{"id":"https://openalex.org/W2001555554","doi":"https://doi.org/10.1080/13614539509516726","title":"Do we connect?: A staff development programme","display_name":"Do we connect?: A staff development programme","publication_year":1995,"publication_date":"1995-01-01","ids":{"openalex":"https://openalex.org/W2001555554","doi":"https://doi.org/10.1080/13614539509516726","mag":"2001555554"},"language":"en","primary_location":{"id":"doi:10.1080/13614539509516726","doi":"https://doi.org/10.1080/13614539509516726","is_oa":false,"landing_page_url":"https://doi.org/10.1080/13614539509516726","pdf_url":null,"source":{"id":"https://openalex.org/S110154084","display_name":"New Review of Academic Librarianship","issn_l":"1361-4533","issn":["1361-4533","1740-7834"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","erih-plus","jufo-1","norway-1","poland-40","russia-white-list-2"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"New Review of Academic Librarianship","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5019701924","display_name":"Maggie Hutchings","orcid":"https://orcid.org/0000-0002-8675-3884","observed_orcids":["https://orcid.org/0000-0002-8675-3884"]},"institutions":[{"id":"https://openalex.org/I9300472","display_name":"Bournemouth University","ror":"https://ror.org/05wwcw481","country_code":"GB","type":"education","lineage":["https://openalex.org/I9300472"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Maggie Hutchings","raw_affiliation_strings":["Tutor Librarian (Department of Conservation Sciences and Department of Service Industries), Bournemouth University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Tutor Librarian (Department of Conservation Sciences and Department of Service Industries), Bournemouth University","institution_ids":["https://openalex.org/I9300472"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5002712235","display_name":"Penny Dale","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I9300472","display_name":"Bournemouth University","ror":"https://ror.org/05wwcw481","country_code":"GB","type":"education","lineage":["https://openalex.org/I9300472"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Penny Dale","raw_affiliation_strings":["Site Librarian (Weymouth House Library), Bournemouth University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Site Librarian (Weymouth House Library), Bournemouth University","institution_ids":["https://openalex.org/I9300472"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I9300472"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.22228844,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"1","issue":"1","first_page":"119","last_page":"137"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11994","display_name":"Human Resource Development and Performance Evaluation","score":0.9429000020027161,"subfield":{"id":"https://openalex.org/subfields/3202","display_name":"Applied Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11994","display_name":"Human Resource Development and Performance Evaluation","score":0.9429000020027161,"subfield":{"id":"https://openalex.org/subfields/3202","display_name":"Applied Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10712","display_name":"Library Science and Information Literacy","score":0.017400000244379044,"subfield":{"id":"https://openalex.org/subfields/3309","display_name":"Library and Information Sciences"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13163","display_name":"Organizational Learning and Leadership","score":0.008500000461935997,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/employee-development","display_name":"employee development","score":0.9819999933242798},{"id":"https://openalex.org/keywords/library-staff","display_name":"library staff","score":0.7919999957084656},{"id":"https://openalex.org/keywords/active-learning","display_name":"active learning","score":0.8820000290870667},{"id":"https://openalex.org/keywords/customer-service","display_name":"customer service","score":0.8799999952316284},{"id":"https://openalex.org/keywords/social-skills","display_name":"social skills","score":0.9990000128746033},{"id":"https://openalex.org/keywords/rules-and-procedures","display_name":"rules and procedures","score":0.8870000243186951},{"id":"https://openalex.org/keywords/group-interaction","display_name":"group interaction","score":0.8410000205039978},{"id":"https://openalex.org/keywords/self-directed-development","display_name":"self-directed development","score":0.6990000009536743},{"id":"https://openalex.org/keywords/management-commitment","display_name":"management commitment","score":0.9010000228881836},{"id":"https://openalex.org/keywords/academic-libraries","display_name":"academic libraries","score":0.6690000295639038}],"concepts":[{"id":"https://openalex.org/C51067260","wikidata":"https://www.wikidata.org/wiki/Q828812","display_name":"Professional development","level":2,"score":0.5935199856758118},{"id":"https://openalex.org/C164850336","wikidata":"https://www.wikidata.org/wiki/Q3685487","display_name":"Interpersonal communication","level":2,"score":0.5088534355163574},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.49734094738960266},{"id":"https://openalex.org/C2778445939","wikidata":"https://www.wikidata.org/wiki/Q109322819","display_name":"Staff management","level":2,"score":0.4522190988063812},{"id":"https://openalex.org/C2984334869","wikidata":"https://www.wikidata.org/wiki/Q1060653","display_name":"Customer service","level":3,"score":0.44495075941085815},{"id":"https://openalex.org/C2777132934","wikidata":"https://www.wikidata.org/wiki/Q348960","display_name":"Training and development","level":2,"score":0.424710214138031},{"id":"https://openalex.org/C2778693558","wikidata":"https://www.wikidata.org/wiki/Q1955814","display_name":"Management development","level":2,"score":0.41527092456817627},{"id":"https://openalex.org/C509550671","wikidata":"https://www.wikidata.org/wiki/Q126945","display_name":"Medical education","level":1,"score":0.40880680084228516},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.371107280254364},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.36805182695388794},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3526974320411682},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3208485245704651},{"id":"https://openalex.org/C19417346","wikidata":"https://www.wikidata.org/wiki/Q7922","display_name":"Pedagogy","level":1,"score":0.27912068367004395},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.2121289074420929},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.20451080799102783},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.17296069860458374},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.1574937403202057},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.13314813375473022},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.12061575055122375},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1080/13614539509516726","doi":"https://doi.org/10.1080/13614539509516726","is_oa":false,"landing_page_url":"https://doi.org/10.1080/13614539509516726","pdf_url":null,"source":{"id":"https://openalex.org/S110154084","display_name":"New Review of Academic Librarianship","issn_l":"1361-4533","issn":["1361-4533","1740-7834"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","erih-plus","jufo-1","norway-1","poland-40","russia-white-list-2"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"New Review of Academic Librarianship","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/4","display_name":"Quality education","score":0.7508999705314636}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":5,"referenced_works":["https://openalex.org/W638003798","https://openalex.org/W1601773671","https://openalex.org/W1994989201","https://openalex.org/W2049016872","https://openalex.org/W2486064423"],"related_works":["https://openalex.org/W563874885","https://openalex.org/W1566951560","https://openalex.org/W338459902","https://openalex.org/W1971836289","https://openalex.org/W2801134629","https://openalex.org/W7095764050","https://openalex.org/W2484430772","https://openalex.org/W1972212745","https://openalex.org/W3005411062","https://openalex.org/W6982416229"],"abstract_inverted_index":{"Staff":[0],"development":[1,50,86,115],"as":[2],"opposed":[3],"to":[4,19,89,93,109],"staff":[5,15,49,85],"training":[6,28],"demands":[7],"a":[8,48,84],"different":[9],"kind":[10],"of":[11,23,47,56,69,83,107,120],"learning":[12,22,38],"approach.":[13],"Library":[14],"who":[16],"are":[17,72],"accustomed":[18],"the":[20,43,70,81,90,105,118],"passive":[21],"technical":[24],"skills,":[25],"often":[26],"equating":[27],"with":[29],"instruction,":[30],"can":[31,97],"be":[32,98],"less":[33],"confident":[34],"in":[35],"an":[36],"active":[37],"environment.":[39],"The":[40],"paper":[41],"describes":[42],"design":[44],"and":[45,61,63,67,74,92,116],"delivery":[46],"programme":[51,71,87],"which":[52],"focussed":[53],"on":[54,104,117],"issues":[55],"customer":[57],"care,":[58],"interpersonal":[59],"skills":[60],"rules":[62],"procedures.":[64],"Group":[65],"interactions":[66],"outcomes":[68],"analysed":[73],"modifications":[75],"considered.":[76],"It":[77],"is":[78],"concluded":[79],"that":[80,101],"benefits":[82],"both":[88],"service":[91],"individuals":[94,108],"within":[95],"it":[96],"considerable":[99],"but":[100],"success":[102],"depends":[103],"willingness":[106],"take":[110],"responsibility":[111],"for":[112],"their":[113],"own":[114],"commitment":[119],"management.":[121]},"counts_by_year":[],"updated_date":"2026-10-30T12:39:25.321706","created_date":"2016-06-24T00:00:00"}
