{"id":"https://openalex.org/W198298751","doi":null,"title":"Taking services seriously: how policy can stimulate the 'hidden innovation' in the UK\u2019s services economy","display_name":"Taking services seriously: how policy can stimulate the 'hidden innovation' in the UK\u2019s services economy","publication_year":2008,"publication_date":"2008-05-01","ids":{"openalex":"https://openalex.org/W198298751","mag":"198298751"},"language":"en","primary_location":{"id":"pmh:oai:eprints.soton.ac.uk:357120","doi":null,"is_oa":false,"landing_page_url":"https://eprints.soton.ac.uk/id/eprint/357120/1/Nesta_Report_C-MIT_v8.pdf","pdf_url":"https://eprints.soton.ac.uk/id/eprint/357120/1/Nesta_Report_C-MIT_v8.pdf","source":{"id":"https://openalex.org/S4306401019","display_name":"ePrints Soton (University of Southampton)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I43439940","host_organization_name":"University of Southampton","host_organization_lineage":["https://openalex.org/I43439940"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":null,"raw_type":"Book"},"volume":null,"type":"book","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5042491175","display_name":"Maria Abreu","orcid":"https://orcid.org/0000-0002-3891-3935","observed_orcids":["https://orcid.org/0000-0002-3891-3935"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Maria Abreu","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0002-3891-3935","affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5054682334","display_name":"Vadim Grinevich","orcid":"https://orcid.org/0000-0002-3207-3680","observed_orcids":["https://orcid.org/0000-0002-3207-3680"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Vadim Grinevich","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0002-3207-3680","affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5075935939","display_name":"Michael Kitson","orcid":"https://orcid.org/0000-0002-0177-664X","observed_orcids":["https://orcid.org/0000-0002-0177-664X"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Michael Kitson","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5019353593","display_name":"Mar\u00eda Savona","orcid":"https://orcid.org/0000-0003-4529-4869","observed_orcids":["https://orcid.org/0000-0003-4529-4869"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Mar\u00eda Savona","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0003-4529-4869","affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":8.947,"has_fulltext":false,"cited_by_count":31,"citation_normalized_percentile":{"value":0.97458045,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":97},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12851","display_name":"Firm Innovation and Growth","score":0.6973000168800354,"subfield":{"id":"https://openalex.org/subfields/2002","display_name":"Economics and Econometrics"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12851","display_name":"Firm Innovation and Growth","score":0.6973000168800354,"subfield":{"id":"https://openalex.org/subfields/2002","display_name":"Economics and Econometrics"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.2287999987602234,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10003","display_name":"Innovation and Knowledge Management","score":0.02239999920129776,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-innovation","display_name":"service innovation","score":0.6859999895095825},{"id":"https://openalex.org/keywords/hidden-innovation","display_name":"hidden innovation","score":0.9779999852180481},{"id":"https://openalex.org/keywords/service-economy","display_name":"service economy","score":0.699999988079071},{"id":"https://openalex.org/keywords/business-models","display_name":"business models","score":0.6729999780654907},{"id":"https://openalex.org/keywords/technology-exploitation","display_name":"technology exploitation","score":0.8740000128746033},{"id":"https://openalex.org/keywords/innovation-policy","display_name":"innovation policy","score":0.8420000076293945},{"id":"https://openalex.org/keywords/productivity-gap","display_name":"productivity gap","score":0.7260000109672546},{"id":"https://openalex.org/keywords/service-companies","display_name":"service companies","score":0.46399998664855957},{"id":"https://openalex.org/keywords/skills-and-training","display_name":"skills and training","score":0.35600000619888306},{"id":"https://openalex.org/keywords/technology-diffusion","display_name":"technology diffusion","score":0.7839999794960022}],"concepts":[{"id":"https://openalex.org/C165696696","wikidata":"https://www.wikidata.org/wiki/Q11287","display_name":"Exploit","level":2,"score":0.7398462891578674},{"id":"https://openalex.org/C151913843","wikidata":"https://www.wikidata.org/wiki/Q3454555","display_name":"Dominance (genetics)","level":3,"score":0.6929088830947876},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6573466062545776},{"id":"https://openalex.org/C204983608","wikidata":"https://www.wikidata.org/wiki/Q2111958","display_name":"Productivity","level":2,"score":0.590861976146698},{"id":"https://openalex.org/C40700","wikidata":"https://www.wikidata.org/wiki/Q1411783","display_name":"Industrial organization","level":1,"score":0.48520806431770325},{"id":"https://openalex.org/C30425244","wikidata":"https://www.wikidata.org/wiki/Q1221088","display_name":"Service economy","level":2,"score":0.4778194725513458},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.47141310572624207},{"id":"https://openalex.org/C3307092","wikidata":"https://www.wikidata.org/wiki/Q6532095","display_name":"Service innovation","level":3,"score":0.4399604797363281},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.33485108613967896},{"id":"https://openalex.org/C74363100","wikidata":"https://www.wikidata.org/wiki/Q273005","display_name":"Economic system","level":1,"score":0.24708738923072815},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.2292853593826294},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.20638015866279602},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.0},{"id":"https://openalex.org/C55493867","wikidata":"https://www.wikidata.org/wiki/Q7094","display_name":"Biochemistry","level":1,"score":0.0},{"id":"https://openalex.org/C104317684","wikidata":"https://www.wikidata.org/wiki/Q7187","display_name":"Gene","level":2,"score":0.0},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:eprints.soton.ac.uk:357120","doi":null,"is_oa":false,"landing_page_url":"https://eprints.soton.ac.uk/id/eprint/357120/1/Nesta_Report_C-MIT_v8.pdf","pdf_url":"https://eprints.soton.ac.uk/id/eprint/357120/1/Nesta_Report_C-MIT_v8.pdf","source":{"id":"https://openalex.org/S4306401019","display_name":"ePrints Soton (University of Southampton)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I43439940","host_organization_name":"University of Southampton","host_organization_lineage":["https://openalex.org/I43439940"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":null,"raw_type":"Book"},{"id":"mag:198298751","doi":null,"is_oa":false,"landing_page_url":"https://eprints.soton.ac.uk/357120/","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","score":1.0,"display_name":"Industry, innovation and infrastructure"},{"id":"https://metadata.un.org/sdg/8","score":0.9211000204086304,"display_name":"Decent work and economic growth"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W2036787811","https://openalex.org/W7070514801","https://openalex.org/W13904351","https://openalex.org/W2921547319","https://openalex.org/W1486631450","https://openalex.org/W7033422006","https://openalex.org/W2467641688","https://openalex.org/W268445636","https://openalex.org/W1540975170","https://openalex.org/W2000995411"],"abstract_inverted_index":{"Policy":[0],"could":[1],"have":[2,13],"an":[3],"important":[4],"role":[5],"in":[6,9,40,45,95,130],"stimulating":[7],"innovation":[8,61,129],"services.":[10],"However,":[11,123],"policymakers":[12],"lacked":[14],"robust":[15],"evidence":[16],"showing":[17],"how":[18,46],"these":[19],"sectors":[20,104],"innovate.":[21],"Drawing":[22],"on":[23,79],"a":[24,65],"survey":[25],"of":[26,37,67,92,158],"more":[27,89],"than":[28],"16,000":[29],"firms,":[30,69],"this":[31],"research":[32,57],"reveals":[33,59],"the":[34,56,74,96,101,113,117,153],"high":[35],"levels":[36],"\u2018hidden":[38],"innovation\u2019":[39],"some":[41],"services":[42,103,131],"sectors,":[43],"especially":[44],"they":[47,137],"develop":[48],"new":[49],"business":[50],"models":[51],"and":[52,70,81,119,150,152,156],"exploit":[53],"technology.":[54,159],"But":[55],"also":[58],"that":[60,71,83,136],"is":[62,105],"confined":[63],"to":[64,87,110,127,146],"minority":[66],"service":[68],"many":[72],"lack":[73],"skilled":[75],"personnel":[76],"or":[77],"intelligence":[78],"markets":[80],"technology":[82],"would":[84],"enable":[85],"them":[86],"become":[88],"innovative.":[90],"Because":[91],"their":[93],"dominance":[94],"economy,":[97],"improved":[98],"performance":[99],"by":[100],"UK\u2019s":[102],"necessary":[106],"if":[107,124],"we":[108,125,133],"are":[109,126],"significantly":[111],"close":[112],"productivity":[114],"gap":[115],"between":[116],"UK":[118],"other":[120],"leading":[121],"nations.":[122],"take":[128],"seriously,":[132],"must":[134],"recognise":[135],"innovate":[138],"differently":[139],"from":[140],"advanced":[141],"manufacturing.":[142],"We":[143],"need":[144],"policies":[145],"support":[147],"increased":[148],"training":[149],"development,":[151],"effective":[154],"dissemination":[155],"exploitation":[157]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2020,"cited_by_count":3},{"year":2019,"cited_by_count":2},{"year":2017,"cited_by_count":1},{"year":2015,"cited_by_count":3},{"year":2013,"cited_by_count":2},{"year":2012,"cited_by_count":1}],"updated_date":"2026-11-06T12:05:46.655746","created_date":"2016-06-24T00:00:00"}
