{"id":"https://openalex.org/W1978104180","doi":"https://doi.org/10.1080/14034940600858615","title":"Patient experiences in relation to respondent and health service delivery characteristics: A survey of 26,938 patients attending 62 hospitals throughout Norway","display_name":"Patient experiences in relation to respondent and health service delivery characteristics: A survey of 26,938 patients attending 62 hospitals throughout Norway","publication_year":2006,"publication_date":"2006-10-06","ids":{"openalex":"https://openalex.org/W1978104180","doi":"https://doi.org/10.1080/14034940600858615","mag":"1978104180","pmid":"https://pubmed.ncbi.nlm.nih.gov/17366090"},"language":"en","primary_location":{"id":"doi:10.1080/14034940600858615","doi":"https://doi.org/10.1080/14034940600858615","is_oa":false,"landing_page_url":"https://doi.org/10.1080/14034940600858615","pdf_url":null,"source":{"id":"https://openalex.org/S163542868","display_name":"Scandinavian Journal of Public Health","issn_l":"1403-4948","issn":["1403-4948","1651-1905"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-class-a","anvur-scientific","cwts-core","dongbi-b","doyens","jufo-1","ki-jl-1","medline","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Scandinavian Journal of Public Health","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref","pubmed"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5010285359","display_name":"Kirsten Danielsen","orcid":"https://orcid.org/0009-0002-3910-8329","observed_orcids":["https://orcid.org/0009-0002-3910-8329"]},"institutions":[{"id":"https://openalex.org/I4210105959","display_name":"Nasjonalt Kunnskapssenter for Helsetjenesten","ror":"https://ror.org/01thff661","country_code":"NO","type":"healthcare","lineage":["https://openalex.org/I4210105959"]}],"countries":["NO"],"is_corresponding":true,"raw_author_name":"Kirsten Danielsen","raw_affiliation_strings":["Norwegian Knowledge Centre for the Health Services, Oslo, Norway,"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Norwegian Knowledge Centre for the Health Services, Oslo, Norway,","institution_ids":["https://openalex.org/I4210105959"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5076644664","display_name":"Andrew Garratt","orcid":"https://orcid.org/0000-0002-1000-4780","observed_orcids":["https://orcid.org/0000-0002-1000-4780"]},"institutions":[{"id":"https://openalex.org/I184942183","display_name":"University of Oslo","ror":"https://ror.org/01xtthb56","country_code":"NO","type":"education","lineage":["https://openalex.org/I184942183"]},{"id":"https://openalex.org/I4210105959","display_name":"Nasjonalt Kunnskapssenter for Helsetjenesten","ror":"https://ror.org/01thff661","country_code":"NO","type":"healthcare","lineage":["https://openalex.org/I4210105959"]}],"countries":["NO"],"is_corresponding":false,"raw_author_name":"Andrew M. Garratt","raw_affiliation_strings":["Norwegian Knowledge Centre for the Health Services, Oslo, Norway, Institute of Health Management and Health Economics, University of Oslo, Blindern, 0317 Oslo, Norway"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Norwegian Knowledge Centre for the Health Services, Oslo, Norway, Institute of Health Management and Health Economics, University of Oslo, Blindern, 0317 Oslo, Norway","institution_ids":["https://openalex.org/I184942183","https://openalex.org/I4210105959"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5032750811","display_name":"\u00d8yvind Andresen Bjertn\u00e6s","orcid":"https://orcid.org/0000-0002-4261-5455","observed_orcids":["https://orcid.org/0000-0002-4261-5455"]},"institutions":[{"id":"https://openalex.org/I4210105959","display_name":"Nasjonalt Kunnskapssenter for Helsetjenesten","ror":"https://ror.org/01thff661","country_code":"NO","type":"healthcare","lineage":["https://openalex.org/I4210105959"]}],"countries":["NO"],"is_corresponding":false,"raw_author_name":"\u00d8yvind Andresen Bjertn\u00e6s","raw_affiliation_strings":["Norwegian Knowledge Centre for the Health Services, Oslo, Norway"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Norwegian Knowledge Centre for the Health Services, Oslo, Norway","institution_ids":["https://openalex.org/I4210105959"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5014850997","display_name":"Kjell Ingar Pettersen","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I2800192669","display_name":"Akershus University Hospital","ror":"https://ror.org/0331wat71","country_code":"NO","type":"healthcare","lineage":["https://openalex.org/I2800192669"]},{"id":"https://openalex.org/I4210105959","display_name":"Nasjonalt Kunnskapssenter for Helsetjenesten","ror":"https://ror.org/01thff661","country_code":"NO","type":"healthcare","lineage":["https://openalex.org/I4210105959"]}],"countries":["NO"],"is_corresponding":false,"raw_author_name":"Kjell I. Pettersen","raw_affiliation_strings":["Norwegian Knowledge Centre for the Health Services, Oslo, Norway, Department of Medicine, Akershus University Hospital, Nordbyhagen, Norway"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Norwegian Knowledge Centre for the Health Services, Oslo, Norway, Department of Medicine, Akershus University Hospital, Nordbyhagen, Norway","institution_ids":["https://openalex.org/I2800192669","https://openalex.org/I4210105959"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5010285359"],"corresponding_institution_ids":["https://openalex.org/I4210105959"],"apc_list":{"value":4400,"currency":"USD","value_usd":4400},"apc_paid":null,"fwci":2.3269,"has_fulltext":false,"cited_by_count":72,"citation_normalized_percentile":{"value":0.88115275,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":99},"biblio":{"volume":"35","issue":"1","first_page":"70","last_page":"77"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11722","display_name":"Patient Satisfaction in Healthcare","score":1.0,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T11722","display_name":"Patient Satisfaction in Healthcare","score":1.0,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T12871","display_name":"Healthcare Quality and Management","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/2739","display_name":"Public Health, Environmental and Occupational Health"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T14358","display_name":"Healthcare Quality and Satisfaction","score":0.0,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/patient-experience","display_name":"patient experience","score":0.9129999876022339},{"id":"https://openalex.org/keywords/patient-satisfaction","display_name":"patient satisfaction","score":0.8130000233650208},{"id":"https://openalex.org/keywords/inpatient-care","display_name":"inpatient care","score":0.6629999876022339},{"id":"https://openalex.org/keywords/quality-of-hospital-care","display_name":"hospital quality of care","score":0.4440000057220459},{"id":"https://openalex.org/keywords/emergency-admissions","display_name":"emergency admissions","score":0.8379999995231628},{"id":"https://openalex.org/keywords/hospital-teaching-status","display_name":"hospital teaching status","score":0.5839999914169312},{"id":"https://openalex.org/keywords/hospital-size","display_name":"hospital size","score":0.9919999837875366},{"id":"https://openalex.org/keywords/previous-hospital-admissions","display_name":"previous hospital admissions","score":0.550000011920929},{"id":"https://openalex.org/keywords/health-status","display_name":"health status","score":0.6690000295639038},{"id":"https://openalex.org/keywords/sociodemographic-factors","display_name":"sociodemographic factors","score":0.7160000205039978}],"concepts":[{"id":"https://openalex.org/C2776640315","wikidata":"https://www.wikidata.org/wiki/Q7315941","display_name":"Respondent","level":2,"score":0.9000805616378784},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.5578944683074951},{"id":"https://openalex.org/C2986740045","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health services","level":3,"score":0.5485584735870361},{"id":"https://openalex.org/C99454951","wikidata":"https://www.wikidata.org/wiki/Q932068","display_name":"Environmental health","level":1,"score":0.4466983675956726},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4240337014198303},{"id":"https://openalex.org/C138816342","wikidata":"https://www.wikidata.org/wiki/Q189603","display_name":"Public health","level":2,"score":0.41999244689941406},{"id":"https://openalex.org/C512399662","wikidata":"https://www.wikidata.org/wiki/Q3505712","display_name":"Family medicine","level":1,"score":0.3809325695037842},{"id":"https://openalex.org/C159110408","wikidata":"https://www.wikidata.org/wiki/Q121176","display_name":"Nursing","level":1,"score":0.2207300066947937},{"id":"https://openalex.org/C2908647359","wikidata":"https://www.wikidata.org/wiki/Q2625603","display_name":"Population","level":2,"score":0.17122295498847961},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.14647287130355835},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.06283116340637207},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[{"descriptor_ui":"D000328","descriptor_name":"Adult","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D003695","descriptor_name":"Delivery of Health Care","qualifier_ui":"Q000592","qualifier_name":"standards","is_major_topic":true},{"descriptor_ui":"D005260","descriptor_name":"Female","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D006761","descriptor_name":"Hospitals","qualifier_ui":"Q000592","qualifier_name":"standards","is_major_topic":true},{"descriptor_ui":"D006801","descriptor_name":"Humans","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D008297","descriptor_name":"Male","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D009664","descriptor_name":"Norway","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D011787","descriptor_name":"Quality of Health Care","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D011795","descriptor_name":"Surveys and Questionnaires","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D012737","descriptor_name":"Sex Factors","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D017060","descriptor_name":"Patient Satisfaction","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true}],"locations_count":3,"locations":[{"id":"doi:10.1080/14034940600858615","doi":"https://doi.org/10.1080/14034940600858615","is_oa":false,"landing_page_url":"https://doi.org/10.1080/14034940600858615","pdf_url":null,"source":{"id":"https://openalex.org/S163542868","display_name":"Scandinavian Journal of Public Health","issn_l":"1403-4948","issn":["1403-4948","1651-1905"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-class-a","anvur-scientific","cwts-core","dongbi-b","doyens","jufo-1","ki-jl-1","medline","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Scandinavian Journal of Public Health","raw_type":"journal-article"},{"id":"pmid:17366090","doi":null,"is_oa":false,"landing_page_url":"https://pubmed.ncbi.nlm.nih.gov/17366090","pdf_url":null,"source":{"id":"https://openalex.org/S4306525036","display_name":"PubMed","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Scandinavian journal of public health","raw_type":"Journal Article"},{"id":"pmh:oai:CiteSeerX.psu:10.1.1.991.8082","doi":null,"is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.991.8082","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://sjp.sagepub.com/content/35/1/70.full.pdf","raw_type":"text"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.9922999739646912,"id":"https://metadata.un.org/sdg/3","display_name":"Good health and well-being"}],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":24,"referenced_works":["https://openalex.org/W1749424840","https://openalex.org/W1964486456","https://openalex.org/W1988224345","https://openalex.org/W1989577572","https://openalex.org/W1999660521","https://openalex.org/W2010151069","https://openalex.org/W2015320252","https://openalex.org/W2036959337","https://openalex.org/W2052677451","https://openalex.org/W2056602286","https://openalex.org/W2059326826","https://openalex.org/W2065640908","https://openalex.org/W2084479266","https://openalex.org/W2101281573","https://openalex.org/W2115375689","https://openalex.org/W2115728950","https://openalex.org/W2128316349","https://openalex.org/W2134848169","https://openalex.org/W2145806829","https://openalex.org/W2152671850","https://openalex.org/W2161008125","https://openalex.org/W2417849754","https://openalex.org/W2460120609","https://openalex.org/W2946799696"],"related_works":["https://openalex.org/W7098568496","https://openalex.org/W2032046119","https://openalex.org/W4386656843","https://openalex.org/W7026778563","https://openalex.org/W2790456677","https://openalex.org/W7042185490","https://openalex.org/W2009787967","https://openalex.org/W2122394948","https://openalex.org/W2888936630","https://openalex.org/W2023585859"],"abstract_inverted_index":{"AIMS:":[0],"To":[1],"assess":[2],"the":[3,57,63,74,132,148,184,191,197],"association":[4,199],"between":[5],"patient":[6,13,64,185,201,206,219],"experiences,":[7],"aspects":[8],"of":[9,89,107,151,205],"healthcare":[10],"delivery,":[11],"and":[12,43,97,101,147,162,168,178,208,226],"characteristics":[14],"for":[15,56,125,142,160,176],"adult":[16],"somatic":[17],"inpatients":[18],"attending":[19,34],"hospitals":[20,40],"throughout":[21],"Norway.":[22],"METHODS:":[23],"The":[24],"Patient":[25],"Experiences":[26],"Questionnaire":[27],"(PEQ)":[28],"was":[29],"mailed":[30,51],"to":[31],"26,938":[32],"patients":[33,110],"inpatient":[35,152],"clinics":[36],"at":[37,52],"62":[38],"Norwegian":[39],"during":[41],"2002":[42],"2003":[44],"within":[45],"a":[46,77,135],"six-week":[47],"period.":[48],"Reminders":[49],"were":[50,59,154,221],"four":[53,179],"weeks.":[54],"Scores":[55],"PEQ":[58,128],"regressed":[60],"on":[61],"whether":[62],"felt":[65,114,186],"that":[66,115,187],"he/she":[67,188],"had":[68,72,80,117,121,138,171,189,194],"received":[69,118,190],"incorrect":[70,119,192],"treatment,":[71],"spent":[73],"night":[75,133],"in":[76,134,216],"corridor":[78,136],"bed,":[79],"been":[81],"an":[82],"emergency":[83],"or":[84],"routine":[85],"admission,":[86],"his/her":[87],"number":[88,150],"previous":[90,149,217],"admissions,":[91],"hospital":[92,95],"teaching":[93],"status,":[94,100],"size":[96,167],"location,":[98],"health":[99,227],"sociodemographic":[102],"variables.":[103],"RESULTS:":[104],"A":[105],"total":[106],"13,700":[108],"(50.9%)":[109],"responded.":[111],"Patients":[112],"who":[113],"they":[116],"treatment":[120,193],"significantly":[122,139,155,222],"poorer":[123,140,158],"scores":[124,141,175],"all":[126],"10":[127,161],"dimensions.":[129,144],"Those":[130],"spending":[131],"bed":[137],"six":[143,177],"Emergency":[145],"admissions":[146],"stays":[153],"associated":[156,223],"with":[157,174,200,224],"experiences":[159,207,220],"7":[163],"dimensions":[164,180],"respectively.":[165,181],"Hospital":[166],"university":[169],"status":[170],"negative":[172],"relationships":[173],"CONCLUSIONS:":[182],"Whether":[183],"by":[195],"far":[196],"strongest":[198],"experiences.":[202],"Future":[203],"studies":[204],"satisfaction":[209],"should":[210],"include":[211],"this":[212],"variable.":[213],"As":[214],"found":[215],"research,":[218],"age":[225],"status.":[228]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":5},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":4},{"year":2020,"cited_by_count":3},{"year":2019,"cited_by_count":3},{"year":2018,"cited_by_count":6},{"year":2017,"cited_by_count":6},{"year":2016,"cited_by_count":6},{"year":2015,"cited_by_count":1},{"year":2014,"cited_by_count":3},{"year":2013,"cited_by_count":7},{"year":2012,"cited_by_count":3}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2016-06-24T00:00:00"}
