{"id":"https://openalex.org/W2002107962","doi":"https://doi.org/10.1002/crq.25","title":"How do you write \u201cyes\u201d?: A study on the effectiveness of online dispute resolution","display_name":"How do you write \u201cyes\u201d?: A study on the effectiveness of online dispute resolution","publication_year":2003,"publication_date":"2003-03-01","ids":{"openalex":"https://openalex.org/W2002107962","doi":"https://doi.org/10.1002/crq.25","mag":"2002107962"},"language":"en","primary_location":{"id":"doi:10.1002/crq.25","doi":"https://doi.org/10.1002/crq.25","is_oa":false,"landing_page_url":"https://doi.org/10.1002/crq.25","pdf_url":null,"source":{"id":"https://openalex.org/S2092408","display_name":"Conflict Resolution Quarterly","issn_l":"1536-5581","issn":["1536-5581","1541-1508"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-class-a","anvur-scientific","cwts-core","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320595","host_organization_name":"Wiley","host_organization_lineage":["https://openalex.org/P4310320595"],"host_organization_lineage_names":["Wiley"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Conflict Resolution Quarterly","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5111621836","display_name":"Anne\u2010Marie G. Hammond","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Anne\u2010Marie G. Hammond","raw_affiliation_strings":["No affiliation"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"No affiliation","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5111621836"],"corresponding_institution_ids":[],"apc_list":{"value":3460,"currency":"USD","value_usd":3460},"apc_paid":null,"fwci":10.5254,"has_fulltext":false,"cited_by_count":25,"citation_normalized_percentile":{"value":0.97742291,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":87,"max":97},"biblio":{"volume":"20","issue":"3","first_page":"261","last_page":"286"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13191","display_name":"Dispute Resolution and Class Actions","score":0.9634000062942505,"subfield":{"id":"https://openalex.org/subfields/3308","display_name":"Law"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T13191","display_name":"Dispute Resolution and Class Actions","score":0.9634000062942505,"subfield":{"id":"https://openalex.org/subfields/3308","display_name":"Law"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11696","display_name":"Conflict Management and Negotiation","score":0.03500000014901161,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13620","display_name":"Education for Peace and Conflict Resolution","score":0.0006000000284984708,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/online-dispute-resolution","display_name":"online dispute resolution","score":0.996999979019165},{"id":"https://openalex.org/keywords/online-mediation","display_name":"online mediation","score":0.9860000014305115},{"id":"https://openalex.org/keywords/mediation-effectiveness","display_name":"mediation effectiveness","score":0.722000002861023},{"id":"https://openalex.org/keywords/virtual-communication","display_name":"virtual communication","score":0.5260000228881836},{"id":"https://openalex.org/keywords/dispute-resolution","display_name":"dispute resolution","score":0.46799999475479126},{"id":"https://openalex.org/keywords/mediation-skills","display_name":"mediation skills","score":0.4729999899864197},{"id":"https://openalex.org/keywords/consumer-disputes","display_name":"consumer disputes","score":0.8640000224113464},{"id":"https://openalex.org/keywords/insurance-claims","display_name":"insurance claims","score":0.9599999785423279},{"id":"https://openalex.org/keywords/workplace-conflict","display_name":"workplace conflict","score":0.9729999899864197},{"id":"https://openalex.org/keywords/family-conflict","display_name":"family conflict","score":0.9639999866485596},{"id":"https://openalex.org/keywords/online-communication-strategies","display_name":"online communication strategies","score":0.35100001096725464}],"concepts":[{"id":"https://openalex.org/C179420905","wikidata":"https://www.wikidata.org/wiki/Q223871","display_name":"Mediation","level":2,"score":0.8726457953453064},{"id":"https://openalex.org/C162199757","wikidata":"https://www.wikidata.org/wiki/Q223272","display_name":"Online dispute resolution","level":4,"score":0.7473423480987549},{"id":"https://openalex.org/C131676636","wikidata":"https://www.wikidata.org/wiki/Q5282696","display_name":"Dispute resolution","level":2,"score":0.7443777322769165},{"id":"https://openalex.org/C136197465","wikidata":"https://www.wikidata.org/wiki/Q1729295","display_name":"Variety (cybernetics)","level":2,"score":0.7411578893661499},{"id":"https://openalex.org/C139997747","wikidata":"https://www.wikidata.org/wiki/Q438484","display_name":"Alternative dispute resolution","level":3,"score":0.6907163858413696},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5433948040008545},{"id":"https://openalex.org/C138268822","wikidata":"https://www.wikidata.org/wiki/Q1051925","display_name":"Resolution (logic)","level":2,"score":0.536815881729126},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5076972246170044},{"id":"https://openalex.org/C167054989","wikidata":"https://www.wikidata.org/wiki/Q5282693","display_name":"Dispute mechanism","level":4,"score":0.43548932671546936},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.43298986554145813},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.3811799883842468},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.33603376150131226},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.30388328433036804},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.21629157662391663},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0780366063117981},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1002/crq.25","doi":"https://doi.org/10.1002/crq.25","is_oa":false,"landing_page_url":"https://doi.org/10.1002/crq.25","pdf_url":null,"source":{"id":"https://openalex.org/S2092408","display_name":"Conflict Resolution Quarterly","issn_l":"1536-5581","issn":["1536-5581","1541-1508"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-class-a","anvur-scientific","cwts-core","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320595","host_organization_name":"Wiley","host_organization_lineage":["https://openalex.org/P4310320595"],"host_organization_lineage_names":["Wiley"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Conflict Resolution Quarterly","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Peace, justice, and strong institutions","id":"https://metadata.un.org/sdg/16","score":0.666700005531311}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":7,"referenced_works":["https://openalex.org/W199102846","https://openalex.org/W631831665","https://openalex.org/W1963871207","https://openalex.org/W2016200349","https://openalex.org/W2027803567","https://openalex.org/W2070254443","https://openalex.org/W2712982062"],"related_works":["https://openalex.org/W7119297831","https://openalex.org/W2059432929","https://openalex.org/W1587586947","https://openalex.org/W7067625380","https://openalex.org/W187882949","https://openalex.org/W7047126011","https://openalex.org/W1607210777","https://openalex.org/W4404679765","https://openalex.org/W4376118981","https://openalex.org/W2889600060"],"abstract_inverted_index":{"Abstract":[0],"This":[1],"article":[2],"is":[3,109],"derived":[4],"from":[5],"original":[6],"research":[7],"into":[8],"the":[9,23,30,66,73,87,121],"applicability":[10],"and":[11,25,37,58,60,81,101,119],"effectiveness":[12],"of":[13,32,35,50,65,123],"online":[14,41,77,113],"dispute":[15,47],"resolution,":[16],"particularly":[17],"mediation,":[18],"for":[19],"resolving":[20],"disputes":[21],"in":[22,39,53,111],"real":[24],"virtual":[26],"worlds.":[27],"It":[28],"records":[29],"experience":[31],"a":[33,93],"variety":[34],"mediators":[36],"disputants":[38],"fifteen":[40],"mediation":[42],"simulations,":[43],"using":[44],"eight":[45],"different":[46],"scenarios,":[48],"some":[49],"them":[51],"multiparty,":[52],"consumer":[54],"transactions,":[55],"insurance":[56],"claims,":[57],"workplace":[59],"family":[61],"cases.":[62],"The":[63],"objective":[64],"study":[67],"was":[68],"to":[69,72,91,115],"seek":[70],"answers":[71],"questions:":[74],"How":[75],"can":[76],"communications":[78,118],"be":[79],"organized":[80],"managed":[82],"so":[83],"that":[84],"parties":[85],"have":[86],"greatest":[88],"possible":[89],"opportunity":[90],"achieve":[92],"mutually":[94],"beneficial":[95],"agreement?":[96],"What":[97,108],"behaviors,":[98],"skills,":[99],"strategies,":[100],"techniques":[102],"will":[103],"most":[104],"enhance":[105],"effective":[106],"communications?":[107],"required":[110],"an":[112],"process":[114],"effectively":[116],"facilitate":[117],"enable":[120],"resolution":[122],"disputes?":[124]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2023,"cited_by_count":4},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":2},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":1},{"year":2014,"cited_by_count":1},{"year":2013,"cited_by_count":3}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2016-06-24T00:00:00"}