{"id":"https://openalex.org/W1985036670","doi":"https://doi.org/10.1097/mlr.0b013e3181923fd7","title":"The Use of Patient Satisfaction Surveys and Alternative Coding Procedures to Predict Malpractice Risk","display_name":"The Use of Patient Satisfaction Surveys and Alternative Coding Procedures to Predict Malpractice Risk","publication_year":2009,"publication_date":"2009-05-01","ids":{"openalex":"https://openalex.org/W1985036670","doi":"https://doi.org/10.1097/mlr.0b013e3181923fd7","mag":"1985036670","pmid":"https://pubmed.ncbi.nlm.nih.gov/19365294"},"language":"en","primary_location":{"id":"doi:10.1097/mlr.0b013e3181923fd7","doi":"https://doi.org/10.1097/mlr.0b013e3181923fd7","is_oa":false,"landing_page_url":"https://doi.org/10.1097/mlr.0b013e3181923fd7","pdf_url":null,"source":{"id":"https://openalex.org/S79233773","display_name":"Medical Care","issn_l":"0025-7079","issn":["0025-7079","1537-1948"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core","dongbi-b","doyens","fnege-3","jufo-2","ki-jl-2","medline","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310315671","host_organization_name":"Lippincott Williams & Wilkins","host_organization_lineage":["https://openalex.org/P4310315671","https://openalex.org/P4310318547"],"host_organization_lineage_names":["Lippincott Williams & Wilkins","Wolters Kluwer"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Medical Care","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref","pubmed"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5089798282","display_name":"Francis A. Fullam","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I49886154","display_name":"Rush University","ror":"https://ror.org/01k9xac83","country_code":"US","type":"education","lineage":["https://openalex.org/I49886154"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Francis Fullam","raw_affiliation_strings":["Department of Health Systems Management, Rush University, 1700 West Van Buren Street, Chicago, IL, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Health Systems Management, Rush University, 1700 West Van Buren Street, Chicago, IL, USA","institution_ids":["https://openalex.org/I49886154"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5009756426","display_name":"Andrew N. Garman","orcid":"https://orcid.org/0000-0001-6733-4951","observed_orcids":["https://orcid.org/0000-0001-6733-4951"]},"institutions":[{"id":"https://openalex.org/I49886154","display_name":"Rush University","ror":"https://ror.org/01k9xac83","country_code":"US","type":"education","lineage":["https://openalex.org/I49886154"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Andrew N. Garman","raw_affiliation_strings":["Department of Health Systems Management, Rush University, Chicago, Illinois","Rush University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Health Systems Management, Rush University, Chicago, Illinois","institution_ids":["https://openalex.org/I49886154"]},{"raw_affiliation_string":"Rush University","institution_ids":["https://openalex.org/I49886154"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5089976240","display_name":"Tricia J. Johnson","orcid":"https://orcid.org/0000-0003-4768-0042","observed_orcids":["https://orcid.org/0000-0003-4768-0042"]},"institutions":[{"id":"https://openalex.org/I49886154","display_name":"Rush University","ror":"https://ror.org/01k9xac83","country_code":"US","type":"education","lineage":["https://openalex.org/I49886154"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Tricia J. Johnson","raw_affiliation_strings":["Department of Health Systems Management, Rush University, Chicago, Illinois","Rush University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Health Systems Management, Rush University, Chicago, Illinois","institution_ids":["https://openalex.org/I49886154"]},{"raw_affiliation_string":"Rush University","institution_ids":["https://openalex.org/I49886154"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5021967830","display_name":"E. C. Hedberg","orcid":"https://orcid.org/0000-0003-0679-0720","observed_orcids":["https://orcid.org/0000-0003-0679-0720"]},"institutions":[{"id":"https://openalex.org/I40347166","display_name":"University of Chicago","ror":"https://ror.org/024mw5h28","country_code":"US","type":"education","lineage":["https://openalex.org/I40347166"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Eric C. Hedberg","raw_affiliation_strings":["Department of Sociology, University of Chicago, Chicago, Illinois","CLAS-SS: Social and Family Dynamics, T. Denny Sanford School of (SSFD)"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Sociology, University of Chicago, Chicago, Illinois","institution_ids":["https://openalex.org/I40347166"]},{"raw_affiliation_string":"CLAS-SS: Social and Family Dynamics, T. Denny Sanford School of (SSFD)","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5009756426","https://openalex.org/A5089798282","https://openalex.org/A5089976240"],"corresponding_institution_ids":["https://openalex.org/I49886154"],"apc_list":null,"apc_paid":null,"fwci":45.3878,"has_fulltext":false,"cited_by_count":47,"citation_normalized_percentile":{"value":0.99635538,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":98},"biblio":{"volume":"47","issue":"5","first_page":"553","last_page":"559"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12339","display_name":"Medical Malpractice and Liability Issues","score":0.9951000213623047,"subfield":{"id":"https://openalex.org/subfields/3308","display_name":"Law"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12339","display_name":"Medical Malpractice and Liability Issues","score":0.9951000213623047,"subfield":{"id":"https://openalex.org/subfields/3308","display_name":"Law"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11722","display_name":"Patient Satisfaction in Healthcare","score":0.002199999988079071,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T12871","display_name":"Healthcare Quality and Management","score":0.001500000013038516,"subfield":{"id":"https://openalex.org/subfields/2739","display_name":"Public Health, Environmental and Occupational Health"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/medical-malpractice-litigation","display_name":"medical malpractice litigation","score":0.6740000247955322},{"id":"https://openalex.org/keywords/patient-satisfaction-questionnaire","display_name":"patient satisfaction survey","score":0.8040000200271606},{"id":"https://openalex.org/keywords/attending-physicians","display_name":"attending physicians","score":0.8289999961853027},{"id":"https://openalex.org/keywords/hospital-risk-management","display_name":"hospital risk management","score":0.6150000095367432}],"concepts":[{"id":"https://openalex.org/C2776798817","wikidata":"https://www.wikidata.org/wiki/Q318836","display_name":"Malpractice","level":2,"score":0.7777361869812012},{"id":"https://openalex.org/C2775944032","wikidata":"https://www.wikidata.org/wiki/Q22907659","display_name":"Patient satisfaction","level":2,"score":0.6219724416732788},{"id":"https://openalex.org/C162118730","wikidata":"https://www.wikidata.org/wiki/Q1128453","display_name":"Actuarial science","level":1,"score":0.5366811752319336},{"id":"https://openalex.org/C2777134139","wikidata":"https://www.wikidata.org/wiki/Q697327","display_name":"Lawsuit","level":2,"score":0.49797797203063965},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.47805267572402954},{"id":"https://openalex.org/C512399662","wikidata":"https://www.wikidata.org/wiki/Q3505712","display_name":"Family medicine","level":1,"score":0.4590853750705719},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.4497584402561188},{"id":"https://openalex.org/C514090530","wikidata":"https://www.wikidata.org/wiki/Q2565355","display_name":"Medical malpractice","level":3,"score":0.44211071729660034},{"id":"https://openalex.org/C151956035","wikidata":"https://www.wikidata.org/wiki/Q1132755","display_name":"Logistic regression","level":2,"score":0.4304667115211487},{"id":"https://openalex.org/C179518139","wikidata":"https://www.wikidata.org/wiki/Q5140297","display_name":"Coding (social sciences)","level":2,"score":0.4167572557926178},{"id":"https://openalex.org/C176217482","wikidata":"https://www.wikidata.org/wiki/Q860554","display_name":"Metric (unit)","level":2,"score":0.41036462783813477},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.34688541293144226},{"id":"https://openalex.org/C545542383","wikidata":"https://www.wikidata.org/wiki/Q2751242","display_name":"Medical emergency","level":1,"score":0.33260607719421387},{"id":"https://openalex.org/C159110408","wikidata":"https://www.wikidata.org/wiki/Q121176","display_name":"Nursing","level":1,"score":0.23087352514266968},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.16011908650398254},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.14790675044059753},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0963701605796814},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C126322002","wikidata":"https://www.wikidata.org/wiki/Q11180","display_name":"Internal medicine","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0}],"mesh":[{"descriptor_ui":"D000046","descriptor_name":"Academic Medical Centers","qualifier_ui":"Q000592","qualifier_name":"standards","is_major_topic":false},{"descriptor_ui":"D005544","descriptor_name":"Forecasting","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D005568","descriptor_name":"Forms and Records Control","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D006801","descriptor_name":"Humans","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D008318","descriptor_name":"Malpractice","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D012308","descriptor_name":"Risk Management","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D015146","descriptor_name":"Midwestern United States","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D017060","descriptor_name":"Patient Satisfaction","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D019538","descriptor_name":"Health Care Surveys","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true}],"locations_count":2,"locations":[{"id":"doi:10.1097/mlr.0b013e3181923fd7","doi":"https://doi.org/10.1097/mlr.0b013e3181923fd7","is_oa":false,"landing_page_url":"https://doi.org/10.1097/mlr.0b013e3181923fd7","pdf_url":null,"source":{"id":"https://openalex.org/S79233773","display_name":"Medical Care","issn_l":"0025-7079","issn":["0025-7079","1537-1948"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core","dongbi-b","doyens","fnege-3","jufo-2","ki-jl-2","medline","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310315671","host_organization_name":"Lippincott Williams & Wilkins","host_organization_lineage":["https://openalex.org/P4310315671","https://openalex.org/P4310318547"],"host_organization_lineage_names":["Lippincott Williams & Wilkins","Wolters Kluwer"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Medical Care","raw_type":"journal-article"},{"id":"pmid:19365294","doi":null,"is_oa":false,"landing_page_url":"https://pubmed.ncbi.nlm.nih.gov/19365294","pdf_url":null,"source":{"id":"https://openalex.org/S4306525036","display_name":"PubMed","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Medical care","raw_type":"Journal Article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Good health and well-being","score":0.6240000128746033,"id":"https://metadata.un.org/sdg/3"}],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":36,"referenced_works":["https://openalex.org/W183379846","https://openalex.org/W317118437","https://openalex.org/W1512308463","https://openalex.org/W1526782536","https://openalex.org/W1963996662","https://openalex.org/W1964131292","https://openalex.org/W1969874797","https://openalex.org/W1975822629","https://openalex.org/W2003111597","https://openalex.org/W2008714756","https://openalex.org/W2009162457","https://openalex.org/W2031466709","https://openalex.org/W2039961581","https://openalex.org/W2040061680","https://openalex.org/W2055548798","https://openalex.org/W2059422712","https://openalex.org/W2063490653","https://openalex.org/W2078528818","https://openalex.org/W2098896710","https://openalex.org/W2104635544","https://openalex.org/W2107091290","https://openalex.org/W2108905668","https://openalex.org/W2113144203","https://openalex.org/W2115003134","https://openalex.org/W2131877225","https://openalex.org/W2155317198","https://openalex.org/W2314002803","https://openalex.org/W2324392187","https://openalex.org/W2332920127","https://openalex.org/W2764606436","https://openalex.org/W3123575233","https://openalex.org/W3124237912","https://openalex.org/W4232182677","https://openalex.org/W4238735777","https://openalex.org/W4293170762","https://openalex.org/W6658256627"],"related_works":["https://openalex.org/W2059422712","https://openalex.org/W2933793064","https://openalex.org/W2133954741","https://openalex.org/W4292218069","https://openalex.org/W2405320695","https://openalex.org/W2165934773","https://openalex.org/W2039961581","https://openalex.org/W2039709025","https://openalex.org/W2324655890","https://openalex.org/W4235355728"],"abstract_inverted_index":{"PURPOSE:":[0],"Because":[1],"costs":[2],"associated":[3,151],"with":[4,80,152],"malpractice":[5,48,153,176,208],"litigation":[6,49,78],"draw":[7],"substantial":[8],"resources":[9],"away":[10],"from":[11,56,72],"patient":[12,39,81,95,165],"care,":[13],"many":[14],"health":[15],"care":[16],"organizations":[17],"are":[18],"seeking":[19],"efficient":[20],"methods":[21,34],"to":[22,32,45,74,85,93,115,127,175],"manage":[23],"these":[24],"risks.":[25,50,209],"The":[26],"purpose":[27],"of":[28,61,76,123,188],"this":[29],"study":[30],"was":[31,136,149],"identify":[33,46],"by":[35],"which":[36,129],"commonly":[37],"available":[38],"satisfaction":[40,82,96,113,147,166,197],"indicators":[41],"could":[42],"be":[43],"used":[44],"potential":[47],"SUBJECT":[51],"AND":[52],"METHODS:":[53],"Using":[54],"data":[55],"the":[57,102,111,155,180],"risk":[58],"management":[59],"department":[60],"a":[62,139,142,186,189,201],"large":[63],"academic":[64],"medical":[65],"center,":[66],"we":[67],"combined":[68],"yearly":[69],"administrative":[70],"records":[71],"1998":[73],"2006":[75],"malpractice-related":[77],"activity,":[79],"scores":[83],"related":[84],"attending":[86,134],"physicians.":[87],"We":[88,118],"then":[89,119],"applied":[90],"3":[91,121],"approaches":[92,158],"code":[94],"for":[97,179,204],"each":[98],"year:":[99],"(1)":[100],"calculating":[101],"overall":[103],"mean,":[104],"(2)":[105],"assigning":[106],"tertiles,":[107],"and":[108,206],"(3)":[109],"identifying":[110,205],"minimum":[112,181,196],"response":[114],"any":[116],"question.":[117],"estimated":[120],"versions":[122],"random-effect":[124],"logit":[125],"models":[126],"examine":[128],"estimators":[130],"predicted":[131],"whether":[132],"an":[133,171],"physician":[135],"named":[137],"in":[138,141,170],"lawsuit":[140],"given":[143],"year.":[144],"RESULTS:":[145],"Minimum":[146],"score":[148,182,198],"significantly":[150],"activity;":[154],"other":[156],"analytic":[157],"did":[159],"not":[160],"yield":[161],"significant":[162],"associations.":[163],"Although":[164],"explained":[167,183],"little":[168],"variation":[169],"individual":[172],"physician's":[173],"contribution":[174],"risk,":[177],"accounting":[178],"more":[184],"than":[185],"quarter":[187],"department's":[190],"contribution.":[191],"CONCLUSIONS:":[192],"Findings":[193],"suggest":[194],"that":[195],"may":[199],"provide":[200],"useful":[202],"metric":[203],"prioritizing":[207]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":5},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":5},{"year":2017,"cited_by_count":2},{"year":2016,"cited_by_count":3},{"year":2015,"cited_by_count":5},{"year":2014,"cited_by_count":5},{"year":2013,"cited_by_count":3},{"year":2012,"cited_by_count":3}],"updated_date":"2026-11-10T11:39:43.021295","created_date":"2016-06-24T00:00:00"}
