{"id":"https://openalex.org/W1981015724","doi":"https://doi.org/10.1007/978-1-4471-4600-1_45","title":"Customer Satisfaction: A Comparison of Public and Private Banks of Pakistan","display_name":"Customer Satisfaction: A Comparison of Public and Private Banks of Pakistan","publication_year":2012,"publication_date":"2012-09-25","ids":{"openalex":"https://openalex.org/W1981015724","doi":"https://doi.org/10.1007/978-1-4471-4600-1_45","mag":"1981015724"},"language":"en","primary_location":{"id":"doi:10.1007/978-1-4471-4600-1_45","doi":"https://doi.org/10.1007/978-1-4471-4600-1_45","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-1-4471-4600-1_45","pdf_url":null,"source":{"id":"https://openalex.org/S4210179954","display_name":"Lecture notes in electrical engineering","issn_l":"1876-1100","issn":["1876-1100","1876-1119"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","jufo-1","norway-1"],"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Electrical Engineering","raw_type":"book-chapter"},"volume":{"id":"https://openalex.org/W2741616558","display_name":"Proceedings of the Sixth International Conference on Management Science and Engineering Management"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5031431705","display_name":"Waqar ul Haq","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I36448004","display_name":"Shaheed Zulfiqar Ali Bhutto Institute of Science and Technology","ror":"https://ror.org/05yfc2w21","country_code":"PK","type":"education","lineage":["https://openalex.org/I36448004"]}],"countries":["PK"],"is_corresponding":true,"raw_author_name":"Waqarul Haq","raw_affiliation_strings":["Management Science Department, Shaheed Zulfikar Ali Bhutto Institute of Science and Technology, Islamabad, Pakistan","Shaheed Zulfikar Ali Bhutto Institute of Science & Technology"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Management Science Department, Shaheed Zulfikar Ali Bhutto Institute of Science and Technology, Islamabad, Pakistan","institution_ids":["https://openalex.org/I36448004"]},{"raw_affiliation_string":"Shaheed Zulfikar Ali Bhutto Institute of Science & Technology","institution_ids":["https://openalex.org/I36448004"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5022613040","display_name":"Bakhtiar Muhammad","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I36448004","display_name":"Shaheed Zulfiqar Ali Bhutto Institute of Science and Technology","ror":"https://ror.org/05yfc2w21","country_code":"PK","type":"education","lineage":["https://openalex.org/I36448004"]}],"countries":["PK"],"is_corresponding":false,"raw_author_name":"Bakhtiar Muhammad","raw_affiliation_strings":["Management Science Department, Shaheed Zulfikar Ali Bhutto Institute of Science and Technology, Islamabad, Pakistan","Shaheed Zulfikar Ali Bhutto Institute of Science & Technology"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Management Science Department, Shaheed Zulfikar Ali Bhutto Institute of Science and Technology, Islamabad, Pakistan","institution_ids":["https://openalex.org/I36448004"]},{"raw_affiliation_string":"Shaheed Zulfikar Ali Bhutto Institute of Science & Technology","institution_ids":["https://openalex.org/I36448004"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5031431705"],"corresponding_institution_ids":["https://openalex.org/I36448004"],"apc_list":null,"apc_paid":null,"fwci":5.1552,"has_fulltext":false,"cited_by_count":20,"citation_normalized_percentile":{"value":0.95937307,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":null,"issue":null,"first_page":"515","last_page":"523"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9253000020980835,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9253000020980835,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14183","display_name":"Banking Sector Performance and Management","score":0.0706000030040741,"subfield":{"id":"https://openalex.org/subfields/1402","display_name":"Accounting"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.0010000000474974513,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.9990000128746033},{"id":"https://openalex.org/keywords/state-owned-banks","display_name":"state-owned banks","score":0.8519999980926514},{"id":"https://openalex.org/keywords/private-banks","display_name":"private banks","score":0.9959999918937683},{"id":"https://openalex.org/keywords/comparative-analysis-of-banks","display_name":"bank comparison","score":0.7839999794960022},{"id":"https://openalex.org/keywords/banking-services","display_name":"banking services","score":0.7630000114440918},{"id":"https://openalex.org/keywords/customer-service","display_name":"customer service","score":0.6449999809265137},{"id":"https://openalex.org/keywords/bank-location","display_name":"bank location","score":0.48500001430511475},{"id":"https://openalex.org/keywords/bank-reliability","display_name":"bank reliability","score":0.47600001096725464}],"concepts":[{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.8823160529136658},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.64790940284729},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.6314271688461304},{"id":"https://openalex.org/C43214815","wikidata":"https://www.wikidata.org/wiki/Q7310987","display_name":"Reliability (semiconductor)","level":3,"score":0.6236287355422974},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.6036507487297058},{"id":"https://openalex.org/C31367271","wikidata":"https://www.wikidata.org/wiki/Q5196444","display_name":"Customer advocacy","level":4,"score":0.47071000933647156},{"id":"https://openalex.org/C2984334869","wikidata":"https://www.wikidata.org/wiki/Q1060653","display_name":"Customer service","level":3,"score":0.47033295035362244},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.44903823733329773},{"id":"https://openalex.org/C121426985","wikidata":"https://www.wikidata.org/wiki/Q591763","display_name":"Private sector","level":2,"score":0.4471646547317505},{"id":"https://openalex.org/C147859227","wikidata":"https://www.wikidata.org/wiki/Q294217","display_name":"Public sector","level":2,"score":0.43062639236450195},{"id":"https://openalex.org/C101276457","wikidata":"https://www.wikidata.org/wiki/Q5196474","display_name":"Customer retention","level":4,"score":0.4287773370742798},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.40762007236480713},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.18104040622711182},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.1351548135280609},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.11029452085494995},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C163258240","wikidata":"https://www.wikidata.org/wiki/Q25342","display_name":"Power (physics)","level":2,"score":0.0},{"id":"https://openalex.org/C136264566","wikidata":"https://www.wikidata.org/wiki/Q159810","display_name":"Economy","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-1-4471-4600-1_45","doi":"https://doi.org/10.1007/978-1-4471-4600-1_45","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-1-4471-4600-1_45","pdf_url":null,"source":{"id":"https://openalex.org/S4210179954","display_name":"Lecture notes in electrical engineering","issn_l":"1876-1100","issn":["1876-1100","1876-1119"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","jufo-1","norway-1"],"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Electrical Engineering","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[{"score":0.4099999964237213,"id":"https://metadata.un.org/sdg/8","display_name":"Decent work and economic growth"}],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":11,"referenced_works":["https://openalex.org/W1788872303","https://openalex.org/W1972265112","https://openalex.org/W2061915826","https://openalex.org/W2137104686","https://openalex.org/W2139487472","https://openalex.org/W2148323694","https://openalex.org/W2292251784","https://openalex.org/W2341348671","https://openalex.org/W4236991671","https://openalex.org/W4243838916","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W2253468889","https://openalex.org/W2463426033","https://openalex.org/W4287558140","https://openalex.org/W7220282947","https://openalex.org/W3213085822","https://openalex.org/W1596986739","https://openalex.org/W4414182695","https://openalex.org/W2554095873","https://openalex.org/W3137676563","https://openalex.org/W4291965707"],"abstract_inverted_index":null,"counts_by_year":[{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":3},{"year":2018,"cited_by_count":3},{"year":2017,"cited_by_count":2},{"year":2016,"cited_by_count":2},{"year":2015,"cited_by_count":3},{"year":2014,"cited_by_count":2}],"updated_date":"2026-10-10T09:11:00.788812","created_date":"2016-06-24T00:00:00"}
