{"id":"https://openalex.org/W1990134331","doi":"https://doi.org/10.1177/0190272511408055","title":"Designing the Recipient","display_name":"Designing the Recipient","publication_year":2011,"publication_date":"2011-06-01","ids":{"openalex":"https://openalex.org/W1990134331","doi":"https://doi.org/10.1177/0190272511408055","mag":"1990134331"},"language":"en","primary_location":{"id":"doi:10.1177/0190272511408055","doi":"https://doi.org/10.1177/0190272511408055","is_oa":false,"landing_page_url":"https://doi.org/10.1177/0190272511408055","pdf_url":null,"source":{"id":"https://openalex.org/S131591925","display_name":"Social Psychology Quarterly","issn_l":"0190-2725","issn":["0190-2725","1939-8999"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-class-a","anvur-scientific","cwts-core","dongbi-b","erih-plus","jufo-2","norway-1","poland-140","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Social Psychology Quarterly","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://figshare.com/articles/Designing_the_recipient_managing_advice_resistance_in_institutional_settings/9472916","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5076012125","display_name":"Alexa Hepburn","orcid":"https://orcid.org/0000-0001-6564-6310","observed_orcids":["https://orcid.org/0000-0001-6564-6310"]},"institutions":[{"id":"https://openalex.org/I143804889","display_name":"Loughborough University","ror":"https://ror.org/04vg4w365","country_code":"GB","type":"education","lineage":["https://openalex.org/I143804889"]}],"countries":["GB"],"is_corresponding":true,"raw_author_name":"Alexa Hepburn","raw_affiliation_strings":["Loughborough University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Loughborough University","institution_ids":["https://openalex.org/I143804889"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5057365390","display_name":"Jonathan Potter","orcid":"https://orcid.org/0000-0002-3889-8480","observed_orcids":["https://orcid.org/0000-0002-3889-8480"]},"institutions":[{"id":"https://openalex.org/I143804889","display_name":"Loughborough University","ror":"https://ror.org/04vg4w365","country_code":"GB","type":"education","lineage":["https://openalex.org/I143804889"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Jonathan Potter","raw_affiliation_strings":["Loughborough University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Loughborough University","institution_ids":["https://openalex.org/I143804889"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5076012125"],"corresponding_institution_ids":["https://openalex.org/I143804889"],"apc_list":{"value":3650,"currency":"USD","value_usd":3650},"apc_paid":null,"fwci":60.6513,"has_fulltext":true,"cited_by_count":168,"citation_normalized_percentile":{"value":0.99741283,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":96,"max":100},"biblio":{"volume":"74","issue":"2","first_page":"216","last_page":"241"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10383","display_name":"Language, Discourse, Communication Strategies","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1203","display_name":"Language and Linguistics"},"field":{"id":"https://openalex.org/fields/12","display_name":"Arts and Humanities"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10383","display_name":"Language, Discourse, Communication Strategies","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1203","display_name":"Language and Linguistics"},"field":{"id":"https://openalex.org/fields/12","display_name":"Arts and Humanities"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12245","display_name":"Counseling, Therapy, and Family Dynamics","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/3203","display_name":"Clinical Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12284","display_name":"Emotional Labor in Professions","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/advice-giving","display_name":"advice-giving","score":0.6769999861717224},{"id":"https://openalex.org/keywords/telephone-calls","display_name":"telephone calls","score":0.6840000152587891},{"id":"https://openalex.org/keywords/tag-questions","display_name":"tag questions","score":0.8669999837875366},{"id":"https://openalex.org/keywords/turn-design","display_name":"turn design","score":0.8009999990463257},{"id":"https://openalex.org/keywords/sequence-organization","display_name":"sequence organization","score":0.9739999771118164},{"id":"https://openalex.org/keywords/institutional-practices","display_name":"institutional practices","score":0.8230000138282776},{"id":"https://openalex.org/keywords/speaking-activities","display_name":"speaking activities","score":0.6890000104904175}],"concepts":[{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.5850787162780762},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5846508145332336}],"mesh":[],"locations_count":4,"locations":[{"id":"doi:10.1177/0190272511408055","doi":"https://doi.org/10.1177/0190272511408055","is_oa":false,"landing_page_url":"https://doi.org/10.1177/0190272511408055","pdf_url":null,"source":{"id":"https://openalex.org/S131591925","display_name":"Social Psychology Quarterly","issn_l":"0190-2725","issn":["0190-2725","1939-8999"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-class-a","anvur-scientific","cwts-core","dongbi-b","erih-plus","jufo-2","norway-1","poland-140","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Social Psychology Quarterly","raw_type":"journal-article"},{"id":"pmh:oai:figshare.com:article/9472916","doi":null,"is_oa":true,"landing_page_url":"https://figshare.com/articles/Designing_the_recipient_managing_advice_resistance_in_institutional_settings/9472916","pdf_url":"https://figshare.com/articles/Designing_the_recipient_managing_advice_resistance_in_institutional_settings/9472916","source":{"id":"https://openalex.org/S4306402585","display_name":"Loughborough University Research Repository (Loughborough University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I143804889","host_organization_name":"Loughborough University","host_organization_lineage":["https://openalex.org/I143804889"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Text"},{"id":"pmh:oai:CiteSeerX.psu:10.1.1.1018.6671","doi":null,"is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.1018.6671","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://spq.sagepub.com/content/74/2/216.full.pdf","raw_type":"text"},{"id":"pmh:oai:dspace.lboro.ac.uk:2134/9343","doi":null,"is_oa":true,"landing_page_url":"https://dspace.lboro.ac.uk/2134/9343","pdf_url":null,"source":{"id":"https://openalex.org/S4306401023","display_name":"Loughborough University Institutional Repository (Loughborough University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I143804889","host_organization_name":"Loughborough University","host_organization_lineage":["https://openalex.org/I143804889"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Article"}],"best_oa_location":{"id":"pmh:oai:figshare.com:article/9472916","doi":null,"is_oa":true,"landing_page_url":"https://figshare.com/articles/Designing_the_recipient_managing_advice_resistance_in_institutional_settings/9472916","pdf_url":"https://figshare.com/articles/Designing_the_recipient_managing_advice_resistance_in_institutional_settings/9472916","source":{"id":"https://openalex.org/S4306402585","display_name":"Loughborough University Research Repository (Loughborough University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I143804889","host_organization_name":"Loughborough University","host_organization_lineage":["https://openalex.org/I143804889"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Text"},"sustainable_development_goals":[],"sustainable_development_goals_aurora":[{"id":"https://metadata.un.org/sdg/16","display_name":"Peace, justice, and strong institutions","score":0.7200000286102295}],"study_designs":[],"awards":[],"funders":[{"id":"https://openalex.org/F4320320278","display_name":"University of St Andrews","ror":"https://ror.org/02wn5qz54"},{"id":"https://openalex.org/F4320321033","display_name":"Svenska Forskningsr\u00e5det Formas","ror":"https://ror.org/03pjs1y45"}],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W1990134331.pdf","grobid_xml":"https://content.openalex.org/works/W1990134331.grobid-xml"},"referenced_works_count":67,"referenced_works":["https://openalex.org/W25841895","https://openalex.org/W93417147","https://openalex.org/W170510637","https://openalex.org/W211285638","https://openalex.org/W587361011","https://openalex.org/W633265560","https://openalex.org/W1272807167","https://openalex.org/W1492502800","https://openalex.org/W1515175137","https://openalex.org/W1552841762","https://openalex.org/W1576050616","https://openalex.org/W1593086832","https://openalex.org/W1904140922","https://openalex.org/W1963570857","https://openalex.org/W1979746622","https://openalex.org/W1980676196","https://openalex.org/W1983222895","https://openalex.org/W1984165818","https://openalex.org/W1986208735","https://openalex.org/W1987634913","https://openalex.org/W1998853191","https://openalex.org/W2001111452","https://openalex.org/W2001641327","https://openalex.org/W2004551866","https://openalex.org/W2006860710","https://openalex.org/W2007099156","https://openalex.org/W2015010701","https://openalex.org/W2022194882","https://openalex.org/W2023652955","https://openalex.org/W2024371461","https://openalex.org/W2026174399","https://openalex.org/W2030887467","https://openalex.org/W2030988365","https://openalex.org/W2033334263","https://openalex.org/W2035226769","https://openalex.org/W2037163578","https://openalex.org/W2047405139","https://openalex.org/W2050206731","https://openalex.org/W2062525695","https://openalex.org/W2070068493","https://openalex.org/W2082137224","https://openalex.org/W2083618464","https://openalex.org/W2091117460","https://openalex.org/W2094611096","https://openalex.org/W2102304440","https://openalex.org/W2103448772","https://openalex.org/W2114385742","https://openalex.org/W2127747549","https://openalex.org/W2137355519","https://openalex.org/W2141743778","https://openalex.org/W2142877901","https://openalex.org/W2153190547","https://openalex.org/W2165886834","https://openalex.org/W2187916268","https://openalex.org/W2245965701","https://openalex.org/W2322247435","https://openalex.org/W2481011137","https://openalex.org/W2497883105","https://openalex.org/W2783571795","https://openalex.org/W2800336168","https://openalex.org/W2963755108","https://openalex.org/W3014200921","https://openalex.org/W3134427541","https://openalex.org/W4214614609","https://openalex.org/W4233193775","https://openalex.org/W4240731228","https://openalex.org/W4248634141"],"related_works":["https://openalex.org/W2802318695","https://openalex.org/W2403521515","https://openalex.org/W2500524908","https://openalex.org/W1996411604","https://openalex.org/W2797294245","https://openalex.org/W4285085271","https://openalex.org/W2047405139","https://openalex.org/W4311134299","https://openalex.org/W2767493064","https://openalex.org/W2033965065"],"abstract_inverted_index":{"In":[0,142,161],"this":[1,144],"paper":[2],"we":[3,39,145,165],"consider":[4],"a":[5,13,32,69,107],"collection":[6],"of":[7,28,46,55,65,93,123,134,139,157,177,200,206,234,242,248],"conversational":[8],"practices":[9,38,164],"that":[10,66,72,140],"arise":[11],"when":[12],"professional":[14],"is":[15,26,192],"faced":[16],"with":[17,68],"extended":[18],"resistance":[19,48,86,138],"to":[20,31,78,87,131,194,196,202,210,219],"their":[21,84],"offered":[22],"advice.":[23,141],"Our":[24],"data":[25],"comprised":[27],"telephone":[29],"calls":[30],"UK":[33],"child":[34],"protection":[35],"helpline.":[36],"The":[37,190],"identify":[40],"occur":[41],"repeatedly":[42],"across":[43,244],"our":[44],"corpus":[45],"advice":[47,57,67,112,135,151,208],"sequences":[49,247],"and":[50,89,125,136,182,187,218,225,239,246],"involve":[51],"(1)":[52],"the":[53,63,74,80,91,94,100,111,117,120,137,147,203,211,232,235,240],"repackaging":[54],"resisted":[56],"in":[58,149,222,237],"more":[59],"idiomatic":[60],"form;":[61],"(2)":[62],"combination":[64],"tag":[70,101],"question":[71],"treats":[73],"client":[75],"as":[76,154],"able":[77],"confirm":[79],"reformulated":[81],"version":[82],"despite":[83],"prior":[85],"it;":[88],"(3)":[90],"dampening":[92],"response":[95],"requirement":[96],"by":[97,171],"continuing":[98],"past":[99],"question,":[102],"which":[103,128,150],"would":[104],"normally":[105],"constitute":[106],"transition":[108],"place":[109],"for":[110],"recipient.":[113],"We":[114],"also":[115],"discuss":[116],"tension":[118],"between":[119],"contrasting":[121],"projects":[122],"callers":[124],"call":[126],"takers,":[127],"can":[129],"lead":[130],"both":[132],"delivery":[133],"doing":[143],"highlight":[146],"way":[148],"may":[152],"function":[153],"an":[155],"element":[156],"broader":[158,220],"institutional":[159,216],"practices.":[160],"specifying":[162],"these":[163],"draw":[166],"upon":[167],"analytic":[168,224],"tools":[169],"employed":[170],"conversation":[172,223],"analysts,":[173],"including":[174],"various":[175],"features":[176],"sequence":[178],"organization":[179],"(Schegloff":[180],"2007)":[181],"turn":[183],"design":[184],"(Sacks,":[185],"Schegloff,":[186],"Jefferson":[188],"1974).":[189],"analysis":[191],"intended":[193],"contribute":[195],"three":[197],"main":[198],"areas":[199],"research:":[201],"applied":[204],"topic":[205],"managing":[207],"resistance,":[209],"growing":[212],"literature":[213],"on":[214],"understanding":[215],"practices,":[217],"concerns":[221,230],"discursive":[226],"psychological":[227],"literature.":[228],"These":[229],"include":[231],"status":[233],"\u201cpsychological\u201d":[236],"interaction":[238],"specification":[241],"actions":[243],"turns":[245],"talk.":[249]},"counts_by_year":[{"year":2026,"cited_by_count":8},{"year":2025,"cited_by_count":9},{"year":2024,"cited_by_count":12},{"year":2023,"cited_by_count":10},{"year":2022,"cited_by_count":13},{"year":2021,"cited_by_count":6},{"year":2020,"cited_by_count":44},{"year":2019,"cited_by_count":3},{"year":2018,"cited_by_count":12},{"year":2017,"cited_by_count":8},{"year":2016,"cited_by_count":7},{"year":2015,"cited_by_count":11},{"year":2014,"cited_by_count":6},{"year":2013,"cited_by_count":8},{"year":2012,"cited_by_count":8}],"updated_date":"2026-10-30T12:39:25.321706","created_date":"2016-06-24T00:00:00"}
