{"id":"https://openalex.org/W2002136917","doi":"https://doi.org/10.1016/j.protcy.2013.12.476","title":"Features\u2019 Evaluation of Goods, Services and E-services; Electronic Service Characteristics Exploration","display_name":"Features\u2019 Evaluation of Goods, Services and E-services; Electronic Service Characteristics Exploration","publication_year":2014,"publication_date":"2014-01-01","ids":{"openalex":"https://openalex.org/W2002136917","doi":"https://doi.org/10.1016/j.protcy.2013.12.476","mag":"2002136917"},"language":"en","primary_location":{"id":"doi:10.1016/j.protcy.2013.12.476","doi":"https://doi.org/10.1016/j.protcy.2013.12.476","is_oa":true,"landing_page_url":"https://doi.org/10.1016/j.protcy.2013.12.476","pdf_url":"https://www.sciencedirect.com/science/article/pii/S2212017313006610/pdf","source":{"id":"https://openalex.org/S2898128736","display_name":"Procedia Technology","issn_l":"2212-0173","issn":["2212-0173"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","norway-1"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Procedia Technology","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://www.sciencedirect.com/science/article/pii/S2212017313006610/pdf","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5081423238","display_name":"Hamed Taherdoost","orcid":"https://orcid.org/0000-0002-6503-6739","observed_orcids":["https://orcid.org/0000-0002-6503-6739"]},"institutions":[{"id":"https://openalex.org/I4576418","display_name":"University of Technology Malaysia","ror":"https://ror.org/026w31v75","country_code":"MY","type":"education","lineage":["https://openalex.org/I4576418"]}],"countries":["MY"],"is_corresponding":true,"raw_author_name":"Hamed Taherdoost","raw_affiliation_strings":["Faculty of Computing, Universiti Teknologi Malaysia, Johor Bahru, Malaysia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Computing, Universiti Teknologi Malaysia, Johor Bahru, Malaysia","institution_ids":["https://openalex.org/I4576418"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5053297300","display_name":"Shamsul Sahibuddin","orcid":"https://orcid.org/0009-0000-9317-3311","observed_orcids":["https://orcid.org/0009-0000-9317-3311"]},"institutions":[{"id":"https://openalex.org/I4576418","display_name":"University of Technology Malaysia","ror":"https://ror.org/026w31v75","country_code":"MY","type":"education","lineage":["https://openalex.org/I4576418"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Shamsul Sahibuddin","raw_affiliation_strings":["Advanced Informatics School, Universiti Teknologi Malaysia,Kuala Lumpur, Malaysia","Advanced Informatics School,#R##N#Universiti Teknologi Malaysia Kuala Lumpur, Malaysia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Advanced Informatics School, Universiti Teknologi Malaysia,Kuala Lumpur, Malaysia","institution_ids":["https://openalex.org/I4576418"]},{"raw_affiliation_string":"Advanced Informatics School,#R##N#Universiti Teknologi Malaysia Kuala Lumpur, Malaysia","institution_ids":["https://openalex.org/I4576418"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5067474893","display_name":"Neda Jalaliyoon","orcid":"https://orcid.org/0000-0001-9421-375X","observed_orcids":["https://orcid.org/0000-0001-9421-375X"]},"institutions":[{"id":"https://openalex.org/I4210104301","display_name":"Islamic Azad University Semnan","ror":"https://ror.org/01abrxp85","country_code":"IR","type":"education","lineage":["https://openalex.org/I110525433","https://openalex.org/I4210104301"]}],"countries":["IR"],"is_corresponding":false,"raw_author_name":"Neda Jalaliyoon","raw_affiliation_strings":["Department of Management, Islamic Azad University, Semnan Branch, Semnan, Iran"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Management, Islamic Azad University, Semnan Branch, Semnan, Iran","institution_ids":["https://openalex.org/I4210104301"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5081423238"],"corresponding_institution_ids":["https://openalex.org/I4576418"],"apc_list":null,"apc_paid":null,"fwci":7.486,"has_fulltext":true,"cited_by_count":34,"citation_normalized_percentile":{"value":0.96276875,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":"12","issue":null,"first_page":"204","last_page":"211"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14139","display_name":"E-commerce and Technology Innovations","score":0.8300999999046326,"subfield":{"id":"https://openalex.org/subfields/1403","display_name":"Business and International Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T14139","display_name":"E-commerce and Technology Innovations","score":0.8300999999046326,"subfield":{"id":"https://openalex.org/subfields/1403","display_name":"Business and International Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.04740000143647194,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10128","display_name":"Global trade and economics","score":0.032099999487400055,"subfield":{"id":"https://openalex.org/subfields/2000","display_name":"General Economics, Econometrics and Finance"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/electronic-services","display_name":"electronic services","score":0.906000018119812},{"id":"https://openalex.org/keywords/trade-in-services","display_name":"trade in services","score":0.9369999766349792},{"id":"https://openalex.org/keywords/information-and-communication-technologies","display_name":"information and communication technologies","score":0.7710000276565552},{"id":"https://openalex.org/keywords/international-trade","display_name":"international trade","score":0.6359999775886536}],"concepts":[{"id":"https://openalex.org/C42012324","wikidata":"https://www.wikidata.org/wiki/Q5421567","display_name":"Exportation","level":2,"score":0.7734226584434509},{"id":"https://openalex.org/C187452473","wikidata":"https://www.wikidata.org/wiki/Q2897903","display_name":"Goods and services","level":2,"score":0.7208468914031982},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6951475143432617},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.659146785736084},{"id":"https://openalex.org/C54750564","wikidata":"https://www.wikidata.org/wiki/Q26643","display_name":"Commerce","level":1,"score":0.5419955253601074},{"id":"https://openalex.org/C2779554522","wikidata":"https://www.wikidata.org/wiki/Q6598421","display_name":"Trade in services","level":3,"score":0.45656853914260864},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.44562917947769165},{"id":"https://openalex.org/C542858634","wikidata":"https://www.wikidata.org/wiki/Q7455845","display_name":"Services computing","level":3,"score":0.44171959161758423},{"id":"https://openalex.org/C155202549","wikidata":"https://www.wikidata.org/wiki/Q178803","display_name":"International trade","level":1,"score":0.23750650882720947},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.20010894536972046},{"id":"https://openalex.org/C35578498","wikidata":"https://www.wikidata.org/wiki/Q193424","display_name":"Web service","level":2,"score":0.19798845052719116},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.16752898693084717},{"id":"https://openalex.org/C182769425","wikidata":"https://www.wikidata.org/wiki/Q377302","display_name":"Trade barrier","level":2,"score":0.14886444807052612},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.13378575444221497},{"id":"https://openalex.org/C136264566","wikidata":"https://www.wikidata.org/wiki/Q159810","display_name":"Economy","level":1,"score":0.13011249899864197},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1016/j.protcy.2013.12.476","doi":"https://doi.org/10.1016/j.protcy.2013.12.476","is_oa":true,"landing_page_url":"https://doi.org/10.1016/j.protcy.2013.12.476","pdf_url":"https://www.sciencedirect.com/science/article/pii/S2212017313006610/pdf","source":{"id":"https://openalex.org/S2898128736","display_name":"Procedia Technology","issn_l":"2212-0173","issn":["2212-0173"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","norway-1"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Procedia Technology","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.1016/j.protcy.2013.12.476","doi":"https://doi.org/10.1016/j.protcy.2013.12.476","is_oa":true,"landing_page_url":"https://doi.org/10.1016/j.protcy.2013.12.476","pdf_url":"https://www.sciencedirect.com/science/article/pii/S2212017313006610/pdf","source":{"id":"https://openalex.org/S2898128736","display_name":"Procedia Technology","issn_l":"2212-0173","issn":["2212-0173"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","norway-1"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Procedia Technology","raw_type":"journal-article"},"sustainable_development_goals":[],"sustainable_development_goals_aurora":[{"id":"https://metadata.un.org/sdg/17","score":0.5199999809265137,"display_name":"Partnerships for the goals"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2002136917.pdf","grobid_xml":"https://content.openalex.org/works/W2002136917.grobid-xml"},"referenced_works_count":43,"referenced_works":["https://openalex.org/W34996762","https://openalex.org/W37159247","https://openalex.org/W158341328","https://openalex.org/W597706813","https://openalex.org/W1254567888","https://openalex.org/W1515344919","https://openalex.org/W1537076336","https://openalex.org/W1549054775","https://openalex.org/W1568274144","https://openalex.org/W1636323572","https://openalex.org/W1970908276","https://openalex.org/W1971644872","https://openalex.org/W1989444682","https://openalex.org/W1993726700","https://openalex.org/W1998836276","https://openalex.org/W2002027130","https://openalex.org/W2008441192","https://openalex.org/W2017153321","https://openalex.org/W2027698871","https://openalex.org/W2033020274","https://openalex.org/W2036129464","https://openalex.org/W2042113379","https://openalex.org/W2044207688","https://openalex.org/W2055851468","https://openalex.org/W2061044045","https://openalex.org/W2073733140","https://openalex.org/W2077617176","https://openalex.org/W2091427048","https://openalex.org/W2096010043","https://openalex.org/W2135526934","https://openalex.org/W2140497364","https://openalex.org/W2160134325","https://openalex.org/W2289913563","https://openalex.org/W2482497309","https://openalex.org/W2542514274","https://openalex.org/W2895084344","https://openalex.org/W2970235121","https://openalex.org/W3121718775","https://openalex.org/W3125376893","https://openalex.org/W3158632004","https://openalex.org/W4247553730","https://openalex.org/W4285719527","https://openalex.org/W4321391139"],"related_works":["https://openalex.org/W1969360212","https://openalex.org/W1979482296","https://openalex.org/W1978424450","https://openalex.org/W3160225028","https://openalex.org/W2114785690","https://openalex.org/W2610655430","https://openalex.org/W46996097","https://openalex.org/W1954020689","https://openalex.org/W6990669368","https://openalex.org/W77580914"],"abstract_inverted_index":{"The":[0],"term":[1],"service":[2,41],"has":[3],"several":[4],"meanings":[5],"depending":[6],"on":[7,55],"the":[8,13,20,27,37,52,59,77,88,101,109],"field":[9],"of":[10,22,40,51,90,93,103,111],"expertise":[11],"and":[12,32,58,74,106,114],"viewpoint":[14],"it":[15,83],"is":[16,24,49,84,97],"considered":[17],"from.":[18],"Although":[19],"exportation":[21,42],"services":[23,48,73,105,113],"not":[25],"new":[26],"degree":[28],"to":[29,69,76,86,99],"which":[30],"information":[31],"communications":[33],"technologies":[34],"are":[35,43],"facilitating":[36],"rapid":[38],"acceleration":[39],"new.":[44],"Today,":[45],"trade":[46,57],"in":[47],"one":[50],"hot":[53],"issues":[54],"international":[56],"world":[60],"economy.":[61],"Numerous":[62],"enterprises":[63],"have":[64],"already":[65],"moved":[66],"or":[67],"planning":[68],"move":[70],"their":[71],"traditional":[72],"goods":[75],"electronic":[78,104],"environment.":[79],"In":[80],"this":[81],"regard,":[82],"vital":[85],"know":[87],"characteristics":[89,102],"each":[91],"type":[92],"products.":[94],"This":[95],"research":[96],"going":[98],"explore":[100],"then":[107],"evaluating":[108],"features":[110],"goods,":[112],"e-services.":[115]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":5},{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":4},{"year":2020,"cited_by_count":3},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":4},{"year":2017,"cited_by_count":3},{"year":2015,"cited_by_count":3},{"year":2014,"cited_by_count":2},{"year":2013,"cited_by_count":1}],"updated_date":"2026-10-30T12:39:25.321706","created_date":"2016-06-24T00:00:00"}
