{"id":"https://openalex.org/W2000004796","doi":"https://doi.org/10.1057/palgrave.jit.2000067","title":"The Hospitality Metaphor as a Theoretical Lens for Understanding the ICT Adoption Process","display_name":"The Hospitality Metaphor as a Theoretical Lens for Understanding the ICT Adoption Process","publication_year":2006,"publication_date":"2006-08-18","ids":{"openalex":"https://openalex.org/W2000004796","doi":"https://doi.org/10.1057/palgrave.jit.2000067","mag":"2000004796"},"language":"en","primary_location":{"id":"doi:10.1057/palgrave.jit.2000067","doi":"https://doi.org/10.1057/palgrave.jit.2000067","is_oa":false,"landing_page_url":"https://doi.org/10.1057/palgrave.jit.2000067","pdf_url":null,"source":{"id":"https://openalex.org/S135086714","display_name":"Journal of Information Technology","issn_l":"0268-3962","issn":["0268-3962","1466-4437"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-class-a","anvur-scientific","cwts-core","dongbi-c","fnege-1","jufo-3","norway-2","poland-140","russia-white-list-1"],"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Information Technology","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5113663213","display_name":"Amarolinda Zanela Saccol","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I61722147","display_name":"Universidade do Vale do Rio dos Sinos","ror":"https://ror.org/05ctmmy43","country_code":"BR","type":"education","lineage":["https://openalex.org/I61722147"]}],"countries":["BR"],"is_corresponding":true,"raw_author_name":"Amarolinda Zanela Saccol","raw_affiliation_strings":["Postgraduate Program in Business Administration, University of Vale do Rio dos Sinos (UNISINOS), S\u00e3o Leopoldo, Brazil;"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Postgraduate Program in Business Administration, University of Vale do Rio dos Sinos (UNISINOS), S\u00e3o Leopoldo, Brazil;","institution_ids":["https://openalex.org/I61722147"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5039991818","display_name":"Nicolau Reinhard","orcid":"https://orcid.org/0000-0003-1544-5523","observed_orcids":["https://orcid.org/0000-0003-1544-5523"]},"institutions":[{"id":"https://openalex.org/I17974374","display_name":"Universidade de S\u00e3o Paulo","ror":"https://ror.org/036rp1748","country_code":"BR","type":"education","lineage":["https://openalex.org/I17974374"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Nicolau Reinhard","raw_affiliation_strings":["School of Economics, Business Administration and Accounting (FEA), University of Sao Paulo (USP), Sao Paulo, Brazil"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Economics, Business Administration and Accounting (FEA), University of Sao Paulo (USP), Sao Paulo, Brazil","institution_ids":["https://openalex.org/I17974374"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5113663213"],"corresponding_institution_ids":["https://openalex.org/I61722147"],"apc_list":{"value":3900,"currency":"USD","value_usd":3900},"apc_paid":null,"fwci":11.6087,"has_fulltext":false,"cited_by_count":36,"citation_normalized_percentile":{"value":0.97720037,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":98},"biblio":{"volume":"21","issue":"3","first_page":"154","last_page":"164"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11024","display_name":"Information Systems Theories and Implementation","score":0.9550999999046326,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11024","display_name":"Information Systems Theories and Implementation","score":0.9550999999046326,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.02979999966919422,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12659","display_name":"Innovation Diffusion and Forecasting","score":0.004900000058114529,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/ict-adoption","display_name":"ICT adoption","score":0.8460000157356262},{"id":"https://openalex.org/keywords/technology-adoption-process","display_name":"technology adoption process","score":0.7789999842643738},{"id":"https://openalex.org/keywords/mobile-technology-adoption","display_name":"mobile technology adoption","score":0.7509999871253967},{"id":"https://openalex.org/keywords/social-aspects-of-technology","display_name":"social dimensions of technology","score":0.5189999938011169}],"concepts":[{"id":"https://openalex.org/C2778311575","wikidata":"https://www.wikidata.org/wiki/Q18534","display_name":"Metaphor","level":2,"score":0.9082233905792236},{"id":"https://openalex.org/C107482638","wikidata":"https://www.wikidata.org/wiki/Q815825","display_name":"Hospitality","level":3,"score":0.7908589243888855},{"id":"https://openalex.org/C127882523","wikidata":"https://www.wikidata.org/wiki/Q38066","display_name":"Existentialism","level":2,"score":0.722598135471344},{"id":"https://openalex.org/C13184196","wikidata":"https://www.wikidata.org/wiki/Q9453","display_name":"Dialectic","level":2,"score":0.6875038146972656},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.6392613649368286},{"id":"https://openalex.org/C67363961","wikidata":"https://www.wikidata.org/wiki/Q5268834","display_name":"Information and Communications Technology","level":2,"score":0.6005493998527527},{"id":"https://openalex.org/C141846272","wikidata":"https://www.wikidata.org/wiki/Q613474","display_name":"Soft systems methodology","level":4,"score":0.5254356265068054},{"id":"https://openalex.org/C525551149","wikidata":"https://www.wikidata.org/wiki/Q1495452","display_name":"Hospitality industry","level":3,"score":0.5079706311225891},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4763341546058655},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4302920699119568},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.39688512682914734},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.34683746099472046},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.3285294473171234},{"id":"https://openalex.org/C29848774","wikidata":"https://www.wikidata.org/wiki/Q61905","display_name":"Management information systems","level":3,"score":0.15526524186134338},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.152419775724411},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.14950504899024963},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.14567694067955017},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.12377172708511353},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.10810086131095886},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1057/palgrave.jit.2000067","doi":"https://doi.org/10.1057/palgrave.jit.2000067","is_oa":false,"landing_page_url":"https://doi.org/10.1057/palgrave.jit.2000067","pdf_url":null,"source":{"id":"https://openalex.org/S135086714","display_name":"Journal of Information Technology","issn_l":"0268-3962","issn":["0268-3962","1466-4437"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-class-a","anvur-scientific","cwts-core","dongbi-c","fnege-1","jufo-3","norway-2","poland-140","russia-white-list-1"],"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Information Technology","raw_type":"journal-article"},{"id":"pmh:oai:aisel.aisnet.org:jit-1680","doi":null,"is_oa":false,"landing_page_url":"https://aisel.aisnet.org/jit/vol21/iss3/4","pdf_url":null,"source":{"id":"https://openalex.org/S30879505","display_name":"Journal of the Association for Information Systems","issn_l":"1536-9323","issn":["1536-9323"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-scientific","cwts-core","dongbi-a","fnege-1","jufo-3","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310321080","host_organization_name":"Association for Information Systems","host_organization_lineage":["https://openalex.org/P4310321080"],"host_organization_lineage_names":["Association for Information Systems"],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Journal of Information Technology","raw_type":"text"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[],"study_designs":[],"awards":[],"funders":[{"id":"https://openalex.org/F4320321091","display_name":"Coordena\u00e7\u00e3o de Aperfei\u00e7oamento de Pessoal de N\u00edvel Superior","ror":"https://ror.org/00x0ma614"},{"id":"https://openalex.org/F4320323809","display_name":"Minist\u00e9rio da Educa\u00e7\u00e3o","ror":"https://ror.org/04d0xx942"}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":43,"referenced_works":["https://openalex.org/W192648611","https://openalex.org/W207011018","https://openalex.org/W273983658","https://openalex.org/W649084530","https://openalex.org/W1505563434","https://openalex.org/W1511371761","https://openalex.org/W1571727259","https://openalex.org/W1583783021","https://openalex.org/W1596179361","https://openalex.org/W1603634787","https://openalex.org/W1647826363","https://openalex.org/W1654521368","https://openalex.org/W1791587663","https://openalex.org/W1814820845","https://openalex.org/W1850405035","https://openalex.org/W1965329192","https://openalex.org/W1971709547","https://openalex.org/W1987789700","https://openalex.org/W1990513740","https://openalex.org/W2006231618","https://openalex.org/W2011526406","https://openalex.org/W2040395399","https://openalex.org/W2045132332","https://openalex.org/W2046474538","https://openalex.org/W2100379340","https://openalex.org/W2103272780","https://openalex.org/W2103756065","https://openalex.org/W2114710684","https://openalex.org/W2117150313","https://openalex.org/W2134023819","https://openalex.org/W2140056716","https://openalex.org/W2148277253","https://openalex.org/W2150587481","https://openalex.org/W2162587526","https://openalex.org/W2171773122","https://openalex.org/W2315385127","https://openalex.org/W2764436181","https://openalex.org/W2896490974","https://openalex.org/W3093532406","https://openalex.org/W4239412360","https://openalex.org/W4240898629","https://openalex.org/W4250412460","https://openalex.org/W4400600263"],"related_works":["https://openalex.org/W1993619486","https://openalex.org/W2506479879","https://openalex.org/W1559414356","https://openalex.org/W2890688758","https://openalex.org/W2099424480","https://openalex.org/W152239449","https://openalex.org/W2327523867","https://openalex.org/W3186009493","https://openalex.org/W2176379323","https://openalex.org/W1564979315"],"abstract_inverted_index":{"The":[0,78],"Hospitality":[1,82],"Metaphor":[2,26,61,83],"proposed":[3],"by":[4],"Ciborra":[5],"represents":[6],"an":[7,92],"alternative":[8],"view":[9,46],"to":[10,37,116],"the":[11,16,38,54,81],"traditional":[12],"models":[13],"that":[14],"describe":[15],"process":[17,90],"of":[18,47,59,74,80,88],"adopting":[19],"information":[20],"and":[21,33,44,56,62,94,101,108],"communication":[22],"technologies":[23],"(ICT).":[24],"This":[25],"helps":[27],"us":[28],"in":[29,70,97],"considering":[30],"social,":[31,99],"behavioral":[32],"existential":[34,100],"elements":[35],"related":[36],"adoption":[39],"process,":[40],"offering":[41],"a":[42,72,85,105],"critical":[43],"dialectical":[45],"it.":[48],"In":[49],"this":[50,60,89],"paper,":[51],"we":[52],"review":[53],"philosophical":[55],"methodological":[57],"basis":[58],"its":[63,112],"main":[64],"statements.":[65],"We":[66],"also":[67],"apply":[68],"it":[69],"analyzing":[71],"case":[73],"mobile":[75],"ICT":[76],"adoption.":[77],"application":[79],"enables":[84],"clear":[86],"understanding":[87],"as":[91],"incremental":[93],"open":[95],"one":[96],"which":[98],"\u2018mundane\u2019":[102],"issues":[103],"play":[104],"major":[106],"role,":[107],"where":[109],"technology":[110],"reveals":[111],"dubious":[113],"character,":[114],"leading":[115],"unplanned":[117],"results.":[118]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2019,"cited_by_count":1},{"year":2017,"cited_by_count":1},{"year":2015,"cited_by_count":3},{"year":2014,"cited_by_count":4},{"year":2013,"cited_by_count":3},{"year":2012,"cited_by_count":2}],"updated_date":"2026-10-14T16:39:01.820549","created_date":"2016-06-24T00:00:00"}
