{"id":"https://openalex.org/W1972749133","doi":"https://doi.org/10.5093/tr2012a6","title":"Validation of a Measure of Service Climate in Organizations","display_name":"Validation of a Measure of Service Climate in Organizations","publication_year":2012,"publication_date":"2012-01-01","ids":{"openalex":"https://openalex.org/W1972749133","doi":"https://doi.org/10.5093/tr2012a6","mag":"1972749133"},"language":"es","primary_location":{"id":"doi:10.5093/tr2012a6","doi":"https://doi.org/10.5093/tr2012a6","is_oa":true,"landing_page_url":"https://doi.org/10.5093/tr2012a6","pdf_url":"https://journals.copmadrid.org/jwop/files/tr2012v28n2a6.pdf","source":{"id":"https://openalex.org/S2898581472","display_name":"Journal of Work and Organizational Psychology","issn_l":"1576-5962","issn":["1576-5962","2174-0534"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["anvur-scientific","cwts-core","ddh","doaj","dongbi-d","erih-plus","fecyt-seal","latindex","norway-1","poland-70","russia-white-list-1","scielo","vabb-shw"],"host_organization":"https://openalex.org/P4310322061","host_organization_name":"Colegio Oficial de Psic\u00f3logos de Madrid","host_organization_lineage":["https://openalex.org/P4310322061"],"host_organization_lineage_names":["Colegio Oficial de Psic\u00f3logos de Madrid"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Revista de Psicolog\u00eda del Trabajo y de las Organizaciones","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://journals.copmadrid.org/jwop/files/tr2012v28n2a6.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":null,"display_name":"Hugo Carrasco","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I16097986","display_name":"Universitat de Val\u00e8ncia","ror":"https://ror.org/043nxc105","country_code":"ES","type":"education","lineage":["https://openalex.org/I16097986"]}],"countries":["ES"],"is_corresponding":false,"raw_author_name":"Hugo Carrasco","raw_affiliation_strings":["Univ. Valencia, Inst. Univ. Investigaci\u00f3n en Psicolog\u00eda de los Recursos Humanos, del Desarrollo organizacional y de la Calidad de Vida Laboral, Valencia, Espa\u00f1a","Univ. of Valencia, Valencia#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Univ. Valencia, Inst. Univ. Investigaci\u00f3n en Psicolog\u00eda de los Recursos Humanos, del Desarrollo organizacional y de la Calidad de Vida Laboral, Valencia, Espa\u00f1a","institution_ids":["https://openalex.org/I16097986"]},{"raw_affiliation_string":"Univ. of Valencia, Valencia#TAB#","institution_ids":["https://openalex.org/I16097986"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5091155964","display_name":"Vicente Mart\u00ednez\u2010Tur","orcid":"https://orcid.org/0000-0002-6388-569X","observed_orcids":["https://orcid.org/0000-0002-6388-569X"]},"institutions":[{"id":"https://openalex.org/I16097986","display_name":"Universitat de Val\u00e8ncia","ror":"https://ror.org/043nxc105","country_code":"ES","type":"education","lineage":["https://openalex.org/I16097986"]}],"countries":["ES"],"is_corresponding":false,"raw_author_name":"Vicente Mart\u00ednez-Tur","raw_affiliation_strings":["Univ. Valencia, Inst. Univ. Investigaci\u00f3n en Psicolog\u00eda de los Recursos Humanos, del Desarrollo organizacional y de la Calidad de Vida Laboral, Valencia, Espa\u00f1a","Univ. of Valencia, Valencia#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Univ. Valencia, Inst. Univ. Investigaci\u00f3n en Psicolog\u00eda de los Recursos Humanos, del Desarrollo organizacional y de la Calidad de Vida Laboral, Valencia, Espa\u00f1a","institution_ids":["https://openalex.org/I16097986"]},{"raw_affiliation_string":"Univ. of Valencia, Valencia#TAB#","institution_ids":["https://openalex.org/I16097986"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5037964907","display_name":"Jos\u00e9 Mar\u00eda Peir\u00f3 Silla","orcid":"https://orcid.org/0000-0001-5293-0355","observed_orcids":["https://orcid.org/0000-0001-5293-0355"]},"institutions":[{"id":"https://openalex.org/I16097986","display_name":"Universitat de Val\u00e8ncia","ror":"https://ror.org/043nxc105","country_code":"ES","type":"education","lineage":["https://openalex.org/I16097986"]}],"countries":["ES"],"is_corresponding":false,"raw_author_name":"Jose Mar\u00eda Peir\u00f3","raw_affiliation_strings":["Facultad de Psicolog\u00eda , Av. Blasco Ib\u00e1\u00f1ez , 21. 46010 ,","University of Valencia","Univ. of Valencia, Valencia#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Facultad de Psicolog\u00eda , Av. Blasco Ib\u00e1\u00f1ez , 21. 46010 ,","institution_ids":[]},{"raw_affiliation_string":"University of Valencia","institution_ids":["https://openalex.org/I16097986"]},{"raw_affiliation_string":"Univ. of Valencia, Valencia#TAB#","institution_ids":["https://openalex.org/I16097986"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5024310790","display_name":"Carolina Moliner","orcid":"https://orcid.org/0000-0002-2265-8028","observed_orcids":["https://orcid.org/0000-0002-2265-8028"]},"institutions":[{"id":"https://openalex.org/I16097986","display_name":"Universitat de Val\u00e8ncia","ror":"https://ror.org/043nxc105","country_code":"ES","type":"education","lineage":["https://openalex.org/I16097986"]}],"countries":["ES"],"is_corresponding":false,"raw_author_name":"Carolina Moliner","raw_affiliation_strings":["Univ. Valencia, Inst. Univ. Investigaci\u00f3n en Psicolog\u00eda de los Recursos Humanos, del Desarrollo organizacional y de la Calidad de Vida Laboral, Valencia, Espa\u00f1a","Univ. of Valencia, Valencia#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Univ. Valencia, Inst. Univ. Investigaci\u00f3n en Psicolog\u00eda de los Recursos Humanos, del Desarrollo organizacional y de la Calidad de Vida Laboral, Valencia, Espa\u00f1a","institution_ids":["https://openalex.org/I16097986"]},{"raw_affiliation_string":"Univ. of Valencia, Valencia#TAB#","institution_ids":["https://openalex.org/I16097986"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I16097986"],"apc_list":null,"apc_paid":null,"fwci":1.4262,"has_fulltext":true,"cited_by_count":20,"citation_normalized_percentile":{"value":0.87709611,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":97},"biblio":{"volume":"28","issue":"2","first_page":"69","last_page":"80"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.6176999807357788,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.6176999807357788,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11543","display_name":"Employee Performance and Motivation","score":0.07999999821186066,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11726","display_name":"Organizational Management and Innovation","score":0.07599999755620956,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-climate","display_name":"service climate","score":0.9980000257492065},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.6299999952316284},{"id":"https://openalex.org/keywords/customer-orientation","display_name":"customer orientation","score":0.7429999709129333},{"id":"https://openalex.org/keywords/customer-feedback","display_name":"customer feedback","score":0.972000002861023},{"id":"https://openalex.org/keywords/management-practices","display_name":"management practices","score":0.9900000095367432},{"id":"https://openalex.org/keywords/frontline-workers","display_name":"frontline workers","score":0.800000011920929},{"id":"https://openalex.org/keywords/hotels","display_name":"hotels","score":0.7450000047683716},{"id":"https://openalex.org/keywords/spanish-language-scale","display_name":"Spanish-language scale","score":0.46399998664855957},{"id":"https://openalex.org/keywords/scale-validation","display_name":"scale validation","score":0.8519999980926514},{"id":"https://openalex.org/keywords/construct-validity","display_name":"construct validity","score":0.7289999723434448},{"id":"https://openalex.org/keywords/predictive-validity","display_name":"predictive validity","score":0.8519999980926514},{"id":"https://openalex.org/keywords/shared-perception","display_name":"shared perception","score":0.5600000023841858},{"id":"https://openalex.org/keywords/work-units","display_name":"work units","score":0.453000009059906}],"concepts":[{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.6621138453483582},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6172555685043335},{"id":"https://openalex.org/C2778755073","wikidata":"https://www.wikidata.org/wiki/Q10858537","display_name":"Scale (ratio)","level":2,"score":0.600483775138855},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5181647539138794},{"id":"https://openalex.org/C198531522","wikidata":"https://www.wikidata.org/wiki/Q485146","display_name":"Sample (material)","level":2,"score":0.5133113265037537},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.5127928853034973},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.5042067766189575},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4870296120643616},{"id":"https://openalex.org/C16151460","wikidata":"https://www.wikidata.org/wiki/Q3480069","display_name":"Service level objective","level":5,"score":0.456439346075058},{"id":"https://openalex.org/C2780801425","wikidata":"https://www.wikidata.org/wiki/Q5164392","display_name":"Construct (python library)","level":2,"score":0.4487810730934143},{"id":"https://openalex.org/C43246008","wikidata":"https://www.wikidata.org/wiki/Q55638","display_name":"Tertiary sector of the economy","level":2,"score":0.4190300405025482},{"id":"https://openalex.org/C122637931","wikidata":"https://www.wikidata.org/wiki/Q118084","display_name":"Unit (ring theory)","level":2,"score":0.41827404499053955},{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.4121188223361969},{"id":"https://openalex.org/C61063171","wikidata":"https://www.wikidata.org/wiki/Q532781","display_name":"Service design","level":4,"score":0.3756498694419861},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3334466218948364},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3200782537460327},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.26221132278442383},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.23996314406394958},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.23172542452812195},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.12347808480262756},{"id":"https://openalex.org/C43617362","wikidata":"https://www.wikidata.org/wiki/Q170050","display_name":"Chromatography","level":1,"score":0.0},{"id":"https://openalex.org/C145420912","wikidata":"https://www.wikidata.org/wiki/Q853077","display_name":"Mathematics education","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C58640448","wikidata":"https://www.wikidata.org/wiki/Q42515","display_name":"Cartography","level":1,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0}],"mesh":[],"locations_count":5,"locations":[{"id":"doi:10.5093/tr2012a6","doi":"https://doi.org/10.5093/tr2012a6","is_oa":true,"landing_page_url":"https://doi.org/10.5093/tr2012a6","pdf_url":"https://journals.copmadrid.org/jwop/files/tr2012v28n2a6.pdf","source":{"id":"https://openalex.org/S2898581472","display_name":"Journal of Work and Organizational Psychology","issn_l":"1576-5962","issn":["1576-5962","2174-0534"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["anvur-scientific","cwts-core","ddh","doaj","dongbi-d","erih-plus","fecyt-seal","latindex","norway-1","poland-70","russia-white-list-1","scielo","vabb-shw"],"host_organization":"https://openalex.org/P4310322061","host_organization_name":"Colegio Oficial de Psic\u00f3logos de Madrid","host_organization_lineage":["https://openalex.org/P4310322061"],"host_organization_lineage_names":["Colegio Oficial de Psic\u00f3logos de Madrid"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Revista de Psicolog\u00eda del Trabajo y de las Organizaciones","raw_type":"journal-article"},{"id":"pmh:oai:doaj.org/article:cf86bed4b2884f59bbb8173b0290e09b","doi":null,"is_oa":true,"landing_page_url":"https://doaj.org/article/cf86bed4b2884f59bbb8173b0290e09b","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Journal of Work and Organizational Psychology, Vol 28, Iss 2, Pp 69-80 (2012)","raw_type":"article"},{"id":"pmh:oai:redalyc.org:231324583001","doi":null,"is_oa":false,"landing_page_url":"https://www.redalyc.org/articulo.oa?id=231324583001","pdf_url":null,"source":{"id":"https://openalex.org/S4377196100","display_name":"Redalyc (Universidad Aut\u00f3noma del Estado de M\u00e9xico)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I179647637","host_organization_name":"Universidad Aut\u00f3noma del Estado de M\u00e9xico","host_organization_lineage":["https://openalex.org/I179647637"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Revista de Psicolog\u00eda del Trabajo y de las Organizaciones (Espa\u00f1a) Num.2 Vol.28","raw_type":"art\u00edculo cient\u00edfico"},{"id":"pmh:oai:scielo:S1576-59622012000200001","doi":null,"is_oa":false,"landing_page_url":"http://scielo.isciii.es/scielo.php?script=sci_arttext&amp;pid=S1576-59622012000200001","pdf_url":null,"source":{"id":"https://openalex.org/S4306402135","display_name":"Scientific Electronic library online (Sciences Carlos III Health Institute)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I2801357902","host_organization_name":"Instituto de Salud Carlos III","host_organization_lineage":["https://openalex.org/I2801357902"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Revista de Psicolog\u00c3\u00ada del Trabajo y de las Organizaciones v.28 n.2 2012","raw_type":"journal article"},{"id":"mag:2183061225","doi":null,"is_oa":false,"landing_page_url":"http://scielo.isciii.es/pdf/rpto/v28n2/original1.pdf","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":{"id":"doi:10.5093/tr2012a6","doi":"https://doi.org/10.5093/tr2012a6","is_oa":true,"landing_page_url":"https://doi.org/10.5093/tr2012a6","pdf_url":"https://journals.copmadrid.org/jwop/files/tr2012v28n2a6.pdf","source":{"id":"https://openalex.org/S2898581472","display_name":"Journal of Work and Organizational Psychology","issn_l":"1576-5962","issn":["1576-5962","2174-0534"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["anvur-scientific","cwts-core","ddh","doaj","dongbi-d","erih-plus","fecyt-seal","latindex","norway-1","poland-70","russia-white-list-1","scielo","vabb-shw"],"host_organization":"https://openalex.org/P4310322061","host_organization_name":"Colegio Oficial de Psic\u00f3logos de Madrid","host_organization_lineage":["https://openalex.org/P4310322061"],"host_organization_lineage_names":["Colegio Oficial de Psic\u00f3logos de Madrid"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Revista de Psicolog\u00eda del Trabajo y de las Organizaciones","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W1972749133.pdf","grobid_xml":"https://content.openalex.org/works/W1972749133.grobid-xml"},"referenced_works_count":76,"referenced_works":["https://openalex.org/W1502366513","https://openalex.org/W1552295157","https://openalex.org/W1816720378","https://openalex.org/W1940679207","https://openalex.org/W1958214942","https://openalex.org/W1970693217","https://openalex.org/W1971711030","https://openalex.org/W1972081162","https://openalex.org/W1979422830","https://openalex.org/W1980215445","https://openalex.org/W1982438246","https://openalex.org/W1983990142","https://openalex.org/W1989496383","https://openalex.org/W1994527953","https://openalex.org/W1996339572","https://openalex.org/W1996530983","https://openalex.org/W2000937185","https://openalex.org/W2002372137","https://openalex.org/W2004813302","https://openalex.org/W2006895556","https://openalex.org/W2010464623","https://openalex.org/W2011942544","https://openalex.org/W2014311628","https://openalex.org/W2015444271","https://openalex.org/W2025904468","https://openalex.org/W2032698586","https://openalex.org/W2036814273","https://openalex.org/W2042467489","https://openalex.org/W2055544567","https://openalex.org/W2058847923","https://openalex.org/W2060673657","https://openalex.org/W2067865153","https://openalex.org/W2069736034","https://openalex.org/W2070424044","https://openalex.org/W2091914384","https://openalex.org/W2092698983","https://openalex.org/W2092704279","https://openalex.org/W2092977207","https://openalex.org/W2097365591","https://openalex.org/W2099069211","https://openalex.org/W2099258976","https://openalex.org/W2106096361","https://openalex.org/W2107572880","https://openalex.org/W2109642229","https://openalex.org/W2110778205","https://openalex.org/W2120575502","https://openalex.org/W2122912498","https://openalex.org/W2139881096","https://openalex.org/W2140198967","https://openalex.org/W2144681684","https://openalex.org/W2149542506","https://openalex.org/W2151346990","https://openalex.org/W2155361596","https://openalex.org/W2170094403","https://openalex.org/W2172067939","https://openalex.org/W2189029169","https://openalex.org/W2315158455","https://openalex.org/W2324119548","https://openalex.org/W2623676333","https://openalex.org/W2900595267","https://openalex.org/W2931282575","https://openalex.org/W2936089245","https://openalex.org/W2976425850","https://openalex.org/W3014823756","https://openalex.org/W3142492581","https://openalex.org/W3217520342","https://openalex.org/W4235678817","https://openalex.org/W4248161867","https://openalex.org/W4300463483","https://openalex.org/W4391535375","https://openalex.org/W6640776062","https://openalex.org/W6658565177","https://openalex.org/W6775513636","https://openalex.org/W7011551327","https://openalex.org/W7067575812","https://openalex.org/W7070833347"],"related_works":["https://openalex.org/W2183061225","https://openalex.org/W3146297827","https://openalex.org/W7036955195","https://openalex.org/W2110930378","https://openalex.org/W2978802979","https://openalex.org/W37921219","https://openalex.org/W1988298970","https://openalex.org/W2002227055","https://openalex.org/W2612193575","https://openalex.org/W220464826"],"abstract_inverted_index":{"Service":[0,102],"climate":[1,44,131,145],"is":[2,137],"critical":[3],"for":[4],"organizations":[5,15],"pertaining":[6,118],"to":[7,17,22,119,125],"the":[8,13,46,68,96,113,120,147],"service":[9,18,43,99,130,144],"sector.":[10],"It":[11],"reflects":[12],"importance":[14],"attribute":[16],"quality":[19],"and":[20,31,87,108],"efforts":[21],"please":[23],"customers.":[24],"Using":[25],"previous":[26],"work":[27],"of":[28,42,60,73,98,129,143],"Schneider,":[29],"White,":[30],"Paul":[32],"(1998)":[33],"as":[34,139],"starting":[35],"point,":[36],"this":[37],"research":[38],"validates":[39],"a":[40,140],"measure":[41,142],"in":[45,64,67,79,146],"Spanish":[47,148],"language.":[48],"Data":[49],"from":[50],"two":[51],"survey":[52],"study":[53],"projects":[54],"were":[55],"brought":[56],"together.":[57],"A":[58],"total":[59],"120":[61],"hotels,":[62],"located":[63],"Spain,":[65],"participated":[66],"research.":[69],"The":[70,135],"sample":[71],"consisted":[72],"508":[74],"frontline":[75,116],"hotel":[76],"employees":[77,117],"distributed":[78],"152":[80],"work-units.":[81],"Our":[82],"results":[83],"confirmed":[84,138],"that":[85,115],"construct":[86],"predictive":[88],"validity":[89],"are":[90,123],"satisfactory,":[91],"with":[92],"four":[93],"factors":[94],"describing":[95],"facets":[97],"climate:":[100],"Global":[101],"Climate,":[103],"Customer":[104,106],"Feedback,":[105],"Orientation,":[107],"Managerial":[109],"Practices.":[110],"Findings":[111],"support":[112],"idea":[114],"same":[121],"work-unit":[122],"able":[124],"develop":[126],"shared":[127],"perceptions":[128],"beyond":[132],"individual":[133],"differences.":[134],"scale":[136],"good":[141],"context.":[149]},"counts_by_year":[{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":2},{"year":2019,"cited_by_count":4},{"year":2017,"cited_by_count":3},{"year":2014,"cited_by_count":1},{"year":2013,"cited_by_count":1}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2016-06-24T00:00:00"}
