{"id":"https://openalex.org/W1998511655","doi":"https://doi.org/10.1016/s0969-6989(00)00037-0","title":"The validation of the generic service quality dimensions: an alternative approach","display_name":"The validation of the generic service quality dimensions: an alternative approach","publication_year":2001,"publication_date":"2001-11-01","ids":{"openalex":"https://openalex.org/W1998511655","doi":"https://doi.org/10.1016/s0969-6989(00)00037-0","mag":"1998511655"},"language":"en","primary_location":{"id":"doi:10.1016/s0969-6989(00)00037-0","doi":"https://doi.org/10.1016/s0969-6989(00)00037-0","is_oa":false,"landing_page_url":"https://doi.org/10.1016/s0969-6989(00)00037-0","pdf_url":null,"source":{"id":"https://openalex.org/S25235501","display_name":"Journal of Retailing and Consumer Services","issn_l":"0969-6989","issn":["0969-6989","1873-1384"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-3","jufo-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Retailing and Consumer Services","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5029850426","display_name":"Y\u00fcksel Ekinci","orcid":"https://orcid.org/0000-0001-5063-013X","observed_orcids":["https://orcid.org/0000-0001-5063-013X"]},"institutions":[{"id":"https://openalex.org/I28290843","display_name":"University of Surrey","ror":"https://ror.org/00ks66431","country_code":"GB","type":"education","lineage":["https://openalex.org/I28290843"]}],"countries":["GB"],"is_corresponding":true,"raw_author_name":"Yuksel Ekinci","raw_affiliation_strings":["S.M.S.S.S. University of Surrey Guildford, Surrey GU2 7XH, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"S.M.S.S.S. University of Surrey Guildford, Surrey GU2 7XH, UK","institution_ids":["https://openalex.org/I28290843"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5029850426"],"corresponding_institution_ids":["https://openalex.org/I28290843"],"apc_list":{"value":4510,"currency":"USD","value_usd":4510},"apc_paid":null,"fwci":3.0781,"has_fulltext":false,"cited_by_count":69,"citation_normalized_percentile":{"value":0.91225806,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"8","issue":"6","first_page":"311","last_page":"324"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9980000257492065,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9980000257492065,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.00039999998989515007,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10467","display_name":"Psychometric Methodologies and Testing","score":0.00019999999494757503,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-quality-evaluation","display_name":"service quality evaluation","score":0.902999997138977},{"id":"https://openalex.org/keywords/guttman-scaling","display_name":"Guttman scaling","score":0.7879999876022339},{"id":"https://openalex.org/keywords/q-sort-technique","display_name":"Q-sort technique","score":0.7979999780654907},{"id":"https://openalex.org/keywords/scale-validation","display_name":"scale validation","score":0.8100000023841858},{"id":"https://openalex.org/keywords/retail-service-quality","display_name":"retail service quality","score":0.6100000143051147}],"concepts":[{"id":"https://openalex.org/C96715788","wikidata":"https://www.wikidata.org/wiki/Q1304639","display_name":"Guttman scale","level":2,"score":0.9283039569854736},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5736093521118164},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5731005668640137},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.5654730796813965},{"id":"https://openalex.org/C88548561","wikidata":"https://www.wikidata.org/wiki/Q347599","display_name":"sort","level":2,"score":0.5580915808677673},{"id":"https://openalex.org/C2780009758","wikidata":"https://www.wikidata.org/wiki/Q6804172","display_name":"Measure (data warehouse)","level":2,"score":0.541823148727417},{"id":"https://openalex.org/C2778755073","wikidata":"https://www.wikidata.org/wiki/Q10858537","display_name":"Scale (ratio)","level":2,"score":0.5334945321083069},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4784434139728546},{"id":"https://openalex.org/C120936955","wikidata":"https://www.wikidata.org/wiki/Q2155640","display_name":"Empirical research","level":2,"score":0.46544182300567627},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.45882344245910645},{"id":"https://openalex.org/C2777267654","wikidata":"https://www.wikidata.org/wiki/Q3519023","display_name":"Test (biology)","level":2,"score":0.43743035197257996},{"id":"https://openalex.org/C91682802","wikidata":"https://www.wikidata.org/wiki/Q620538","display_name":"Multidimensional scaling","level":2,"score":0.43166935443878174},{"id":"https://openalex.org/C200601418","wikidata":"https://www.wikidata.org/wiki/Q2193887","display_name":"Reliability engineering","level":1,"score":0.3364456295967102},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.32942819595336914},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.26466503739356995},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.22582700848579407},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.19281154870986938},{"id":"https://openalex.org/C23123220","wikidata":"https://www.wikidata.org/wiki/Q816826","display_name":"Information retrieval","level":1,"score":0.13922426104545593},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.1237649917602539},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.10565632581710815},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.09512954950332642},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0583517849445343},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1016/s0969-6989(00)00037-0","doi":"https://doi.org/10.1016/s0969-6989(00)00037-0","is_oa":false,"landing_page_url":"https://doi.org/10.1016/s0969-6989(00)00037-0","pdf_url":null,"source":{"id":"https://openalex.org/S25235501","display_name":"Journal of Retailing and Consumer Services","issn_l":"0969-6989","issn":["0969-6989","1873-1384"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-3","jufo-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Retailing and Consumer Services","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[{"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9","score":0.44999998807907104}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":62,"referenced_works":["https://openalex.org/W108998805","https://openalex.org/W1505721947","https://openalex.org/W1505930783","https://openalex.org/W1546472949","https://openalex.org/W1559330557","https://openalex.org/W1591743168","https://openalex.org/W1683742771","https://openalex.org/W1689771227","https://openalex.org/W1715554096","https://openalex.org/W1941609244","https://openalex.org/W1977368430","https://openalex.org/W1978125974","https://openalex.org/W1982890111","https://openalex.org/W1988065538","https://openalex.org/W1991440931","https://openalex.org/W1991623719","https://openalex.org/W1995561053","https://openalex.org/W2004135211","https://openalex.org/W2011407491","https://openalex.org/W2017597522","https://openalex.org/W2020120716","https://openalex.org/W2026368098","https://openalex.org/W2037005781","https://openalex.org/W2037113387","https://openalex.org/W2040780635","https://openalex.org/W2040814725","https://openalex.org/W2042124062","https://openalex.org/W2042418169","https://openalex.org/W2043867338","https://openalex.org/W2044142111","https://openalex.org/W2053126802","https://openalex.org/W2060246667","https://openalex.org/W2062182591","https://openalex.org/W2065668743","https://openalex.org/W2070599855","https://openalex.org/W2073507176","https://openalex.org/W2081035404","https://openalex.org/W2083411588","https://openalex.org/W2086738924","https://openalex.org/W2087901770","https://openalex.org/W2094013842","https://openalex.org/W2111620383","https://openalex.org/W2117139531","https://openalex.org/W2121724061","https://openalex.org/W2128582879","https://openalex.org/W2141782844","https://openalex.org/W2151167663","https://openalex.org/W2245881064","https://openalex.org/W2248229646","https://openalex.org/W2316110746","https://openalex.org/W2342997868","https://openalex.org/W2413154503","https://openalex.org/W2611897969","https://openalex.org/W2736711460","https://openalex.org/W2908271495","https://openalex.org/W4235348862","https://openalex.org/W4236794615","https://openalex.org/W4250069404","https://openalex.org/W4285719527","https://openalex.org/W4302927276","https://openalex.org/W4312827132","https://openalex.org/W6757825619"],"related_works":["https://openalex.org/W1998561133","https://openalex.org/W7100209180","https://openalex.org/W2958033655","https://openalex.org/W204379101","https://openalex.org/W2802701161","https://openalex.org/W1535828339","https://openalex.org/W818005466","https://openalex.org/W2087750581","https://openalex.org/W2591639449","https://openalex.org/W1768844710"],"abstract_inverted_index":null,"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":6},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":8},{"year":2019,"cited_by_count":6},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":2},{"year":2016,"cited_by_count":4},{"year":2015,"cited_by_count":3},{"year":2013,"cited_by_count":6},{"year":2012,"cited_by_count":3}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2016-06-24T00:00:00"}