{"id":"https://openalex.org/W198966832","doi":null,"title":"Conflict in inter-organisational virtual communication","display_name":"Conflict in inter-organisational virtual communication","publication_year":2009,"publication_date":"2009-01-01","ids":{"openalex":"https://openalex.org/W198966832","mag":"198966832"},"language":"en","primary_location":{"id":"pmh:oai:opus.bath.ac.uk:19105","doi":null,"is_oa":false,"landing_page_url":"http://opus.bath.ac.uk/19105/1/Thesis_revised_%2DJL.pdf","pdf_url":"http://opus.bath.ac.uk/19105/1/Thesis_revised_%2DJL.pdf","source":{"id":"https://openalex.org/S4306401631","display_name":"The University of Bath Online Publications Store (The University of Bath)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I51601045","host_organization_name":"University of Bath","host_organization_lineage":["https://openalex.org/I51601045"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Thesis"},"volume":null,"type":"dissertation","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"http://hdl.handle.net/10068/963497","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5061361171","display_name":"Joyce Yi- Hui Lee","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Joyce Yi- Hui Lee","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5061361171"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11696","display_name":"Conflict Management and Negotiation","score":0.9945999979972839,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11696","display_name":"Conflict Management and Negotiation","score":0.9945999979972839,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13155","display_name":"Digital Communication and Language","score":0.00139999995008111,"subfield":{"id":"https://openalex.org/subfields/3310","display_name":"Linguistics and Language"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10970","display_name":"Team Dynamics and Performance","score":0.0013000000035390258,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/virtual-communication","display_name":"virtual communication","score":0.9399999976158142},{"id":"https://openalex.org/keywords/computer-mediated-communication","display_name":"computer-mediated communication","score":0.9049999713897705},{"id":"https://openalex.org/keywords/inter-organisational-collaboration","display_name":"inter-organisational collaboration","score":0.9279999732971191},{"id":"https://openalex.org/keywords/cultural-conflict","display_name":"cultural conflict","score":0.9940000176429749},{"id":"https://openalex.org/keywords/communication-media-selection","display_name":"communication media selection","score":0.8790000081062317},{"id":"https://openalex.org/keywords/email-communication","display_name":"email communication","score":0.9710000157356262},{"id":"https://openalex.org/keywords/conflict-escalation","display_name":"conflict escalation","score":0.9860000014305115},{"id":"https://openalex.org/keywords/conflict-transformation","display_name":"conflict transformation","score":0.8510000109672546},{"id":"https://openalex.org/keywords/supplier-relationships","display_name":"supplier relationships","score":0.578000009059906},{"id":"https://openalex.org/keywords/high-tech-industry","display_name":"high-tech industry","score":0.6639999747276306}],"concepts":[{"id":"https://openalex.org/C56666940","wikidata":"https://www.wikidata.org/wiki/Q788790","display_name":"Documentation","level":2,"score":0.5898473858833313},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5748341679573059},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.5459715723991394},{"id":"https://openalex.org/C2777200299","wikidata":"https://www.wikidata.org/wiki/Q52943","display_name":"Conversation","level":2,"score":0.5297813415527344},{"id":"https://openalex.org/C2778348171","wikidata":"https://www.wikidata.org/wiki/Q167037","display_name":"Corporation","level":2,"score":0.5155296325683594},{"id":"https://openalex.org/C194943564","wikidata":"https://www.wikidata.org/wiki/Q1129049","display_name":"Participant observation","level":2,"score":0.47809740900993347},{"id":"https://openalex.org/C2779683958","wikidata":"https://www.wikidata.org/wiki/Q1640893","display_name":"Conflict management","level":2,"score":0.47549566626548767},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.471737265586853},{"id":"https://openalex.org/C116314809","wikidata":"https://www.wikidata.org/wiki/Q1937189","display_name":"Organizational communication","level":2,"score":0.44924208521842957},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.41314461827278137},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3500244617462158},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3395553231239319},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.33018916845321655},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.31874045729637146},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.14141613245010376},{"id":"https://openalex.org/C46312422","wikidata":"https://www.wikidata.org/wiki/Q11024","display_name":"Communication","level":1,"score":0.1379850208759308},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.1332411766052246},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.09310689568519592},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"pmh:oai:opus.bath.ac.uk:19105","doi":null,"is_oa":false,"landing_page_url":"http://opus.bath.ac.uk/19105/1/Thesis_revised_%2DJL.pdf","pdf_url":"http://opus.bath.ac.uk/19105/1/Thesis_revised_%2DJL.pdf","source":{"id":"https://openalex.org/S4306401631","display_name":"The University of Bath Online Publications Store (The University of Bath)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I51601045","host_organization_name":"University of Bath","host_organization_lineage":["https://openalex.org/I51601045"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Thesis"},{"id":"pmh:hdl:10068/963497","doi":null,"is_oa":true,"landing_page_url":"http://hdl.handle.net/10068/963497","pdf_url":null,"source":{"id":"https://openalex.org/S4377196900","display_name":"OpenGrey (Institut de l'Information Scientifique et Technique)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1295345811","host_organization_name":"Institut de l'Information Scientifique et Technique","host_organization_lineage":["https://openalex.org/I1295345811"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"U - Thesis"},{"id":"mag:198966832","doi":null,"is_oa":false,"landing_page_url":"http://opus.bath.ac.uk/19105/1/Thesis_revised_-JL.pdf","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":{"id":"pmh:hdl:10068/963497","doi":null,"is_oa":true,"landing_page_url":"http://hdl.handle.net/10068/963497","pdf_url":null,"source":{"id":"https://openalex.org/S4377196900","display_name":"OpenGrey (Institut de l'Information Scientifique et Technique)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1295345811","host_organization_name":"Institut de l'Information Scientifique et Technique","host_organization_lineage":["https://openalex.org/I1295345811"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"U - Thesis"},"sustainable_development_goals":[{"score":0.47620001435279846,"id":"https://metadata.un.org/sdg/16","display_name":"Peace, justice, and strong institutions"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":225,"referenced_works":["https://openalex.org/W52087869","https://openalex.org/W76363821","https://openalex.org/W88181397","https://openalex.org/W98008666","https://openalex.org/W105461586","https://openalex.org/W113312609","https://openalex.org/W115167306","https://openalex.org/W115598324","https://openalex.org/W128867742","https://openalex.org/W194570620","https://openalex.org/W205047728","https://openalex.org/W386399200","https://openalex.org/W423642315","https://openalex.org/W434039556","https://openalex.org/W563246804","https://openalex.org/W572959673","https://openalex.org/W581198489","https://openalex.org/W604175623","https://openalex.org/W610928163","https://openalex.org/W631505797","https://openalex.org/W632805623","https://openalex.org/W642485792","https://openalex.org/W642609100","https://openalex.org/W654973732","https://openalex.org/W902745665","https://openalex.org/W1482162026","https://openalex.org/W1490237024","https://openalex.org/W1496596930","https://openalex.org/W1496698723","https://openalex.org/W1498750023","https://openalex.org/W1510426010","https://openalex.org/W1515158344","https://openalex.org/W1517886357","https://openalex.org/W1527937826","https://openalex.org/W1540808441","https://openalex.org/W1550382491","https://openalex.org/W1552483424","https://openalex.org/W1563826891","https://openalex.org/W1565693361","https://openalex.org/W1571750337","https://openalex.org/W1576273487","https://openalex.org/W1579319230","https://openalex.org/W1581356348","https://openalex.org/W1582770597","https://openalex.org/W1586601292","https://openalex.org/W1591469149","https://openalex.org/W1601952424","https://openalex.org/W1683865227","https://openalex.org/W1686483645","https://openalex.org/W1741471588","https://openalex.org/W1802496764","https://openalex.org/W1835495942","https://openalex.org/W1951384579","https://openalex.org/W1963923804","https://openalex.org/W1963944357","https://openalex.org/W1966321158","https://openalex.org/W1968846176","https://openalex.org/W1968932337","https://openalex.org/W1969528386","https://openalex.org/W1972159854","https://openalex.org/W1973427002","https://openalex.org/W1973464890","https://openalex.org/W1976630138","https://openalex.org/W1978311462","https://openalex.org/W1978919702","https://openalex.org/W1980952606","https://openalex.org/W1984156354","https://openalex.org/W1985052254","https://openalex.org/W1985250715","https://openalex.org/W1986094534","https://openalex.org/W1986936900","https://openalex.org/W1987034548","https://openalex.org/W1987139141","https://openalex.org/W1989572206","https://openalex.org/W1989866958","https://openalex.org/W1990248849","https://openalex.org/W1990489265","https://openalex.org/W1991121241","https://openalex.org/W1992444044","https://openalex.org/W1994153749","https://openalex.org/W1995175998","https://openalex.org/W1996472974","https://openalex.org/W1996537929","https://openalex.org/W1996715696","https://openalex.org/W1997139679","https://openalex.org/W1997618187","https://openalex.org/W2000075593","https://openalex.org/W2000439895","https://openalex.org/W2002088774","https://openalex.org/W2002878897","https://openalex.org/W2003027617","https://openalex.org/W2003614598","https://openalex.org/W2004679316","https://openalex.org/W2005640289","https://openalex.org/W2007001527","https://openalex.org/W2010822863","https://openalex.org/W2011732458","https://openalex.org/W2014140315","https://openalex.org/W2014314686","https://openalex.org/W2019999072","https://openalex.org/W2020075058","https://openalex.org/W2021394282","https://openalex.org/W2022194882","https://openalex.org/W2024372407","https://openalex.org/W2024380716","https://openalex.org/W2029226667","https://openalex.org/W2029363222","https://openalex.org/W2029397690","https://openalex.org/W2029912847","https://openalex.org/W2030361788","https://openalex.org/W2030405316","https://openalex.org/W2032633302","https://openalex.org/W2033952602","https://openalex.org/W2034548409","https://openalex.org/W2035905640","https://openalex.org/W2036929758","https://openalex.org/W2040077666","https://openalex.org/W2042846381","https://openalex.org/W2042911989","https://openalex.org/W2044776526","https://openalex.org/W2045181804","https://openalex.org/W2047782109","https://openalex.org/W2048752781","https://openalex.org/W2049058965","https://openalex.org/W2049624645","https://openalex.org/W2049795571","https://openalex.org/W2050401924","https://openalex.org/W2051265340","https://openalex.org/W2055282482","https://openalex.org/W2055721919","https://openalex.org/W2056365180","https://openalex.org/W2058352751","https://openalex.org/W2061359800","https://openalex.org/W2061777074","https://openalex.org/W2062277029","https://openalex.org/W2067369167","https://openalex.org/W2070757392","https://openalex.org/W2071483053","https://openalex.org/W2072917755","https://openalex.org/W2076802562","https://openalex.org/W2080100756","https://openalex.org/W2082399961","https://openalex.org/W2082842666","https://openalex.org/W2083016368","https://openalex.org/W2083191345","https://openalex.org/W2084908477","https://openalex.org/W2087817368","https://openalex.org/W2089139704","https://openalex.org/W2089338149","https://openalex.org/W2089493366","https://openalex.org/W2091432883","https://openalex.org/W2091521369","https://openalex.org/W2091899122","https://openalex.org/W2092437514","https://openalex.org/W2093988533","https://openalex.org/W2097379326","https://openalex.org/W2097769054","https://openalex.org/W2098572648","https://openalex.org/W2099185945","https://openalex.org/W2100160506","https://openalex.org/W2107091641","https://openalex.org/W2108752510","https://openalex.org/W2113795244","https://openalex.org/W2114095317","https://openalex.org/W2114772011","https://openalex.org/W2115104049","https://openalex.org/W2115908788","https://openalex.org/W2120002080","https://openalex.org/W2122935959","https://openalex.org/W2124170328","https://openalex.org/W2124179048","https://openalex.org/W2126155986","https://openalex.org/W2127970331","https://openalex.org/W2128483484","https://openalex.org/W2131631103","https://openalex.org/W2132277798","https://openalex.org/W2137321873","https://openalex.org/W2139115720","https://openalex.org/W2142851485","https://openalex.org/W2143803364","https://openalex.org/W2144091389","https://openalex.org/W2149942469","https://openalex.org/W2151020819","https://openalex.org/W2153656501","https://openalex.org/W2156829806","https://openalex.org/W2159589424","https://openalex.org/W2163649047","https://openalex.org/W2166988526","https://openalex.org/W2171235727","https://openalex.org/W2171805425","https://openalex.org/W2172193860","https://openalex.org/W2172274536","https://openalex.org/W2197818482","https://openalex.org/W2315459739","https://openalex.org/W2326534254","https://openalex.org/W2329395632","https://openalex.org/W2333975304","https://openalex.org/W2420794470","https://openalex.org/W2438681906","https://openalex.org/W2476612967","https://openalex.org/W2484679539","https://openalex.org/W2491078333","https://openalex.org/W2493004854","https://openalex.org/W2498779411","https://openalex.org/W2499037932","https://openalex.org/W2506495997","https://openalex.org/W2569685016","https://openalex.org/W2576297379","https://openalex.org/W2612887634","https://openalex.org/W2654914852","https://openalex.org/W2796408370","https://openalex.org/W2891351462","https://openalex.org/W2899931863","https://openalex.org/W2908153958","https://openalex.org/W2919078586","https://openalex.org/W2921292729","https://openalex.org/W2942970798","https://openalex.org/W2966816487","https://openalex.org/W2975247854","https://openalex.org/W2996664921","https://openalex.org/W2998740234","https://openalex.org/W3121175530","https://openalex.org/W3129629954","https://openalex.org/W3147181238","https://openalex.org/W4245730255"],"related_works":["https://openalex.org/W2484984826","https://openalex.org/W2256863991","https://openalex.org/W4233249797","https://openalex.org/W1980432467","https://openalex.org/W145203399","https://openalex.org/W4240080493","https://openalex.org/W7100891180","https://openalex.org/W4241878829","https://openalex.org/W88431393","https://openalex.org/W7008387257"],"abstract_inverted_index":{"This":[0,70,149],"study":[1,83],"explores":[2],"the":[3,11,58,64,112,210,243,251,263],"nature":[4],"of":[5,13,55,60,68,88,115,155,183,246],"conflict":[6,56,191,195,206,218,240,266],"in":[7,10,57,63,96,103,118,130,143,151,167,204,221,224,272],"virtual":[8,61],"communication":[9,62,200,223,270],"course":[12],"inter-organisational":[14,89,174,273],"collaborations.":[15,42,274],"Conflict":[16],"appears":[17],"to":[18,47,50,126,145,169,197,239,259],"exist":[19],"inherently":[20],"when":[21],"organisations":[22],"cooperate":[23],"together":[24],"because":[25],"each":[26],"company":[27],"operates":[28],"with":[29],"different":[30,231],"goals,":[31],"norms":[32],"and":[33,98,147,165,192,235,242,261,268],"values,":[34],"which":[35,121,160],"are":[36],"vital":[37],"considerations":[38],"for":[39,123],"successful":[40],"business":[41,66,187,247],"Special":[43],"attention,":[44],"therefore,":[45],"needs":[46],"be":[48],"paid":[49],"gaining":[51],"a":[52,81,92,131,225,254],"grounded":[53],"understanding":[54],"context":[59],"interorganisational":[65,184],"collaborations":[67,90],"today.":[69],"research":[71,175,252],"draws":[72],"on":[73,141,250],"fieldwork":[74],"carried":[75],"out":[76],"over":[77],"five":[78],"months,":[79],"using":[80],"multiple-case":[82],"approach,":[84],"involving":[85],"four":[86,100],"cases":[87],"between":[91,265],"large":[93],"high-tech":[94],"corporation":[95],"Taiwan":[97],"its":[99],"supplier":[101],"companies":[102],"Korea.":[104],"In":[105,172],"addition,":[106],"participant":[107],"observation":[108],"was":[109,161,178,215,257],"employed":[110],"as":[111],"main":[113],"method":[114],"data":[116,129,136],"collection":[117],"this":[119,124,173],"study,":[120],"allowed":[122],"researcher":[125],"gain":[127],"rich":[128],"direct":[132],"way.":[133],"The":[134],"collected":[135],"included":[137],"daily":[138],"logs":[139],"based":[140],"observations,":[142],"addition":[144],"interviews":[146],"documentation.":[148],"resulted":[150],"an":[152],"extensive":[153],"amount":[154],"useful":[156],"information":[157],"being":[158],"gathered,":[159],"analysed,":[162],"categorised,":[163],"interpreted,":[164],"summarised":[166],"relation":[168],"theory":[170],"generalisation.":[171],"setting,":[176],"it":[177,214,236],"found":[179,216],"that":[180,217,228],"three":[181],"patterns":[182],"conflict,":[185,189],"namely:":[186],"strategic":[188],"cultural":[190],"organisational":[193],"process":[194],"interact":[196],"influence":[198],"participants\u2019":[199],"media":[201],"selection":[202],"and,":[203],"turn,":[205],"is":[207,219,229],"influenced":[208],"by":[209],"selected":[211],"media.":[212],"Moreover,":[213],"expressed":[220],"email":[222],"stylised":[226],"way":[227],"significantly":[230],"from":[232],"spoken":[233],"conversation":[234],"could":[237],"lead":[238],"escalation":[241],"subsequent":[244],"termination":[245],"collaboration.":[248],"Based":[249],"findings,":[253],"comprehensive":[255],"framework":[256],"established":[258],"describe":[260],"explain":[262],"interrelations":[264],"transformation":[267],"computer-mediated":[269],"(CMC)":[271]},"counts_by_year":[],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2016-06-24T00:00:00"}