{"id":"https://openalex.org/W1982969449","doi":"https://doi.org/10.1108/10610421011059577","title":"Drivers of brand trust in internet retailing","display_name":"Drivers of brand trust in internet retailing","publication_year":2010,"publication_date":"2010-07-20","ids":{"openalex":"https://openalex.org/W1982969449","doi":"https://doi.org/10.1108/10610421011059577","mag":"1982969449"},"language":"en","primary_location":{"id":"doi:10.1108/10610421011059577","doi":"https://doi.org/10.1108/10610421011059577","is_oa":false,"landing_page_url":"https://doi.org/10.1108/10610421011059577","pdf_url":null,"source":{"id":"https://openalex.org/S58171247","display_name":"Journal of Product & Brand Management","issn_l":"1061-0421","issn":["1061-0421","2054-1643"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-4","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Product &amp; Brand Management","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5027280988","display_name":"Nimisha Ruparelia","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I99043593","display_name":"Macquarie University","ror":"https://ror.org/01sf06y89","country_code":"AU","type":"education","lineage":["https://openalex.org/I99043593"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Nimisha Ruparelia","raw_affiliation_strings":["Macquarie Graduate School of Management, Macquarie University, Macquarie Park, Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Macquarie Graduate School of Management, Macquarie University, Macquarie Park, Australia","institution_ids":["https://openalex.org/I99043593"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5101923447","display_name":"Lesley White","orcid":"https://orcid.org/0000-0001-7641-9447","observed_orcids":["https://orcid.org/0000-0001-7641-9447"]},"institutions":[{"id":"https://openalex.org/I129604602","display_name":"The University of Sydney","ror":"https://ror.org/0384j8v12","country_code":"AU","type":"education","lineage":["https://openalex.org/I129604602"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Lesley White","raw_affiliation_strings":["Faculty of Pharmacy, University of Sydney, Sydney, Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Pharmacy, University of Sydney, Sydney, Australia","institution_ids":["https://openalex.org/I129604602"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5017605995","display_name":"Kate Hughes","orcid":"https://orcid.org/0000-0002-6365-0292","observed_orcids":["https://orcid.org/0000-0002-6365-0292"]},"institutions":[{"id":"https://openalex.org/I99043593","display_name":"Macquarie University","ror":"https://ror.org/01sf06y89","country_code":"AU","type":"education","lineage":["https://openalex.org/I99043593"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Kate Hughes","raw_affiliation_strings":["Macquarie Graduate School of Management, Macquarie University, Macquarie Park, Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Macquarie Graduate School of Management, Macquarie University, Macquarie Park, Australia","institution_ids":["https://openalex.org/I99043593"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":7.603,"has_fulltext":false,"cited_by_count":66,"citation_normalized_percentile":{"value":0.96206726,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":93,"max":99},"biblio":{"volume":"19","issue":"4","first_page":"250","last_page":"260"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10145","display_name":"Consumer Behavior in Brand Consumption and Identification","score":0.5770999789237976,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10145","display_name":"Consumer Behavior in Brand Consumption and Identification","score":0.5770999789237976,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.18469999730587006,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.09229999780654907,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/brand-trust","display_name":"brand trust","score":0.984000027179718},{"id":"https://openalex.org/keywords/online-retail","display_name":"online retail","score":0.9860000014305115},{"id":"https://openalex.org/keywords/e-commerce","display_name":"e-commerce","score":0.7310000061988831},{"id":"https://openalex.org/keywords/internet-security","display_name":"internet security","score":0.7250000238418579},{"id":"https://openalex.org/keywords/online-privacy","display_name":"online privacy","score":0.8930000066757202},{"id":"https://openalex.org/keywords/word-of-mouth","display_name":"word of mouth","score":0.8500000238418579},{"id":"https://openalex.org/keywords/web-design","display_name":"web design","score":0.5270000100135803},{"id":"https://openalex.org/keywords/return-policy","display_name":"return policy","score":0.9629999995231628},{"id":"https://openalex.org/keywords/country-of-origin","display_name":"country of origin","score":0.8709999918937683},{"id":"https://openalex.org/keywords/purchase-experience","display_name":"purchase experience","score":0.5600000023841858}],"concepts":[{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.6825408935546875},{"id":"https://openalex.org/C2778813691","wikidata":"https://www.wikidata.org/wiki/Q1369832","display_name":"Purchasing","level":2,"score":0.6450159549713135},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.6156257390975952},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.5753249526023865},{"id":"https://openalex.org/C198531522","wikidata":"https://www.wikidata.org/wiki/Q485146","display_name":"Sample (material)","level":2,"score":0.546755850315094},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.5240607261657715},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5003576278686523},{"id":"https://openalex.org/C27574286","wikidata":"https://www.wikidata.org/wiki/Q320723","display_name":"Variables","level":2,"score":0.44988635182380676},{"id":"https://openalex.org/C120936955","wikidata":"https://www.wikidata.org/wiki/Q2155640","display_name":"Empirical research","level":2,"score":0.44004082679748535},{"id":"https://openalex.org/C2777267654","wikidata":"https://www.wikidata.org/wiki/Q3519023","display_name":"Test (biology)","level":2,"score":0.42544832825660706},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3618374466896057},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.1596052348613739},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.15929552912712097},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.13241064548492432},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.11986643075942993},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.1016618013381958},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.09694799780845642},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C43617362","wikidata":"https://www.wikidata.org/wiki/Q170050","display_name":"Chromatography","level":1,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/10610421011059577","doi":"https://doi.org/10.1108/10610421011059577","is_oa":false,"landing_page_url":"https://doi.org/10.1108/10610421011059577","pdf_url":null,"source":{"id":"https://openalex.org/S58171247","display_name":"Journal of Product & Brand Management","issn_l":"1061-0421","issn":["1061-0421","2054-1643"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-4","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Product &amp; Brand Management","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":44,"referenced_works":["https://openalex.org/W1484864026","https://openalex.org/W1492586516","https://openalex.org/W1519309208","https://openalex.org/W1965413504","https://openalex.org/W1974130534","https://openalex.org/W1988447536","https://openalex.org/W1990944405","https://openalex.org/W2004336976","https://openalex.org/W2005215882","https://openalex.org/W2012550155","https://openalex.org/W2017613618","https://openalex.org/W2020976086","https://openalex.org/W2030483771","https://openalex.org/W2031541840","https://openalex.org/W2034235631","https://openalex.org/W2041550373","https://openalex.org/W2041738775","https://openalex.org/W2061051906","https://openalex.org/W2063208335","https://openalex.org/W2070951272","https://openalex.org/W2083365829","https://openalex.org/W2087080275","https://openalex.org/W2104995768","https://openalex.org/W2110078189","https://openalex.org/W2115612291","https://openalex.org/W2129125364","https://openalex.org/W2130140239","https://openalex.org/W2137247419","https://openalex.org/W2141219150","https://openalex.org/W2142175015","https://openalex.org/W2147137292","https://openalex.org/W2153804514","https://openalex.org/W2157163379","https://openalex.org/W2159192216","https://openalex.org/W2588050207","https://openalex.org/W2737551687","https://openalex.org/W2759920583","https://openalex.org/W2992310966","https://openalex.org/W3124529843","https://openalex.org/W3124679280","https://openalex.org/W4231707992","https://openalex.org/W4244286381","https://openalex.org/W4244764420","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W190605125","https://openalex.org/W2410328302","https://openalex.org/W2004336976","https://openalex.org/W3200438181","https://openalex.org/W2916012163","https://openalex.org/W2084013197","https://openalex.org/W1967250561","https://openalex.org/W1994827628","https://openalex.org/W2330333694","https://openalex.org/W2163797585"],"abstract_inverted_index":{"Purpose":[0],"This":[1],"study":[2,175,207],"aims":[3],"to":[4,49,54,213],"investigate":[5],"the":[6,16,22,51,55,87,121,144,150,157,165,174,178,209],"attributes":[7,122,145],"that":[8,123,177],"create":[9],"brand":[10,73,92,130,229],"trust":[11],"in":[12,100],"internet":[13,158,162,166,217],"retailing":[14,218],"extending":[15],"work":[17,210],"by":[18,39],"Ha,":[19],"and":[20,30,79,106,110,114,159,202,216],"expanding":[21],"purchase":[23,163],"categories.":[24],"Design/methodology/approach":[25],"Using":[26],"a":[27,58,125,196,223],"two\u2010phase":[28],"qualitative":[29],"quantitative":[31],"methodology,":[32],"15":[33],"in\u2010depth":[34],"interviews":[35],"were":[36,47,96,167],"conducted":[37],"followed":[38],"written":[40],"surveys":[41],"from":[42,156,185,195],"199":[43],"respondents.":[44],"Linear":[45],"regressions":[46,139],"undertaken":[48],"test":[50],"hypotheses.":[52],"Further":[53],"empirical":[56],"research,":[57],"new":[59],"model":[60],"is":[61],"proposed.":[62],"Findings":[63],"Regression":[64],"analysis":[65,118],"using":[66,119,149],"Ha's":[67],"six":[68],"scales":[69,102],"of":[70,76,90,112,138,147,153,161,173,199,211,226],"security,":[71],"privacy,":[72],"name,":[74],"word":[75],"mouth,":[77],"information,":[78],"(past)":[80],"experience":[81],"yielded":[82],"anR2of":[83],"only":[84,120,181],"0.105":[85],"for":[86,134],"dependent":[88],"variable":[89],"web":[91],"trust.":[93,131,230],"Similar":[94],"results":[95,133],"obtained":[97],"when":[98,115,143],"adding":[99],"extra":[101],"(i.e.":[103],"website":[104],"design":[105],"navigation,":[107],"returns":[108],"policy":[109],"country":[111],"origin),":[113],"completing":[116],"regression":[117],"had":[124],"statistically":[126],"significant":[127],"correlation":[128],"with":[129],"The":[132,206],"all":[135],"three":[136],"types":[137],"increased":[140],"toR2\u2264":[141],"0.165":[142],"length":[146,152],"time":[148,154],"internet,":[151],"purchasing":[155],"frequency":[160],"on":[164],"included.":[168],"Research":[169],"limitations/implications":[170],"A":[171],"limitation":[172],"was":[176],"sample":[179],"included":[180],"part\u2010time":[182],"graduate":[183],"students":[184],"one":[186],"Australian":[187],"university.":[188],"Therefore":[189],"future":[190],"research":[191],"should":[192],"include":[193],"respondents":[194],"wider":[197,224],"range":[198,225],"ages,":[200],"income":[201],"educational":[203],"levels.":[204],"Originality/value":[205],"extends":[208],"Ha":[212],"additional":[214],"cultural":[215],"contexts.":[219],"It":[220],"also":[221],"introduces":[222],"factors":[227],"affecting":[228]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":6},{"year":2024,"cited_by_count":4},{"year":2023,"cited_by_count":5},{"year":2022,"cited_by_count":4},{"year":2021,"cited_by_count":8},{"year":2020,"cited_by_count":4},{"year":2019,"cited_by_count":6},{"year":2018,"cited_by_count":5},{"year":2017,"cited_by_count":3},{"year":2016,"cited_by_count":7},{"year":2015,"cited_by_count":5},{"year":2013,"cited_by_count":4},{"year":2012,"cited_by_count":2}],"updated_date":"2026-10-30T12:39:25.321706","created_date":"2016-06-24T00:00:00"}
