{"id":"https://openalex.org/W1981193501","doi":"https://doi.org/10.1109/icds.2010.46","title":"E-Banking and Its Impact on Banks' Performance and Consumers' Behaviour","display_name":"E-Banking and Its Impact on Banks' Performance and Consumers' Behaviour","publication_year":2010,"publication_date":"2010-02-01","ids":{"openalex":"https://openalex.org/W1981193501","doi":"https://doi.org/10.1109/icds.2010.46","mag":"1981193501"},"language":"en","primary_location":{"id":"doi:10.1109/icds.2010.46","doi":"https://doi.org/10.1109/icds.2010.46","is_oa":false,"landing_page_url":"https://doi.org/10.1109/icds.2010.46","pdf_url":null,"source":{"id":"https://openalex.org/S4306419880","display_name":"International Conference on the Digital Society","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2010 Fourth International Conference on Digital Society","raw_type":"proceedings-article"},"volume":null,"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5110959272","display_name":"Aqeel Ahmed","orcid":"https://orcid.org/0009-0009-5407-560X","observed_orcids":["https://orcid.org/0009-0009-5407-560X"]},"institutions":[{"id":"https://openalex.org/I124357947","display_name":"University of London","ror":"https://ror.org/04cw6st05","country_code":"GB","type":"education","lineage":["https://openalex.org/I124357947"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Aqeel Ahmed","raw_affiliation_strings":["Applied Research Centre of Business and Information, Guildhall College, London, UK","Appl. Res. Centre for Bus. & Inf. Technol. (ARCBIT), Guildhall Coll., London, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Applied Research Centre of Business and Information, Guildhall College, London, UK","institution_ids":[]},{"raw_affiliation_string":"Appl. Res. Centre for Bus. & Inf. Technol. (ARCBIT), Guildhall Coll., London, UK","institution_ids":["https://openalex.org/I124357947"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5088678834","display_name":"Karim Mohammed Rezaul","orcid":"https://orcid.org/0000-0001-8799-3997","observed_orcids":["https://orcid.org/0000-0001-8799-3997"]},"institutions":[{"id":"https://openalex.org/I184856343","display_name":"Wrexham University","ror":"https://ror.org/048kc0s52","country_code":"GB","type":"education","lineage":["https://openalex.org/I184856343"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Karim Mohammed Rezaul","raw_affiliation_strings":["Centre of Applied Internet Research (CAIR), Glynd\u0175r University, Wrexham, UK","Centre for Appl. Internet Res. (CAIR), Glyndwr Univ., Wrexham, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Centre of Applied Internet Research (CAIR), Glynd\u0175r University, Wrexham, UK","institution_ids":["https://openalex.org/I184856343"]},{"raw_affiliation_string":"Centre for Appl. Internet Res. (CAIR), Glyndwr Univ., Wrexham, UK","institution_ids":["https://openalex.org/I184856343"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5100720789","display_name":"Md. Azizur Rahman","orcid":"https://orcid.org/0000-0002-5672-4230","observed_orcids":["https://orcid.org/0000-0002-5672-4230","https://orcid.org/0009-0000-9956-0988"]},"institutions":[{"id":"https://openalex.org/I138801177","display_name":"University of Ulster","ror":"https://ror.org/01yp9g959","country_code":"GB","type":"education","lineage":["https://openalex.org/I138801177"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Muhammad Azizur Rahman","raw_affiliation_strings":["University of Ulster, Coleraine, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Ulster, Coleraine, UK","institution_ids":["https://openalex.org/I138801177"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":6,"citation_normalized_percentile":{"value":0.15709261,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":95},"biblio":{"volume":"30","issue":null,"first_page":"238","last_page":"242"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.5723000168800354,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.5723000168800354,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.26980000734329224,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13346","display_name":"Digital Transformation in Financial Services","score":0.0794999971985817,"subfield":{"id":"https://openalex.org/subfields/2000","display_name":"General Economics, Econometrics and Finance"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/electronic-banking","display_name":"electronic banking","score":0.9990000128746033},{"id":"https://openalex.org/keywords/bank-performance","display_name":"bank performance","score":0.7200000286102295},{"id":"https://openalex.org/keywords/consumer-behavior","display_name":"consumer behavior","score":0.9819999933242798},{"id":"https://openalex.org/keywords/e-service-quality","display_name":"e-service quality","score":0.9610000252723694},{"id":"https://openalex.org/keywords/online-banking","display_name":"internet banking","score":0.6480000019073486},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.7229999899864197},{"id":"https://openalex.org/keywords/operational-cost-reduction","display_name":"operational cost reduction","score":0.7570000290870667},{"id":"https://openalex.org/keywords/revenue-maximization","display_name":"revenue maximization","score":0.8339999914169312},{"id":"https://openalex.org/keywords/banking-innovation","display_name":"banking innovation","score":0.453000009059906}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6584436297416687},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5912247896194458},{"id":"https://openalex.org/C195742910","wikidata":"https://www.wikidata.org/wiki/Q176494","display_name":"Recession","level":2,"score":0.588126540184021},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5353591442108154},{"id":"https://openalex.org/C156152238","wikidata":"https://www.wikidata.org/wiki/Q1548025","display_name":"Retail banking","level":2,"score":0.5266851186752319},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5119889378547668},{"id":"https://openalex.org/C195487862","wikidata":"https://www.wikidata.org/wiki/Q850210","display_name":"Revenue","level":2,"score":0.5008001327514648},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.4503631591796875},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.4479694068431854},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.43096667528152466},{"id":"https://openalex.org/C139043278","wikidata":"https://www.wikidata.org/wiki/Q837171","display_name":"Financial services","level":2,"score":0.41865187883377075},{"id":"https://openalex.org/C40700","wikidata":"https://www.wikidata.org/wiki/Q1411783","display_name":"Industrial organization","level":1,"score":0.33799946308135986},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.21583572030067444},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.19777017831802368},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C165556158","wikidata":"https://www.wikidata.org/wiki/Q83937","display_name":"Keynesian economics","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/icds.2010.46","doi":"https://doi.org/10.1109/icds.2010.46","is_oa":false,"landing_page_url":"https://doi.org/10.1109/icds.2010.46","pdf_url":null,"source":{"id":"https://openalex.org/S4306419880","display_name":"International Conference on the Digital Society","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2010 Fourth International Conference on Digital Society","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[{"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9","score":0.6100000143051147}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":33,"referenced_works":["https://openalex.org/W71077346","https://openalex.org/W1485580950","https://openalex.org/W1514186485","https://openalex.org/W1587806570","https://openalex.org/W1966166519","https://openalex.org/W1967029735","https://openalex.org/W1968385496","https://openalex.org/W1977828166","https://openalex.org/W1978399955","https://openalex.org/W1988505411","https://openalex.org/W2010368551","https://openalex.org/W2012242612","https://openalex.org/W2018137068","https://openalex.org/W2035500061","https://openalex.org/W2055303871","https://openalex.org/W2064734778","https://openalex.org/W2075071261","https://openalex.org/W2085563972","https://openalex.org/W2095381835","https://openalex.org/W2105672009","https://openalex.org/W2112222359","https://openalex.org/W2118326621","https://openalex.org/W2125860986","https://openalex.org/W2148752962","https://openalex.org/W2429577366","https://openalex.org/W2499302459","https://openalex.org/W2609643046","https://openalex.org/W2794310369","https://openalex.org/W3121240296","https://openalex.org/W3125768455","https://openalex.org/W4241974402","https://openalex.org/W4251428838","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W4413201140","https://openalex.org/W2604472510","https://openalex.org/W2256423180","https://openalex.org/W2081363243","https://openalex.org/W3214433309","https://openalex.org/W3157065014","https://openalex.org/W2273990336","https://openalex.org/W4205182108","https://openalex.org/W7113685119","https://openalex.org/W4308864793"],"abstract_inverted_index":{"Financial":[0],"industry":[1],"is":[2,18],"a":[3,77,108,112,127],"heart":[4,34],"of":[5,35,59,81,91,105,126,130,140,158],"every":[6],"robust":[7],"economy,":[8],"if":[9,147],"it":[10,17,52],"collapses":[11],"so":[12],"will":[13],"the":[14,33,63,89,138],"economy":[15],"and":[16,26,39,65,120,134,169],"absolutely":[19],"evident":[20],"from":[21],"current":[22],"recession":[23],"in":[24,27,41,115],"UK,":[25],"turn,":[28],"Information":[29],"Technology":[30],"has":[31,75],"become":[32],"banking":[36],"sector.":[37],"Investment":[38],"reliance":[40],"e-banking":[42,92,141],"innovation":[43,64],"by":[44,154],"its":[45],"providers":[46],"to":[47,54,67,87,96,145],"offer":[48],"their":[49],"services":[50],"makes":[51],"essential":[53],"understand":[55],"how":[56],"various":[57],"aspects":[58],"consumer":[60],"behaviour":[61,95],"affect":[62],"respond":[66],"service":[68,160],"quality.":[69,98],"Within":[70],"this":[71,73,122],"context":[72],"paper":[74,123],"undergone":[76],"critical":[78,128],"literature":[79,136],"review":[80,129],"previous":[82],"researchers":[83],"with":[84],"an":[85],"objective":[86],"examine":[88,146],"impact":[90,139],"on":[93,142],"consumer's":[94],"e-service":[97],"To":[99],"further":[100],"this,":[101],"since":[102],"increased":[103],"adoption":[104],"internet":[106],"as":[107],"delivery":[109,163],"channel":[110],"contributes":[111],"gradual":[113],"reduction":[114],"overhead":[116],"expenses":[117],"(Marketing,":[118],"IT":[119],"Staff),":[121],"also":[124],"consists":[125],"peer":[131],"reviewed,":[132],"scholarly":[133],"organizational":[135],"regarding":[137],"banks'":[143],"performance":[144],"banks":[148],"have":[149],"successfully":[150],"achieved":[151],"customer's":[152],"satisfaction,":[153],"providing":[155],"high":[156],"level":[157],"quality":[159],"through":[161],"online":[162],"channel,":[164],"besides":[165],"operating":[166],"cost":[167],"minimization":[168],"revenue":[170],"maximization.":[171]},"counts_by_year":[{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":2},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":1}],"updated_date":"2026-10-30T12:39:25.321706","created_date":"2016-06-24T00:00:00"}
