{"id":"https://openalex.org/W1998648050","doi":"https://doi.org/10.1016/0149-7189(83)90011-3","title":"The role of client satisfaction in evaluating university counseling services","display_name":"The role of client satisfaction in evaluating university counseling services","publication_year":1983,"publication_date":"1983-01-01","ids":{"openalex":"https://openalex.org/W1998648050","doi":"https://doi.org/10.1016/0149-7189(83)90011-3","mag":"1998648050","pmid":"https://pubmed.ncbi.nlm.nih.gov/10267259"},"language":"en","primary_location":{"id":"doi:10.1016/0149-7189(83)90011-3","doi":"https://doi.org/10.1016/0149-7189(83)90011-3","is_oa":false,"landing_page_url":"https://doi.org/10.1016/0149-7189(83)90011-3","pdf_url":null,"source":{"id":"https://openalex.org/S1842953","display_name":"Evaluation and Program Planning","issn_l":"0149-7189","issn":["0149-7189","1873-7870"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-class-a","anvur-scientific","cwts-core","erih-plus","jufo-1","medline","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Evaluation and Program Planning","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref","pubmed"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5108435327","display_name":"Thomas K. Greenfield","orcid":"https://orcid.org/0000-0002-3108-4812","observed_orcids":["https://orcid.org/0000-0002-3108-4812"]},"institutions":[{"id":"https://openalex.org/I72951846","display_name":"Washington State University","ror":"https://ror.org/05dk0ce17","country_code":"US","type":"education","lineage":["https://openalex.org/I72951846"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Thomas K. Greenfield","raw_affiliation_strings":["Washington State University , USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Washington State University , USA","institution_ids":["https://openalex.org/I72951846"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5108435327"],"corresponding_institution_ids":["https://openalex.org/I72951846"],"apc_list":{"value":3370,"currency":"USD","value_usd":3370},"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":32,"citation_normalized_percentile":{"value":0.24744558,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":"6","issue":"3-4","first_page":"315","last_page":"327"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.5791000127792358,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.5791000127792358,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11295","display_name":"Counseling Practices and Supervision","score":0.13050000369548798,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13929","display_name":"Educational Outcomes and Influences","score":0.04190000146627426,"subfield":{"id":"https://openalex.org/subfields/3304","display_name":"Education"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/client-satisfaction","display_name":"client satisfaction","score":0.996999979019165},{"id":"https://openalex.org/keywords/university-counseling-services","display_name":"university counseling services","score":0.9729999899864197},{"id":"https://openalex.org/keywords/client-satisfaction-questionnaire","display_name":"Client Satisfaction Questionnaire","score":0.984000027179718},{"id":"https://openalex.org/keywords/service-evaluation","display_name":"service evaluation","score":0.6150000095367432},{"id":"https://openalex.org/keywords/response-rate","display_name":"response rate","score":0.6169999837875366},{"id":"https://openalex.org/keywords/anonymity","display_name":"anonymity","score":0.5210000276565552},{"id":"https://openalex.org/keywords/psychometric-properties","display_name":"psychometric properties","score":0.753000020980835},{"id":"https://openalex.org/keywords/student-counseling","display_name":"student counseling","score":0.6790000200271606},{"id":"https://openalex.org/keywords/service-planning","display_name":"service planning","score":0.8370000123977661}],"concepts":[{"id":"https://openalex.org/C2776640315","wikidata":"https://www.wikidata.org/wiki/Q7315941","display_name":"Respondent","level":2,"score":0.797764778137207},{"id":"https://openalex.org/C2780084366","wikidata":"https://www.wikidata.org/wiki/Q37732","display_name":"Demographics","level":2,"score":0.5580694675445557},{"id":"https://openalex.org/C2775944032","wikidata":"https://www.wikidata.org/wiki/Q22907659","display_name":"Patient satisfaction","level":2,"score":0.4991631507873535},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.4961033761501312},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4835750460624695},{"id":"https://openalex.org/C116834253","wikidata":"https://www.wikidata.org/wiki/Q2039217","display_name":"Identification (biology)","level":2,"score":0.4822448194026947},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.4640086889266968},{"id":"https://openalex.org/C178005623","wikidata":"https://www.wikidata.org/wiki/Q308859","display_name":"Anonymity","level":2,"score":0.4301326274871826},{"id":"https://openalex.org/C70410870","wikidata":"https://www.wikidata.org/wiki/Q199906","display_name":"Clinical psychology","level":1,"score":0.42621803283691406},{"id":"https://openalex.org/C112758219","wikidata":"https://www.wikidata.org/wiki/Q16038819","display_name":"Duration (music)","level":2,"score":0.4197236895561218},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.4139055609703064},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.3650677800178528},{"id":"https://openalex.org/C159110408","wikidata":"https://www.wikidata.org/wiki/Q121176","display_name":"Nursing","level":1,"score":0.24890324473381042},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.20285415649414062},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.1961415708065033},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.12708666920661926},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.1058112382888794},{"id":"https://openalex.org/C149923435","wikidata":"https://www.wikidata.org/wiki/Q37732","display_name":"Demography","level":1,"score":0.08590716123580933},{"id":"https://openalex.org/C59822182","wikidata":"https://www.wikidata.org/wiki/Q441","display_name":"Botany","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C142362112","wikidata":"https://www.wikidata.org/wiki/Q735","display_name":"Art","level":0,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.0},{"id":"https://openalex.org/C124952713","wikidata":"https://www.wikidata.org/wiki/Q8242","display_name":"Literature","level":1,"score":0.0}],"mesh":[{"descriptor_ui":"D000704","descriptor_name":"Analysis of Variance","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D003258","descriptor_name":"Consumer Behavior","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D003376","descriptor_name":"Counseling","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D005069","descriptor_name":"Evaluation Studies as Topic","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D006302","descriptor_name":"Health Services Research","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D013333","descriptor_name":"Student Health Services","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D014481","descriptor_name":"United States","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false}],"locations_count":3,"locations":[{"id":"doi:10.1016/0149-7189(83)90011-3","doi":"https://doi.org/10.1016/0149-7189(83)90011-3","is_oa":false,"landing_page_url":"https://doi.org/10.1016/0149-7189(83)90011-3","pdf_url":null,"source":{"id":"https://openalex.org/S1842953","display_name":"Evaluation and Program Planning","issn_l":"0149-7189","issn":["0149-7189","1873-7870"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-class-a","anvur-scientific","cwts-core","erih-plus","jufo-1","medline","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Evaluation and Program Planning","raw_type":"journal-article"},{"id":"pmid:10267259","doi":null,"is_oa":false,"landing_page_url":"https://pubmed.ncbi.nlm.nih.gov/10267259","pdf_url":null,"source":{"id":"https://openalex.org/S4306525036","display_name":"PubMed","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Evaluation and program planning","raw_type":"Journal Article"},{"id":"pmh:oai:RePEc:eee:epplan:v:6:y:1983:i:3-4:p:315-327","doi":null,"is_oa":false,"landing_page_url":"http://www.sciencedirect.com/science/article/pii/0149-7189(83)90011-3","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[{"score":0.5400000214576721,"id":"https://metadata.un.org/sdg/4","display_name":"Quality education"}],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":50,"referenced_works":["https://openalex.org/W57599997","https://openalex.org/W64096637","https://openalex.org/W233368965","https://openalex.org/W579284324","https://openalex.org/W610450293","https://openalex.org/W1520680207","https://openalex.org/W1563696585","https://openalex.org/W1581783538","https://openalex.org/W1816775564","https://openalex.org/W1839200074","https://openalex.org/W1972128266","https://openalex.org/W1973740441","https://openalex.org/W1984398689","https://openalex.org/W1987764639","https://openalex.org/W2005247411","https://openalex.org/W2006763380","https://openalex.org/W2008844455","https://openalex.org/W2009387180","https://openalex.org/W2016973824","https://openalex.org/W2017590880","https://openalex.org/W2021173979","https://openalex.org/W2021182286","https://openalex.org/W2021394075","https://openalex.org/W2021940492","https://openalex.org/W2050384020","https://openalex.org/W2055423551","https://openalex.org/W2059517071","https://openalex.org/W2065539889","https://openalex.org/W2066781327","https://openalex.org/W2074637122","https://openalex.org/W2078141372","https://openalex.org/W2078976377","https://openalex.org/W2083419079","https://openalex.org/W2085431219","https://openalex.org/W2085823137","https://openalex.org/W2094419105","https://openalex.org/W2095123045","https://openalex.org/W2119226169","https://openalex.org/W2119523171","https://openalex.org/W2119871898","https://openalex.org/W2140961117","https://openalex.org/W2149212943","https://openalex.org/W2151557482","https://openalex.org/W2227188615","https://openalex.org/W2291598305","https://openalex.org/W2410580230","https://openalex.org/W2731157980","https://openalex.org/W2921481036","https://openalex.org/W3022692688","https://openalex.org/W4299616962"],"related_works":["https://openalex.org/W2732929862","https://openalex.org/W304604705","https://openalex.org/W7089717114","https://openalex.org/W1806287978","https://openalex.org/W1984398689","https://openalex.org/W7112483383","https://openalex.org/W7117389493","https://openalex.org/W95252525","https://openalex.org/W2017401791","https://openalex.org/W2009387180"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":4},{"year":2025,"cited_by_count":2},{"year":2023,"cited_by_count":1},{"year":2020,"cited_by_count":2},{"year":2018,"cited_by_count":2},{"year":2017,"cited_by_count":1},{"year":2013,"cited_by_count":1}],"updated_date":"2026-10-31T12:09:11.096373","created_date":"2016-06-24T00:00:00"}
