{"id":"https://openalex.org/W1997545238","doi":"https://doi.org/10.1080/10548408.2012.674875","title":"The Formation of Employee Satisfaction with Airline Information Systems","display_name":"The Formation of Employee Satisfaction with Airline Information Systems","publication_year":2012,"publication_date":"2012-05-01","ids":{"openalex":"https://openalex.org/W1997545238","doi":"https://doi.org/10.1080/10548408.2012.674875","mag":"1997545238"},"language":"en","primary_location":{"id":"doi:10.1080/10548408.2012.674875","doi":"https://doi.org/10.1080/10548408.2012.674875","is_oa":false,"landing_page_url":"https://doi.org/10.1080/10548408.2012.674875","pdf_url":null,"source":{"id":"https://openalex.org/S132310603","display_name":"Journal of Travel & Tourism Marketing","issn_l":"1054-8408","issn":["1054-8408","1540-7306"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","fnege-3","jufo-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Travel &amp; Tourism Marketing","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5000323557","display_name":"Norman Au","orcid":"https://orcid.org/0000-0003-0467-5155","observed_orcids":["https://orcid.org/0000-0003-0467-5155"]},"institutions":[{"id":"https://openalex.org/I14243506","display_name":"Hong Kong Polytechnic University","ror":"https://ror.org/0030zas98","country_code":"HK","type":"education","lineage":["https://openalex.org/I14243506"]}],"countries":["HK"],"is_corresponding":true,"raw_author_name":"Norman Au","raw_affiliation_strings":["School of Hotel and Tourism Management, The Hong Kong Polytechnic University in Hung Hom, Kowloon, Hong Kong SAR, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Hotel and Tourism Management, The Hong Kong Polytechnic University in Hung Hom, Kowloon, Hong Kong SAR, China","institution_ids":["https://openalex.org/I14243506"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5032676950","display_name":"T.C.E. Cheng","orcid":"https://orcid.org/0000-0001-5127-6419","observed_orcids":["https://orcid.org/0000-0001-5127-6419"]},"institutions":[{"id":"https://openalex.org/I14243506","display_name":"Hong Kong Polytechnic University","ror":"https://ror.org/0030zas98","country_code":"HK","type":"education","lineage":["https://openalex.org/I14243506"]}],"countries":["HK"],"is_corresponding":false,"raw_author_name":"T. C. E. Cheng","raw_affiliation_strings":["Faculty of Business, The Hong Kong Polytechnic University, Hong Kong SAR, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Business, The Hong Kong Polytechnic University, Hong Kong SAR, China","institution_ids":["https://openalex.org/I14243506"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5000323557"],"corresponding_institution_ids":["https://openalex.org/I14243506"],"apc_list":null,"apc_paid":null,"fwci":2.6089,"has_fulltext":false,"cited_by_count":9,"citation_normalized_percentile":{"value":0.91768486,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":96},"biblio":{"volume":"29","issue":"4","first_page":"335","last_page":"351"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9984999895095825,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9984999895095825,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.000699999975040555,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11024","display_name":"Information Systems Theories and Implementation","score":0.00019999999494757503,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/user-satisfaction","display_name":"user satisfaction","score":0.8299999833106995},{"id":"https://openalex.org/keywords/airline-information-systems","display_name":"airline information systems","score":0.9769999980926514},{"id":"https://openalex.org/keywords/job-satisfaction","display_name":"job satisfaction","score":0.5669999718666077},{"id":"https://openalex.org/keywords/equity-sensitivity","display_name":"equity sensitivity","score":0.7879999876022339},{"id":"https://openalex.org/keywords/information-systems-management","display_name":"information systems management","score":0.5989999771118164},{"id":"https://openalex.org/keywords/airline-operations","display_name":"airline operations","score":0.4970000088214874}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6622352600097656},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5206959843635559},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.4969330132007599},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1080/10548408.2012.674875","doi":"https://doi.org/10.1080/10548408.2012.674875","is_oa":false,"landing_page_url":"https://doi.org/10.1080/10548408.2012.674875","pdf_url":null,"source":{"id":"https://openalex.org/S132310603","display_name":"Journal of Travel & Tourism Marketing","issn_l":"1054-8408","issn":["1054-8408","1540-7306"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","fnege-3","jufo-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Travel &amp; Tourism Marketing","raw_type":"journal-article"},{"id":"pmh:oai:ira.lib.polyu.edu.hk:10397/21274","doi":null,"is_oa":false,"landing_page_url":"http://hdl.handle.net/10397/21274","pdf_url":null,"source":{"id":"https://openalex.org/S4306400205","display_name":"PolyU Institutional Research Archive (Hong Kong Polytechnic University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I14243506","host_organization_name":"Hong Kong Polytechnic University","host_organization_lineage":["https://openalex.org/I14243506"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Journal/Magazine Article"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[{"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9","score":0.5299999713897705}],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":78,"referenced_works":["https://openalex.org/W4604129","https://openalex.org/W70541385","https://openalex.org/W94683970","https://openalex.org/W1480682584","https://openalex.org/W1489936571","https://openalex.org/W1492012931","https://openalex.org/W1500913178","https://openalex.org/W1521879244","https://openalex.org/W1533237358","https://openalex.org/W1557992034","https://openalex.org/W1587451402","https://openalex.org/W1673801049","https://openalex.org/W1721421031","https://openalex.org/W1757770768","https://openalex.org/W1791587663","https://openalex.org/W1816555940","https://openalex.org/W1915184941","https://openalex.org/W1962132888","https://openalex.org/W1966424737","https://openalex.org/W1971458850","https://openalex.org/W1973262054","https://openalex.org/W1979432935","https://openalex.org/W1982368258","https://openalex.org/W1984349778","https://openalex.org/W1988808031","https://openalex.org/W1989723564","https://openalex.org/W1990531271","https://openalex.org/W1992556727","https://openalex.org/W1998116459","https://openalex.org/W2000579661","https://openalex.org/W2003674324","https://openalex.org/W2004938492","https://openalex.org/W2006508756","https://openalex.org/W2010427130","https://openalex.org/W2010453024","https://openalex.org/W2013428904","https://openalex.org/W2028184439","https://openalex.org/W2037846862","https://openalex.org/W2040362835","https://openalex.org/W2042253910","https://openalex.org/W2054163125","https://openalex.org/W2055353381","https://openalex.org/W2057012437","https://openalex.org/W2058599614","https://openalex.org/W2081262187","https://openalex.org/W2082529226","https://openalex.org/W2086628124","https://openalex.org/W2087460832","https://openalex.org/W2090676165","https://openalex.org/W2093147785","https://openalex.org/W2096769597","https://openalex.org/W2096979444","https://openalex.org/W2100379340","https://openalex.org/W2101939205","https://openalex.org/W2105292855","https://openalex.org/W2123875695","https://openalex.org/W2133623648","https://openalex.org/W2134697377","https://openalex.org/W2136138657","https://openalex.org/W2143140303","https://openalex.org/W2143852449","https://openalex.org/W2145520874","https://openalex.org/W2163056391","https://openalex.org/W2163950848","https://openalex.org/W2276049535","https://openalex.org/W2333954233","https://openalex.org/W2737790076","https://openalex.org/W2978062325","https://openalex.org/W3015634246","https://openalex.org/W3044024525","https://openalex.org/W3125946025","https://openalex.org/W3142397250","https://openalex.org/W3157407122","https://openalex.org/W4213454850","https://openalex.org/W4214907476","https://openalex.org/W4243667233","https://openalex.org/W4243815928","https://openalex.org/W4247011781"],"related_works":["https://openalex.org/W2143852449","https://openalex.org/W2909832765","https://openalex.org/W17703346","https://openalex.org/W2013428904","https://openalex.org/W3009571224","https://openalex.org/W2285957267","https://openalex.org/W3158397782","https://openalex.org/W2148683860","https://openalex.org/W2780312566","https://openalex.org/W4391424781"],"abstract_inverted_index":{"Ensuring":[0],"end":[1],"users":[2],"(i.e.,":[3],"employees)":[4],"are":[5,106],"able":[6],"and":[7,24,75,100,126,150],"willing":[8],"to":[9,20,89,138],"use":[10],"advanced":[11],"airline":[12,58,73,148,160],"information":[13],"systems":[14],"(IS)":[15],"is":[16],"critical":[17],"for":[18,72],"airlines":[19,88],"gain":[21],"operational":[22,84],"efficiency":[23],"passenger":[25],"satisfaction.":[26],"Despite":[27],"the":[28,43,46,55,62,91,98,115,142,159],"importance":[29],"of":[30,45,48,52,57,65,86,103,109],"end-user":[31],"satisfaction":[32],"(EUS)":[33],"with":[34,147],"IS,":[35],"there":[36],"have":[37,129],"been":[38],"no":[39,130],"prior":[40],"studies":[41],"examining":[42],"extent":[44],"applicability":[47],"previous":[49],"theoretical":[50],"constructs":[51],"EUS":[53,66,70,146],"in":[54,158],"context":[56],"IS.":[59],"We":[60],"integrate":[61],"major":[63],"antecedents":[64],"into":[67],"a":[68,79],"proposed":[69],"model":[71],"IS":[74,105,149,156],"collect":[76],"data":[77],"via":[78],"questionnaire":[80],"survey":[81],"from":[82],"service":[83],"employees":[85],"eight":[87],"test":[90],"model.":[92],"The":[93],"results":[94],"indicate":[95],"that":[96,123,144],"although":[97],"actual":[99],"expected":[101],"performance":[102],"an":[104],"two":[107],"determinants":[108],"EUS,":[110],"equitable":[111],"needs":[112],"fulfillment":[113],"has":[114],"largest":[116],"impact":[117,132],"on":[118,133,154],"EUS.":[119,134],"Conversely,":[120],"we":[121],"find":[122],"equity":[124],"sensitivity":[125],"involvement":[127],"congruence":[128],"significant":[131],"This":[135],"article":[136],"contributes":[137],"research":[139],"by":[140],"identifying":[141],"factors":[143],"yield":[145],"provides":[151],"managerial":[152],"insights":[153],"successful":[155],"management":[157],"industry.":[161]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":2},{"year":2020,"cited_by_count":1},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":2},{"year":2014,"cited_by_count":1},{"year":2013,"cited_by_count":1}],"updated_date":"2026-10-30T12:39:25.321706","created_date":"2016-06-24T00:00:00"}
