{"id":"https://openalex.org/W1986862976","doi":"https://doi.org/10.1525/eth.2002.30.3.199","title":"Emotional Bureaucracies: Emotions Civil Servants, and Immigrants in the Swedish Welfare State","display_name":"Emotional Bureaucracies: Emotions Civil Servants, and Immigrants in the Swedish Welfare State","publication_year":2002,"publication_date":"2002-09-01","ids":{"openalex":"https://openalex.org/W1986862976","doi":"https://doi.org/10.1525/eth.2002.30.3.199","mag":"1986862976"},"language":"en","primary_location":{"id":"doi:10.1525/eth.2002.30.3.199","doi":"https://doi.org/10.1525/eth.2002.30.3.199","is_oa":false,"landing_page_url":"https://doi.org/10.1525/eth.2002.30.3.199","pdf_url":null,"source":{"id":"https://openalex.org/S133059572","display_name":"Ethos","issn_l":"0091-2131","issn":["0091-2131","1548-1352"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-class-a","anvur-scientific","cwts-core","dongbi-c","erih-plus","jufo-2","norway-1","poland-140","russia-white-list-1"],"host_organization":"https://openalex.org/P4310320595","host_organization_name":"Wiley","host_organization_lineage":["https://openalex.org/P4310320595"],"host_organization_lineage_names":["Wiley"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Ethos","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":null,"display_name":"Mark Graham","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I161593684","display_name":"Stockholm University","ror":"https://ror.org/05f0yaq80","country_code":"SE","type":"education","lineage":["https://openalex.org/I161593684"]}],"countries":["SE"],"is_corresponding":true,"raw_author_name":"Mark Graham","raw_affiliation_strings":["Department of Social Anthropology, Centre for Women's Studies at Stockholm University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Social Anthropology, Centre for Women's Studies at Stockholm University","institution_ids":["https://openalex.org/I161593684"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I161593684"],"apc_list":{"value":3400,"currency":"USD","value_usd":3400},"apc_paid":null,"fwci":3.9007,"has_fulltext":false,"cited_by_count":174,"citation_normalized_percentile":{"value":0.93690551,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":96,"max":100},"biblio":{"volume":"30","issue":"3","first_page":"199","last_page":"226"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12284","display_name":"Emotional Labor in Professions","score":0.9678000211715698,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12284","display_name":"Emotional Labor in Professions","score":0.9678000211715698,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10216","display_name":"Migration, Refugees, and Integration","score":0.009499999694526196,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10383","display_name":"Language, Discourse, Communication Strategies","score":0.003700000001117587,"subfield":{"id":"https://openalex.org/subfields/1203","display_name":"Language and Linguistics"},"field":{"id":"https://openalex.org/fields/12","display_name":"Arts and Humanities"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/public-sector-employment","display_name":"public sector employees","score":0.6769999861717224},{"id":"https://openalex.org/keywords/refugees","display_name":"refugees","score":0.7179999947547913},{"id":"https://openalex.org/keywords/welfare-state-ideology","display_name":"welfare state ideology","score":0.628000020980835},{"id":"https://openalex.org/keywords/emotional-expression","display_name":"emotional expression","score":0.5630000233650208},{"id":"https://openalex.org/keywords/multiculturalism","display_name":"multiculturalism","score":0.7229999899864197},{"id":"https://openalex.org/keywords/emotional-barriers","display_name":"emotional barriers","score":0.49900001287460327},{"id":"https://openalex.org/keywords/emotional-reciprocity","display_name":"emotional reciprocity","score":0.9929999709129333},{"id":"https://openalex.org/keywords/gender-and-emotion","display_name":"gender and emotion","score":0.890999972820282},{"id":"https://openalex.org/keywords/bureaucratic-encounters","display_name":"bureaucratic encounters","score":0.6499999761581421},{"id":"https://openalex.org/keywords/swedish-welfare-state","display_name":"Swedish welfare state","score":0.593999981880188}],"concepts":[{"id":"https://openalex.org/C173145845","wikidata":"https://www.wikidata.org/wiki/Q131572","display_name":"Refugee","level":2,"score":0.7081516981124878},{"id":"https://openalex.org/C51575053","wikidata":"https://www.wikidata.org/wiki/Q72468","display_name":"Bureaucracy","level":3,"score":0.6910646557807922},{"id":"https://openalex.org/C70036468","wikidata":"https://www.wikidata.org/wiki/Q131288","display_name":"Immigration","level":2,"score":0.5827078819274902},{"id":"https://openalex.org/C100243477","wikidata":"https://www.wikidata.org/wiki/Q12002092","display_name":"Welfare","level":2,"score":0.5292146801948547},{"id":"https://openalex.org/C542530943","wikidata":"https://www.wikidata.org/wiki/Q190656","display_name":"Multiculturalism","level":2,"score":0.47195330262184143},{"id":"https://openalex.org/C129603779","wikidata":"https://www.wikidata.org/wiki/Q192451","display_name":"Welfare state","level":3,"score":0.46435192227363586},{"id":"https://openalex.org/C169903001","wikidata":"https://www.wikidata.org/wiki/Q3264987","display_name":"Reciprocity (cultural anthropology)","level":2,"score":0.4579024314880371},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.4243970811367035},{"id":"https://openalex.org/C158071213","wikidata":"https://www.wikidata.org/wiki/Q7257","display_name":"Ideology","level":3,"score":0.4215332269668579},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.42050057649612427},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.3931156098842621},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3093850612640381},{"id":"https://openalex.org/C94625758","wikidata":"https://www.wikidata.org/wiki/Q7163","display_name":"Politics","level":2,"score":0.1985701322555542},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.13934209942817688}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1525/eth.2002.30.3.199","doi":"https://doi.org/10.1525/eth.2002.30.3.199","is_oa":false,"landing_page_url":"https://doi.org/10.1525/eth.2002.30.3.199","pdf_url":null,"source":{"id":"https://openalex.org/S133059572","display_name":"Ethos","issn_l":"0091-2131","issn":["0091-2131","1548-1352"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-class-a","anvur-scientific","cwts-core","dongbi-c","erih-plus","jufo-2","norway-1","poland-140","russia-white-list-1"],"host_organization":"https://openalex.org/P4310320595","host_organization_name":"Wiley","host_organization_lineage":["https://openalex.org/P4310320595"],"host_organization_lineage_names":["Wiley"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Ethos","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.6207000017166138,"id":"https://metadata.un.org/sdg/16","display_name":"Peace, justice, and strong institutions"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":15,"referenced_works":["https://openalex.org/W1971658792","https://openalex.org/W1980685039","https://openalex.org/W1987154081","https://openalex.org/W2028855680","https://openalex.org/W2048342259","https://openalex.org/W2054232302","https://openalex.org/W2058869603","https://openalex.org/W2084250934","https://openalex.org/W2086578237","https://openalex.org/W2095485169","https://openalex.org/W2133632305","https://openalex.org/W2145253090","https://openalex.org/W2158512037","https://openalex.org/W2164348864","https://openalex.org/W2238051084"],"related_works":["https://openalex.org/W636532107","https://openalex.org/W4200492779","https://openalex.org/W3162806470","https://openalex.org/W4409359077","https://openalex.org/W4295957416","https://openalex.org/W2109893757","https://openalex.org/W3015890048","https://openalex.org/W1522291229","https://openalex.org/W4301372530","https://openalex.org/W7137504040"],"abstract_inverted_index":{"This":[0],"article":[1],"examines":[2],"how":[3],"Swedish":[4,22,112],"emotional":[5,25,57,72,78,107,123],"expression":[6],"is":[7,48,95],"both":[8],"reflected":[9],"in":[10,38,67,87,109,127],"and":[11,27,32,76,80,83,131],"helps":[12],"to":[13,53,97,105,116],"reproduce":[14],"the":[15,18,39,63,81,101,122],"ideology":[16],"of":[17,24,41,65,85,92,125],"welfare":[19,30,102,129],"state.":[20],"A":[21],"ideal":[23],"compatibility":[26],"continuity":[28],"between":[29,74],"bureaucracies":[31,126],"their":[33],"clients":[34,118],"has":[35,60],"been":[36],"challenged":[37],"wake":[40],"refugee":[42,70,93,117],"immigration.":[43],"The":[44,90],"resulting":[45],"multicultural":[46,128],"society":[47],"understood":[49],"by":[50],"civil":[51,113],"servants":[52,114],"translate":[54],"into":[55,121],"an":[56],"complexity":[58],"that":[59],"consequences":[61,99],"for":[62,100],"levels":[64],"emotion":[66,86],"meetings":[68],"with":[69],"clients,":[71,77],"barriers":[73],"staff":[75],"reciprocity,":[79],"gendering":[82],"mobilization":[84],"bureaucratic":[88,132],"encounters.":[89],"presence":[91],"immigrants":[94],"shown":[96],"have":[98],"state's":[103],"ability":[104],"ensure":[106],"reproduction":[108],"society.":[110],"How":[111],"respond":[115],"provides":[119],"insights":[120],"dimension":[124],"states":[130],"work":[133],"more":[134],"generally.":[135]},"counts_by_year":[{"year":2026,"cited_by_count":18},{"year":2025,"cited_by_count":6},{"year":2024,"cited_by_count":10},{"year":2023,"cited_by_count":20},{"year":2022,"cited_by_count":12},{"year":2021,"cited_by_count":12},{"year":2020,"cited_by_count":16},{"year":2019,"cited_by_count":7},{"year":2018,"cited_by_count":13},{"year":2017,"cited_by_count":13},{"year":2016,"cited_by_count":3},{"year":2015,"cited_by_count":8},{"year":2014,"cited_by_count":11},{"year":2013,"cited_by_count":5},{"year":2012,"cited_by_count":5}],"updated_date":"2026-10-27T15:51:10.671819","created_date":"2016-06-24T00:00:00"}