{"id":"https://openalex.org/W2000372849","doi":"https://doi.org/10.1080/0267257x.2013.803140","title":"How consumer acculturation influences interpersonal trust","display_name":"How consumer acculturation influences interpersonal trust","publication_year":2013,"publication_date":"2013-08-01","ids":{"openalex":"https://openalex.org/W2000372849","doi":"https://doi.org/10.1080/0267257x.2013.803140","mag":"2000372849"},"language":"en","primary_location":{"id":"doi:10.1080/0267257x.2013.803140","doi":"https://doi.org/10.1080/0267257x.2013.803140","is_oa":false,"landing_page_url":"https://doi.org/10.1080/0267257x.2013.803140","pdf_url":null,"source":{"id":"https://openalex.org/S14291815","display_name":"Journal of Marketing Management","issn_l":"0267-257X","issn":["0267-257X","1472-1376"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-3","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Marketing Management","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://oro.open.ac.uk/37701/9/JMM%20Complete%20Paper%20with%20Author%20Details_06Aug2013.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5011787041","display_name":"Joe Choon Yean Chai","orcid":"https://orcid.org/0000-0001-8915-9605","observed_orcids":["https://orcid.org/0000-0001-8915-9605"]},"institutions":[{"id":"https://openalex.org/I80281795","display_name":"University of Otago","ror":"https://ror.org/01jmxt844","country_code":"NZ","type":"education","lineage":["https://openalex.org/I80281795"]}],"countries":["NZ"],"is_corresponding":true,"raw_author_name":"Joe Choon Yean Chai","raw_affiliation_strings":["University of Otago, Dunedin, New Zealand"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Otago, Dunedin, New Zealand","institution_ids":["https://openalex.org/I80281795"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5043023522","display_name":"Sally Dibb","orcid":"https://orcid.org/0000-0001-5448-861X","observed_orcids":["https://orcid.org/0000-0001-5448-861X"]},"institutions":[{"id":"https://openalex.org/I204136569","display_name":"The Open University","ror":"https://ror.org/05mzfcs16","country_code":"GB","type":"education","lineage":["https://openalex.org/I204136569"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Sally Dibb","raw_affiliation_strings":["Open University Business School, Milton Keynes, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Open University Business School, Milton Keynes, UK","institution_ids":["https://openalex.org/I204136569"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5011787041"],"corresponding_institution_ids":["https://openalex.org/I80281795"],"apc_list":null,"apc_paid":null,"fwci":2.7439,"has_fulltext":true,"cited_by_count":32,"citation_normalized_percentile":{"value":0.91173942,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"30","issue":"1-2","first_page":"60","last_page":"89"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.8964999914169312,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.8964999914169312,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10145","display_name":"Consumer Behavior in Brand Consumption and Identification","score":0.08370000123977661,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11454","display_name":"Cultural Differences and Values","score":0.0066999997943639755,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/consumer-acculturation","display_name":"consumer acculturation","score":1.0},{"id":"https://openalex.org/keywords/interpersonal-trust","display_name":"interpersonal trust","score":0.996999979019165},{"id":"https://openalex.org/keywords/cognitive-trust","display_name":"cognitive trust","score":0.9509999752044678},{"id":"https://openalex.org/keywords/affective-trust","display_name":"affective trust","score":1.0},{"id":"https://openalex.org/keywords/banking-services","display_name":"banking services","score":0.6370000243186951},{"id":"https://openalex.org/keywords/chinese-immigrants","display_name":"Chinese immigrants","score":0.8569999933242798},{"id":"https://openalex.org/keywords/service-relationships","display_name":"service relationships","score":0.6019999980926514},{"id":"https://openalex.org/keywords/cultural-differences","display_name":"cultural differences","score":0.4359999895095825},{"id":"https://openalex.org/keywords/new-zealand","display_name":"New Zealand","score":0.6200000047683716}],"concepts":[{"id":"https://openalex.org/C90048612","wikidata":"https://www.wikidata.org/wiki/Q192989","display_name":"Acculturation","level":3,"score":0.9455633759498596},{"id":"https://openalex.org/C164850336","wikidata":"https://www.wikidata.org/wiki/Q3685487","display_name":"Interpersonal communication","level":2,"score":0.6530359387397766},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.6233896017074585},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.6002318263053894},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.5544959306716919},{"id":"https://openalex.org/C13606891","wikidata":"https://www.wikidata.org/wiki/Q2623243","display_name":"Conceptual model","level":2,"score":0.5111079812049866},{"id":"https://openalex.org/C169900460","wikidata":"https://www.wikidata.org/wiki/Q2200417","display_name":"Cognition","level":2,"score":0.49067795276641846},{"id":"https://openalex.org/C14224292","wikidata":"https://www.wikidata.org/wiki/Q13600188","display_name":"Conceptual framework","level":2,"score":0.45188722014427185},{"id":"https://openalex.org/C70036468","wikidata":"https://www.wikidata.org/wiki/Q131288","display_name":"Immigration","level":2,"score":0.36042770743370056},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.35388118028640747},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.32183852791786194},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.2018170952796936},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.10692468285560608},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.06630188226699829},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1080/0267257x.2013.803140","doi":"https://doi.org/10.1080/0267257x.2013.803140","is_oa":false,"landing_page_url":"https://doi.org/10.1080/0267257x.2013.803140","pdf_url":null,"source":{"id":"https://openalex.org/S14291815","display_name":"Journal of Marketing Management","issn_l":"0267-257X","issn":["0267-257X","1472-1376"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-3","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Marketing Management","raw_type":"journal-article"},{"id":"pmh:oai:oro.open.ac.uk:37701","doi":null,"is_oa":true,"landing_page_url":"https://oro.open.ac.uk/37701/1/Accepted%20version%20RJMM-2011-0398.R3_Complete%20Paper%20with%20Author%20Details_15Oct2012.doc","pdf_url":"https://oro.open.ac.uk/37701/9/JMM%20Complete%20Paper%20with%20Author%20Details_06Aug2013.pdf","source":{"id":"https://openalex.org/S4306401187","display_name":"Open Research Online (The Open University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I204136569","host_organization_name":"The Open University","host_organization_lineage":["https://openalex.org/I204136569"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"PeerReviewed"}],"best_oa_location":{"id":"pmh:oai:oro.open.ac.uk:37701","doi":null,"is_oa":true,"landing_page_url":"https://oro.open.ac.uk/37701/1/Accepted%20version%20RJMM-2011-0398.R3_Complete%20Paper%20with%20Author%20Details_15Oct2012.doc","pdf_url":"https://oro.open.ac.uk/37701/9/JMM%20Complete%20Paper%20with%20Author%20Details_06Aug2013.pdf","source":{"id":"https://openalex.org/S4306401187","display_name":"Open Research Online (The Open University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I204136569","host_organization_name":"The Open University","host_organization_lineage":["https://openalex.org/I204136569"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"PeerReviewed"},"sustainable_development_goals":[],"sustainable_development_goals_aurora":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2000372849.pdf","grobid_xml":"https://content.openalex.org/works/W2000372849.grobid-xml"},"referenced_works_count":174,"referenced_works":["https://openalex.org/W10057299","https://openalex.org/W22767736","https://openalex.org/W103036186","https://openalex.org/W173030259","https://openalex.org/W612595550","https://openalex.org/W639583145","https://openalex.org/W643518528","https://openalex.org/W1481122935","https://openalex.org/W1484864026","https://openalex.org/W1500134953","https://openalex.org/W1500423408","https://openalex.org/W1518045483","https://openalex.org/W1528799929","https://openalex.org/W1533085153","https://openalex.org/W1576807952","https://openalex.org/W1602230870","https://openalex.org/W1605814017","https://openalex.org/W1665332082","https://openalex.org/W1708874574","https://openalex.org/W1917304459","https://openalex.org/W1963615444","https://openalex.org/W1965085721","https://openalex.org/W1965413504","https://openalex.org/W1968399593","https://openalex.org/W1968715359","https://openalex.org/W1971440513","https://openalex.org/W1971855010","https://openalex.org/W1972698480","https://openalex.org/W1973440508","https://openalex.org/W1973687016","https://openalex.org/W1975389702","https://openalex.org/W1976277558","https://openalex.org/W1976375927","https://openalex.org/W1976472901","https://openalex.org/W1979366624","https://openalex.org/W1981446048","https://openalex.org/W1981452157","https://openalex.org/W1982290193","https://openalex.org/W1983447796","https://openalex.org/W1984922978","https://openalex.org/W1988742302","https://openalex.org/W1990081677","https://openalex.org/W1990081965","https://openalex.org/W1994261170","https://openalex.org/W1996602286","https://openalex.org/W1996757241","https://openalex.org/W1998490277","https://openalex.org/W2004177289","https://openalex.org/W2004845716","https://openalex.org/W2004967085","https://openalex.org/W2006091427","https://openalex.org/W2006962930","https://openalex.org/W2010453024","https://openalex.org/W2014325877","https://openalex.org/W2016376104","https://openalex.org/W2017613618","https://openalex.org/W2017697765","https://openalex.org/W2017734252","https://openalex.org/W2017849448","https://openalex.org/W2018713904","https://openalex.org/W2018955367","https://openalex.org/W2019013576","https://openalex.org/W2022218363","https://openalex.org/W2022645802","https://openalex.org/W2022894265","https://openalex.org/W2024180819","https://openalex.org/W2025705616","https://openalex.org/W2029483732","https://openalex.org/W2030483771","https://openalex.org/W2032687513","https://openalex.org/W2033209607","https://openalex.org/W2033566095","https://openalex.org/W2034235631","https://openalex.org/W2034523592","https://openalex.org/W2036149274","https://openalex.org/W2043433139","https://openalex.org/W2047491386","https://openalex.org/W2048032237","https://openalex.org/W2049926851","https://openalex.org/W2051244461","https://openalex.org/W2052471430","https://openalex.org/W2059971798","https://openalex.org/W2061003166","https://openalex.org/W2062262262","https://openalex.org/W2062370695","https://openalex.org/W2068581935","https://openalex.org/W2072733534","https://openalex.org/W2075660412","https://openalex.org/W2075805821","https://openalex.org/W2077266354","https://openalex.org/W2077648382","https://openalex.org/W2078646088","https://openalex.org/W2080963277","https://openalex.org/W2083521552","https://openalex.org/W2084841209","https://openalex.org/W2085224489","https://openalex.org/W2088460587","https://openalex.org/W2089203823","https://openalex.org/W2089797965","https://openalex.org/W2090266480","https://openalex.org/W2091558150","https://openalex.org/W2091971789","https://openalex.org/W2093068734","https://openalex.org/W2093221881","https://openalex.org/W2093611241","https://openalex.org/W2094260684","https://openalex.org/W2095291943","https://openalex.org/W2097829847","https://openalex.org/W2099265122","https://openalex.org/W2099404189","https://openalex.org/W2106193782","https://openalex.org/W2106641236","https://openalex.org/W2111348693","https://openalex.org/W2117241598","https://openalex.org/W2118338381","https://openalex.org/W2118549945","https://openalex.org/W2121498787","https://openalex.org/W2122912498","https://openalex.org/W2123515243","https://openalex.org/W2124028228","https://openalex.org/W2127815831","https://openalex.org/W2131265660","https://openalex.org/W2133844128","https://openalex.org/W2136407476","https://openalex.org/W2136850150","https://openalex.org/W2137332062","https://openalex.org/W2142175015","https://openalex.org/W2145555279","https://openalex.org/W2146434748","https://openalex.org/W2147112788","https://openalex.org/W2148219776","https://openalex.org/W2148804715","https://openalex.org/W2166857745","https://openalex.org/W2167623651","https://openalex.org/W2167874206","https://openalex.org/W2169257873","https://openalex.org/W2171464071","https://openalex.org/W2173697163","https://openalex.org/W2174133114","https://openalex.org/W2256374408","https://openalex.org/W2299067047","https://openalex.org/W2316966198","https://openalex.org/W2320371091","https://openalex.org/W2410168372","https://openalex.org/W2411762751","https://openalex.org/W2426634304","https://openalex.org/W2497076896","https://openalex.org/W2497142633","https://openalex.org/W2558055109","https://openalex.org/W2562655930","https://openalex.org/W2736942778","https://openalex.org/W2797812752","https://openalex.org/W2798304687","https://openalex.org/W2798445359","https://openalex.org/W2799121301","https://openalex.org/W2902225836","https://openalex.org/W2911884998","https://openalex.org/W3015634246","https://openalex.org/W3021175004","https://openalex.org/W3022900879","https://openalex.org/W3046693366","https://openalex.org/W3122141344","https://openalex.org/W3124506910","https://openalex.org/W3124573342","https://openalex.org/W3127705262","https://openalex.org/W4231833933","https://openalex.org/W4235678817","https://openalex.org/W4245362874","https://openalex.org/W4249046709","https://openalex.org/W4253813278","https://openalex.org/W4254948346","https://openalex.org/W4285719527","https://openalex.org/W4298877869","https://openalex.org/W4301352023"],"related_works":["https://openalex.org/W7098878814","https://openalex.org/W7098724914","https://openalex.org/W430310687","https://openalex.org/W1981452157","https://openalex.org/W100508695","https://openalex.org/W2765611779","https://openalex.org/W4412221230","https://openalex.org/W1987804544","https://openalex.org/W4412216316","https://openalex.org/W4411419330"],"abstract_inverted_index":{"The":[0,39,80,96,110],"paper":[1,81],"contributes":[2],"to":[3,60,71],"a":[4,27],"growing":[5],"stream":[6],"of":[7,15,42,53,108],"research":[8,122],"on":[9,17,31,46],"consumer":[10,43],"acculturation,":[11],"examining":[12],"the":[13,21,73,77,86,106],"influence":[14],"acculturation":[16,44,100],"interpersonal":[18,103],"trust":[19,104],"in":[20,34],"banking":[22,94],"sector.":[23],"This":[24],"study":[25],"develops":[26],"conceptual":[28],"model":[29,78],"based":[30],"culture-based":[32],"differences":[33],"cognitive":[35,47],"and":[36,51,66,92,114,118],"affective":[37,49],"trust.":[38],"moderating":[40],"effect":[41],"level":[45,101],"trust,":[48,50],"targets":[52],"commitment":[54],"is":[55],"considered":[56],"among":[57,76],"Chinese":[58],"immigrants":[59],"New":[61],"Zealand.":[62],"Structural":[63],"equation":[64],"modelling":[65],"multi-group":[67],"analysis":[68],"are":[69,116,123],"applied":[70],"assess":[72],"causal":[74],"relationships":[75,88],"constructs.":[79],"offers":[82],"new":[83],"insights":[84],"into":[85],"service":[87],"between":[89],"acculturating":[90],"consumers":[91],"their":[93],"suppliers.":[95],"findings":[97],"show":[98],"that":[99],"moderates":[102],"towards":[105],"target":[107],"commitment.":[109],"implications":[111],"for":[112,120],"researchers":[113],"practitioners":[115],"explored":[117],"recommendations":[119],"future":[121],"made.":[124]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":6},{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":7},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":3},{"year":2017,"cited_by_count":1},{"year":2016,"cited_by_count":2},{"year":2015,"cited_by_count":2}],"updated_date":"2026-10-30T12:39:25.321706","created_date":"2016-06-24T00:00:00"}
