{"id":"https://openalex.org/W1978205185","doi":"https://doi.org/10.1108/14635770710740413","title":"BSC and benchmark development for an e\u2010commerce SME","display_name":"BSC and benchmark development for an e\u2010commerce SME","publication_year":2007,"publication_date":"2007-04-02","ids":{"openalex":"https://openalex.org/W1978205185","doi":"https://doi.org/10.1108/14635770710740413","mag":"1978205185"},"language":"en","primary_location":{"id":"doi:10.1108/14635770710740413","doi":"https://doi.org/10.1108/14635770710740413","is_oa":false,"landing_page_url":"https://doi.org/10.1108/14635770710740413","pdf_url":null,"source":{"id":"https://openalex.org/S20489460","display_name":"Benchmarking An International Journal","issn_l":"1463-5771","issn":["1463-5771","1758-4094"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-scientific","cwts-core","fnege-4","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Benchmarking: An International Journal","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5090126134","display_name":"Robert C. Rickards","orcid":"https://orcid.org/0000-0002-6625-9133","observed_orcids":["https://orcid.org/0000-0002-6625-9133"]},"institutions":[{"id":"https://openalex.org/I27963644","display_name":"HHL Leipzig Graduate School of Management","ror":"https://ror.org/00vjd4k74","country_code":"DE","type":"education","lineage":["https://openalex.org/I27963644"]},{"id":"https://openalex.org/I94575722","display_name":"Harz University of Applied Sciences","ror":"https://ror.org/048yn7628","country_code":"DE","type":"education","lineage":["https://openalex.org/I94575722"]}],"countries":["DE"],"is_corresponding":true,"raw_author_name":"Robert C. Rickards","raw_affiliation_strings":["The Leipzig Graduate School of Management, Handelshochschule Leipzig, Leipzig, Germany Hochschule Harz, Wernigerode, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"The Leipzig Graduate School of Management, Handelshochschule Leipzig, Leipzig, Germany Hochschule Harz, Wernigerode, Germany","institution_ids":["https://openalex.org/I27963644","https://openalex.org/I94575722"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5090126134"],"corresponding_institution_ids":["https://openalex.org/I27963644","https://openalex.org/I94575722"],"apc_list":null,"apc_paid":null,"fwci":10.5287,"has_fulltext":false,"cited_by_count":39,"citation_normalized_percentile":{"value":0.97359956,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":98},"biblio":{"volume":"14","issue":"2","first_page":"222","last_page":"250"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10797","display_name":"Accounting and Organizational Management","score":0.9976000189781189,"subfield":{"id":"https://openalex.org/subfields/1402","display_name":"Accounting"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10797","display_name":"Accounting and Organizational Management","score":0.9976000189781189,"subfield":{"id":"https://openalex.org/subfields/1402","display_name":"Accounting"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.0012000000569969416,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.00039999998989515007,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/balanced-scorecard","display_name":"balanced scorecard","score":0.9990000128746033},{"id":"https://openalex.org/keywords/benchmarking","display_name":"benchmarking","score":0.8539999723434448},{"id":"https://openalex.org/keywords/e-commerce","display_name":"e-commerce","score":0.9580000042915344},{"id":"https://openalex.org/keywords/small-and-medium-sized-enterprises","display_name":"small and medium-sized enterprises","score":0.9879999756813049},{"id":"https://openalex.org/keywords/strategic-management","display_name":"strategic management","score":0.8970000147819519},{"id":"https://openalex.org/keywords/operational-performance","display_name":"operational performance","score":0.5019999742507935},{"id":"https://openalex.org/keywords/performance-measurement","display_name":"performance measurement","score":0.8259999752044678}],"concepts":[{"id":"https://openalex.org/C185798385","wikidata":"https://www.wikidata.org/wiki/Q1161707","display_name":"Benchmark (surveying)","level":2,"score":0.7115665674209595},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.530946671962738},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3601720929145813},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.1146954894065857},{"id":"https://openalex.org/C58640448","wikidata":"https://www.wikidata.org/wiki/Q42515","display_name":"Cartography","level":1,"score":0.07361125946044922}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/14635770710740413","doi":"https://doi.org/10.1108/14635770710740413","is_oa":false,"landing_page_url":"https://doi.org/10.1108/14635770710740413","pdf_url":null,"source":{"id":"https://openalex.org/S20489460","display_name":"Benchmarking An International Journal","issn_l":"1463-5771","issn":["1463-5771","1758-4094"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-scientific","cwts-core","fnege-4","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Benchmarking: An International Journal","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":16,"referenced_works":["https://openalex.org/W384825153","https://openalex.org/W1495224438","https://openalex.org/W1499039364","https://openalex.org/W1558046248","https://openalex.org/W1577379725","https://openalex.org/W1596432671","https://openalex.org/W2048135789","https://openalex.org/W2314210475","https://openalex.org/W2320539139","https://openalex.org/W2324571387","https://openalex.org/W2325202808","https://openalex.org/W2333370650","https://openalex.org/W2505754982","https://openalex.org/W3151727758","https://openalex.org/W4237997576","https://openalex.org/W6634692352"],"related_works":["https://openalex.org/W7037663349","https://openalex.org/W2293172740","https://openalex.org/W2059319461","https://openalex.org/W2094413858","https://openalex.org/W1977836089","https://openalex.org/W204213784","https://openalex.org/W3016572999","https://openalex.org/W2173493543","https://openalex.org/W2694494186","https://openalex.org/W384953238"],"abstract_inverted_index":{"Purpose":[0],"\u2013":[1],"To":[2],"report":[3],"how":[4],"an":[5],"SME":[6],"developed":[7],"strategic":[8],"and":[9],"operational":[10],"balanced":[11],"scorecards":[12],"(BSCs)":[13],"as":[14,16],"well":[15],"benchmarks":[17],"for":[18],"use":[19],"in":[20],"e\u2010commerce.":[21]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2022,"cited_by_count":3},{"year":2020,"cited_by_count":1},{"year":2018,"cited_by_count":4},{"year":2017,"cited_by_count":1},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":4},{"year":2014,"cited_by_count":2},{"year":2013,"cited_by_count":5},{"year":2012,"cited_by_count":6}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2016-06-24T00:00:00"}