{"id":"https://openalex.org/W1987507664","doi":"https://doi.org/10.1504/ijpqm.2008.015966","title":"People resistance in TQM implementation: a qualitative study on Malaysian universities","display_name":"People resistance in TQM implementation: a qualitative study on Malaysian universities","publication_year":2007,"publication_date":"2007-12-03","ids":{"openalex":"https://openalex.org/W1987507664","doi":"https://doi.org/10.1504/ijpqm.2008.015966","mag":"1987507664"},"language":"en","primary_location":{"id":"doi:10.1504/ijpqm.2008.015966","doi":"https://doi.org/10.1504/ijpqm.2008.015966","is_oa":false,"landing_page_url":"https://doi.org/10.1504/ijpqm.2008.015966","pdf_url":null,"source":{"id":"https://openalex.org/S83511262","display_name":"International Journal of Productivity and Quality Management","issn_l":"1746-6474","issn":["1746-6474","1746-6482"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core","jufo-1","norway-1","poland-40","russia-white-list-2"],"host_organization":"https://openalex.org/P4310317825","host_organization_name":"Inderscience Publishers","host_organization_lineage":["https://openalex.org/P4310317825"],"host_organization_lineage_names":["Inderscience Publishers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Productivity and Quality Management","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5118849519","display_name":"Noor Azman Ali","orcid":"https://orcid.org/0000-0001-5450-3728","observed_orcids":["https://orcid.org/0000-0001-5450-3728"]},"institutions":[{"id":"https://openalex.org/I130343225","display_name":"Universiti Putra Malaysia","ror":"https://ror.org/02e91jd64","country_code":"MY","type":"education","lineage":["https://openalex.org/I130343225"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Noor Azman Ali","raw_affiliation_strings":["Department of Management and Marketing, Universiti Putra Malaysia, UPM Serdang 43400, Malaysia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Management and Marketing, Universiti Putra Malaysia, UPM Serdang 43400, Malaysia","institution_ids":["https://openalex.org/I130343225"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5111592813","display_name":"Mohamed Zairi","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I139894009","display_name":"University of Bradford","ror":"https://ror.org/00vs8d940","country_code":"GB","type":"education","lineage":["https://openalex.org/I139894009"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Mohamed Zairi","raw_affiliation_strings":["European Centre for TQM, School of Management, Bradford University, Bradford BD9 4JL, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"European Centre for TQM, School of Management, Bradford University, Bradford BD9 4JL, UK","institution_ids":["https://openalex.org/I139894009"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5036886203","display_name":"Fauziah Mahat","orcid":"https://orcid.org/0000-0002-3429-9966","observed_orcids":["https://orcid.org/0000-0002-3429-9966"]},"institutions":[{"id":"https://openalex.org/I130343225","display_name":"Universiti Putra Malaysia","ror":"https://ror.org/02e91jd64","country_code":"MY","type":"education","lineage":["https://openalex.org/I130343225"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Fauziah Mahat","raw_affiliation_strings":["Universiti Putra Malaysia, UPM Serdang 43400, Malaysia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universiti Putra Malaysia, UPM Serdang 43400, Malaysia","institution_ids":["https://openalex.org/I130343225"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":2.462,"has_fulltext":false,"cited_by_count":16,"citation_normalized_percentile":{"value":0.89738983,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":98},"biblio":{"volume":"3","issue":"1","first_page":"1","last_page":"1"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.9506999850273132,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.9506999850273132,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12905","display_name":"Management Systems and Quality Improvement","score":0.04529999941587448,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13149","display_name":"Organizational Change and Leadership","score":0.0005000000237487257,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/total-quality-management","display_name":"total quality management","score":0.8399999737739563},{"id":"https://openalex.org/keywords/tqm-implementation","display_name":"TQM implementation","score":0.8600000143051147},{"id":"https://openalex.org/keywords/resistance-to-change","display_name":"resistance to change","score":0.9279999732971191},{"id":"https://openalex.org/keywords/quality-in-higher-education","display_name":"higher education quality","score":0.5199999809265137},{"id":"https://openalex.org/keywords/human-resource-management","display_name":"human resource management","score":0.7900000214576721},{"id":"https://openalex.org/keywords/employee-motivation","display_name":"employee motivation","score":0.6539999842643738},{"id":"https://openalex.org/keywords/complacency","display_name":"complacency","score":0.8370000123977661},{"id":"https://openalex.org/keywords/perceived-burden","display_name":"perceived burden","score":0.47999998927116394},{"id":"https://openalex.org/keywords/malaysian-universities","display_name":"Malaysian universities","score":0.753000020980835}],"concepts":[{"id":"https://openalex.org/C138897024","wikidata":"https://www.wikidata.org/wiki/Q381001","display_name":"Total quality management","level":3,"score":0.8844857811927795},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.5591523051261902},{"id":"https://openalex.org/C57473165","wikidata":"https://www.wikidata.org/wiki/Q7315604","display_name":"Resistance (ecology)","level":2,"score":0.5580551028251648},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.479012668132782},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.3503703773021698},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.32472413778305054},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.14334779977798462},{"id":"https://openalex.org/C137335462","wikidata":"https://www.wikidata.org/wiki/Q380772","display_name":"Lean manufacturing","level":2,"score":0.13880616426467896},{"id":"https://openalex.org/C18903297","wikidata":"https://www.wikidata.org/wiki/Q7150","display_name":"Ecology","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1504/ijpqm.2008.015966","doi":"https://doi.org/10.1504/ijpqm.2008.015966","is_oa":false,"landing_page_url":"https://doi.org/10.1504/ijpqm.2008.015966","pdf_url":null,"source":{"id":"https://openalex.org/S83511262","display_name":"International Journal of Productivity and Quality Management","issn_l":"1746-6474","issn":["1746-6474","1746-6482"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core","jufo-1","norway-1","poland-40","russia-white-list-2"],"host_organization":"https://openalex.org/P4310317825","host_organization_name":"Inderscience Publishers","host_organization_lineage":["https://openalex.org/P4310317825"],"host_organization_lineage_names":["Inderscience Publishers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Productivity and Quality Management","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:ids:ijpqma:v:3:y:2008:i:1:p:1-11","doi":null,"is_oa":false,"landing_page_url":"http://www.inderscience.com/link.php?id=15966","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Quality education","id":"https://metadata.un.org/sdg/4","score":0.4156000018119812}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":11,"referenced_works":["https://openalex.org/W103471894","https://openalex.org/W186320743","https://openalex.org/W1529240558","https://openalex.org/W1980176376","https://openalex.org/W1980765511","https://openalex.org/W1990652221","https://openalex.org/W2061604912","https://openalex.org/W2065875200","https://openalex.org/W2069839868","https://openalex.org/W2162063840","https://openalex.org/W3124872368"],"related_works":["https://openalex.org/W4287558431","https://openalex.org/W3107689476","https://openalex.org/W2317338896","https://openalex.org/W3170253392","https://openalex.org/W3013663380","https://openalex.org/W6907302173","https://openalex.org/W4296023044","https://openalex.org/W3183117396","https://openalex.org/W2043838766","https://openalex.org/W2587813026"],"abstract_inverted_index":{"The":[0,30,113],"aim":[1],"of":[2,17,35,55,86,95],"this":[3],"paper":[4],"is":[5],"to":[6,14,49,63,106,123],"discuss":[7],"the":[8,15,41,53,56,78,91,101,125],"theoretical":[9],"and":[10,22,32,44,58,88,97,100,119],"research":[11],"evidence":[12],"related":[13],"issue":[16],"people":[18,82],"barriers":[19],"concerning":[20],"problems":[21],"pitfalls":[23],"in":[24,74],"Total":[25],"Quality":[26],"Management":[27],"(TQM)":[28],"implementation.":[29],"people-based":[31],"service-oriented":[33],"nature":[34],"Higher":[36],"Education":[37],"(HE)":[38],"institutions":[39],"leaves":[40],"university":[42],"leaders":[43],"managers":[45],"for":[46,81],"quality":[47,66,92,102],"projects":[48],"look":[50],"seriously":[51],"into":[52],"cause":[54,107],"problems,":[57],"apply":[59],"a":[60],"strategic":[61],"approach":[62],"ensure":[64],"successful":[65],"initiatives.":[67],"A":[68],"qualitative":[69],"survey":[70],"on":[71,90],"seven":[72],"universities":[73],"Malaysia":[75],"suggests":[76],"that":[77,111],"main":[79],"reasons":[80],"resistance":[83],"are":[84,121],"lack":[85,94],"knowledge":[87],"information":[89],"programme,":[93],"motivation":[96],"complacency":[98],"attitudes,":[99],"programme":[103],"being":[104],"perceived":[105],"more":[108],"burden":[109],"rather":[110],"benefit.":[112],"relevant":[114],"human":[115],"resource":[116],"management":[117],"practices":[118],"approaches":[120],"discussed":[122],"overcome":[124],"problems.":[126]},"counts_by_year":[{"year":2021,"cited_by_count":1},{"year":2015,"cited_by_count":1},{"year":2013,"cited_by_count":1},{"year":2012,"cited_by_count":5}],"updated_date":"2026-10-30T12:39:25.321706","created_date":"2016-06-24T00:00:00"}