{"id":"https://openalex.org/W1994196330","doi":"https://doi.org/10.1108/08876049610119794","title":"Competitive benchmarking of Korean luxury hotels using the analytic hierarchy process and competitive gap analysis","display_name":"Competitive benchmarking of Korean luxury hotels using the analytic hierarchy process and competitive gap analysis","publication_year":1996,"publication_date":"1996-06-01","ids":{"openalex":"https://openalex.org/W1994196330","doi":"https://doi.org/10.1108/08876049610119794","mag":"1994196330"},"language":"en","primary_location":{"id":"doi:10.1108/08876049610119794","doi":"https://doi.org/10.1108/08876049610119794","is_oa":false,"landing_page_url":"https://doi.org/10.1108/08876049610119794","pdf_url":null,"source":{"id":"https://openalex.org/S180851279","display_name":"Journal of Services Marketing","issn_l":"0887-6045","issn":["0887-6045","2054-1651"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-3","jufo-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Services Marketing","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5044032862","display_name":"Hokey Min","orcid":"https://orcid.org/0000-0002-1319-003X","observed_orcids":["https://orcid.org/0000-0002-1319-003X"]},"institutions":[{"id":"https://openalex.org/I28777354","display_name":"Sejong University","ror":"https://ror.org/00aft1q37","country_code":"KR","type":"education","lineage":["https://openalex.org/I28777354"]},{"id":"https://openalex.org/I82497590","display_name":"Auburn University","ror":"https://ror.org/02v80fc35","country_code":"US","type":"education","lineage":["https://openalex.org/I82497590"]}],"countries":["KR","US"],"is_corresponding":false,"raw_author_name":"Hokey Min","raw_affiliation_strings":["Associate Professor of Logistics and Operations Management, Department of Marketing and Transportation, Auburn University, Auburn, Alabama, USA","Postgraduate Student, Department of Hotel Management, Sejong University, Seoul, Korea"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Associate Professor of Logistics and Operations Management, Department of Marketing and Transportation, Auburn University, Auburn, Alabama, USA","institution_ids":["https://openalex.org/I82497590"]},{"raw_affiliation_string":"Postgraduate Student, Department of Hotel Management, Sejong University, Seoul, Korea","institution_ids":["https://openalex.org/I28777354"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5049575177","display_name":"Hyesung Min","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I28777354","display_name":"Sejong University","ror":"https://ror.org/00aft1q37","country_code":"KR","type":"education","lineage":["https://openalex.org/I28777354"]},{"id":"https://openalex.org/I82497590","display_name":"Auburn University","ror":"https://ror.org/02v80fc35","country_code":"US","type":"education","lineage":["https://openalex.org/I82497590"]}],"countries":["KR","US"],"is_corresponding":false,"raw_author_name":"Hyesung Min","raw_affiliation_strings":["Associate Professor of Logistics and Operations Management, Department of Marketing and Transportation, Auburn University, Auburn, Alabama, USA","Postgraduate Student, Department of Hotel Management, Sejong University, Seoul, Korea"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Associate Professor of Logistics and Operations Management, Department of Marketing and Transportation, Auburn University, Auburn, Alabama, USA","institution_ids":["https://openalex.org/I82497590"]},{"raw_affiliation_string":"Postgraduate Student, Department of Hotel Management, Sejong University, Seoul, Korea","institution_ids":["https://openalex.org/I28777354"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.6075,"has_fulltext":false,"cited_by_count":76,"citation_normalized_percentile":{"value":0.85448962,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":99},"biblio":{"volume":"10","issue":"3","first_page":"58","last_page":"72"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.7202000021934509,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.7202000021934509,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13137","display_name":"Strategic Planning and Analysis","score":0.10740000009536743,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12905","display_name":"Management Systems and Quality Improvement","score":0.04820000007748604,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/competitive-benchmarking","display_name":"competitive benchmarking","score":0.996999979019165},{"id":"https://openalex.org/keywords/luxury-hotels","display_name":"luxury hotels","score":0.9869999885559082},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.6460000276565552},{"id":"https://openalex.org/keywords/service-quality-standards","display_name":"service quality standards","score":0.8809999823570251},{"id":"https://openalex.org/keywords/analytic-hierarchy-process","display_name":"analytic hierarchy process","score":0.9190000295639038},{"id":"https://openalex.org/keywords/service-improvement-strategies","display_name":"service improvement strategies","score":0.8370000123977661},{"id":"https://openalex.org/keywords/hotel-industry","display_name":"hotel industry","score":0.6019999980926514}],"concepts":[{"id":"https://openalex.org/C86251818","wikidata":"https://www.wikidata.org/wiki/Q816754","display_name":"Benchmarking","level":2,"score":0.9170513153076172},{"id":"https://openalex.org/C58546491","wikidata":"https://www.wikidata.org/wiki/Q1150207","display_name":"Competitive advantage","level":2,"score":0.7434982657432556},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.6521573066711426},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6419185996055603},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6052017211914062},{"id":"https://openalex.org/C129361004","wikidata":"https://www.wikidata.org/wiki/Q2470236","display_name":"Profitability index","level":2,"score":0.5932965874671936},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5381864309310913},{"id":"https://openalex.org/C33756811","wikidata":"https://www.wikidata.org/wiki/Q7455756","display_name":"Service guarantee","level":5,"score":0.5381293296813965},{"id":"https://openalex.org/C87345402","wikidata":"https://www.wikidata.org/wiki/Q485202","display_name":"Analytic hierarchy process","level":2,"score":0.4678075313568115},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.4463488459587097},{"id":"https://openalex.org/C61063171","wikidata":"https://www.wikidata.org/wiki/Q532781","display_name":"Service design","level":4,"score":0.41996943950653076},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.24524247646331787},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.12275132536888123},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.09139981865882874},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/08876049610119794","doi":"https://doi.org/10.1108/08876049610119794","is_oa":false,"landing_page_url":"https://doi.org/10.1108/08876049610119794","pdf_url":null,"source":{"id":"https://openalex.org/S180851279","display_name":"Journal of Services Marketing","issn_l":"0887-6045","issn":["0887-6045","2054-1651"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-3","jufo-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Services Marketing","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":20,"referenced_works":["https://openalex.org/W143398262","https://openalex.org/W1524771255","https://openalex.org/W1525757005","https://openalex.org/W1592988098","https://openalex.org/W1605991455","https://openalex.org/W1689771227","https://openalex.org/W1977368430","https://openalex.org/W1980372582","https://openalex.org/W1989699674","https://openalex.org/W1990473129","https://openalex.org/W2011854045","https://openalex.org/W2017594757","https://openalex.org/W2036701015","https://openalex.org/W2070599855","https://openalex.org/W2083591603","https://openalex.org/W2150040599","https://openalex.org/W2168936936","https://openalex.org/W2462080889","https://openalex.org/W2478837940","https://openalex.org/W3035994932"],"related_works":["https://openalex.org/W2006659865","https://openalex.org/W2742564727","https://openalex.org/W2028512764","https://openalex.org/W4407111464","https://openalex.org/W6989519180","https://openalex.org/W2187983703","https://openalex.org/W2346019479","https://openalex.org/W2073549000","https://openalex.org/W4399196014","https://openalex.org/W2611975601"],"abstract_inverted_index":{"As":[0],"quality":[1,16,39],"and":[2,64,91],"profitability":[3],"have":[4,14],"become":[5],"inseparable":[6],"concepts,":[7],"a":[8,92],"growing":[9],"number":[10],"of":[11,43,47,60,86,118,126],"service":[12,25,38,56,62,67,101,106,113],"firms":[13],"considered":[15],"their":[17],"top":[18],"priority":[19],"in":[20,109],"maintaining":[21],"competitiveness.":[22],"Commitment":[23],"to":[24,52,76,103],"quality,":[26],"however,":[27],"is":[28,51],"nothing":[29],"more":[30],"than":[31],"lip":[32],"service,":[33],"unless":[34],"management":[35],"develops":[36],"reliable":[37],"standards.":[40],"Perhaps":[41],"one":[42],"the":[44,54,61,84,100,110,116,119,124],"best":[45],"ways":[46],"developing":[48],"such":[49],"standards":[50],"compare":[53],"firm\u2019s":[55],"performance":[57,68],"with":[58],"that":[59],"leader":[63],"reassess":[65],"its":[66],"continuously":[69],"through":[70],"competitive":[71,81,93,112],"benchmarking.":[72],"In":[73],"an":[74,87],"effort":[75],"establish":[77],"practical":[78],"guidelines":[79],"for":[80],"benchmarking,":[82],"proposes":[83],"use":[85],"analytic":[88],"hierarchy":[89],"process":[90],"gap":[94],"analysis.":[95],"These":[96],"methods":[97],"can":[98],"help":[99],"manager":[102],"formulate":[104],"viable":[105],"improvement":[107],"strategies":[108],"increasingly":[111],"industry.":[114],"Illustrates":[115],"usefulness":[117],"proposed":[120],"benchmarking":[121],"methodology":[122],"using":[123],"case":[125],"Korean":[127],"luxury":[128],"hotels.":[129]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2023,"cited_by_count":3},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":4},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":4},{"year":2016,"cited_by_count":4},{"year":2015,"cited_by_count":4},{"year":2014,"cited_by_count":4},{"year":2013,"cited_by_count":5},{"year":2012,"cited_by_count":7}],"updated_date":"2026-05-21T06:26:12.895304","created_date":"2016-06-24T00:00:00"}
