{"id":"https://openalex.org/W1990245965","doi":"https://doi.org/10.1016/j.giq.2008.03.002","title":"GovQual: A quality driven methodology for E-Government project planning","display_name":"GovQual: A quality driven methodology for E-Government project planning","publication_year":2008,"publication_date":"2008-07-24","ids":{"openalex":"https://openalex.org/W1990245965","doi":"https://doi.org/10.1016/j.giq.2008.03.002","mag":"1990245965"},"language":"en","primary_location":{"id":"doi:10.1016/j.giq.2008.03.002","doi":"https://doi.org/10.1016/j.giq.2008.03.002","is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.giq.2008.03.002","pdf_url":null,"source":{"id":"https://openalex.org/S201710173","display_name":"Government Information Quarterly","issn_l":"0740-624X","issn":["0740-624X","1872-9517"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-3","jufo-2","norway-2","poland-200","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Government Information Quarterly","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5034751740","display_name":"Carlo Batini","orcid":"https://orcid.org/0000-0001-6914-7172","observed_orcids":["https://orcid.org/0000-0001-6914-7172"]},"institutions":[{"id":"https://openalex.org/I66752286","display_name":"University of Milano-Bicocca","ror":"https://ror.org/01ynf4891","country_code":"IT","type":"education","lineage":["https://openalex.org/I66752286"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Carlo Batini","raw_affiliation_strings":["Department of Informatics, Systems and Communication (DISCo), University of Milan-Bicocca, Viale Sarca 336 U14 Building, 20126 Milan, Italy"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Informatics, Systems and Communication (DISCo), University of Milan-Bicocca, Viale Sarca 336 U14 Building, 20126 Milan, Italy","institution_ids":["https://openalex.org/I66752286"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5032698683","display_name":"Gianluigi Viscusi","orcid":"https://orcid.org/0000-0003-0770-7108","observed_orcids":["https://orcid.org/0000-0003-0770-7108"]},"institutions":[{"id":"https://openalex.org/I66752286","display_name":"University of Milano-Bicocca","ror":"https://ror.org/01ynf4891","country_code":"IT","type":"education","lineage":["https://openalex.org/I66752286"]}],"countries":["IT"],"is_corresponding":true,"raw_author_name":"Gianluigi Viscusi","raw_affiliation_strings":["Department of Informatics, Systems and Communication (DISCo), University of Milan-Bicocca, Viale Sarca 336 U14 Building, 20126 Milan, Italy"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Informatics, Systems and Communication (DISCo), University of Milan-Bicocca, Viale Sarca 336 U14 Building, 20126 Milan, Italy","institution_ids":["https://openalex.org/I66752286"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5052053324","display_name":"Daniela Cherubini","orcid":"https://orcid.org/0000-0002-2763-0526","observed_orcids":["https://orcid.org/0000-0002-2763-0526"]},"institutions":[{"id":"https://openalex.org/I66752286","display_name":"University of Milano-Bicocca","ror":"https://ror.org/01ynf4891","country_code":"IT","type":"education","lineage":["https://openalex.org/I66752286"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Daniela Cherubini","raw_affiliation_strings":["Department of Sociology University of Milan-Bicocca, Via Bicocca degli Arcimboldi 8, 20126, Milan, Italy"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Sociology University of Milan-Bicocca, Via Bicocca degli Arcimboldi 8, 20126, Milan, Italy","institution_ids":["https://openalex.org/I66752286"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5032698683"],"corresponding_institution_ids":["https://openalex.org/I66752286"],"apc_list":{"value":4360,"currency":"USD","value_usd":4360},"apc_paid":null,"fwci":29.5733,"has_fulltext":false,"cited_by_count":66,"citation_normalized_percentile":{"value":0.99318958,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"26","issue":"1","first_page":"106","last_page":"117"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":1.0,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":1.0,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12687","display_name":"Public Administration in Developing Nations","score":0.0,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10213","display_name":"Public Policy and Administration Research","score":0.0,"subfield":{"id":"https://openalex.org/subfields/3321","display_name":"Public Administration"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/e-government","display_name":"e-government","score":0.8420000076293945},{"id":"https://openalex.org/keywords/project-planning","display_name":"project planning","score":0.9409999847412109},{"id":"https://openalex.org/keywords/quality-assessment","display_name":"quality assessment","score":0.8519999980926514},{"id":"https://openalex.org/keywords/quality-objectives","display_name":"quality objectives","score":0.7480000257492065},{"id":"https://openalex.org/keywords/integrated-methodology","display_name":"integrated methodology","score":0.5699999928474426},{"id":"https://openalex.org/keywords/state-reconstruction","display_name":"state reconstruction","score":0.8140000104904175},{"id":"https://openalex.org/keywords/operations-planning","display_name":"operational planning","score":0.9729999899864197}],"concepts":[{"id":"https://openalex.org/C22467394","wikidata":"https://www.wikidata.org/wiki/Q849359","display_name":"Multidisciplinary approach","level":2,"score":0.7010555267333984},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.6585800647735596},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.6569777131080627},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5659974217414856},{"id":"https://openalex.org/C539667460","wikidata":"https://www.wikidata.org/wiki/Q2414942","display_name":"Management science","level":1,"score":0.51594477891922},{"id":"https://openalex.org/C177264268","wikidata":"https://www.wikidata.org/wiki/Q1514741","display_name":"Set (abstract data type)","level":2,"score":0.5069118142127991},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4435917139053345},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3798830807209015},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.36348164081573486},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.20844098925590515},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.1637595295906067},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1016/j.giq.2008.03.002","doi":"https://doi.org/10.1016/j.giq.2008.03.002","is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.giq.2008.03.002","pdf_url":null,"source":{"id":"https://openalex.org/S201710173","display_name":"Government Information Quarterly","issn_l":"0740-624X","issn":["0740-624X","1872-9517"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-3","jufo-2","norway-2","poland-200","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Government Information Quarterly","raw_type":"journal-article"},{"id":"pmh:oai:boa.unimib.it:10281/22601","doi":null,"is_oa":false,"landing_page_url":"http://hdl.handle.net/10281/22601","pdf_url":null,"source":{"id":"https://openalex.org/S4306401259","display_name":"BOA (University of Milano-Bicocca)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I66752286","host_organization_name":"University of Milano-Bicocca","host_organization_lineage":["https://openalex.org/I66752286"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/article"},{"id":"pmh:oai:iris.unive.it:10278/3687719","doi":null,"is_oa":false,"landing_page_url":"http://hdl.handle.net/10278/3687719","pdf_url":null,"source":{"id":"https://openalex.org/S4306402336","display_name":"ARCA (Universit\u00e0 Ca' Foscari Venezia)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I149461666","host_organization_name":"Ca' Foscari University of Venice","host_organization_lineage":["https://openalex.org/I149461666"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[{"id":"https://metadata.un.org/sdg/11","score":0.5199999809265137,"display_name":"Sustainable cities and communities"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":67,"referenced_works":["https://openalex.org/W315293","https://openalex.org/W28311393","https://openalex.org/W55778826","https://openalex.org/W153021694","https://openalex.org/W154090225","https://openalex.org/W606362796","https://openalex.org/W610209159","https://openalex.org/W840037565","https://openalex.org/W1489021242","https://openalex.org/W1514186485","https://openalex.org/W1515027752","https://openalex.org/W1516374810","https://openalex.org/W1533960185","https://openalex.org/W1535803599","https://openalex.org/W1539265392","https://openalex.org/W1552483424","https://openalex.org/W1576923521","https://openalex.org/W1582666504","https://openalex.org/W1585784331","https://openalex.org/W1607696742","https://openalex.org/W1850632626","https://openalex.org/W1968042795","https://openalex.org/W1977037734","https://openalex.org/W1977306523","https://openalex.org/W1991637033","https://openalex.org/W2016398586","https://openalex.org/W2017344033","https://openalex.org/W2019368190","https://openalex.org/W2019746085","https://openalex.org/W2026368098","https://openalex.org/W2026593392","https://openalex.org/W2039191423","https://openalex.org/W2042199936","https://openalex.org/W2054034344","https://openalex.org/W2056024400","https://openalex.org/W2057428103","https://openalex.org/W2086149970","https://openalex.org/W2095462528","https://openalex.org/W2102993009","https://openalex.org/W2106091572","https://openalex.org/W2108795964","https://openalex.org/W2110317360","https://openalex.org/W2116721563","https://openalex.org/W2120876973","https://openalex.org/W2129971071","https://openalex.org/W2132447236","https://openalex.org/W2135780278","https://openalex.org/W2142532714","https://openalex.org/W2160196038","https://openalex.org/W2166056089","https://openalex.org/W2592270044","https://openalex.org/W2597669796","https://openalex.org/W2620447225","https://openalex.org/W2895084344","https://openalex.org/W2901618708","https://openalex.org/W2921834336","https://openalex.org/W2990673621","https://openalex.org/W3093398451","https://openalex.org/W4237187395","https://openalex.org/W4237723504","https://openalex.org/W4249501857","https://openalex.org/W4285719527","https://openalex.org/W4388174805","https://openalex.org/W6603490622","https://openalex.org/W6776263337","https://openalex.org/W6831046915","https://openalex.org/W6841674153"],"related_works":["https://openalex.org/W2086149970","https://openalex.org/W1540809931","https://openalex.org/W195253141","https://openalex.org/W2505208943","https://openalex.org/W618135417","https://openalex.org/W7095419679","https://openalex.org/W2031175596","https://openalex.org/W2140065461","https://openalex.org/W7097059372","https://openalex.org/W7095776935"],"abstract_inverted_index":null,"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":4},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":4},{"year":2020,"cited_by_count":2},{"year":2018,"cited_by_count":2},{"year":2017,"cited_by_count":6},{"year":2016,"cited_by_count":2},{"year":2015,"cited_by_count":4},{"year":2014,"cited_by_count":11},{"year":2013,"cited_by_count":9},{"year":2012,"cited_by_count":5}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2016-06-24T00:00:00"}