{"id":"https://openalex.org/W2000426501","doi":"https://doi.org/10.1177/031289620202700102","title":"Technical Language, Advice Understandability, and Perceptions of Expertise and Trustworthiness: The Case of the Financial Planner","display_name":"Technical Language, Advice Understandability, and Perceptions of Expertise and Trustworthiness: The Case of the Financial Planner","publication_year":2002,"publication_date":"2002-06-01","ids":{"openalex":"https://openalex.org/W2000426501","doi":"https://doi.org/10.1177/031289620202700102","mag":"2000426501"},"language":"en","primary_location":{"id":"doi:10.1177/031289620202700102","doi":"https://doi.org/10.1177/031289620202700102","is_oa":false,"landing_page_url":"https://doi.org/10.1177/031289620202700102","pdf_url":null,"source":{"id":"https://openalex.org/S177092143","display_name":"Australian Journal of Management","issn_l":"0312-8962","issn":["0312-8962","1327-2020"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-scientific","cwts-core","fnege-4","jufo-1","norway-1","poland-70","russia-white-list-2"],"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Australian Journal of Management","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5043634928","display_name":"Therese A. Joiner","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I196829312","display_name":"La Trobe University","ror":"https://ror.org/01rxfrp27","country_code":"AU","type":"education","lineage":["https://openalex.org/I196829312"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Therese A Joiner","raw_affiliation_strings":["Department of Accounting and Management, La Trobe University, VIC, 3086"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Accounting and Management, La Trobe University, VIC, 3086","institution_ids":["https://openalex.org/I196829312"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5023326824","display_name":"Lynne Leveson","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I196829312","display_name":"La Trobe University","ror":"https://ror.org/01rxfrp27","country_code":"AU","type":"education","lineage":["https://openalex.org/I196829312"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Lynne Leveson","raw_affiliation_strings":["Department of Accounting and Management, La Trobe University, VIC, 3086"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Accounting and Management, La Trobe University, VIC, 3086","institution_ids":["https://openalex.org/I196829312"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5037891272","display_name":"Kim Langfield\u2010Smith","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I56590836","display_name":"Monash University","ror":"https://ror.org/02bfwt286","country_code":"AU","type":"education","lineage":["https://openalex.org/I56590836"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Kim Langfield-Smith","raw_affiliation_strings":["Department of Accounting and Finance, Monash University, Clayton, VIC, 3168"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Accounting and Finance, Monash University, Clayton, VIC, 3168","institution_ids":["https://openalex.org/I56590836"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":{"value":3900,"currency":"USD","value_usd":3900},"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":40,"citation_normalized_percentile":{"value":0.41226869,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":98},"biblio":{"volume":"27","issue":"1","first_page":"25","last_page":"43"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10517","display_name":"Financial Literacy, Pension, Retirement Analysis","score":0.42989999055862427,"subfield":{"id":"https://openalex.org/subfields/1402","display_name":"Accounting"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10517","display_name":"Financial Literacy, Pension, Retirement Analysis","score":0.42989999055862427,"subfield":{"id":"https://openalex.org/subfields/1402","display_name":"Accounting"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10315","display_name":"Decision-Making and Behavioral Economics","score":0.16859999299049377,"subfield":{"id":"https://openalex.org/subfields/1800","display_name":"General Decision Sciences"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.08760000020265579,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/technical-language","display_name":"technical language","score":0.9729999899864197},{"id":"https://openalex.org/keywords/financial-advisors","display_name":"financial advisors","score":0.7419999837875366},{"id":"https://openalex.org/keywords/trustworthiness","display_name":"trustworthiness","score":0.9369999766349792},{"id":"https://openalex.org/keywords/persuasion","display_name":"persuasion","score":0.8220000267028809},{"id":"https://openalex.org/keywords/customer-consultation","display_name":"customer consultation","score":0.5070000290870667},{"id":"https://openalex.org/keywords/financial-advice","display_name":"financial advice","score":0.3310000002384186}],"concepts":[{"id":"https://openalex.org/C2779955035","wikidata":"https://www.wikidata.org/wiki/Q4686785","display_name":"Advice (programming)","level":2,"score":0.8823716640472412},{"id":"https://openalex.org/C153701036","wikidata":"https://www.wikidata.org/wiki/Q659974","display_name":"Trustworthiness","level":2,"score":0.7713813185691833},{"id":"https://openalex.org/C2781310500","wikidata":"https://www.wikidata.org/wiki/Q1231428","display_name":"Persuasion","level":2,"score":0.7005338072776794},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.6783533692359924},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5945068597793579},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.552682101726532},{"id":"https://openalex.org/C2776999362","wikidata":"https://www.wikidata.org/wiki/Q2349274","display_name":"Planner","level":2,"score":0.5311958193778992},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.33583056926727295},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.3260708749294281},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.31851476430892944},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2016068398952484},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0870903730392456},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1177/031289620202700102","doi":"https://doi.org/10.1177/031289620202700102","is_oa":false,"landing_page_url":"https://doi.org/10.1177/031289620202700102","pdf_url":null,"source":{"id":"https://openalex.org/S177092143","display_name":"Australian Journal of Management","issn_l":"0312-8962","issn":["0312-8962","1327-2020"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-scientific","cwts-core","fnege-4","jufo-1","norway-1","poland-70","russia-white-list-2"],"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Australian Journal of Management","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:sae:ausman:v:27:y:2002:i:1:p:25-43","doi":null,"is_oa":false,"landing_page_url":"https://journals.sagepub.com/doi/10.1177/031289620202700102","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":39,"referenced_works":["https://openalex.org/W107596934","https://openalex.org/W651144707","https://openalex.org/W1665332082","https://openalex.org/W1970732393","https://openalex.org/W1983486117","https://openalex.org/W1987286910","https://openalex.org/W2004845716","https://openalex.org/W2006321785","https://openalex.org/W2017613618","https://openalex.org/W2017734252","https://openalex.org/W2027415504","https://openalex.org/W2027530428","https://openalex.org/W2027566468","https://openalex.org/W2030483771","https://openalex.org/W2045356436","https://openalex.org/W2053600189","https://openalex.org/W2053749740","https://openalex.org/W2059179344","https://openalex.org/W2070611984","https://openalex.org/W2074461712","https://openalex.org/W2080304133","https://openalex.org/W2082938717","https://openalex.org/W2084399600","https://openalex.org/W2089203823","https://openalex.org/W2090266480","https://openalex.org/W2108880882","https://openalex.org/W2119992555","https://openalex.org/W2122912498","https://openalex.org/W2142175015","https://openalex.org/W2158890459","https://openalex.org/W2200139257","https://openalex.org/W2243555398","https://openalex.org/W2329167952","https://openalex.org/W2412112778","https://openalex.org/W2476065884","https://openalex.org/W2502933860","https://openalex.org/W2728650519","https://openalex.org/W2801004064","https://openalex.org/W4255853948"],"related_works":["https://openalex.org/W2011599679","https://openalex.org/W3011025346","https://openalex.org/W4213035361","https://openalex.org/W2312637316","https://openalex.org/W2114611871","https://openalex.org/W4250698842","https://openalex.org/W2608881957","https://openalex.org/W7095469140","https://openalex.org/W2507653225","https://openalex.org/W2026546903"],"abstract_inverted_index":{"This":[0],"study":[1],"examines":[2],"the":[3,6,17,20,25,31,52,57,70,84,95,107],"relationships":[4],"among":[5],"extent":[7],"of":[8,10,19,24,37,45,54,72,83,94],"use":[9,53],"technical":[11,55,73],"language":[12,74],"in":[13,51,75],"an":[14],"advisory":[15],"context,":[16],"understandability":[18,89],"advice":[21,85,88],"offered,":[22],"perceptions":[23,93],"adviser's":[26,97],"expertise":[27,98],"and":[28,30,99],"trustworthiness,":[29],"subsequent":[32],"persuasion":[33],"effects.":[34],"The":[35,66],"responses":[36],"186":[38],"participants,":[39],"randomly":[40],"assigned":[41],"to":[42,105],"view":[43],"one":[44],"two":[46],"videotapes":[47],"(one":[48],"tape":[49],"low":[50],"terms,":[56],"other":[58],"high),":[59],"were":[60],"analysed":[61],"using":[62],"structural":[63],"equation":[64],"modelling.":[65],"results":[67],"indicate":[68],"that":[69],"overuse":[71],"a":[76],"lay":[77],"client":[78],"consultation":[79],"reduces":[80],"clients'":[81,92],"understanding":[82],"offered.":[86],"Lowered":[87],"negatively":[90],"affects":[91],"professional":[96],"trustworthiness":[100],"and,":[101],"subsequently,":[102],"client's":[103],"intention":[104],"seek":[106],"professional's":[108],"advice.":[109]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":3},{"year":2017,"cited_by_count":5},{"year":2016,"cited_by_count":2},{"year":2015,"cited_by_count":1},{"year":2014,"cited_by_count":2},{"year":2013,"cited_by_count":2},{"year":2012,"cited_by_count":3}],"updated_date":"2026-10-30T12:39:25.321706","created_date":"2016-06-24T00:00:00"}