{"id":"https://openalex.org/W1984887733","doi":"https://doi.org/10.1108/09544780510594199","title":"Organizational structure for customer\u2010oriented TQM: an empirical investigation","display_name":"Organizational structure for customer\u2010oriented TQM: an empirical investigation","publication_year":2005,"publication_date":"2005-05-09","ids":{"openalex":"https://openalex.org/W1984887733","doi":"https://doi.org/10.1108/09544780510594199","mag":"1984887733"},"language":"en","primary_location":{"id":"doi:10.1108/09544780510594199","doi":"https://doi.org/10.1108/09544780510594199","is_oa":false,"landing_page_url":"https://doi.org/10.1108/09544780510594199","pdf_url":null,"source":{"id":"https://openalex.org/S48957891","display_name":"The TQM Journal","issn_l":"0954-478X","issn":["0954-478X","1754-2731","1754-274X","1758-6887"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-class-a","anvur-scientific","cwts-core","jufo-1","norway-1","poland-70","russia-white-list-1"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"The TQM Magazine","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5027634955","display_name":"Naceur Jabnoun","orcid":"https://orcid.org/0000-0003-2536-0726","observed_orcids":["https://orcid.org/0000-0003-2536-0726"]},"institutions":[{"id":"https://openalex.org/I29891158","display_name":"University of Sharjah","ror":"https://ror.org/00engpz63","country_code":"AE","type":"education","lineage":["https://openalex.org/I29891158"]}],"countries":["AE"],"is_corresponding":true,"raw_author_name":"Naceur Jabnoun","raw_affiliation_strings":["Department of Business Administration, University of Sharjah, Sharjah, United Arab Emirates"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Business Administration, University of Sharjah, Sharjah, United Arab Emirates","institution_ids":["https://openalex.org/I29891158"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5027634955"],"corresponding_institution_ids":["https://openalex.org/I29891158"],"apc_list":null,"apc_paid":null,"fwci":3.2607,"has_fulltext":false,"cited_by_count":53,"citation_normalized_percentile":{"value":0.91540419,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":99},"biblio":{"volume":"17","issue":"3","first_page":"226","last_page":"236"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.9878000020980835,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.9878000020980835,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12905","display_name":"Management Systems and Quality Improvement","score":0.008700000122189522,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11726","display_name":"Organizational Management and Innovation","score":0.0013000000035390258,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/total-quality-management","display_name":"total quality management","score":0.8640000224113464},{"id":"https://openalex.org/keywords/customer-orientation","display_name":"customer orientation","score":0.7760000228881836},{"id":"https://openalex.org/keywords/organizational-structure","display_name":"organizational structure","score":1.0},{"id":"https://openalex.org/keywords/tqm-implementation","display_name":"TQM implementation","score":0.9240000247955322},{"id":"https://openalex.org/keywords/process-networks","display_name":"process networks","score":0.5960000157356262},{"id":"https://openalex.org/keywords/organic-structure","display_name":"organic structure","score":0.949999988079071},{"id":"https://openalex.org/keywords/mechanistic-structure","display_name":"mechanistic structure","score":0.9980000257492065},{"id":"https://openalex.org/keywords/strategy-structure-fit","display_name":"strategy-structure fit","score":0.7639999985694885},{"id":"https://openalex.org/keywords/national-culture","display_name":"national culture","score":0.925000011920929},{"id":"https://openalex.org/keywords/expert-perceptions","display_name":"expert perceptions","score":0.503000020980835},{"id":"https://openalex.org/keywords/quality-managers","display_name":"quality managers","score":0.5130000114440918},{"id":"https://openalex.org/keywords/formalization","display_name":"formalization","score":0.4740000069141388},{"id":"https://openalex.org/keywords/risk-aversion","display_name":"risk aversion","score":0.7559999823570251},{"id":"https://openalex.org/keywords/organizational-complexity","display_name":"organizational complexity","score":0.8389999866485596}],"concepts":[{"id":"https://openalex.org/C138897024","wikidata":"https://www.wikidata.org/wiki/Q381001","display_name":"Total quality management","level":3,"score":0.8680999279022217},{"id":"https://openalex.org/C182566","wikidata":"https://www.wikidata.org/wiki/Q759524","display_name":"Organizational structure","level":2,"score":0.6739004254341125},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.6583192348480225},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.49334970116615295},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4898233115673065},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.4802551567554474},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.4689839482307434},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.44669151306152344},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.4460184574127197},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3639563322067261},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.31748706102371216},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.25606897473335266},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.15443697571754456},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.07755619287490845},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.07636380195617676},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.06758776307106018},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/09544780510594199","doi":"https://doi.org/10.1108/09544780510594199","is_oa":false,"landing_page_url":"https://doi.org/10.1108/09544780510594199","pdf_url":null,"source":{"id":"https://openalex.org/S48957891","display_name":"The TQM Journal","issn_l":"0954-478X","issn":["0954-478X","1754-2731","1754-274X","1758-6887"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-class-a","anvur-scientific","cwts-core","jufo-1","norway-1","poland-70","russia-white-list-1"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"The TQM Magazine","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[{"id":"https://metadata.un.org/sdg/9","score":0.4000000059604645,"display_name":"Industry, innovation and infrastructure"}],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":26,"referenced_works":["https://openalex.org/W620056181","https://openalex.org/W1489019407","https://openalex.org/W1561082337","https://openalex.org/W1581119931","https://openalex.org/W1966977564","https://openalex.org/W1969154100","https://openalex.org/W1998776173","https://openalex.org/W2029202320","https://openalex.org/W2029215279","https://openalex.org/W2048535368","https://openalex.org/W2050625219","https://openalex.org/W2053143181","https://openalex.org/W2089958709","https://openalex.org/W2101079813","https://openalex.org/W2118839174","https://openalex.org/W2123742646","https://openalex.org/W2135456080","https://openalex.org/W2140918013","https://openalex.org/W2150977542","https://openalex.org/W2163083643","https://openalex.org/W2320857333","https://openalex.org/W2321468892","https://openalex.org/W3121871227","https://openalex.org/W3123733296","https://openalex.org/W4256107530","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W2083456664","https://openalex.org/W7010828113","https://openalex.org/W2980252709","https://openalex.org/W2898100893","https://openalex.org/W50546149","https://openalex.org/W2329948866","https://openalex.org/W2163083643","https://openalex.org/W2229688865","https://openalex.org/W6908473188","https://openalex.org/W2021362177"],"abstract_inverted_index":{"Purpose":[0],"The":[1,222],"purpose":[2],"of":[3,16,32,42,51,79,89,100,115,118,127,130,160,169,185,234,242,248,303],"this":[4,105],"paper":[5,38,257,288],"is":[6,62,109,229],"to":[7,59,67,69,85,97,111,245,281],"identify":[8],"the":[9,14,29,45,49,72,77,87,90,101,113,116,119,128,131,158,167,183,232,240,246,259,295,301],"organizational":[10,227,249],"structure":[11,46,61,165,174,190,202,228,302],"that":[12,47,157,251,262,268],"supports":[13,48],"implementation":[15,50,78,168],"customer\u2010oriented":[17,52,80,170,264,285,305],"total":[18],"quality":[19,193],"management":[20,24],"(TQM).":[21],"Design/methodology/approach":[22],"Quality":[23],"has":[25,273,290],"been":[26],"developing":[27],"through":[28],"interactive":[30],"efforts":[31],"managers,":[33],"academicians,":[34],"and":[35,121,153,163,177,188,196,209,226,266,300],"consultants.":[36],"This":[37,211,256,271,287],"surveys":[39],"these":[40],"groups":[41],"experts":[43,120],"about":[44],"TQM.":[53,81,255,286,306],"A":[54],"questionnaire":[55],"including":[56,141],"items":[57,73],"related":[58],"TQM":[60,243,265],"developed.":[63],"Respondents":[64],"are":[65,83,95,252,279],"asked":[66],"indicate":[68],"what":[70],"extent":[71],"support":[74,104,166,263],"or":[75],"impede":[76,179,269],"Responses":[82],"analyzed":[84],"determine":[86,98,112],"dimensions":[88,103,140,159,184,261],"instrument.":[91],"Then,":[92],"one\u2010sample":[93],"t\u2010tests":[94],"used":[96,110],"which":[99],"resulting":[102],"implementation.":[106],"Finally,":[107],"ANOVA":[108],"impact":[114],"jobs":[117],"their":[122,125],"nationalities":[123],"on":[124,294],"perceptions":[126],"role":[129],"structural":[132,260],"dimensions.":[133],"Findings":[134],"Factor":[135],"analysis":[136],"resulted":[137],"in":[138,218],"seven":[139],"process":[142,161,186],"network,":[143],"mechanistic":[144,173,201],"structure,":[145,147,152],"classic":[146],"formalization,":[148],"risk":[149,175],"aversion,":[150,176],"organic":[151,164,189],"complexity.":[154],"Results":[155],"show":[156],"network":[162,187],"TQM,":[171],"while":[172],"complexity":[178],"it.":[180,270],"Academicians":[181],"valued":[182],"more":[191,203],"than":[192,205],"managers.":[194],"Arabs":[195],"Far":[197],"Easterners":[198],"looked":[199],"at":[200],"positively":[204],"Australians,":[206],"Western":[207],"Europeans,":[208],"Americans.":[210],"difference":[212],"may":[213],"be":[214],"explained":[215],"by":[216],"differences":[217],"national":[219,298],"cultures.":[220],"Originality/value":[221],"fit":[223],"between":[224,297],"strategy":[225],"essential":[230],"for":[231,276],"success":[233],"any":[235],"strategy.":[236],"Many":[237],"authors":[238],"attributed":[239],"failures":[241],"initiatives":[244],"presence":[247],"structures":[250],"incompatible":[253],"with":[254],"identified":[258],"those":[267],"result":[272],"important":[274,291],"implications":[275,293],"managers":[277],"who":[278],"planning":[280],"successfully":[282],"implement":[283],"a":[284,304],"also":[289],"research":[292],"relationship":[296],"culture":[299]},"counts_by_year":[{"year":2024,"cited_by_count":5},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":8},{"year":2018,"cited_by_count":2},{"year":2016,"cited_by_count":5},{"year":2015,"cited_by_count":2},{"year":2014,"cited_by_count":6},{"year":2013,"cited_by_count":4},{"year":2012,"cited_by_count":1}],"updated_date":"2026-10-30T12:39:25.321706","created_date":"2016-06-24T00:00:00"}