{"id":"https://openalex.org/W2002107583","doi":"https://doi.org/10.7202/058047ar","title":"Une analyse du travail de pr\u00e9pos\u00e9es \u00e0 l\u2019accueil pendant la restructuration des services de sant\u00e9","display_name":"Une analyse du travail de pr\u00e9pos\u00e9es \u00e0 l\u2019accueil pendant la restructuration des services de sant\u00e9","publication_year":2005,"publication_date":"2005-04-12","ids":{"openalex":"https://openalex.org/W2002107583","doi":"https://doi.org/10.7202/058047ar","mag":"2002107583"},"language":"fr","primary_location":{"id":"doi:10.7202/058047ar","doi":"https://doi.org/10.7202/058047ar","is_oa":true,"landing_page_url":"https://doi.org/10.7202/058047ar","pdf_url":"https://www.erudit.org/en/journals/rf/1999-v12-n2-rf1660/058047ar.pdf","source":{"id":"https://openalex.org/S4210206823","display_name":"Recherches f\u00e9ministes","issn_l":"0838-4479","issn":["0838-4479","1705-9240"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":["vabb-shw"],"host_organization":"https://openalex.org/P4310312995","host_organization_name":"Laval University","host_organization_lineage":["https://openalex.org/P4310312995"],"host_organization_lineage_names":["Laval University"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Recherches f\u00e9ministes","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"bronze","oa_url":"https://www.erudit.org/en/journals/rf/1999-v12-n2-rf1660/058047ar.pdf","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5078723320","display_name":"Karen Messing","orcid":"https://orcid.org/0000-0001-6657-0725","observed_orcids":["https://orcid.org/0000-0001-6657-0725"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Karen Messing","raw_affiliation_strings":["\u00c9rudit est un consortium interuniversitaire sans but lucratif compos\u00e9 de l'Universit\u00e9 de Montr\u00e9al, l'Universit\u00e9 Laval et l'Universit\u00e9 du Qu\u00e9bec \u00e0 Montr\u00e9al. Il"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"\u00c9rudit est un consortium interuniversitaire sans but lucratif compos\u00e9 de l'Universit\u00e9 de Montr\u00e9al, l'Universit\u00e9 Laval et l'Universit\u00e9 du Qu\u00e9bec \u00e0 Montr\u00e9al. Il","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5111407585","display_name":"Ana Mar\u00eda Seifert","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Ana Maria Seifert","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5010171363","display_name":"Diane Elabidi","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Diane Elabidi","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.4703,"has_fulltext":true,"cited_by_count":10,"citation_normalized_percentile":{"value":0.86791705,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":93},"biblio":{"volume":"12","issue":"2","first_page":"85","last_page":"108"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13911","display_name":"Employment, Labor, and Gender Studies","score":0.8666999936103821,"subfield":{"id":"https://openalex.org/subfields/1410","display_name":"Industrial relations"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T13911","display_name":"Employment, Labor, and Gender Studies","score":0.8666999936103821,"subfield":{"id":"https://openalex.org/subfields/1410","display_name":"Industrial relations"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12284","display_name":"Emotional Labor in Professions","score":0.08169999718666077,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10153","display_name":"Education, sociology, and vocational training","score":0.01889999955892563,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/hospital-restructuring","display_name":"hospital restructuring","score":0.6079999804496765},{"id":"https://openalex.org/keywords/hospitalization","display_name":"hospitalization","score":0.32199999690055847},{"id":"https://openalex.org/keywords/telephone-calls","display_name":"telephone calls","score":0.5009999871253967},{"id":"https://openalex.org/keywords/invisible-labor","display_name":"invisible work","score":0.7559999823570251},{"id":"https://openalex.org/keywords/emotional-work","display_name":"emotional work","score":0.6060000061988831},{"id":"https://openalex.org/keywords/work-organization","display_name":"work organization","score":0.38600000739097595},{"id":"https://openalex.org/keywords/quebec","display_name":"Quebec","score":0.5220000147819519}],"concepts":[{"id":"https://openalex.org/C15708023","wikidata":"https://www.wikidata.org/wiki/Q80083","display_name":"Humanities","level":1,"score":0.7569572329521179},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.6049432754516602},{"id":"https://openalex.org/C142362112","wikidata":"https://www.wikidata.org/wiki/Q735","display_name":"Art","level":0,"score":0.38015156984329224}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.7202/058047ar","doi":"https://doi.org/10.7202/058047ar","is_oa":true,"landing_page_url":"https://doi.org/10.7202/058047ar","pdf_url":"https://www.erudit.org/en/journals/rf/1999-v12-n2-rf1660/058047ar.pdf","source":{"id":"https://openalex.org/S4210206823","display_name":"Recherches f\u00e9ministes","issn_l":"0838-4479","issn":["0838-4479","1705-9240"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":["vabb-shw"],"host_organization":"https://openalex.org/P4310312995","host_organization_name":"Laval University","host_organization_lineage":["https://openalex.org/P4310312995"],"host_organization_lineage_names":["Laval University"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Recherches f\u00e9ministes","raw_type":"journal-article"},{"id":"pmh:oai:bibliotheques-specialisees.paris.fr:p::usmarcdef_0001168902","doi":null,"is_oa":false,"landing_page_url":"https://bibliotheques-specialisees.paris.fr/ark:/73873/pf0001168902","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"text"},{"id":"pmh:oai:erudit.org:058047ar","doi":null,"is_oa":false,"landing_page_url":"http://id.erudit.org/iderudit/058047ar","pdf_url":null,"source":{"id":"https://openalex.org/S4377196102","display_name":"\u00c9rudit (Universit\u00e9 de Montr\u00e9al)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I70931966","host_organization_name":"Universit\u00e9 de Montr\u00e9al","host_organization_lineage":["https://openalex.org/I70931966"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"text"}],"best_oa_location":{"id":"doi:10.7202/058047ar","doi":"https://doi.org/10.7202/058047ar","is_oa":true,"landing_page_url":"https://doi.org/10.7202/058047ar","pdf_url":"https://www.erudit.org/en/journals/rf/1999-v12-n2-rf1660/058047ar.pdf","source":{"id":"https://openalex.org/S4210206823","display_name":"Recherches f\u00e9ministes","issn_l":"0838-4479","issn":["0838-4479","1705-9240"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":["vabb-shw"],"host_organization":"https://openalex.org/P4310312995","host_organization_name":"Laval University","host_organization_lineage":["https://openalex.org/P4310312995"],"host_organization_lineage_names":["Laval University"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Recherches f\u00e9ministes","raw_type":"journal-article"},"sustainable_development_goals":[{"score":0.6025999784469604,"id":"https://metadata.un.org/sdg/5","display_name":"Gender equality"},{"score":0.5683000087738037,"id":"https://metadata.un.org/sdg/3","display_name":"Good health and well-being"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2002107583.pdf","grobid_xml":"https://content.openalex.org/works/W2002107583.grobid-xml"},"referenced_works_count":11,"referenced_works":["https://openalex.org/W975775600","https://openalex.org/W2007321013","https://openalex.org/W2058356524","https://openalex.org/W2062214820","https://openalex.org/W2079759841","https://openalex.org/W2092900140","https://openalex.org/W2093591178","https://openalex.org/W2130398769","https://openalex.org/W2498725361","https://openalex.org/W3119697943","https://openalex.org/W4244980216"],"related_works":["https://openalex.org/W7062482697","https://openalex.org/W4399820333","https://openalex.org/W4389783704","https://openalex.org/W7081963516","https://openalex.org/W3144843796","https://openalex.org/W2028955433","https://openalex.org/W7129186846","https://openalex.org/W4389608139","https://openalex.org/W1993118037","https://openalex.org/W2535575242"],"abstract_inverted_index":{"Au":[0],"Qu\u00e9bec,":[1],"avec":[2,107],"le":[3,18,47,69,138],"\u00ab":[4,86,142],"virage":[5],"ambulatoire":[6],"\u00bb,":[7],"la":[8,11,108,128,159],"diminution":[9],"de":[10,13,45,58,81,89,113,115],"dur\u00e9e":[12],"s\u00e9jour":[14],"\u00e0":[15,27,127],"l'h\u00f4pital":[16,36],"accro\u00eet":[17],"nombre":[19],"d'admissions":[20],"et":[21,37,44,55,57,77,120,148],"donc":[22],"les":[23,33,62,66,74,134],"responsabilit\u00e9s":[24],"des":[25,38,49,71,96,100,105,123,149],"pr\u00e9pos\u00e9es":[26],"l'accueil,":[28],"qui":[29,125,151],"se":[30],"doivent":[31],"d'assurer":[32],"contacts":[34],"entre":[35,130],"personnes":[39],"devant":[40,103],"y":[41],"\u00eatre":[42],"admises":[43],"faire":[46],"suivi":[48],"dossiers.":[50],"\u00c0":[51],"partir":[52],"d'entrevues":[53],"collectives":[54],"individuelles":[56],"30":[59],"heures":[60],"d'observation,":[61],"auteures":[63],"ont":[64],"document\u00e9":[65],"\u00e9changes":[67],"verbaux,":[68],"contenu":[70],"appels":[72],"t\u00e9l\u00e9phoniques,":[73],"sources":[75],"d'interruption":[76],"d'autres":[78],"aspects":[79,85],"exigeants":[80],"ce":[82],"travail.":[83],"Plusieurs":[84],"invisibles":[87],"\u00bb":[88,144],"cet":[90],"emploi":[91],"sont":[92,153],"communs":[93],"au":[94],"travail":[95,141],"femmes":[97],"du":[98,140,161],"secteur":[99],"services,":[101],"celles-ci":[102],"s'occuper":[104],"relations":[106],"population":[109],"dans":[110,122,137,158],"un":[111],"contexte":[112],"ressources":[114],"moins":[116,118],"en":[117,156],"suffisantes,":[119],"ce,":[121],"conditions":[124],"nuisent":[126],"solidarit\u00e9":[129],"travailleuses.":[131],"Par":[132],"ailleurs,":[133],"communications":[135],"n\u00e9cessaires":[136],"cas":[139],"\u00e9motionnel":[143],"exigent":[145],"une":[146],"planification":[147],"am\u00e9nagements":[150],"ne":[152],"pas":[154],"pris":[155],"consid\u00e9ration":[157],"gestion":[160],"service.":[162]},"counts_by_year":[{"year":2018,"cited_by_count":1},{"year":2013,"cited_by_count":1}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2016-06-24T00:00:00"}