{"id":"https://openalex.org/W1978982730","doi":"https://doi.org/10.1007/bf00381727","title":"Learned helplessness as an explanation of elderly consumer complaint behavior","display_name":"Learned helplessness as an explanation of elderly consumer complaint behavior","publication_year":1989,"publication_date":"1989-05-01","ids":{"openalex":"https://openalex.org/W1978982730","doi":"https://doi.org/10.1007/bf00381727","mag":"1978982730"},"language":"en","primary_location":{"id":"doi:10.1007/bf00381727","doi":"https://doi.org/10.1007/bf00381727","is_oa":false,"landing_page_url":"https://doi.org/10.1007/bf00381727","pdf_url":null,"source":{"id":"https://openalex.org/S76633192","display_name":"Journal of Business Ethics","issn_l":"0167-4544","issn":["0167-4544","1573-0697"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-1","jufo-2","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Business Ethics","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5059212497","display_name":"Mary C. LaForge","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I8078737","display_name":"Clemson University","ror":"https://ror.org/037s24f05","country_code":"US","type":"education","lineage":["https://openalex.org/I8078737"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Mary C. LaForge","raw_affiliation_strings":["Dept. of Marketing, College of Commerce and Industry, Clemson University, 29634-1325, Clemson, SC, USA","Dept. of Marketing, College of Commerce and Industry, Clemson University, Clemson, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Dept. of Marketing, College of Commerce and Industry, Clemson University, 29634-1325, Clemson, SC, USA","institution_ids":["https://openalex.org/I8078737"]},{"raw_affiliation_string":"Dept. of Marketing, College of Commerce and Industry, Clemson University, Clemson, USA","institution_ids":["https://openalex.org/I8078737"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5059212497"],"corresponding_institution_ids":["https://openalex.org/I8078737"],"apc_list":{"value":3790,"currency":"USD","value_usd":3790},"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":31,"citation_normalized_percentile":{"value":0.21426307,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":98},"biblio":{"volume":"8","issue":"5","first_page":"359","last_page":"366"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.48559999465942383,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.48559999465942383,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13191","display_name":"Dispute Resolution and Class Actions","score":0.1860000044107437,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.04740000143647194,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/learned-helplessness","display_name":"learned helplessness","score":1.0},{"id":"https://openalex.org/keywords/older-consumers","display_name":"older consumers","score":0.9810000061988831},{"id":"https://openalex.org/keywords/complaint-behavior","display_name":"complaint behavior","score":0.8980000019073486},{"id":"https://openalex.org/keywords/consumer-rights","display_name":"consumer rights","score":0.5860000252723694},{"id":"https://openalex.org/keywords/customer-dissatisfaction","display_name":"customer dissatisfaction","score":0.652999997138977},{"id":"https://openalex.org/keywords/noncontingent-reinforcement","display_name":"noncontingent reinforcement","score":0.9279999732971191},{"id":"https://openalex.org/keywords/consumer-counseling","display_name":"consumer counseling","score":0.5600000023841858},{"id":"https://openalex.org/keywords/consumer-protection","display_name":"consumer protection","score":0.4399999976158142}],"concepts":[{"id":"https://openalex.org/C2780838233","wikidata":"https://www.wikidata.org/wiki/Q836925","display_name":"Complaint","level":2,"score":0.9776351451873779},{"id":"https://openalex.org/C167305396","wikidata":"https://www.wikidata.org/wiki/Q618018","display_name":"Learned helplessness","level":2,"score":0.8655008673667908},{"id":"https://openalex.org/C119232533","wikidata":"https://www.wikidata.org/wiki/Q873451","display_name":"Business ethics","level":2,"score":0.7003793120384216},{"id":"https://openalex.org/C2778091340","wikidata":"https://www.wikidata.org/wiki/Q15749950","display_name":"Quality of Life Research","level":3,"score":0.5228186845779419},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5208657383918762},{"id":"https://openalex.org/C23213687","wikidata":"https://www.wikidata.org/wiki/Q301468","display_name":"Consumer behaviour","level":2,"score":0.43871426582336426},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.4154092073440552},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.22688832879066467},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.1918598711490631},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.10967063903808594},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.09995141625404358},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.09381401538848877},{"id":"https://openalex.org/C138816342","wikidata":"https://www.wikidata.org/wiki/Q189603","display_name":"Public health","level":2,"score":0.0},{"id":"https://openalex.org/C159110408","wikidata":"https://www.wikidata.org/wiki/Q121176","display_name":"Nursing","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/bf00381727","doi":"https://doi.org/10.1007/bf00381727","is_oa":false,"landing_page_url":"https://doi.org/10.1007/bf00381727","pdf_url":null,"source":{"id":"https://openalex.org/S76633192","display_name":"Journal of Business Ethics","issn_l":"0167-4544","issn":["0167-4544","1573-0697"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-1","jufo-2","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Business Ethics","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":18,"referenced_works":["https://openalex.org/W563132423","https://openalex.org/W582212400","https://openalex.org/W582321813","https://openalex.org/W604446429","https://openalex.org/W1517701247","https://openalex.org/W1977957169","https://openalex.org/W1992086458","https://openalex.org/W2001464182","https://openalex.org/W2029487046","https://openalex.org/W2029637601","https://openalex.org/W2076287342","https://openalex.org/W2077397053","https://openalex.org/W2084301582","https://openalex.org/W2091629927","https://openalex.org/W2117124138","https://openalex.org/W2119531941","https://openalex.org/W4206205808","https://openalex.org/W4235531545"],"related_works":["https://openalex.org/W2040246232","https://openalex.org/W7215174687","https://openalex.org/W2476495569","https://openalex.org/W2410831540","https://openalex.org/W7113481210","https://openalex.org/W1989595531","https://openalex.org/W2101692464","https://openalex.org/W2992930209","https://openalex.org/W7215537307","https://openalex.org/W2317438865"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":4},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":1},{"year":2015,"cited_by_count":1},{"year":2014,"cited_by_count":2},{"year":2013,"cited_by_count":1},{"year":2012,"cited_by_count":2}],"updated_date":"2026-10-30T12:39:25.321706","created_date":"2016-06-24T00:00:00"}