{"id":"https://openalex.org/W1982900899","doi":"https://doi.org/10.1016/j.jairtraman.2010.09.005","title":"What drives passenger loyalty to traditional and low-cost airlines? A formative partial least squares approach","display_name":"What drives passenger loyalty to traditional and low-cost airlines? A formative partial least squares approach","publication_year":2010,"publication_date":"2010-10-26","ids":{"openalex":"https://openalex.org/W1982900899","doi":"https://doi.org/10.1016/j.jairtraman.2010.09.005","mag":"1982900899"},"language":"en","primary_location":{"id":"doi:10.1016/j.jairtraman.2010.09.005","doi":"https://doi.org/10.1016/j.jairtraman.2010.09.005","is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.jairtraman.2010.09.005","pdf_url":null,"source":{"id":"https://openalex.org/S99242495","display_name":"Journal of Air Transport Management","issn_l":"0969-6997","issn":["0969-6997","1873-2089"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-class-a","anvur-scientific","cwts-core","dongbi-b","jufo-1","ki-jl-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Air Transport Management","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5069334477","display_name":"Josip Mikuli\u0107","orcid":"https://orcid.org/0000-0001-7079-668X","observed_orcids":["https://orcid.org/0000-0001-7079-668X"]},"institutions":[{"id":"https://openalex.org/I181343428","display_name":"University of Zagreb","ror":"https://ror.org/00mv6sv71","country_code":"HR","type":"education","lineage":["https://openalex.org/I181343428"]},{"id":"https://openalex.org/I4405258963","display_name":"Ekonomski fakultet - Zagreb","ror":"https://ror.org/01g0wme11","country_code":"HR","type":"education","lineage":["https://openalex.org/I181343428","https://openalex.org/I4405258963"]}],"countries":["HR"],"is_corresponding":true,"raw_author_name":"Josip Mikuli\u0107","raw_affiliation_strings":["Department of Tourism, Faculty of Economics and Business, University of Zagreb, J.F. Kennedy Square 6, 10000 Zagreb, Croatia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Tourism, Faculty of Economics and Business, University of Zagreb, J.F. Kennedy Square 6, 10000 Zagreb, Croatia","institution_ids":["https://openalex.org/I181343428","https://openalex.org/I4405258963"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5091711266","display_name":"Darko Prebe\u017eac","orcid":"https://orcid.org/0000-0003-4856-4668","observed_orcids":["https://orcid.org/0000-0003-4856-4668"]},"institutions":[{"id":"https://openalex.org/I181343428","display_name":"University of Zagreb","ror":"https://ror.org/00mv6sv71","country_code":"HR","type":"education","lineage":["https://openalex.org/I181343428"]},{"id":"https://openalex.org/I4405258963","display_name":"Ekonomski fakultet - Zagreb","ror":"https://ror.org/01g0wme11","country_code":"HR","type":"education","lineage":["https://openalex.org/I181343428","https://openalex.org/I4405258963"]}],"countries":["HR"],"is_corresponding":false,"raw_author_name":"Darko Prebe\u017eac","raw_affiliation_strings":["Department of Tourism, Faculty of Economics and Business, University of Zagreb, J.F. Kennedy Square 6, 10000 Zagreb, Croatia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Tourism, Faculty of Economics and Business, University of Zagreb, J.F. Kennedy Square 6, 10000 Zagreb, Croatia","institution_ids":["https://openalex.org/I181343428","https://openalex.org/I4405258963"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5069334477"],"corresponding_institution_ids":["https://openalex.org/I181343428","https://openalex.org/I4405258963"],"apc_list":{"value":3250,"currency":"USD","value_usd":3250},"apc_paid":null,"fwci":1.8806,"has_fulltext":false,"cited_by_count":102,"citation_normalized_percentile":{"value":0.89364878,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"17","issue":"4","first_page":"237","last_page":"240"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.7318999767303467,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.7318999767303467,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11599","display_name":"Aviation Industry Analysis and Trends","score":0.26589998602867126,"subfield":{"id":"https://openalex.org/subfields/2000","display_name":"General Economics, Econometrics and Finance"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.0003000000142492354,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/passenger-loyalty","display_name":"passenger loyalty","score":0.9940000176429749},{"id":"https://openalex.org/keywords/low-cost-carriers","display_name":"low-cost carriers","score":0.7630000114440918},{"id":"https://openalex.org/keywords/full-service-airlines","display_name":"full-service airlines","score":0.9010000228881836},{"id":"https://openalex.org/keywords/airline-choice","display_name":"airline choice","score":0.7870000004768372},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.972000002861023},{"id":"https://openalex.org/keywords/airfares","display_name":"airfares","score":0.6800000071525574},{"id":"https://openalex.org/keywords/lufthansa","display_name":"Lufthansa","score":0.8859999775886536}],"concepts":[{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.8413939476013184},{"id":"https://openalex.org/C175353025","wikidata":"https://www.wikidata.org/wiki/Q190915","display_name":"Low-cost carrier","level":2,"score":0.7826383113861084},{"id":"https://openalex.org/C42525527","wikidata":"https://www.wikidata.org/wiki/Q1209955","display_name":"Formative assessment","level":2,"score":0.748720645904541},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6446361541748047},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.5339770317077637},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.525164783000946},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.48596036434173584},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.4502429962158203},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.08448153734207153},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.06542089581489563}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1016/j.jairtraman.2010.09.005","doi":"https://doi.org/10.1016/j.jairtraman.2010.09.005","is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.jairtraman.2010.09.005","pdf_url":null,"source":{"id":"https://openalex.org/S99242495","display_name":"Journal of Air Transport Management","issn_l":"0969-6997","issn":["0969-6997","1873-2089"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-class-a","anvur-scientific","cwts-core","dongbi-b","jufo-1","ki-jl-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Air Transport Management","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":11,"referenced_works":["https://openalex.org/W1520714623","https://openalex.org/W1774460361","https://openalex.org/W1965699657","https://openalex.org/W1967807317","https://openalex.org/W1985419904","https://openalex.org/W2078558473","https://openalex.org/W2089134908","https://openalex.org/W2090552208","https://openalex.org/W2125551479","https://openalex.org/W3122877168","https://openalex.org/W4230637740"],"related_works":["https://openalex.org/W2311464090","https://openalex.org/W3109263387","https://openalex.org/W4210492634","https://openalex.org/W2125590621","https://openalex.org/W1983501580","https://openalex.org/W2404568732","https://openalex.org/W2143554521","https://openalex.org/W3203548915","https://openalex.org/W4315566306","https://openalex.org/W7217880044"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":4},{"year":2025,"cited_by_count":5},{"year":2024,"cited_by_count":6},{"year":2023,"cited_by_count":12},{"year":2022,"cited_by_count":6},{"year":2021,"cited_by_count":9},{"year":2020,"cited_by_count":10},{"year":2019,"cited_by_count":9},{"year":2018,"cited_by_count":11},{"year":2017,"cited_by_count":6},{"year":2016,"cited_by_count":11},{"year":2015,"cited_by_count":5},{"year":2014,"cited_by_count":5},{"year":2013,"cited_by_count":1},{"year":2012,"cited_by_count":2}],"updated_date":"2026-10-30T12:39:25.321706","created_date":"2016-06-24T00:00:00"}
