{"id":"https://openalex.org/W1978523970","doi":"https://doi.org/10.1007/s10869-005-4523-5","title":"Reducing Consumers\u2019 Perceived Risk through Banking Service Quality Cues in Taiwan","display_name":"Reducing Consumers\u2019 Perceived Risk through Banking Service Quality Cues in Taiwan","publication_year":2005,"publication_date":"2005-06-01","ids":{"openalex":"https://openalex.org/W1978523970","doi":"https://doi.org/10.1007/s10869-005-4523-5","mag":"1978523970"},"language":"en","primary_location":{"id":"doi:10.1007/s10869-005-4523-5","doi":"https://doi.org/10.1007/s10869-005-4523-5","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s10869-005-4523-5","pdf_url":null,"source":{"id":"https://openalex.org/S61413993","display_name":"Journal of Business and Psychology","issn_l":"0889-3268","issn":["0889-3268","1573-353X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","dongbi-c","erih-plus","fnege-3","jufo-1","ki-jl-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Business and Psychology","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5061137798","display_name":"Tser\u2010Yieth Chen","orcid":"https://orcid.org/0000-0003-4088-4691","observed_orcids":["https://orcid.org/0000-0003-4088-4691"]},"institutions":[{"id":"https://openalex.org/I192703390","display_name":"Ming Chuan University","ror":"https://ror.org/02pgvzy25","country_code":"TW","type":"education","lineage":["https://openalex.org/I192703390"]}],"countries":["TW"],"is_corresponding":true,"raw_author_name":"Tser-yieth Chen","raw_affiliation_strings":["Graduate School of Management, Ming-chuan University, No. 250, Chung-shan North Road Section 5, 11120, Taipei, Taivan, ROC","Graduate School of Management, Ming-chuan University, Taipei, Taivan, ROC"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Graduate School of Management, Ming-chuan University, No. 250, Chung-shan North Road Section 5, 11120, Taipei, Taivan, ROC","institution_ids":["https://openalex.org/I192703390"]},{"raw_affiliation_string":"Graduate School of Management, Ming-chuan University, Taipei, Taivan, ROC","institution_ids":["https://openalex.org/I192703390"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5045267765","display_name":"Hong\u2010Sheng Chang","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I192703390","display_name":"Ming Chuan University","ror":"https://ror.org/02pgvzy25","country_code":"TW","type":"education","lineage":["https://openalex.org/I192703390"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Hong-Sheng Chang","raw_affiliation_strings":["Graduate School of Management, Ming-chuan University, No. 250, Chung-shan North Road Section 5, 11120, Taipei, Taivan, ROC","Graduate School of Management, Ming-chuan University, Taipei, Taivan, ROC"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Graduate School of Management, Ming-chuan University, No. 250, Chung-shan North Road Section 5, 11120, Taipei, Taivan, ROC","institution_ids":["https://openalex.org/I192703390"]},{"raw_affiliation_string":"Graduate School of Management, Ming-chuan University, Taipei, Taivan, ROC","institution_ids":["https://openalex.org/I192703390"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5061137798"],"corresponding_institution_ids":["https://openalex.org/I192703390"],"apc_list":{"value":3090,"currency":"USD","value_usd":3090},"apc_paid":null,"fwci":0.6669,"has_fulltext":false,"cited_by_count":67,"citation_normalized_percentile":{"value":0.83120301,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"19","issue":"4","first_page":"521","last_page":"540"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9984999895095825,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9984999895095825,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.0005000000237487257,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.00019999999494757503,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/risk-perception","display_name":"risk perception","score":0.9610000252723694},{"id":"https://openalex.org/keywords/banking-service-quality","display_name":"bank service quality","score":0.878000020980835},{"id":"https://openalex.org/keywords/financial-risk","display_name":"financial risk","score":0.7549999952316284},{"id":"https://openalex.org/keywords/psychological-risk","display_name":"psychological risk","score":0.996999979019165},{"id":"https://openalex.org/keywords/functional-risk","display_name":"functional risk","score":0.9399999976158142},{"id":"https://openalex.org/keywords/social-risk","display_name":"social risk","score":0.9990000128746033},{"id":"https://openalex.org/keywords/reliability","display_name":"reliability","score":0.8159999847412109},{"id":"https://openalex.org/keywords/empathy","display_name":"empathy","score":0.9879999756813049},{"id":"https://openalex.org/keywords/tangibles","display_name":"tangibles","score":0.9380000233650208},{"id":"https://openalex.org/keywords/demographic-differences","display_name":"demographic differences","score":0.5640000104904175},{"id":"https://openalex.org/keywords/family-life-cycle","display_name":"family life cycle","score":0.9470000267028809},{"id":"https://openalex.org/keywords/consumer-behavior","display_name":"consumer behavior","score":0.5419999957084656},{"id":"https://openalex.org/keywords/taiwan","display_name":"Taiwan","score":0.5019999742507935}],"concepts":[{"id":"https://openalex.org/C2776035688","wikidata":"https://www.wikidata.org/wiki/Q1606558","display_name":"Affect (linguistics)","level":2,"score":0.6936014890670776},{"id":"https://openalex.org/C2779885105","wikidata":"https://www.wikidata.org/wiki/Q182263","display_name":"Empathy","level":2,"score":0.6796908974647522},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.6485728621482849},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.6027646660804749},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5696209669113159},{"id":"https://openalex.org/C43214815","wikidata":"https://www.wikidata.org/wiki/Q7310987","display_name":"Reliability (semiconductor)","level":3,"score":0.5288668274879456},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5130273103713989},{"id":"https://openalex.org/C130497676","wikidata":"https://www.wikidata.org/wiki/Q2045692","display_name":"Industrial and organizational psychology","level":2,"score":0.42221033573150635},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4079713225364685},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.4072652757167816},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.36478155851364136},{"id":"https://openalex.org/C46312422","wikidata":"https://www.wikidata.org/wiki/Q11024","display_name":"Communication","level":1,"score":0.07831180095672607},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C163258240","wikidata":"https://www.wikidata.org/wiki/Q25342","display_name":"Power (physics)","level":2,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/s10869-005-4523-5","doi":"https://doi.org/10.1007/s10869-005-4523-5","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s10869-005-4523-5","pdf_url":null,"source":{"id":"https://openalex.org/S61413993","display_name":"Journal of Business and Psychology","issn_l":"0889-3268","issn":["0889-3268","1573-353X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","dongbi-c","erih-plus","fnege-3","jufo-1","ki-jl-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Business and Psychology","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[{"id":"https://metadata.un.org/sdg/12","display_name":"Responsible consumption and production","score":0.49000000953674316}],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":47,"referenced_works":["https://openalex.org/W203631081","https://openalex.org/W571989929","https://openalex.org/W658687157","https://openalex.org/W1495565561","https://openalex.org/W1519056783","https://openalex.org/W1689771227","https://openalex.org/W1965462316","https://openalex.org/W1975820310","https://openalex.org/W1997429116","https://openalex.org/W1999844349","https://openalex.org/W2017679397","https://openalex.org/W2024509488","https://openalex.org/W2024823684","https://openalex.org/W2026368098","https://openalex.org/W2037945306","https://openalex.org/W2045218416","https://openalex.org/W2045345365","https://openalex.org/W2045973494","https://openalex.org/W2059179344","https://openalex.org/W2062541363","https://openalex.org/W2063881446","https://openalex.org/W2076380664","https://openalex.org/W2086211074","https://openalex.org/W2090035256","https://openalex.org/W2092736198","https://openalex.org/W2095712133","https://openalex.org/W2114551679","https://openalex.org/W2118549410","https://openalex.org/W2134884007","https://openalex.org/W2153932359","https://openalex.org/W2168316756","https://openalex.org/W2168578824","https://openalex.org/W2189385236","https://openalex.org/W2237671978","https://openalex.org/W2316010941","https://openalex.org/W2327651367","https://openalex.org/W2328176005","https://openalex.org/W2333584940","https://openalex.org/W2769911796","https://openalex.org/W2920927091","https://openalex.org/W2993869354","https://openalex.org/W3041754228","https://openalex.org/W4206325921","https://openalex.org/W4206326816","https://openalex.org/W4211108930","https://openalex.org/W4241147604","https://openalex.org/W4256573442"],"related_works":["https://openalex.org/W1531894477","https://openalex.org/W2356793725","https://openalex.org/W2075132820","https://openalex.org/W3019669295","https://openalex.org/W2094145830","https://openalex.org/W2129010539","https://openalex.org/W1997429116","https://openalex.org/W7004984915","https://openalex.org/W2167922293","https://openalex.org/W2024823684"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":1},{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":6},{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":10},{"year":2019,"cited_by_count":3},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":3},{"year":2016,"cited_by_count":4},{"year":2015,"cited_by_count":3},{"year":2014,"cited_by_count":5},{"year":2013,"cited_by_count":8},{"year":2012,"cited_by_count":3}],"updated_date":"2026-10-14T16:39:01.820549","created_date":"2016-06-24T00:00:00"}