{"id":"https://openalex.org/W1980052182","doi":"https://doi.org/10.1108/09604520910984346","title":"The role of competence in initiating the transition from products to service","display_name":"The role of competence in initiating the transition from products to service","publication_year":2009,"publication_date":"2009-09-04","ids":{"openalex":"https://openalex.org/W1980052182","doi":"https://doi.org/10.1108/09604520910984346","mag":"1980052182"},"language":"en","primary_location":{"id":"doi:10.1108/09604520910984346","doi":"https://doi.org/10.1108/09604520910984346","is_oa":false,"landing_page_url":"https://doi.org/10.1108/09604520910984346","pdf_url":null,"source":{"id":"https://openalex.org/S4210192430","display_name":"Managing Service Quality","issn_l":"0960-4529","issn":["0960-4529","1758-8030"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-class-a","anvur-scientific","cwts-core"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Managing Service Quality: An International Journal","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5071354433","display_name":"Margareta Bjurklo","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I43968019","display_name":"Karlstad University","ror":"https://ror.org/05s754026","country_code":"SE","type":"education","lineage":["https://openalex.org/I43968019"]}],"countries":["SE"],"is_corresponding":false,"raw_author_name":"Margareta Bjurklo","raw_affiliation_strings":["Department of Business Administration, Karlstad University, Karlstad, Sweden"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Business Administration, Karlstad University, Karlstad, Sweden","institution_ids":["https://openalex.org/I43968019"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5012900375","display_name":"Bo Edvardsson","orcid":"https://orcid.org/0000-0003-2705-0836","observed_orcids":["https://orcid.org/0000-0003-2705-0836"]},"institutions":[{"id":"https://openalex.org/I43968019","display_name":"Karlstad University","ror":"https://ror.org/05s754026","country_code":"SE","type":"education","lineage":["https://openalex.org/I43968019"]}],"countries":["SE"],"is_corresponding":false,"raw_author_name":"Bo Edvardsson","raw_affiliation_strings":["CTF\u2010Service Research Centre, Karlstad University, Karlstad, Sweden"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"CTF\u2010Service Research Centre, Karlstad University, Karlstad, Sweden","institution_ids":["https://openalex.org/I43968019"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5062174546","display_name":"Heiko Gebauer","orcid":"https://orcid.org/0000-0003-2933-244X","observed_orcids":["https://orcid.org/0000-0003-2933-244X"]},"institutions":[{"id":"https://openalex.org/I202963720","display_name":"University of St.Gallen","ror":"https://ror.org/0561a3s31","country_code":"CH","type":"education","lineage":["https://openalex.org/I202963720"]}],"countries":["CH"],"is_corresponding":false,"raw_author_name":"Heiko Gebauer","raw_affiliation_strings":["Institute of Technology Management, University of St Gallen, St Gallen, Switzerland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Institute of Technology Management, University of St Gallen, St Gallen, Switzerland","institution_ids":["https://openalex.org/I202963720"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":6.2131,"has_fulltext":false,"cited_by_count":30,"citation_normalized_percentile":{"value":0.95652701,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":"19","issue":"5","first_page":"493","last_page":"510"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9965999722480774,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9965999722480774,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10003","display_name":"Innovation and Knowledge Management","score":0.0017000000225380063,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.0007999999797903001,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/product-service-transition","display_name":"product-service transition","score":0.6539999842643738},{"id":"https://openalex.org/keywords/service-orientation","display_name":"service orientation","score":0.5019999742507935},{"id":"https://openalex.org/keywords/customer-value-management","display_name":"customer value management","score":0.9990000128746033},{"id":"https://openalex.org/keywords/knowledge-intensive-companies","display_name":"knowledge-intensive companies","score":0.5569999814033508},{"id":"https://openalex.org/keywords/machine-building-industry","display_name":"machine-building industry","score":0.7649999856948853},{"id":"https://openalex.org/keywords/tool-steel","display_name":"tool steel","score":0.6669999957084656},{"id":"https://openalex.org/keywords/cultural-change","display_name":"cultural change","score":0.6110000014305115},{"id":"https://openalex.org/keywords/employee-knowledge-sharing","display_name":"employee knowledge sharing","score":0.7239999771118164},{"id":"https://openalex.org/keywords/value-in-use","display_name":"value-in-use","score":0.7630000114440918}],"concepts":[{"id":"https://openalex.org/C100521375","wikidata":"https://www.wikidata.org/wiki/Q2015382","display_name":"Competence (human resources)","level":2,"score":0.6619621515274048},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.587878406047821},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.5868447422981262},{"id":"https://openalex.org/C120936955","wikidata":"https://www.wikidata.org/wiki/Q2155640","display_name":"Empirical research","level":2,"score":0.5369823575019836},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5304871201515198},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.49831199645996094},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.4458176791667938},{"id":"https://openalex.org/C37662734","wikidata":"https://www.wikidata.org/wiki/Q5156289","display_name":"Competence-based management","level":4,"score":0.43627065420150757},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.3668364882469177},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.27915632724761963},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.2001822590827942},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.1802418828010559},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.14602407813072205},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C108578832","wikidata":"https://www.wikidata.org/wiki/Q7621835","display_name":"Strategic financial management","level":3,"score":0.0},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.0},{"id":"https://openalex.org/C48243021","wikidata":"https://www.wikidata.org/wiki/Q932522","display_name":"Strategic planning","level":2,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1108/09604520910984346","doi":"https://doi.org/10.1108/09604520910984346","is_oa":false,"landing_page_url":"https://doi.org/10.1108/09604520910984346","pdf_url":null,"source":{"id":"https://openalex.org/S4210192430","display_name":"Managing Service Quality","issn_l":"0960-4529","issn":["0960-4529","1758-8030"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-class-a","anvur-scientific","cwts-core"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Managing Service Quality: An International Journal","raw_type":"journal-article"},{"id":"pmh:oai:alexandria.unisg.ch:20.500.14171/76139","doi":null,"is_oa":false,"landing_page_url":"https://www.alexandria.unisg.ch/handle/20.500.14171/76139","pdf_url":null,"source":{"id":"https://openalex.org/S4306400650","display_name":"Alexandria (UniSG) (University of St.Gallen)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4210158813","host_organization_name":"St.Gallen University of Teacher Education","host_organization_lineage":["https://openalex.org/I4210158813"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"journal article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":47,"referenced_works":["https://openalex.org/W52589425","https://openalex.org/W54101659","https://openalex.org/W164220403","https://openalex.org/W1489109817","https://openalex.org/W1495419098","https://openalex.org/W1501492469","https://openalex.org/W1506150625","https://openalex.org/W1515587369","https://openalex.org/W1523673903","https://openalex.org/W1527311855","https://openalex.org/W1527530859","https://openalex.org/W1556808170","https://openalex.org/W1570327308","https://openalex.org/W1582407391","https://openalex.org/W1586050762","https://openalex.org/W1608772364","https://openalex.org/W1960332648","https://openalex.org/W1996204573","https://openalex.org/W1999625179","https://openalex.org/W2010598419","https://openalex.org/W2013709338","https://openalex.org/W2018361521","https://openalex.org/W2040278068","https://openalex.org/W2046500054","https://openalex.org/W2073506374","https://openalex.org/W2075252328","https://openalex.org/W2076708753","https://openalex.org/W2078455125","https://openalex.org/W2078854905","https://openalex.org/W2082915804","https://openalex.org/W2084735543","https://openalex.org/W2094343961","https://openalex.org/W2095529336","https://openalex.org/W2103530902","https://openalex.org/W2104392452","https://openalex.org/W2104983861","https://openalex.org/W2118607208","https://openalex.org/W2122509472","https://openalex.org/W2135526934","https://openalex.org/W2141951329","https://openalex.org/W2150587481","https://openalex.org/W2477209142","https://openalex.org/W2582377764","https://openalex.org/W2965306317","https://openalex.org/W3093012486","https://openalex.org/W4285719527","https://openalex.org/W4388147587"],"related_works":["https://openalex.org/W2144389635","https://openalex.org/W2316568627","https://openalex.org/W2462616351","https://openalex.org/W2807247410","https://openalex.org/W2535839894","https://openalex.org/W7098749630","https://openalex.org/W2622307258","https://openalex.org/W2494034158","https://openalex.org/W2094343961","https://openalex.org/W2185428228"],"abstract_inverted_index":{"Purpose":[0],"The":[1,28,112,119,134,153],"aim":[2],"of":[3,19,22,35,43,53,58,128,193,201],"this":[4],"paper":[5,29],"is":[6],"to":[7,25,31,99,105,108,125,140,143,146,156,164],"suggest":[8],"a":[9,44,72,80],"new":[10,37],"competence\u2010based":[11],"framework":[12,38],"for":[13,65,149,184],"describing":[14],"and":[15,79,107,130,170,176,189,196],"analysing":[16],"the":[17,20,33,36,54,62,66,90,101,126,150,157,181,191,199,202,209],"initiation":[18],"transition":[21,102],"goods\u2010dominant":[23],"companies":[24],"service":[26,106],"providers.":[27],"seeks":[30],"illustrate":[32],"relevance":[34],"in":[39,116,187],"an":[40],"empirical":[41,63],"study":[42,52,69,82,154],"knowledge\u2010intensive":[45],"mechanical":[46],"engineering":[47],"company.":[48],"Design/methodology/approach":[49],"A":[50,68],"single\u2010case":[51],"world's":[55],"leading":[56],"maker":[57],"tool":[59],"steel":[60],"forms":[61],"basis":[64],"paper.":[67],"based":[70],"on":[71,87,161],"qualitative":[73],"research":[74],"methodology,":[75],"involving":[76],"inductive":[77],"inquiry":[78],"field":[81],"over":[83],"six":[84],"years":[85],"focusing":[86,160],"\u201cnarratives":[88],"from":[89,103],"field\u201d":[91],"was":[92],"conducted.":[93],"Findings":[94],"New":[95],"competencies":[96],"are":[97,114],"needed":[98],"initiate":[100],"products":[104],"manage":[109],"service\u2010based":[110],"offerings.":[111],"findings":[113],"summarised":[115],"two":[117],"categories.":[118],"first,":[120],"\u201ccustomer":[121,136,173,177],"value":[122,137,174,178],"socialisation\u201d,":[123],"refers":[124,139],"sharing":[127],"experiences":[129],"knowledge":[131],"among":[132],"employees.":[133],"second,":[135],"management\u201d,":[138],"management's":[141],"ability":[142],"encourage":[144],"employees":[145],"create":[147],"value\u2010in\u2010use":[148],"customers.":[151],"Originality/value":[152],"contributes":[155],"literature":[158],"by:":[159],"issues":[162],"related":[163],"competence":[165,186],"(rather":[166],"than":[167],"organisational":[168],"structures":[169],"strategy);":[171],"identifying":[172],"socialisation\u201d":[175],"management\u201d":[179],"as":[180],"important":[182],"dimensions":[183],"engendering":[185],"employees;":[188],"introducing":[190],"concepts":[192],"\u201cunfreezing\u201d,":[194],"\u201cmovement\u201d,":[195],"\u201crefreezing,\u201d":[197],"into":[198],"management":[200],"necessary":[203],"cultural":[204],"change":[205],"that":[206],"must":[207],"accompany":[208],"transition.":[210]},"counts_by_year":[{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":2},{"year":2018,"cited_by_count":3},{"year":2017,"cited_by_count":4},{"year":2016,"cited_by_count":4},{"year":2015,"cited_by_count":2},{"year":2014,"cited_by_count":3},{"year":2013,"cited_by_count":5},{"year":2012,"cited_by_count":3}],"updated_date":"2026-10-30T12:39:25.321706","created_date":"2016-06-24T00:00:00"}