{"id":"https://openalex.org/W1997001913","doi":"https://doi.org/10.1111/j.1365-2354.1996.tb00204.x","title":"The experience and impact of contacting a cancer information service","display_name":"The experience and impact of contacting a cancer information service","publication_year":1996,"publication_date":"1996-03-01","ids":{"openalex":"https://openalex.org/W1997001913","doi":"https://doi.org/10.1111/j.1365-2354.1996.tb00204.x","mag":"1997001913","pmid":"https://pubmed.ncbi.nlm.nih.gov/8715469"},"language":"en","primary_location":{"id":"doi:10.1111/j.1365-2354.1996.tb00204.x","doi":"https://doi.org/10.1111/j.1365-2354.1996.tb00204.x","is_oa":false,"landing_page_url":"https://doi.org/10.1111/j.1365-2354.1996.tb00204.x","pdf_url":null,"source":{"id":"https://openalex.org/S142055198","display_name":"European Journal of Cancer Care","issn_l":"0961-5423","issn":["0961-5423","1365-2354"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core","dongbi-b","doyens","jufo-1","ki-jl-1","norway-1","poland-70","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310320595","host_organization_name":"Wiley","host_organization_lineage":["https://openalex.org/P4310320595"],"host_organization_lineage_names":["Wiley"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"European Journal of Cancer Care","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref","pubmed"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5066731258","display_name":"Marie Venn","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"M. J. VENN","raw_affiliation_strings":["British Association of Cancer United Patients (BACUP), 3 Bath Place, Rivington Street, London EC2A 3JR, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"British Association of Cancer United Patients (BACUP), 3 Bath Place, Rivington Street, London EC2A 3JR, UK","institution_ids":[]}]},{"author_position":"middle","author":{"id":null,"display_name":"E. DARLING","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"E. DARLING","raw_affiliation_strings":["British Association of Cancer United Patients (BACUP), 3 Bath Place, Rivington Street, London EC2A 3JR, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"British Association of Cancer United Patients (BACUP), 3 Bath Place, Rivington Street, London EC2A 3JR, UK","institution_ids":[]}]},{"author_position":"middle","author":{"id":null,"display_name":"C. DICKENS","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"C. DICKENS","raw_affiliation_strings":["British Association of Cancer United Patients (BACUP), 3 Bath Place, Rivington Street, London EC2A 3JR, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"British Association of Cancer United Patients (BACUP), 3 Bath Place, Rivington Street, London EC2A 3JR, UK","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5103439714","display_name":"Maurice L. Slevin","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"M. L. SLEVIN","raw_affiliation_strings":["British Association of Cancer United Patients (BACUP), 3 Bath Place, Rivington Street, London EC2A 3JR, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"British Association of Cancer United Patients (BACUP), 3 Bath Place, Rivington Street, London EC2A 3JR, UK","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5008365856","display_name":"Lyn Quine","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I20581793","display_name":"University of Kent","ror":"https://ror.org/00xkeyj56","country_code":"GB","type":"education","lineage":["https://openalex.org/I20581793"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"L. QUINE","raw_affiliation_strings":["Centre for Research in Health Behaviour, Department of Psychology, University of Kent at Canterbury, Canterbury CT2 7LZ, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Centre for Research in Health Behaviour, Department of Psychology, University of Kent at Canterbury, Canterbury CT2 7LZ, UK","institution_ids":["https://openalex.org/I20581793"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5113463536","display_name":"Deborah Rutter","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"D. R. RUTTER","raw_affiliation_strings":["British Association of Cancer United Patients (BACUP), 3 Bath Place, Rivington Street, London EC2A 3JR, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"British Association of Cancer United Patients (BACUP), 3 Bath Place, Rivington Street, London EC2A 3JR, UK","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":{"value":2490,"currency":"USD","value_usd":2490},"apc_paid":null,"fwci":9.2545,"has_fulltext":false,"cited_by_count":37,"citation_normalized_percentile":{"value":0.97964377,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":96},"biblio":{"volume":"5","issue":"1","first_page":"38","last_page":"42"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10737","display_name":"Health Literacy and Information Accessibility","score":0.4675000011920929,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T10737","display_name":"Health Literacy and Information Accessibility","score":0.4675000011920929,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T10827","display_name":"Patient-Provider Communication in Healthcare","score":0.4584999978542328,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T10178","display_name":"Cancer survivorship and care","score":0.042399998754262924,"subfield":{"id":"https://openalex.org/subfields/2730","display_name":"Oncology"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/cancer-information-service","display_name":"cancer information services","score":0.9869999885559082},{"id":"https://openalex.org/keywords/telephone-helpline","display_name":"telephone helpline","score":0.7360000014305115},{"id":"https://openalex.org/keywords/nursing-communication-skills","display_name":"nursing communication skills","score":0.781000018119812},{"id":"https://openalex.org/keywords/patient-satisfaction","display_name":"patient satisfaction","score":0.7480000257492065},{"id":"https://openalex.org/keywords/patient-information-needs","display_name":"patient information needs","score":0.6330000162124634},{"id":"https://openalex.org/keywords/cancer-support","display_name":"cancer support","score":0.38100001215934753}],"concepts":[{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.8269098997116089},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5712418556213379},{"id":"https://openalex.org/C512399662","wikidata":"https://www.wikidata.org/wiki/Q3505712","display_name":"Family medicine","level":1,"score":0.5363055467605591},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.5081758499145508},{"id":"https://openalex.org/C159110408","wikidata":"https://www.wikidata.org/wiki/Q121176","display_name":"Nursing","level":1,"score":0.48036989569664},{"id":"https://openalex.org/C2775944032","wikidata":"https://www.wikidata.org/wiki/Q22907659","display_name":"Patient satisfaction","level":2,"score":0.44408631324768066},{"id":"https://openalex.org/C3018916638","wikidata":"https://www.wikidata.org/wiki/Q752118","display_name":"Emotional support","level":3,"score":0.42371881008148193},{"id":"https://openalex.org/C2778087770","wikidata":"https://www.wikidata.org/wiki/Q2297111","display_name":"Social support","level":2,"score":0.1685594916343689},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.1641910970211029},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.13947445154190063},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C136264566","wikidata":"https://www.wikidata.org/wiki/Q159810","display_name":"Economy","level":1,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0}],"mesh":[{"descriptor_ui":"D000328","descriptor_name":"Adult","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D003142","descriptor_name":"Communication","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D005260","descriptor_name":"Female","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D006801","descriptor_name":"Humans","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D007255","descriptor_name":"Information Services","qualifier_ui":"Q000592","qualifier_name":"standards","is_major_topic":true},{"descriptor_ui":"D008297","descriptor_name":"Male","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D008875","descriptor_name":"Middle Aged","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D009369","descriptor_name":"Neoplasms","qualifier_ui":"Q000523","qualifier_name":"psychology","is_major_topic":true},{"descriptor_ui":"D009723","descriptor_name":"Nurse-Patient Relations","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D011795","descriptor_name":"Surveys and Questionnaires","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D017060","descriptor_name":"Patient Satisfaction","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true}],"locations_count":2,"locations":[{"id":"doi:10.1111/j.1365-2354.1996.tb00204.x","doi":"https://doi.org/10.1111/j.1365-2354.1996.tb00204.x","is_oa":false,"landing_page_url":"https://doi.org/10.1111/j.1365-2354.1996.tb00204.x","pdf_url":null,"source":{"id":"https://openalex.org/S142055198","display_name":"European Journal of Cancer Care","issn_l":"0961-5423","issn":["0961-5423","1365-2354"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core","dongbi-b","doyens","jufo-1","ki-jl-1","norway-1","poland-70","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310320595","host_organization_name":"Wiley","host_organization_lineage":["https://openalex.org/P4310320595"],"host_organization_lineage_names":["Wiley"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"European Journal of Cancer Care","raw_type":"journal-article"},{"id":"pmid:8715469","doi":null,"is_oa":false,"landing_page_url":"https://pubmed.ncbi.nlm.nih.gov/8715469","pdf_url":null,"source":{"id":"https://openalex.org/S4306525036","display_name":"PubMed","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"European journal of cancer care","raw_type":"Journal Article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Good health and well-being","id":"https://metadata.un.org/sdg/3","score":0.9476000070571899}],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":6,"referenced_works":["https://openalex.org/W1767093935","https://openalex.org/W1966034439","https://openalex.org/W2071114328","https://openalex.org/W2937256434","https://openalex.org/W2957349382","https://openalex.org/W4229693348"],"related_works":["https://openalex.org/W1966034439","https://openalex.org/W2336963105","https://openalex.org/W2042897739","https://openalex.org/W2070826554","https://openalex.org/W1990832896","https://openalex.org/W1640070819","https://openalex.org/W243917015","https://openalex.org/W2003397273","https://openalex.org/W2097413108","https://openalex.org/W2043081044"],"abstract_inverted_index":{"Our":[0],"objective":[1],"was":[2,79,132,169,185],"to":[3,23,43,65,71,81,237,255],"review":[4],"the":[5,25,59,68,83,87,94,98,102,109,120,125,136,150,165,201,257],"quality":[6,172],"of":[7,18,36,86,93,101,117,140,173,220],"service":[8,60],"delivered":[9],"by":[10,171,187,242],"a":[11,34,39,44,153],"national":[12],"cancer":[13,251],"information":[14,88,121,174,209,226,252],"service--the":[15],"British":[16],"Association":[17],"Cancer":[19],"United":[20],"Patients":[21],"(BACUP)--and":[22],"consider":[24],"implications":[26],"for":[27,175,181,191,196,207,227,231,250],"future":[28],"policy":[29],"and":[30,54,104,124,130,144,159,177,193,212,222,229],"practice.":[31],"We":[32,198],"used":[33],"sample":[35,49],"callers":[37,118],"over":[38,115],"10-day":[40],"period,":[41],"responding":[42],"structured":[45],"postal":[46],"questionnaire.":[47],"The":[48,77,111,218,247],"included":[50],"patients,":[51],"relatives,":[52],"friends,":[53],"general":[55],"public":[56],"who":[57],"called":[58],"with":[61,108,164],"any":[62],"concern":[63],"relating":[64],"cancer.":[66],"Of":[67],"406":[69],"invited":[70],"take":[72],"part,":[73],"282":[74],"responded":[75],"(69%).":[76],"questionnaire":[78],"designed":[80],"evaluate":[82],"callers'":[84],"perceptions":[85,92],"they":[89,122,161],"received,":[90],"their":[91,105],"nurse's":[95,126,178,188],"communication":[96,127,179,189],"skills,":[97],"emotional":[99,155],"impact":[100,156,168],"call,":[103],"overall":[106,183],"satisfaction":[107,184],"service.":[110,166],"results":[112],"indicate":[113],"that":[114,149,160,200],"90%":[116],"evaluated":[119],"received":[123],"skills":[128,180,190],"positively,":[129],"there":[131],"no":[133],"difference":[134],"between":[135],"two":[137],"major":[138],"groups":[139,147],"callers,":[141],"i.e.":[142],"patients":[143,176,192,221,228],"relatives/friends.":[145,197],"Both":[146],"reported":[148],"call":[151],"had":[152],"positive":[154],"on":[157,244],"them":[158],"were":[162],"satisfied":[163],"Emotional":[167],"predicted":[170,186],"friends/relatives;":[182],"both":[194],"measures":[195],"conclude":[199],"telephone":[202],"is":[203,214,254],"an":[204],"effective":[205],"medium":[206],"conveying":[208],"about":[210],"cancer,":[211],"BACUP":[213],"meeting":[215],"its":[216],"needs.":[217],"needs":[219],"relatives/friends":[223],"are":[224],"different--principally":[225],"support":[230],"relatives/friends--and":[232],"it":[233],"may":[234],"be":[235],"possible":[236],"improve":[238],"training":[239],"still":[240],"further":[241],"focusing":[243],"those":[245],"differences.":[246],"main":[248],"challenge":[249],"services":[253],"meet":[256],"ever-increasing":[258],"demand.":[259]},"counts_by_year":[{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":2},{"year":2016,"cited_by_count":2},{"year":2015,"cited_by_count":1},{"year":2014,"cited_by_count":1},{"year":2013,"cited_by_count":1},{"year":2012,"cited_by_count":1}],"updated_date":"2026-10-31T12:09:11.096373","created_date":"2016-06-24T00:00:00"}
