{"id":"https://openalex.org/W1998303034","doi":"https://doi.org/10.1108/ijopm-03-2013-0105","title":"An exploration of quality management practices, perceptions and program maturity in the supply chain","display_name":"An exploration of quality management practices, perceptions and program maturity in the supply chain","publication_year":2014,"publication_date":"2014-05-27","ids":{"openalex":"https://openalex.org/W1998303034","doi":"https://doi.org/10.1108/ijopm-03-2013-0105","mag":"1998303034"},"language":"en","primary_location":{"id":"doi:10.1108/ijopm-03-2013-0105","doi":"https://doi.org/10.1108/ijopm-03-2013-0105","is_oa":false,"landing_page_url":"https://doi.org/10.1108/ijopm-03-2013-0105","pdf_url":null,"source":{"id":"https://openalex.org/S164321952","display_name":"International Journal of Operations & Production Management","issn_l":"0144-3577","issn":["0144-3577","1758-6593"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-1","jufo-3","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Operations & Production Management","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5046487986","display_name":"Scott A. Dellana","orcid":"https://orcid.org/0000-0002-6715-2282","observed_orcids":["https://orcid.org/0000-0002-6715-2282"]},"institutions":[{"id":"https://openalex.org/I186335123","display_name":"East Carolina University","ror":"https://ror.org/01vx35703","country_code":"US","type":"education","lineage":["https://openalex.org/I186335123"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Scott A. Dellana","raw_affiliation_strings":["Department of Marketing and Supply Chain Management, East Carolina University, Greenville, North Carolina, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Marketing and Supply Chain Management, East Carolina University, Greenville, North Carolina, USA","institution_ids":["https://openalex.org/I186335123"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5037162366","display_name":"John F. Kros","orcid":"https://orcid.org/0000-0002-8509-2922","observed_orcids":["https://orcid.org/0000-0002-8509-2922"]},"institutions":[{"id":"https://openalex.org/I186335123","display_name":"East Carolina University","ror":"https://ror.org/01vx35703","country_code":"US","type":"education","lineage":["https://openalex.org/I186335123"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"John F. Kros","raw_affiliation_strings":["Department of Marketing and Supply Chain Management, East Carolina University, Greenville, North Carolina, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Marketing and Supply Chain Management, East Carolina University, Greenville, North Carolina, USA","institution_ids":["https://openalex.org/I186335123"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I186335123"],"apc_list":null,"apc_paid":null,"fwci":7.363,"has_fulltext":false,"cited_by_count":33,"citation_normalized_percentile":{"value":0.96142318,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"34","issue":"6","first_page":"786","last_page":"806"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12905","display_name":"Management Systems and Quality Improvement","score":0.000699999975040555,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10539","display_name":"Sustainable Supply Chain Management","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/quality-management","display_name":"quality management","score":0.8080000281333923},{"id":"https://openalex.org/keywords/supply-chain","display_name":"supply chain","score":0.6489999890327454},{"id":"https://openalex.org/keywords/program-maturity","display_name":"program maturity","score":0.8309999704360962},{"id":"https://openalex.org/keywords/industry-classification","display_name":"industry classification","score":0.7200000286102295},{"id":"https://openalex.org/keywords/supply-chain-position","display_name":"supply chain position","score":0.9229999780654907},{"id":"https://openalex.org/keywords/sourcing","display_name":"sourcing","score":0.7300000190734863},{"id":"https://openalex.org/keywords/logistics","display_name":"logistics","score":0.949999988079071},{"id":"https://openalex.org/keywords/supplier-collaboration","display_name":"supplier collaboration","score":0.9190000295639038},{"id":"https://openalex.org/keywords/quality-management-practices","display_name":"quality management practices","score":0.5759999752044678},{"id":"https://openalex.org/keywords/perception","display_name":"perception","score":0.4869999885559082}],"concepts":[{"id":"https://openalex.org/C108713360","wikidata":"https://www.wikidata.org/wiki/Q1824206","display_name":"Supply chain","level":2,"score":0.766326904296875},{"id":"https://openalex.org/C101433766","wikidata":"https://www.wikidata.org/wiki/Q3543263","display_name":"Maturity (psychological)","level":2,"score":0.7653629183769226},{"id":"https://openalex.org/C2776962539","wikidata":"https://www.wikidata.org/wiki/Q6472078","display_name":"Lagging","level":2,"score":0.6696637868881226},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6658365726470947},{"id":"https://openalex.org/C44104985","wikidata":"https://www.wikidata.org/wiki/Q492886","display_name":"Supply chain management","level":3,"score":0.6555132865905762},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5907436609268188},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5669740438461304},{"id":"https://openalex.org/C198082294","wikidata":"https://www.wikidata.org/wiki/Q3399648","display_name":"Position (finance)","level":2,"score":0.46452033519744873},{"id":"https://openalex.org/C71405471","wikidata":"https://www.wikidata.org/wiki/Q757012","display_name":"Quality management","level":3,"score":0.43402692675590515},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.36298421025276184},{"id":"https://openalex.org/C40700","wikidata":"https://www.wikidata.org/wiki/Q1411783","display_name":"Industrial organization","level":1,"score":0.35588178038597107},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.2113533914089203},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.12481921911239624},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.08506202697753906},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.07101202011108398},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.07026791572570801},{"id":"https://openalex.org/C138496976","wikidata":"https://www.wikidata.org/wiki/Q175002","display_name":"Developmental psychology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/ijopm-03-2013-0105","doi":"https://doi.org/10.1108/ijopm-03-2013-0105","is_oa":false,"landing_page_url":"https://doi.org/10.1108/ijopm-03-2013-0105","pdf_url":null,"source":{"id":"https://openalex.org/S164321952","display_name":"International Journal of Operations & Production Management","issn_l":"0144-3577","issn":["0144-3577","1758-6593"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-1","jufo-3","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Operations & Production Management","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[{"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9","score":0.6100000143051147}],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":57,"referenced_works":["https://openalex.org/W17018218","https://openalex.org/W1030032291","https://openalex.org/W1488046184","https://openalex.org/W1491641193","https://openalex.org/W1552168003","https://openalex.org/W1557836611","https://openalex.org/W1584433698","https://openalex.org/W1585906294","https://openalex.org/W1590786636","https://openalex.org/W1967465431","https://openalex.org/W1970246429","https://openalex.org/W1975929190","https://openalex.org/W1976560189","https://openalex.org/W1977983364","https://openalex.org/W1982274266","https://openalex.org/W1989528006","https://openalex.org/W1999705214","https://openalex.org/W2002272485","https://openalex.org/W2002702797","https://openalex.org/W2003973838","https://openalex.org/W2004523738","https://openalex.org/W2007578715","https://openalex.org/W2009340796","https://openalex.org/W2009927164","https://openalex.org/W2012824815","https://openalex.org/W2013165034","https://openalex.org/W2015716736","https://openalex.org/W2018529995","https://openalex.org/W2021903811","https://openalex.org/W2023044149","https://openalex.org/W2024214395","https://openalex.org/W2033091075","https://openalex.org/W2033271839","https://openalex.org/W2042278819","https://openalex.org/W2043904580","https://openalex.org/W2049545349","https://openalex.org/W2050438230","https://openalex.org/W2050768908","https://openalex.org/W2055311675","https://openalex.org/W2057180491","https://openalex.org/W2062514218","https://openalex.org/W2070494933","https://openalex.org/W2074967475","https://openalex.org/W2077100930","https://openalex.org/W2080970037","https://openalex.org/W2088244724","https://openalex.org/W2092827259","https://openalex.org/W2097272044","https://openalex.org/W2132721117","https://openalex.org/W2151791864","https://openalex.org/W2156580739","https://openalex.org/W2163937394","https://openalex.org/W2164114082","https://openalex.org/W2177047119","https://openalex.org/W2338900948","https://openalex.org/W2991843844","https://openalex.org/W2992489259"],"related_works":["https://openalex.org/W2787239770","https://openalex.org/W2050768908","https://openalex.org/W2781710026","https://openalex.org/W7005424695","https://openalex.org/W3210632876","https://openalex.org/W2124565988","https://openalex.org/W2029892852","https://openalex.org/W2230551376","https://openalex.org/W2164114082","https://openalex.org/W2789885968"],"abstract_inverted_index":{"Purpose":[0],"\u2013":[1,35,73,148,180,217],"The":[2,149],"purpose":[3],"of":[4,47,142,223,236],"this":[5,40,103],"paper":[6],"is":[7,133,184,206],"to":[8,20,97,173],"examine":[9],"differences":[10,89,245],"among":[11],"industry":[12,82,91,164,237],"classes":[13,238,251],"and":[14,30,64,160,188,239,243,252],"supply":[15,32,115,126,143,167,229,240],"chain":[16,116,127,144,168,230,241],"positions":[17,169,242],"in":[18,39,54,154,213,227,246],"order":[19],"gain":[21],"insight":[22],"into":[23],"quality":[24,78,112,122,214,224,247],"management":[25,225],"program":[26,182],"maturity":[27,79,113,123,183,248],"across":[28,49,197,249],"industries":[29],"within":[31],"chains.":[33],"Design/methodology/approach":[34],"Data":[36],"for":[37,60,66,194,210],"comparison":[38],"study":[41,75,104,109],"comes":[42],"from":[43],"an":[44],"e-mail":[45],"survey":[46],"professionals":[48],"the":[50,119,139,221,228],"USA,":[51],"employed":[52],"primarily":[53],"sourcing":[55],"or":[56,166],"logistics":[57],"(i.e.":[58],"Institute":[59],"Supply":[61,67],"Management":[62,69],"(ISM)":[63],"Council":[65],"Chain":[68],"Professionals":[70],"(CSCMP)).":[71],"Findings":[72],"This":[74,108,218],"found":[76,88],"that":[77,121],"varies":[80],"by":[81,90,114,125,200,231],"class.":[83],"While":[84],"prior":[85],"studies":[86],"have":[87,94],"class,":[92],"they":[93],"been":[95],"limited":[96],"at":[98],"most":[99],"three":[100],"classes,":[101],"while":[102],"examined":[105],"17":[106],"classes.":[107],"also":[110],"examines":[111],"position,":[117],"with":[118,204],"finding":[120],"differed":[124],"position":[128,132],"depending":[129],"on":[130],"how":[131],"defined.":[134],"Questions":[135],"are":[136,190],"raised":[137],"regarding":[138],"proper":[140],"characterization":[141],"position.":[145],"Research":[146],"limitations/implications":[147],"sample":[150],"group":[151],"represents":[152],"members":[153],"only":[155],"two":[156],"professional":[157],"groups,":[158],"ISM":[159],"CSCMP.":[161],"Not":[162],"all":[163],"groups":[165],"were":[170],"well-represented":[171],"due":[172],"some":[174],"small":[175],"sub-group":[176],"sizes.":[177],"Practical":[178],"implications":[179],"Quality":[181],"generally":[185],"not":[186],"uniform":[187],"there":[189],"potentially":[191],"many":[192],"opportunities":[193],"substantial":[195],"improvement":[196],"various":[198],"sectors":[199,211],"specific":[201],"industry.":[202],"Partnering":[203],"suppliers":[205],"a":[207,233],"recommended":[208],"approach":[209],"lagging":[212],"maturity.":[215],"Originality/value":[216],"research":[219],"extends":[220],"examination":[222],"practice":[226],"studying":[232],"large":[234],"number":[235],"assesses":[244],"these":[250],"positions.":[253]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":5},{"year":2020,"cited_by_count":4},{"year":2019,"cited_by_count":8},{"year":2018,"cited_by_count":3},{"year":2017,"cited_by_count":5},{"year":2016,"cited_by_count":5}],"updated_date":"2026-10-30T12:39:25.321706","created_date":"2016-06-24T00:00:00"}