{"id":"https://openalex.org/W1995506536","doi":"https://doi.org/10.1108/eum0000000005829","title":"Slings and arrows of rudeness: incivility in the workplace","display_name":"Slings and arrows of rudeness: incivility in the workplace","publication_year":2001,"publication_date":"2001-10-01","ids":{"openalex":"https://openalex.org/W1995506536","doi":"https://doi.org/10.1108/eum0000000005829","mag":"1995506536"},"language":"en","primary_location":{"id":"doi:10.1108/eum0000000005829","doi":"https://doi.org/10.1108/eum0000000005829","is_oa":false,"landing_page_url":"https://doi.org/10.1108/eum0000000005829","pdf_url":null,"source":{"id":"https://openalex.org/S204305389","display_name":"Journal of Management Development","issn_l":"0262-1711","issn":["0262-1711","1758-7492"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","anvur-scientific","cwts-core","fnege-4","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Management Development","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5040516962","display_name":"Pamela R. Johnson","orcid":"https://orcid.org/0000-0002-1603-2600","observed_orcids":["https://orcid.org/0000-0002-1603-2600"]},"institutions":[{"id":"https://openalex.org/I36053171","display_name":"California State University, Chico","ror":"https://ror.org/027bzz146","country_code":"US","type":"education","lineage":["https://openalex.org/I36053171"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Pamela R. Johnson","raw_affiliation_strings":["California State University, Chico, California, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"California State University, Chico, California, USA","institution_ids":["https://openalex.org/I36053171"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5009371853","display_name":"Julie Indvik","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I36053171","display_name":"California State University, Chico","ror":"https://ror.org/027bzz146","country_code":"US","type":"education","lineage":["https://openalex.org/I36053171"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Julie Indvik","raw_affiliation_strings":["California State University, Chico, California, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"California State University, Chico, California, USA","institution_ids":["https://openalex.org/I36053171"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I36053171"],"apc_list":null,"apc_paid":null,"fwci":2.7444,"has_fulltext":false,"cited_by_count":127,"citation_normalized_percentile":{"value":0.92157897,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":96,"max":99},"biblio":{"volume":"20","issue":"8","first_page":"705","last_page":"714"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11647","display_name":"Workplace Violence and Bullying","score":1.0,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11647","display_name":"Workplace Violence and Bullying","score":1.0,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14309","display_name":"Employee Performance and Management","score":0.0,"subfield":{"id":"https://openalex.org/subfields/3307","display_name":"Human Factors and Ergonomics"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/workplace-incivility","display_name":"workplace incivility","score":0.9980000257492065},{"id":"https://openalex.org/keywords/incivility","display_name":"incivility","score":0.9570000171661377},{"id":"https://openalex.org/keywords/workplace-behaviour","display_name":"workplace behaviour","score":0.765999972820282},{"id":"https://openalex.org/keywords/employee-loyalty","display_name":"employee loyalty","score":0.7289999723434448},{"id":"https://openalex.org/keywords/employee-commitment","display_name":"employee commitment","score":0.8840000033378601},{"id":"https://openalex.org/keywords/productivity","display_name":"productivity","score":0.5299999713897705},{"id":"https://openalex.org/keywords/workplace-mistreatment","display_name":"workplace abuse","score":0.44600000977516174},{"id":"https://openalex.org/keywords/employer-interventions","display_name":"employer interventions","score":0.5860000252723694},{"id":"https://openalex.org/keywords/workplace-relationships","display_name":"workplace relationships","score":0.4259999990463257}],"concepts":[{"id":"https://openalex.org/C133987381","wikidata":"https://www.wikidata.org/wiki/Q3149921","display_name":"Incivility","level":2,"score":0.9833996891975403},{"id":"https://openalex.org/C2778976716","wikidata":"https://www.wikidata.org/wiki/Q3240539","display_name":"Harassment","level":2,"score":0.7490567564964294},{"id":"https://openalex.org/C62989814","wikidata":"https://www.wikidata.org/wiki/Q854648","display_name":"Gossip","level":2,"score":0.6935949325561523},{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.6380469799041748},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.517695426940918},{"id":"https://openalex.org/C204983608","wikidata":"https://www.wikidata.org/wiki/Q2111958","display_name":"Productivity","level":2,"score":0.48453134298324585},{"id":"https://openalex.org/C2778249305","wikidata":"https://www.wikidata.org/wiki/Q207469","display_name":"Mobbing","level":2,"score":0.45246151089668274},{"id":"https://openalex.org/C2779919105","wikidata":"https://www.wikidata.org/wiki/Q8035084","display_name":"Workplace violence","level":4,"score":0.4482550323009491},{"id":"https://openalex.org/C171773132","wikidata":"https://www.wikidata.org/wiki/Q2519156","display_name":"Alienation","level":2,"score":0.41162770986557007},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.38737231492996216},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.37728723883628845},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3582574725151062},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3537484109401703},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.21642041206359863},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.18534940481185913},{"id":"https://openalex.org/C166735990","wikidata":"https://www.wikidata.org/wiki/Q1750812","display_name":"Human factors and ergonomics","level":3,"score":0.1646815538406372},{"id":"https://openalex.org/C3017944768","wikidata":"https://www.wikidata.org/wiki/Q1450463","display_name":"Poison control","level":2,"score":0.16148841381072998},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.11327964067459106},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.08879309892654419},{"id":"https://openalex.org/C139719470","wikidata":"https://www.wikidata.org/wiki/Q39680","display_name":"Macroeconomics","level":1,"score":0.0},{"id":"https://openalex.org/C99454951","wikidata":"https://www.wikidata.org/wiki/Q932068","display_name":"Environmental health","level":1,"score":0.0},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/eum0000000005829","doi":"https://doi.org/10.1108/eum0000000005829","is_oa":false,"landing_page_url":"https://doi.org/10.1108/eum0000000005829","pdf_url":null,"source":{"id":"https://openalex.org/S204305389","display_name":"Journal of Management Development","issn_l":"0262-1711","issn":["0262-1711","1758-7492"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","anvur-scientific","cwts-core","fnege-4","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Management Development","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/8","display_name":"Decent work and economic growth","score":0.833299994468689}],"sustainable_development_goals_aurora":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":1,"referenced_works":["https://openalex.org/W1595792336"],"related_works":["https://openalex.org/W2143900540","https://openalex.org/W87412432","https://openalex.org/W2108978710","https://openalex.org/W3157996242","https://openalex.org/W2134047423","https://openalex.org/W2795631082","https://openalex.org/W171400847","https://openalex.org/W4411851785","https://openalex.org/W4377942051","https://openalex.org/W2042734365"],"abstract_inverted_index":{"Obnoxious":[0],"behaviour":[1],"has":[2],"become":[3],"endemic":[4],"in":[5,19,128],"the":[6,10,46,50,78,129,131,136],"workplace.":[7],"Some":[8],"of":[9,49,52,73,83,115,126,133],"worst":[11],"offences":[12],"are:":[13],"not":[14,58,92],"turning":[15],"off":[16],"mobile":[17],"phones":[18],"meetings;":[20],"leaving":[21],"a":[22,93,98,112,117,124],"jammed":[23],"printer,":[24],"gossiping,":[25],"and":[26,81,87,108,140],"snapping":[27],"at":[28,45,123],"coworkers.":[29],"Yet,":[30],"it":[31,67],"is":[32,44,57,91],"this":[33,90],"small":[34],"stuff":[35],"that":[36,105],"relentlessly":[37],"grinds":[38],"down":[39],"collegial":[40],"working":[41],"relationships.":[42],"Incivility":[43],"low":[47],"end":[48],"continuum":[51],"workplace":[53,102],"abuse.":[54],"Workplace":[55],"incivility":[56,103,127],"violence":[59],"or":[60,62],"harassment":[61],"even":[63],"open":[64],"conflict,":[65],"although":[66],"can":[68,110,143],"build":[69],"up":[70],"to":[71,138,145],"any":[72],"those":[74],"things.":[75],"Links":[76],"between":[77],"work":[79],"environment":[80],"indicators":[82],"employee":[84],"loyalty,":[85],"commitment,":[86],"productivity":[88],"show":[89],"\u201cfluff\u201d":[94],"issue.":[95],"In":[96],"addition,":[97],"recent":[99],"study":[100],"on":[101],"reveals":[104],"rude":[106],"employees":[107],"managers":[109],"cost":[111],"company":[113],"millions":[114],"dollars":[116],"year.":[118],"This":[119],"paper":[120],"will":[121],"look":[122],"definition":[125],"workplace,":[130],"causes":[132],"poor":[134],"behaviour,":[135],"costs":[137],"organizations,":[139],"what":[141],"employers":[142],"do":[144],"help.":[146]},"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":7},{"year":2024,"cited_by_count":5},{"year":2023,"cited_by_count":5},{"year":2022,"cited_by_count":12},{"year":2021,"cited_by_count":11},{"year":2020,"cited_by_count":7},{"year":2019,"cited_by_count":11},{"year":2018,"cited_by_count":6},{"year":2017,"cited_by_count":3},{"year":2016,"cited_by_count":6},{"year":2015,"cited_by_count":3},{"year":2014,"cited_by_count":5},{"year":2013,"cited_by_count":5},{"year":2012,"cited_by_count":6}],"updated_date":"2026-10-30T12:39:25.321706","created_date":"2016-06-24T00:00:00"}
