{"id":"https://openalex.org/W1997267380","doi":"https://doi.org/10.1177/109861101129197941","title":"Police Performance: A Model for Assessing Citizens' Satisfaction and the Importance of Police Attributes","display_name":"Police Performance: A Model for Assessing Citizens' Satisfaction and the Importance of Police Attributes","publication_year":2001,"publication_date":"2001-12-01","ids":{"openalex":"https://openalex.org/W1997267380","doi":"https://doi.org/10.1177/109861101129197941","mag":"1997267380"},"language":"en","primary_location":{"id":"doi:10.1177/109861101129197941","doi":"https://doi.org/10.1177/109861101129197941","is_oa":false,"landing_page_url":"https://doi.org/10.1177/109861101129197941","pdf_url":null,"source":{"id":"https://openalex.org/S167107504","display_name":"Police Quarterly","issn_l":"1098-6111","issn":["1098-6111","1552-745X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","jufo-1","norway-2","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Police Quarterly","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5076005267","display_name":"Sutham Cheurprakobkit","orcid":"https://orcid.org/0000-0001-7210-0914","observed_orcids":["https://orcid.org/0000-0001-7210-0914"]},"institutions":[{"id":"https://openalex.org/I172980758","display_name":"Kennesaw State University","ror":"https://ror.org/00jeqjx33","country_code":"US","type":"education","lineage":["https://openalex.org/I172980758"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Sutham Cheurprakobkit","raw_affiliation_strings":["Kennesaw State University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Kennesaw State University","institution_ids":["https://openalex.org/I172980758"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5054464749","display_name":"Robert A. Bartsch","orcid":"https://orcid.org/0000-0001-8055-1512","observed_orcids":["https://orcid.org/0000-0001-8055-1512"]},"institutions":[{"id":"https://openalex.org/I114580094","display_name":"The University of Texas of the Permian Basin","ror":"https://ror.org/051smbs96","country_code":"US","type":"education","lineage":["https://openalex.org/I114580094"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Robert A. Bartsch","raw_affiliation_strings":["University of Texas of the Permian Basin"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Texas of the Permian Basin","institution_ids":["https://openalex.org/I114580094"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":{"value":3650,"currency":"USD","value_usd":3650},"apc_paid":null,"fwci":3.9323,"has_fulltext":false,"cited_by_count":55,"citation_normalized_percentile":{"value":0.95031716,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":"4","issue":"4","first_page":"449","last_page":"468"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11076","display_name":"Policing Practices and Perceptions","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11076","display_name":"Policing Practices and Perceptions","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10213","display_name":"Public Policy and Administration Research","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/3321","display_name":"Public Administration"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/police-performance","display_name":"police performance","score":0.875},{"id":"https://openalex.org/keywords/citizen-satisfaction","display_name":"citizen satisfaction","score":0.8859999775886536},{"id":"https://openalex.org/keywords/professional-behavior","display_name":"professional conduct","score":0.8199999928474426},{"id":"https://openalex.org/keywords/crime-control","display_name":"crime control","score":0.781000018119812},{"id":"https://openalex.org/keywords/crime-prevention","display_name":"crime prevention","score":0.9829999804496765},{"id":"https://openalex.org/keywords/police-performance-evaluation","display_name":"police performance evaluation","score":0.36500000953674316},{"id":"https://openalex.org/keywords/midland-texas","display_name":"Midland, Texas","score":0.7059999704360962},{"id":"https://openalex.org/keywords/odessa-texas","display_name":"Odessa, Texas","score":1.0}],"concepts":[{"id":"https://openalex.org/C2781265381","wikidata":"https://www.wikidata.org/wiki/Q5710255","display_name":"Helpfulness","level":2,"score":0.857276201248169},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.6081850528717041},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5447309017181396},{"id":"https://openalex.org/C2777293324","wikidata":"https://www.wikidata.org/wiki/Q337349","display_name":"Honesty","level":2,"score":0.526546061038971},{"id":"https://openalex.org/C2775924081","wikidata":"https://www.wikidata.org/wiki/Q55608371","display_name":"Control (management)","level":2,"score":0.4841952621936798},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.42788854241371155},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.41893601417541504},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.3506634831428528},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.14684957265853882},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.13461771607398987},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.0797836184501648},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1177/109861101129197941","doi":"https://doi.org/10.1177/109861101129197941","is_oa":false,"landing_page_url":"https://doi.org/10.1177/109861101129197941","pdf_url":null,"source":{"id":"https://openalex.org/S167107504","display_name":"Police Quarterly","issn_l":"1098-6111","issn":["1098-6111","1552-745X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","jufo-1","norway-2","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Police Quarterly","raw_type":"journal-article"},{"id":"pmh:oai:digitalcommons.kennesaw.edu:facpubs-1397","doi":null,"is_oa":false,"landing_page_url":"https://digitalcommons.kennesaw.edu/facpubs/397","pdf_url":null,"source":{"id":"https://openalex.org/S4377196456","display_name":"DigitalCommons - Kennesaw State University (Kennesaw State University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I172980758","host_organization_name":"Kennesaw State University","host_organization_lineage":["https://openalex.org/I172980758"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Faculty Articles","raw_type":"text"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.666700005531311,"id":"https://metadata.un.org/sdg/16","display_name":"Peace, justice, and strong institutions"}],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":30,"referenced_works":["https://openalex.org/W78123296","https://openalex.org/W216735239","https://openalex.org/W1541992881","https://openalex.org/W1978680907","https://openalex.org/W1987722051","https://openalex.org/W1987746155","https://openalex.org/W2006130338","https://openalex.org/W2013709709","https://openalex.org/W2018872114","https://openalex.org/W2023102659","https://openalex.org/W2023436132","https://openalex.org/W2028809046","https://openalex.org/W2032234579","https://openalex.org/W2042174951","https://openalex.org/W2053284627","https://openalex.org/W2053515586","https://openalex.org/W2053893144","https://openalex.org/W2079504183","https://openalex.org/W2087554653","https://openalex.org/W2092938494","https://openalex.org/W2129747126","https://openalex.org/W2132093163","https://openalex.org/W2165987071","https://openalex.org/W2287365398","https://openalex.org/W2317743668","https://openalex.org/W2328049606","https://openalex.org/W2334326770","https://openalex.org/W4245273486","https://openalex.org/W4300862562","https://openalex.org/W4383956307"],"related_works":["https://openalex.org/W2097368203","https://openalex.org/W7066446064","https://openalex.org/W3122111518","https://openalex.org/W1481935421","https://openalex.org/W1920437858","https://openalex.org/W2215947801","https://openalex.org/W1603071913","https://openalex.org/W6990791144","https://openalex.org/W2288071136","https://openalex.org/W2053515586"],"abstract_inverted_index":{"This":[0],"study":[1],"examined":[2],"the":[3,21,29,40,46,53,76,89,118,125,129,133,136,140,144],"attitudes":[4],"of":[5,8,23,42,63,94],"581":[6],"residents":[7],"Midland":[9],"and":[10,20,65,71,86,88,103],"Odessa,":[11],"Texas":[12],"regarding":[13],"their":[14],"satisfaction":[15,70,114],"with":[16,34],"14":[17],"police":[18,35,95],"attributes":[19,43],"importance":[22,41,72],"these":[24],"attributes.":[25],"Descriptive":[26],"findings":[27,134],"showed":[28,135],"citizens":[30],"are":[31],"generally":[32],"satisfied":[33],"performance":[36],"but":[37,122],"still":[38],"rated":[39],"higher":[44,69],"than":[45],"satisfaction.":[47],"The":[48,108],"satisfaction-importance":[49],"graph":[50],"revealed":[51],"that":[52,138],"professional":[54,59],"conduct":[55],"factor":[56,78,92,110,121],"(professional":[57],"knowledge,":[58],"conduct,":[60],"honesty,":[61],"quality":[62],"service,":[64],"fairness)":[66],"received":[67,111],"relatively":[68,112],"scores":[73,115],"compared":[74],"to":[75,100,105,146],"friendliness":[77,109],"(friendliness,":[79],"putting":[80],"one":[81],"at":[82],"ease,":[83],"concern,":[84],"politeness,":[85],"helpfulness)":[87],"crime":[90,119],"control/prevention":[91,120],"(level":[93],"protection,":[96],"investigative":[97],"skill,":[98],"ability":[99,104,145],"fight":[101],"crime,":[102],"prevent":[106,147],"crime).":[107],"moderate":[113],"as":[116],"did":[117],"was":[123],"considered":[124],"least":[126],"important":[127],"among":[128],"three":[130],"factors.":[131],"Finally,":[132],"attribute":[137],"needs":[139],"most":[141],"improvement":[142],"is":[143],"crime.":[148]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":3},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":3},{"year":2017,"cited_by_count":3},{"year":2016,"cited_by_count":3},{"year":2015,"cited_by_count":5},{"year":2014,"cited_by_count":2},{"year":2013,"cited_by_count":2},{"year":2012,"cited_by_count":1}],"updated_date":"2026-10-30T12:39:25.321706","created_date":"2016-06-24T00:00:00"}