{"id":"https://openalex.org/W1997277923","doi":"https://doi.org/10.1108/14725960610673742","title":"Evidence of systematic approaches to innovation in facilities management","display_name":"Evidence of systematic approaches to innovation in facilities management","publication_year":2006,"publication_date":"2006-07-01","ids":{"openalex":"https://openalex.org/W1997277923","doi":"https://doi.org/10.1108/14725960610673742","mag":"1997277923"},"language":"en","primary_location":{"id":"doi:10.1108/14725960610673742","doi":"https://doi.org/10.1108/14725960610673742","is_oa":false,"landing_page_url":"https://doi.org/10.1108/14725960610673742","pdf_url":null,"source":{"id":"https://openalex.org/S28752750","display_name":"Journal of Facilities Management","issn_l":"1472-5967","issn":["1472-5967","1741-0983"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","anvur-scientific","cwts-core","jufo-1","norway-1","poland-70","russia-white-list-2"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Facilities Management","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5063178627","display_name":"Paula Cardellino","orcid":"https://orcid.org/0000-0002-5724-807X","observed_orcids":["https://orcid.org/0000-0002-5724-807X"]},"institutions":[{"id":"https://openalex.org/I71052956","display_name":"University of Reading","ror":"https://ror.org/05v62cm79","country_code":"GB","type":"education","lineage":["https://openalex.org/I71052956"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Paula Cardellino","raw_affiliation_strings":["School of Construction Management and Engineering, The University of Reading, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Construction Management and Engineering, The University of Reading, UK","institution_ids":["https://openalex.org/I71052956"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5111519739","display_name":"Edward F. Finch","orcid":"https://orcid.org/0009-0002-4734-3708","observed_orcids":["https://orcid.org/0009-0002-4734-3708"]},"institutions":[{"id":"https://openalex.org/I32062511","display_name":"Heriot-Watt University","ror":"https://ror.org/04mghma93","country_code":"GB","type":"education","lineage":["https://openalex.org/I32062511"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Edward Finch","raw_affiliation_strings":["School of the Built Environment, Heriot Watt University, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of the Built Environment, Heriot Watt University, UK","institution_ids":["https://openalex.org/I32062511"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":61.9306,"has_fulltext":false,"cited_by_count":77,"citation_normalized_percentile":{"value":0.99656003,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":99},"biblio":{"volume":"4","issue":"3","first_page":"150","last_page":"166"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12256","display_name":"Facilities and Workplace Management","score":0.5346999764442444,"subfield":{"id":"https://openalex.org/subfields/2216","display_name":"Architecture"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12256","display_name":"Facilities and Workplace Management","score":0.5346999764442444,"subfield":{"id":"https://openalex.org/subfields/2216","display_name":"Architecture"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.459199994802475,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13151","display_name":"Business Strategies and Innovation","score":0.000699999975040555,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-innovation","display_name":"service innovation","score":0.9480000138282776},{"id":"https://openalex.org/keywords/facility-management","display_name":"facility management","score":0.9670000076293945},{"id":"https://openalex.org/keywords/product-innovation","display_name":"product innovation","score":0.7429999709129333},{"id":"https://openalex.org/keywords/innovation-adoption","display_name":"innovation adoption","score":0.6050000190734863},{"id":"https://openalex.org/keywords/innovation-implementation","display_name":"innovation implementation","score":0.4959999918937683},{"id":"https://openalex.org/keywords/risk-aversion","display_name":"risk aversion","score":0.6909999847412109},{"id":"https://openalex.org/keywords/bottom-up-innovation","display_name":"bottom-up innovation","score":0.6129999756813049}],"concepts":[{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.6489655375480652},{"id":"https://openalex.org/C186037533","wikidata":"https://www.wikidata.org/wiki/Q794803","display_name":"Innovation management","level":2,"score":0.5535781383514404},{"id":"https://openalex.org/C116834253","wikidata":"https://www.wikidata.org/wiki/Q2039217","display_name":"Identification (biology)","level":2,"score":0.5281484127044678},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5193718075752258},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.5170338749885559},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5074977278709412},{"id":"https://openalex.org/C75434695","wikidata":"https://www.wikidata.org/wiki/Q7247768","display_name":"Product innovation","level":2,"score":0.4857623875141144},{"id":"https://openalex.org/C3307092","wikidata":"https://www.wikidata.org/wiki/Q6532095","display_name":"Service innovation","level":3,"score":0.48184096813201904},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.45962703227996826},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.43391168117523193},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3868412673473358},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3466581702232361},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.18876561522483826},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C59822182","wikidata":"https://www.wikidata.org/wiki/Q441","display_name":"Botany","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1108/14725960610673742","doi":"https://doi.org/10.1108/14725960610673742","is_oa":false,"landing_page_url":"https://doi.org/10.1108/14725960610673742","pdf_url":null,"source":{"id":"https://openalex.org/S28752750","display_name":"Journal of Facilities Management","issn_l":"1472-5967","issn":["1472-5967","1741-0983"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","anvur-scientific","cwts-core","jufo-1","norway-1","poland-70","russia-white-list-2"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Facilities Management","raw_type":"journal-article"},{"id":"pmh:oai:centaur.reading.ac.uk:11821","doi":null,"is_oa":false,"landing_page_url":"https://centaur.reading.ac.uk/11821/","pdf_url":null,"source":{"id":"https://openalex.org/S4306402273","display_name":"CentAUR (University of Reading)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I71052956","host_organization_name":"University of Reading","host_organization_lineage":["https://openalex.org/I71052956"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":null,"raw_type":"Article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9","score":0.8970999717712402}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":27,"referenced_works":["https://openalex.org/W104852756","https://openalex.org/W1491554624","https://openalex.org/W1535129021","https://openalex.org/W1598260833","https://openalex.org/W1604915666","https://openalex.org/W1915384043","https://openalex.org/W1964875139","https://openalex.org/W1968438383","https://openalex.org/W1982367576","https://openalex.org/W1985456103","https://openalex.org/W1990513740","https://openalex.org/W2004745106","https://openalex.org/W2004895456","https://openalex.org/W2010983744","https://openalex.org/W2015938302","https://openalex.org/W2027262949","https://openalex.org/W2049349362","https://openalex.org/W2053018269","https://openalex.org/W2059095876","https://openalex.org/W2062786121","https://openalex.org/W2067418660","https://openalex.org/W2069744033","https://openalex.org/W2077109463","https://openalex.org/W2081692440","https://openalex.org/W2113490860","https://openalex.org/W2154367055","https://openalex.org/W4235903336"],"related_works":["https://openalex.org/W2001008788","https://openalex.org/W2059896283","https://openalex.org/W2902680971","https://openalex.org/W2069273966","https://openalex.org/W2952646330","https://openalex.org/W2951317191","https://openalex.org/W2029965885","https://openalex.org/W3122766365","https://openalex.org/W2809600092","https://openalex.org/W2223158120"],"abstract_inverted_index":{"Purpose":[0],"This":[1,150,204,219,234,289,316],"paper":[2,60,235,290],"seeks":[3],"to":[4,86,144,146,154,160,188,208,258,267,282,300,314,322],"examine":[5],"the":[6,12,59,77,90,99,113,118,129,135,140,155,167,189,193,201,224,268,285,295,301],"nature":[7],"of":[8,38,69,76,94,98,120,139,157,169,184,195,226,270,297,303],"\u201cservice":[9,22,298],"innovation\u201d":[10,23,245,299],"in":[11,41,58,112],"facilities":[13],"management":[14],"(FM)":[15],"context.":[16,191],"It":[17,305],"reviews":[18],"recent":[19],"thinking":[20,293],"on":[21,294],"as":[24,310],"distinct":[25],"from":[26,80],"\u201cproduct":[27],"innovation\u201d.":[28],"Applying":[29],"these":[30],"contemporary":[31],"perspectives":[32],"it":[33],"describes":[34],"UK":[35,114,190],"case":[36],"studies":[37],"11":[39,62],"innovations":[40,50,64,78,130,141,165,178,185,196,273],"different":[42,63],"FM":[43,115,249],"organisations.":[44],"These":[45],"include":[46],"both":[47],"in\u2010house":[48],"client\u2010based":[49,254],"and":[51,72,96,244,308,325],"third\u2010party":[52],"innovations.":[53,74,101,231,328],"Design/methodology/approach":[54],"The":[55,103,182,272],"study":[56],"described":[57],"encompasses":[61],"that":[65,83,106,173,237,264],"constitute":[66],"a":[67,124,240,279,311],"mix":[68],"process,":[70],"product":[71],"practice":[73],"All":[75],"stem":[79],"UK\u2010based":[81],"organisations":[82,159,321],"were":[84,131,275],"subject":[85,296],"in\u2010depth":[87],"interviews":[88],"regarding":[89],"identification,":[91],"screening,":[92],"commitment":[93,281],"resources":[95],"implementation":[97],"selected":[100],"Findings":[102],"research":[104,307],"suggested":[105],"service":[107,320,327],"innovation":[108,121],"is":[109,239,261,265],"highly":[110],"active":[111],"sector.":[116],"However,":[117],"process":[119,206],"rarely":[122],"followed":[123],"common":[125],"formalized":[126],"path.":[127],"Generally,":[128],"one\u2010shot":[132],"commitments":[133],"at":[134,223,284],"early":[136,286],"stage.":[137,149,287],"None":[138],"studied":[142,274],"failed":[143],"proceed":[145,283],"full":[147],"adoption":[148],"was":[151,186,197],"either":[152],"due":[153],"reluctance":[156],"participating":[158],"volunteer":[161],"\u201ctested":[162],"but":[163],"unsuccessful\u201d":[164],"or":[166,255],"absence":[168],"any":[170],"trial":[171],"methods":[172],"might":[174],"have":[175,221],"exposed":[176],"an":[177,262],"shortcomings.":[179],"Research":[180],"limitations/implications":[181],"selection":[183,205],"restricted":[187],"Moreover,":[192],"choice":[194],"partly":[198],"determined":[199],"by":[200],"innovating":[202],"organisation.":[203],"appeared":[207],"emphasise":[209],"\u201cone\u2010shot\u201d":[210],"high":[211],"profile":[212],"technological":[213],"innovations,":[214],"typically":[215],"associated":[216],"with":[217,278],"software.":[218],"may":[220],"been":[222],"expense":[225],"less":[227],"resource":[228],"intensive,":[229],"bottom\u2010up":[230],"Practical":[232],"implications":[233],"suggests":[236],"there":[238],"role":[241],"for":[242],"\u201cresearch":[243],"teams":[246],"within":[247],"larger":[248],"organisations,":[250],"whether":[251],"they":[252],"are":[253],"third\u2010party.":[256],"Central":[257],"this":[259],"philosophy":[260],"approach":[263,317],"open":[266],"possibility":[269],"failure.":[271],"risk":[276],"averse":[277],"firm":[280],"Originality/value":[288],"introduces":[291],"new":[292],"context":[302],"FM.":[304],"presents":[306],"development":[309],"planned":[312],"solution":[313],"innovation.":[315],"will":[318],"enable":[319],"fully":[323],"test":[324],"exploit":[326]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":7},{"year":2022,"cited_by_count":5},{"year":2020,"cited_by_count":4},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":5},{"year":2016,"cited_by_count":3},{"year":2015,"cited_by_count":11},{"year":2014,"cited_by_count":5},{"year":2013,"cited_by_count":6},{"year":2012,"cited_by_count":7}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2016-06-24T00:00:00"}