{"id":"https://openalex.org/W1990504181","doi":"https://doi.org/10.1016/j.jairtraman.2013.07.001","title":"Fitting facilities to self-service technology usage: Evidence from kiosks in Taiwan airport","display_name":"Fitting facilities to self-service technology usage: Evidence from kiosks in Taiwan airport","publication_year":2013,"publication_date":"2013-08-07","ids":{"openalex":"https://openalex.org/W1990504181","doi":"https://doi.org/10.1016/j.jairtraman.2013.07.001","mag":"1990504181"},"language":"en","primary_location":{"id":"doi:10.1016/j.jairtraman.2013.07.001","doi":"https://doi.org/10.1016/j.jairtraman.2013.07.001","is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.jairtraman.2013.07.001","pdf_url":null,"source":{"id":"https://openalex.org/S99242495","display_name":"Journal of Air Transport Management","issn_l":"0969-6997","issn":["0969-6997","1873-2089"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-class-a","anvur-scientific","cwts-core","dongbi-b","jufo-1","ki-jl-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Air Transport Management","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5015026861","display_name":"Edward C.S. Ku","orcid":"https://orcid.org/0000-0002-4412-4908","observed_orcids":["https://orcid.org/0000-0002-4412-4908"]},"institutions":[{"id":"https://openalex.org/I151229976","display_name":"National Kaohsiung University of Hospitality and Tourism","ror":"https://ror.org/0047xfd47","country_code":"TW","type":"healthcare","lineage":["https://openalex.org/I151229976"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Edward C.S. Ku","raw_affiliation_strings":["Department of Travel Management, National Kaohsiung University of Hospitality and Tourism, No. 1, Songhe Rd., Xiaogang Dist., Kaohsiung City 81271, Taiwan, ROC"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Travel Management, National Kaohsiung University of Hospitality and Tourism, No. 1, Songhe Rd., Xiaogang Dist., Kaohsiung City 81271, Taiwan, ROC","institution_ids":["https://openalex.org/I151229976"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5033300988","display_name":"Chun-Der Chen","orcid":"https://orcid.org/0000-0002-2840-984X","observed_orcids":["https://orcid.org/0000-0002-2840-984X"]},"institutions":[{"id":"https://openalex.org/I192703390","display_name":"Ming Chuan University","ror":"https://ror.org/02pgvzy25","country_code":"TW","type":"education","lineage":["https://openalex.org/I192703390"]}],"countries":["TW"],"is_corresponding":true,"raw_author_name":"Chun-Der Chen","raw_affiliation_strings":["Department of Business Administration, Ming Chuan University, No. 250, Zhong Shan N. Rd., Sec. 5, ShihLin District, Taipei, Taiwan, ROC"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Business Administration, Ming Chuan University, No. 250, Zhong Shan N. Rd., Sec. 5, ShihLin District, Taipei, Taiwan, ROC","institution_ids":["https://openalex.org/I192703390"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5033300988"],"corresponding_institution_ids":["https://openalex.org/I192703390"],"apc_list":{"value":3250,"currency":"USD","value_usd":3250},"apc_paid":null,"fwci":4.3913,"has_fulltext":false,"cited_by_count":72,"citation_normalized_percentile":{"value":0.94609005,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"32","issue":null,"first_page":"87","last_page":"94"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9945999979972839,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9945999979972839,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.0017999999690800905,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11599","display_name":"Aviation Industry Analysis and Trends","score":0.0008999999845400453,"subfield":{"id":"https://openalex.org/subfields/2000","display_name":"General Economics, Econometrics and Finance"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/self-service-technology","display_name":"self-service technology","score":0.9800000190734863},{"id":"https://openalex.org/keywords/airport-passenger-services","display_name":"airport passenger services","score":0.5920000076293945},{"id":"https://openalex.org/keywords/facilitating-conditions","display_name":"facilitating conditions","score":0.9990000128746033},{"id":"https://openalex.org/keywords/technology-acceptance-model","display_name":"technology acceptance model","score":0.8529999852180481},{"id":"https://openalex.org/keywords/customer-value","display_name":"customer value","score":0.9769999980926514},{"id":"https://openalex.org/keywords/intention-to-use","display_name":"intention to use","score":0.8169999718666077},{"id":"https://openalex.org/keywords/usage-behavior","display_name":"usage behavior","score":0.5820000171661377},{"id":"https://openalex.org/keywords/enjoyment","display_name":"enjoyment","score":0.4880000054836273},{"id":"https://openalex.org/keywords/kiosk-design","display_name":"kiosk design","score":0.6430000066757202},{"id":"https://openalex.org/keywords/airline-service-quality","display_name":"airline service quality","score":0.6470000147819519}],"concepts":[{"id":"https://openalex.org/C116865082","wikidata":"https://www.wikidata.org/wiki/Q1370241","display_name":"Interactive kiosk","level":2,"score":0.9956778287887573},{"id":"https://openalex.org/C2776004034","wikidata":"https://www.wikidata.org/wiki/Q1068755","display_name":"Check-in","level":2,"score":0.6794618368148804},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.606593132019043},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.5524522066116333},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5398156046867371},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4703752398490906},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.46874526143074036},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.4653725326061249},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.4633057713508606},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2926115095615387},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.23200008273124695},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.1355508267879486},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C146978453","wikidata":"https://www.wikidata.org/wiki/Q3798668","display_name":"Aerospace engineering","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1016/j.jairtraman.2013.07.001","doi":"https://doi.org/10.1016/j.jairtraman.2013.07.001","is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.jairtraman.2013.07.001","pdf_url":null,"source":{"id":"https://openalex.org/S99242495","display_name":"Journal of Air Transport Management","issn_l":"0969-6997","issn":["0969-6997","1873-2089"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-class-a","anvur-scientific","cwts-core","dongbi-b","jufo-1","ki-jl-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Air Transport Management","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:eee:jaitra:v:32:y:2013:i:c:p:87-94","doi":null,"is_oa":false,"landing_page_url":"http://www.sciencedirect.com/science/article/pii/S096969971300080X","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9","score":0.4943999946117401}],"sustainable_development_goals_aurora":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":66,"referenced_works":["https://openalex.org/W58007450","https://openalex.org/W133541039","https://openalex.org/W656323017","https://openalex.org/W1480415088","https://openalex.org/W1607748017","https://openalex.org/W1708393801","https://openalex.org/W1791587663","https://openalex.org/W1792124015","https://openalex.org/W1971052900","https://openalex.org/W1973413681","https://openalex.org/W1974866703","https://openalex.org/W1977204019","https://openalex.org/W1977232144","https://openalex.org/W1977376964","https://openalex.org/W1978880771","https://openalex.org/W1981834218","https://openalex.org/W1983622392","https://openalex.org/W1986811282","https://openalex.org/W1986842164","https://openalex.org/W1987198869","https://openalex.org/W1990680488","https://openalex.org/W2005926986","https://openalex.org/W2008394579","https://openalex.org/W2008485079","https://openalex.org/W2011309176","https://openalex.org/W2016182541","https://openalex.org/W2025631578","https://openalex.org/W2027214788","https://openalex.org/W2028359368","https://openalex.org/W2033943395","https://openalex.org/W2037253173","https://openalex.org/W2037752084","https://openalex.org/W2041767137","https://openalex.org/W2044829294","https://openalex.org/W2048137308","https://openalex.org/W2048565582","https://openalex.org/W2048854332","https://openalex.org/W2054937982","https://openalex.org/W2062731498","https://openalex.org/W2069861487","https://openalex.org/W2070919816","https://openalex.org/W2073020444","https://openalex.org/W2075532253","https://openalex.org/W2075647120","https://openalex.org/W2078090496","https://openalex.org/W2086659686","https://openalex.org/W2088079858","https://openalex.org/W2091297633","https://openalex.org/W2100379340","https://openalex.org/W2100457542","https://openalex.org/W2101756144","https://openalex.org/W2122912498","https://openalex.org/W2123429234","https://openalex.org/W2126622066","https://openalex.org/W2129621939","https://openalex.org/W2130801612","https://openalex.org/W2133868447","https://openalex.org/W2147647498","https://openalex.org/W2155225996","https://openalex.org/W2168569455","https://openalex.org/W2928970498","https://openalex.org/W3015441471","https://openalex.org/W3016161031","https://openalex.org/W3123652873","https://openalex.org/W4235678817","https://openalex.org/W7131654537"],"related_works":["https://openalex.org/W2995833564","https://openalex.org/W2941613382","https://openalex.org/W1894316636","https://openalex.org/W2041767137","https://openalex.org/W4402909818","https://openalex.org/W7014247376","https://openalex.org/W4409492500","https://openalex.org/W3187052211","https://openalex.org/W4320066984","https://openalex.org/W3182341216"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":6},{"year":2024,"cited_by_count":8},{"year":2023,"cited_by_count":8},{"year":2022,"cited_by_count":6},{"year":2021,"cited_by_count":11},{"year":2020,"cited_by_count":6},{"year":2019,"cited_by_count":10},{"year":2018,"cited_by_count":4},{"year":2017,"cited_by_count":4},{"year":2016,"cited_by_count":5},{"year":2015,"cited_by_count":1}],"updated_date":"2026-10-30T12:39:25.321706","created_date":"2016-06-24T00:00:00"}
