{"id":"https://openalex.org/W1973879617","doi":"https://doi.org/10.1108/17542730910983425","title":"Value creation in outsourced service provision in public transportation","display_name":"Value creation in outsourced service provision in public transportation","publication_year":2009,"publication_date":"2009-08-21","ids":{"openalex":"https://openalex.org/W1973879617","doi":"https://doi.org/10.1108/17542730910983425","mag":"1973879617"},"language":"en","primary_location":{"id":"doi:10.1108/17542730910983425","doi":"https://doi.org/10.1108/17542730910983425","is_oa":false,"landing_page_url":"https://doi.org/10.1108/17542730910983425","pdf_url":null,"source":{"id":"https://openalex.org/S48957891","display_name":"The TQM Journal","issn_l":"0954-478X","issn":["0954-478X","1754-2731","1754-274X","1758-6887"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-class-a","anvur-scientific","cwts-core","jufo-1","norway-1","poland-70","russia-white-list-1"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"The TQM Journal","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5042732614","display_name":"\u00c5sa R\u00f6nnb\u00e4ck","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I66862912","display_name":"Chalmers University of Technology","ror":"https://ror.org/040wg7k59","country_code":"SE","type":"education","lineage":["https://openalex.org/I66862912"]}],"countries":["SE"],"is_corresponding":false,"raw_author_name":"\u00c5sa R\u00f6nnb\u00e4ck","raw_affiliation_strings":["Division of Quality Sciences, Chalmers University of Technology, G\u00f6teborg, Sweden"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Division of Quality Sciences, Chalmers University of Technology, G\u00f6teborg, Sweden","institution_ids":["https://openalex.org/I66862912"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5079341781","display_name":"Lars Witell","orcid":"https://orcid.org/0000-0002-6589-8662","observed_orcids":["https://orcid.org/0000-0002-6589-8662"]},"institutions":[{"id":"https://openalex.org/I43968019","display_name":"Karlstad University","ror":"https://ror.org/05s754026","country_code":"SE","type":"education","lineage":["https://openalex.org/I43968019"]}],"countries":["SE"],"is_corresponding":false,"raw_author_name":"Lars Witell","raw_affiliation_strings":["Service Research Center, Karlstad University, Karlstad, Sweden"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Service Research Center, Karlstad University, Karlstad, Sweden","institution_ids":["https://openalex.org/I43968019"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.5276,"has_fulltext":false,"cited_by_count":10,"citation_normalized_percentile":{"value":0.87068253,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":87,"max":95},"biblio":{"volume":"21","issue":"5","first_page":"517","last_page":"529"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":0.489300012588501,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":0.489300012588501,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.3230000138282776,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.15559999644756317,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/value-creation","display_name":"value creation","score":0.9890000224113464},{"id":"https://openalex.org/keywords/outsourcing","display_name":"outsourcing","score":0.875},{"id":"https://openalex.org/keywords/public-transport","display_name":"public transport","score":0.9330000281333923},{"id":"https://openalex.org/keywords/service-delivery","display_name":"service delivery","score":0.7760000228881836},{"id":"https://openalex.org/keywords/business-to-business-relationships","display_name":"business-to-business relationships","score":0.8740000128746033},{"id":"https://openalex.org/keywords/value-drivers","display_name":"value drivers","score":0.7080000042915344},{"id":"https://openalex.org/keywords/supplier-perceptions","display_name":"supplier perceptions","score":0.5070000290870667},{"id":"https://openalex.org/keywords/value-destruction","display_name":"value destruction","score":0.5699999928474426},{"id":"https://openalex.org/keywords/quality-strategy","display_name":"quality strategy","score":0.45899999141693115},{"id":"https://openalex.org/keywords/critical-incident-technique","display_name":"critical incident technique","score":0.7749999761581421}],"concepts":[{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.6975187659263611},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6810947060585022},{"id":"https://openalex.org/C147239956","wikidata":"https://www.wikidata.org/wiki/Q556441","display_name":"Business value","level":3,"score":0.5990912318229675},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5897064208984375},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5542880892753601},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.5215049386024475},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.5116351246833801},{"id":"https://openalex.org/C2777569040","wikidata":"https://www.wikidata.org/wiki/Q7912749","display_name":"Value capture","level":3,"score":0.4877486824989319},{"id":"https://openalex.org/C4216890","wikidata":"https://www.wikidata.org/wiki/Q815823","display_name":"Business model","level":2,"score":0.4053749442100525},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.13784947991371155},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.1352618932723999},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.13067620992660522},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C2776943663","wikidata":"https://www.wikidata.org/wiki/Q165687","display_name":"Human capital","level":2,"score":0.0},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1108/17542730910983425","doi":"https://doi.org/10.1108/17542730910983425","is_oa":false,"landing_page_url":"https://doi.org/10.1108/17542730910983425","pdf_url":null,"source":{"id":"https://openalex.org/S48957891","display_name":"The TQM Journal","issn_l":"0954-478X","issn":["0954-478X","1754-2731","1754-274X","1758-6887"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-class-a","anvur-scientific","cwts-core","jufo-1","norway-1","poland-70","russia-white-list-1"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"The TQM Journal","raw_type":"journal-article"},{"id":"pmh:oai:publications.lib.chalmers.se:103614","doi":null,"is_oa":false,"landing_page_url":"http://publications.lib.chalmers.se/publication/103614-value-creation-in-outsourced-service-provision-in-public-transportation","pdf_url":null,"source":{"id":"https://openalex.org/S4377196470","display_name":"Chalmers Publication Library (Chalmers University of Technology)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I66862912","host_organization_name":"Chalmers University of Technology","host_organization_lineage":["https://openalex.org/I66862912"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Text.Article.Journal.PeerReviewed"},{"id":"pmh:oai:research.chalmers.se:103614","doi":null,"is_oa":false,"landing_page_url":"https://research.chalmers.se/en/publication/103614","pdf_url":null,"source":{"id":"https://openalex.org/S4306402469","display_name":"Chalmers Research (Chalmers University of Technology)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I66862912","host_organization_name":"Chalmers University of Technology","host_organization_lineage":["https://openalex.org/I66862912"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.7207000255584717,"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure"},{"score":0.47999998927116394,"id":"https://metadata.un.org/sdg/11","display_name":"Sustainable cities and communities"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":48,"referenced_works":["https://openalex.org/W15012861","https://openalex.org/W106426770","https://openalex.org/W290554327","https://openalex.org/W618049129","https://openalex.org/W633904537","https://openalex.org/W659549537","https://openalex.org/W1525394556","https://openalex.org/W1570327308","https://openalex.org/W1575435169","https://openalex.org/W1591784466","https://openalex.org/W1605991455","https://openalex.org/W1857042702","https://openalex.org/W1963386079","https://openalex.org/W1964500999","https://openalex.org/W1971031315","https://openalex.org/W1975525977","https://openalex.org/W1976473926","https://openalex.org/W1979242274","https://openalex.org/W1981468124","https://openalex.org/W1992273108","https://openalex.org/W1994859807","https://openalex.org/W1998283184","https://openalex.org/W1999138303","https://openalex.org/W2006706910","https://openalex.org/W2006911483","https://openalex.org/W2014947617","https://openalex.org/W2019229786","https://openalex.org/W2029655155","https://openalex.org/W2040484478","https://openalex.org/W2043059607","https://openalex.org/W2043426410","https://openalex.org/W2043947871","https://openalex.org/W2065787458","https://openalex.org/W2075105618","https://openalex.org/W2080878748","https://openalex.org/W2081449165","https://openalex.org/W2082149410","https://openalex.org/W2088788330","https://openalex.org/W2096911248","https://openalex.org/W2099307366","https://openalex.org/W2110672626","https://openalex.org/W2118008961","https://openalex.org/W2126840412","https://openalex.org/W2130168387","https://openalex.org/W2135526934","https://openalex.org/W2142325887","https://openalex.org/W2497721198","https://openalex.org/W4244134295"],"related_works":["https://openalex.org/W322745901","https://openalex.org/W2031473459","https://openalex.org/W1553490895","https://openalex.org/W82593568","https://openalex.org/W4304014161","https://openalex.org/W2558595415","https://openalex.org/W2093070158","https://openalex.org/W2231777251","https://openalex.org/W2348228101","https://openalex.org/W2095951693"],"abstract_inverted_index":{"Purpose":[0],"The":[1,25,69,140,190],"purpose":[2],"of":[3,32,133,197],"this":[4],"paper":[5,119,191],"is":[6,105],"to":[7,79,123,193],"identify":[8],"and":[9,16,37,52,75,84,102,131,166,171,187],"describe":[10],"the":[11,29,64,80,82,85,94,108,114,129,146,156,198],"perceived":[12,73],"value":[13,33,38,62,100,104,134,141,157,181,202],"drivers":[14,142,178],"(benefits":[15],"sacrifices)":[17],"in":[18,22,40,55,93,107,136,167,200],"outsourced":[19,137],"service":[20,83,138,204],"provision":[21,205],"public":[23,95],"transportation.":[24],"authors":[26],"focus":[27],"on":[28],"suppliers'":[30,147],"perception":[31],"creation":[34,39,135],"for":[35,128,174],"customers":[36],"a":[41,56,121,194],"business\u2010to\u2010business":[42,57],"relationship.":[43,86],"Design/methodology/approach":[44],"In\u2010depth":[45],"interviews":[46],"are":[47,77,90],"conducted":[48],"with":[49],"26":[50],"managers":[51],"employees":[53],"participating":[54],"relationship":[58],"concerning":[59],"what":[60],"create":[61,159],"following":[63],"critical":[65],"incident":[66],"technique.":[67],"Findings":[68],"results":[70],"show":[71],"that":[72,98,179],"benefits":[74],"sacrifices":[76],"related":[78],"product,":[81],"In":[87],"addition,":[88],"there":[89],"certain":[91],"prerequisites":[92],"transportation":[96],"system":[97],"inhibit":[99],"creation,":[101],"much":[103],"destroyed":[106],"business":[109,169],"relationships":[110],"before":[111],"it":[112],"reaches":[113],"passengers.":[115],"Research":[116],"limitations/implications":[117],"This":[118],"reveals":[120],"need":[122],"find":[124],"new":[125],"quality":[126],"strategies":[127],"improvement":[130],"assurance":[132],"provision.":[139],"identified":[143],"originate":[144],"from":[145],"view.":[148],"Practical":[149],"implications":[150],"Managers":[151],"should":[152,182],"acquire":[153],"knowledge":[154],"regarding":[155],"they":[158],"or":[160],"destroy,":[161],"both":[162],"within":[163],"their":[164,168,175],"organisation":[165],"network,":[170],"thus":[172],"ultimately":[173],"customers.":[176],"Moreover,":[177],"destroy":[180],"be":[183],"identified,":[184],"measured,":[185],"analysed,":[186],"managed.":[188],"Originality/value":[189],"contributes":[192],"better":[195],"understanding":[196],"difficulties":[199],"creating":[201],"when":[203],"has":[206],"been":[207],"outsourced.":[208]},"counts_by_year":[{"year":2024,"cited_by_count":2},{"year":2021,"cited_by_count":1},{"year":2019,"cited_by_count":2},{"year":2017,"cited_by_count":1},{"year":2012,"cited_by_count":2}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2016-06-24T00:00:00"}