{"id":"https://openalex.org/W1993493069","doi":"https://doi.org/10.1080/1553118x.2013.765438","title":"Enabling, Advising, Supporting, Executing: A Theoretical Framework for Internal Communication Consulting Within Organizations","display_name":"Enabling, Advising, Supporting, Executing: A Theoretical Framework for Internal Communication Consulting Within Organizations","publication_year":2013,"publication_date":"2013-03-21","ids":{"openalex":"https://openalex.org/W1993493069","doi":"https://doi.org/10.1080/1553118x.2013.765438","mag":"1993493069"},"language":"en","primary_location":{"id":"doi:10.1080/1553118x.2013.765438","doi":"https://doi.org/10.1080/1553118x.2013.765438","is_oa":false,"landing_page_url":"https://doi.org/10.1080/1553118x.2013.765438","pdf_url":null,"source":{"id":"https://openalex.org/S136172864","display_name":"International Journal of Strategic Communication","issn_l":"1553-118X","issn":["1553-118X","1553-1198"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-scientific","cwts-core","jufo-1","norway-1","poland-40","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Strategic Communication","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"http://hdl.handle.net/11250/93974","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5068111934","display_name":"Ansgar Zerfa\u00df","orcid":"https://orcid.org/0000-0002-5539-4663","observed_orcids":["https://orcid.org/0000-0002-5539-4663"]},"institutions":[{"id":"https://openalex.org/I181046868","display_name":"BI Norwegian Business School","ror":"https://ror.org/03ez40v33","country_code":"NO","type":"education","lineage":["https://openalex.org/I181046868"]},{"id":"https://openalex.org/I926574661","display_name":"Leipzig University","ror":"https://ror.org/03s7gtk40","country_code":"DE","type":"education","lineage":["https://openalex.org/I926574661"]}],"countries":["DE","NO"],"is_corresponding":true,"raw_author_name":"Ansgar Zerfass","raw_affiliation_strings":["University of Leipzig, Leipzig, Germany, and BI Norwegian Business School, Oslo, Norway"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Leipzig, Leipzig, Germany, and BI Norwegian Business School, Oslo, Norway","institution_ids":["https://openalex.org/I181046868","https://openalex.org/I926574661"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5076740005","display_name":"Neele Franke","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Neele Franke","raw_affiliation_strings":["IBM Strategy & Transformation Management Consulting, Frankfurt, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"IBM Strategy & Transformation Management Consulting, Frankfurt, Germany","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5068111934"],"corresponding_institution_ids":["https://openalex.org/I181046868","https://openalex.org/I926574661"],"apc_list":null,"apc_paid":null,"fwci":19.6586,"has_fulltext":false,"cited_by_count":86,"citation_normalized_percentile":{"value":0.98852834,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":95,"max":99},"biblio":{"volume":"7","issue":"2","first_page":"118","last_page":"135"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13716","display_name":"Communication Studies and Media","score":0.5679000020027161,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T13716","display_name":"Communication Studies and Media","score":0.5679000020027161,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11121","display_name":"Public Relations and Crisis Communication","score":0.1859000027179718,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13149","display_name":"Organizational Change and Leadership","score":0.12600000202655792,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/communication-managers","display_name":"communication managers","score":0.8159999847412109},{"id":"https://openalex.org/keywords/communicative-organization","display_name":"communicative organization","score":0.7879999876022339},{"id":"https://openalex.org/keywords/communicative-competencies","display_name":"communicative competencies","score":0.9739999771118164},{"id":"https://openalex.org/keywords/organizational-communication","display_name":"organizational communication","score":0.6610000133514404},{"id":"https://openalex.org/keywords/theoretical-framework","display_name":"theoretical framework","score":0.7110000252723694}],"concepts":[{"id":"https://openalex.org/C2780451532","wikidata":"https://www.wikidata.org/wiki/Q759676","display_name":"Task (project management)","level":2,"score":0.668497622013092},{"id":"https://openalex.org/C14036430","wikidata":"https://www.wikidata.org/wiki/Q3736076","display_name":"Function (biology)","level":2,"score":0.6403701305389404},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5500215888023376},{"id":"https://openalex.org/C177264268","wikidata":"https://www.wikidata.org/wiki/Q1514741","display_name":"Set (abstract data type)","level":2,"score":0.5471729636192322},{"id":"https://openalex.org/C2778775528","wikidata":"https://www.wikidata.org/wiki/Q5135432","display_name":"Closing (real estate)","level":2,"score":0.5226868391036987},{"id":"https://openalex.org/C71156930","wikidata":"https://www.wikidata.org/wiki/Q792530","display_name":"Internal communications","level":2,"score":0.49780893325805664},{"id":"https://openalex.org/C116314809","wikidata":"https://www.wikidata.org/wiki/Q1937189","display_name":"Organizational communication","level":2,"score":0.4645763337612152},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.4486980140209198},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4141526520252228},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.3769061863422394},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.26037442684173584},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.13052552938461304},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.11389198899269104},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C78458016","wikidata":"https://www.wikidata.org/wiki/Q840400","display_name":"Evolutionary biology","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1080/1553118x.2013.765438","doi":"https://doi.org/10.1080/1553118x.2013.765438","is_oa":false,"landing_page_url":"https://doi.org/10.1080/1553118x.2013.765438","pdf_url":null,"source":{"id":"https://openalex.org/S136172864","display_name":"International Journal of Strategic Communication","issn_l":"1553-118X","issn":["1553-118X","1553-1198"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-scientific","cwts-core","jufo-1","norway-1","poland-40","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Strategic Communication","raw_type":"journal-article"},{"id":"pmh:oai:biopen.bi.no:11250/93974","doi":null,"is_oa":true,"landing_page_url":"http://hdl.handle.net/11250/93974","pdf_url":null,"source":{"id":"https://openalex.org/S7407064446","display_name":"NORA - Norwegian Open Research Archives","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"118-135","raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":{"id":"pmh:oai:biopen.bi.no:11250/93974","doi":null,"is_oa":true,"landing_page_url":"http://hdl.handle.net/11250/93974","pdf_url":null,"source":{"id":"https://openalex.org/S7407064446","display_name":"NORA - Norwegian Open Research Archives","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"118-135","raw_type":"info:eu-repo/semantics/article"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":42,"referenced_works":["https://openalex.org/W99721632","https://openalex.org/W325571859","https://openalex.org/W576463224","https://openalex.org/W603668711","https://openalex.org/W632488149","https://openalex.org/W646487186","https://openalex.org/W1501873504","https://openalex.org/W1515810707","https://openalex.org/W1745285764","https://openalex.org/W1773896170","https://openalex.org/W1866209101","https://openalex.org/W1875077946","https://openalex.org/W1961334913","https://openalex.org/W1996898723","https://openalex.org/W2001081001","https://openalex.org/W2006390841","https://openalex.org/W2023043056","https://openalex.org/W2042671257","https://openalex.org/W2043975788","https://openalex.org/W2046250125","https://openalex.org/W2048877287","https://openalex.org/W2059118356","https://openalex.org/W2064565071","https://openalex.org/W2086389170","https://openalex.org/W2134029733","https://openalex.org/W2243258234","https://openalex.org/W2247520072","https://openalex.org/W2266822117","https://openalex.org/W2315029654","https://openalex.org/W2325424908","https://openalex.org/W2486435029","https://openalex.org/W2489170760","https://openalex.org/W2492088100","https://openalex.org/W2496839775","https://openalex.org/W2496936707","https://openalex.org/W2771230552","https://openalex.org/W2777225937","https://openalex.org/W3194265448","https://openalex.org/W4234733488","https://openalex.org/W4240597658","https://openalex.org/W4248398409","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W874269350","https://openalex.org/W2971380942","https://openalex.org/W4412062013","https://openalex.org/W4225123011","https://openalex.org/W2731242927","https://openalex.org/W2967131525","https://openalex.org/W3005730417","https://openalex.org/W4404765732","https://openalex.org/W1704250933","https://openalex.org/W3036874742"],"abstract_inverted_index":{"This":[0,67,120],"article":[1,68,188],"analyzes":[2],"the":[3,9,44,52,86,89,97,100,165,182],"consulting":[4,24,60,90,159,168],"and":[5,15,55,136,170,196],"enabling":[6],"function":[7,91],"within":[8],"role":[10],"set":[11],"of":[12,29,41,46,57,88,99,167,184],"communication":[13,23,30,59,127,158,175],"managers":[14],"provides":[16],"an":[17,70],"initial":[18,71],"theoretical":[19],"framework":[20,155],"for":[21,126,156,193],"internal":[22,58,157],"in":[25,111],"organizations.":[26],"The":[27,187],"idea":[28],"professionals":[31],"as":[32,49,51,144,146],"consultants":[33],"has":[34,160],"already":[35],"been":[36,63,161,178],"introduced":[37],"by":[38,77,95,163,190],"a":[39,79,83,112,123,151,154],"number":[40],"researchers.":[42],"Nevertheless,":[43],"necessity":[45,87],"this":[47,75,107,185],"task":[48],"well":[50,145],"specific":[53],"dimensions":[54,166],"practices":[56],"have":[61,116,177],"not":[62],"elaborated":[64],"until":[65],"now.":[66],"takes":[69],"step":[72],"towards":[73],"closing":[74],"gap":[76],"developing":[78],"new":[80,124],"framework.":[81,186],"After":[82],"short":[84],"introduction,":[85],"will":[92],"be":[93,118],"emphasized":[94],"introducing":[96],"concept":[98],"communicative":[101,109],"organization.":[102],"In":[103],"order":[104],"to":[105,117,122,132,137,140,180],"fulfill":[106],"requirement,":[108],"competencies":[110],"much":[113],"broader":[114],"sense":[115],"developed.":[119],"leads":[121],"challenge":[125],"professionals:":[128],"they":[129],"are":[130],"asked":[131],"advise":[133],"organizational":[134],"members":[135],"enable":[138],"them":[139],"resolve":[141],"communication-related":[142],"issues":[143],"task-related":[147],"issues.":[148],"Based":[149],"on":[150],"research":[152],"review,":[153],"constructed":[162],"combining":[164],"forms":[169],"objectives.":[171],"Qualitative":[172],"interviews":[173],"with":[174],"executives":[176],"conducted":[179],"verify":[181],"plausibility":[183],"closes":[189],"outlining":[191],"implications":[192],"research,":[194],"education,":[195],"practice.":[197]},"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":4},{"year":2024,"cited_by_count":7},{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":10},{"year":2021,"cited_by_count":9},{"year":2020,"cited_by_count":7},{"year":2019,"cited_by_count":7},{"year":2018,"cited_by_count":11},{"year":2017,"cited_by_count":5},{"year":2016,"cited_by_count":6},{"year":2015,"cited_by_count":8},{"year":2014,"cited_by_count":6}],"updated_date":"2026-10-30T12:39:25.321706","created_date":"2016-06-24T00:00:00"}
