{"id":"https://openalex.org/W1972255305","doi":"https://doi.org/10.1007/s00163-011-0104-y","title":"A proposal for a structured approach for cross-company teamwork: a case study of involving the customer in service innovation","display_name":"A proposal for a structured approach for cross-company teamwork: a case study of involving the customer in service innovation","publication_year":2011,"publication_date":"2011-03-01","ids":{"openalex":"https://openalex.org/W1972255305","doi":"https://doi.org/10.1007/s00163-011-0104-y","mag":"1972255305"},"language":"en","primary_location":{"id":"doi:10.1007/s00163-011-0104-y","doi":"https://doi.org/10.1007/s00163-011-0104-y","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s00163-011-0104-y","pdf_url":null,"source":{"id":"https://openalex.org/S123543520","display_name":"Research in Engineering Design","issn_l":"0934-9839","issn":["0934-9839","1435-6066"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-class-a","anvur-scientific","cwts-core","dongbi-c","jufo-3","norway-2","poland-140","russia-white-list-1"],"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Research in Engineering Design","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5039174490","display_name":"Oskar Rexfelt","orcid":"https://orcid.org/0000-0002-4515-7760","observed_orcids":["https://orcid.org/0000-0002-4515-7760"]},"institutions":[{"id":"https://openalex.org/I66862912","display_name":"Chalmers University of Technology","ror":"https://ror.org/040wg7k59","country_code":"SE","type":"education","lineage":["https://openalex.org/I66862912"]}],"countries":["SE"],"is_corresponding":true,"raw_author_name":"Oskar Rexfelt","raw_affiliation_strings":["Department of Product and Production Development, Chalmers University of Technology, 41296, Gothenburg, Sweden","Department of Product and Production Development Chalmers University of Technology Gothenburg Sweden"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Product and Production Development, Chalmers University of Technology, 41296, Gothenburg, Sweden","institution_ids":["https://openalex.org/I66862912"]},{"raw_affiliation_string":"Department of Product and Production Development Chalmers University of Technology Gothenburg Sweden","institution_ids":["https://openalex.org/I66862912"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5023853257","display_name":"Lars Almefelt","orcid":"https://orcid.org/0000-0003-3263-764X","observed_orcids":["https://orcid.org/0000-0003-3263-764X"]},"institutions":[{"id":"https://openalex.org/I66862912","display_name":"Chalmers University of Technology","ror":"https://ror.org/040wg7k59","country_code":"SE","type":"education","lineage":["https://openalex.org/I66862912"]}],"countries":["SE"],"is_corresponding":false,"raw_author_name":"Lars Almefelt","raw_affiliation_strings":["Department of Product and Production Development, Chalmers University of Technology, 41296, Gothenburg, Sweden","Department of Product and Production Development Chalmers University of Technology Gothenburg Sweden"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Product and Production Development, Chalmers University of Technology, 41296, Gothenburg, Sweden","institution_ids":["https://openalex.org/I66862912"]},{"raw_affiliation_string":"Department of Product and Production Development Chalmers University of Technology Gothenburg Sweden","institution_ids":["https://openalex.org/I66862912"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5001586914","display_name":"Daniel Zackrisson","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I1340210623","display_name":"Volvo (Sweden)","ror":"https://ror.org/05b6ypc36","country_code":"SE","type":"company","lineage":["https://openalex.org/I1340210623"]}],"countries":["SE"],"is_corresponding":false,"raw_author_name":"Daniel Zackrisson","raw_affiliation_strings":["Volvo Technology Corporation, Gropeg\u00e5rdsgatan 10, M1:6, 40508, Gothenburg, Sweden","Volvo Technology Corp., Gothenburg, Sweden#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Volvo Technology Corporation, Gropeg\u00e5rdsgatan 10, M1:6, 40508, Gothenburg, Sweden","institution_ids":["https://openalex.org/I1340210623"]},{"raw_affiliation_string":"Volvo Technology Corp., Gothenburg, Sweden#TAB#","institution_ids":["https://openalex.org/I1340210623"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5049432506","display_name":"Teres Hallman","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I1340210623","display_name":"Volvo (Sweden)","ror":"https://ror.org/05b6ypc36","country_code":"SE","type":"company","lineage":["https://openalex.org/I1340210623"]}],"countries":["SE"],"is_corresponding":false,"raw_author_name":"Teres Hallman","raw_affiliation_strings":["Volvo Technology Corporation, Gropeg\u00e5rdsgatan 10, M1:6, 40508, Gothenburg, Sweden","Volvo Technology Corp., Gothenburg, Sweden#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Volvo Technology Corporation, Gropeg\u00e5rdsgatan 10, M1:6, 40508, Gothenburg, Sweden","institution_ids":["https://openalex.org/I1340210623"]},{"raw_affiliation_string":"Volvo Technology Corp., Gothenburg, Sweden#TAB#","institution_ids":["https://openalex.org/I1340210623"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5103056103","display_name":"Johan Malmqvist","orcid":"https://orcid.org/0000-0002-4689-4535","observed_orcids":["https://orcid.org/0000-0002-4689-4535","https://orcid.org/0000-0001-8598-3365"]},"institutions":[{"id":"https://openalex.org/I66862912","display_name":"Chalmers University of Technology","ror":"https://ror.org/040wg7k59","country_code":"SE","type":"education","lineage":["https://openalex.org/I66862912"]}],"countries":["SE"],"is_corresponding":false,"raw_author_name":"Johan Malmqvist","raw_affiliation_strings":["Department of Product and Production Development, Chalmers University of Technology, 41296, Gothenburg, Sweden","Department of Product and Production Development Chalmers University of Technology Gothenburg Sweden"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Product and Production Development, Chalmers University of Technology, 41296, Gothenburg, Sweden","institution_ids":["https://openalex.org/I66862912"]},{"raw_affiliation_string":"Department of Product and Production Development Chalmers University of Technology Gothenburg Sweden","institution_ids":["https://openalex.org/I66862912"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5028136418","display_name":"MariAnne Karlsson","orcid":"https://orcid.org/0000-0001-6336-3878","observed_orcids":["https://orcid.org/0000-0001-6336-3878"]},"institutions":[{"id":"https://openalex.org/I66862912","display_name":"Chalmers University of Technology","ror":"https://ror.org/040wg7k59","country_code":"SE","type":"education","lineage":["https://openalex.org/I66862912"]}],"countries":["SE"],"is_corresponding":false,"raw_author_name":"MariAnne Karlsson","raw_affiliation_strings":["Department of Product and Production Development, Chalmers University of Technology, 41296, Gothenburg, Sweden","Department of Product and Production Development Chalmers University of Technology Gothenburg Sweden"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Product and Production Development, Chalmers University of Technology, 41296, Gothenburg, Sweden","institution_ids":["https://openalex.org/I66862912"]},{"raw_affiliation_string":"Department of Product and Production Development Chalmers University of Technology Gothenburg Sweden","institution_ids":["https://openalex.org/I66862912"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5039174490"],"corresponding_institution_ids":["https://openalex.org/I66862912"],"apc_list":{"value":4090,"currency":"USD","value_usd":4090},"apc_paid":null,"fwci":4.6383,"has_fulltext":false,"cited_by_count":28,"citation_normalized_percentile":{"value":0.9436566,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":"22","issue":"3","first_page":"153","last_page":"171"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14147","display_name":"Innovative Approaches in Technology and Social Development","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10672","display_name":"Design Education and Practice","score":0.0,"subfield":{"id":"https://openalex.org/subfields/2210","display_name":"Mechanical Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-co-creation","display_name":"service co-creation","score":0.9779999852180481},{"id":"https://openalex.org/keywords/service-innovation","display_name":"service innovation","score":0.8330000042915344},{"id":"https://openalex.org/keywords/customer-involvement","display_name":"customer involvement","score":0.6959999799728394},{"id":"https://openalex.org/keywords/inter-firm-cooperation","display_name":"inter-firm cooperation","score":0.8479999899864197},{"id":"https://openalex.org/keywords/service-development","display_name":"service development","score":0.7039999961853027},{"id":"https://openalex.org/keywords/automotive-industry","display_name":"automotive industry","score":0.5680000185966492},{"id":"https://openalex.org/keywords/transport-companies","display_name":"transport companies","score":0.5210000276565552},{"id":"https://openalex.org/keywords/b2b-customers","display_name":"B2B customers","score":0.7129999995231628},{"id":"https://openalex.org/keywords/engineering-design-methods","display_name":"engineering design methodology","score":0.6660000085830688},{"id":"https://openalex.org/keywords/idea-generation","display_name":"idea generation","score":0.6990000009536743},{"id":"https://openalex.org/keywords/service-evaluation","display_name":"service evaluation","score":0.5979999899864197}],"concepts":[{"id":"https://openalex.org/C111226992","wikidata":"https://www.wikidata.org/wiki/Q626225","display_name":"Teamwork","level":2,"score":0.6629025936126709},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5773938894271851},{"id":"https://openalex.org/C526921623","wikidata":"https://www.wikidata.org/wiki/Q190117","display_name":"Automotive industry","level":2,"score":0.5680550336837769},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5465601682662964},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.4696991443634033},{"id":"https://openalex.org/C61063171","wikidata":"https://www.wikidata.org/wiki/Q532781","display_name":"Service design","level":4,"score":0.45816758275032043},{"id":"https://openalex.org/C110354214","wikidata":"https://www.wikidata.org/wiki/Q6314146","display_name":"Engineering management","level":1,"score":0.4400046467781067},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.43480953574180603},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.421627402305603},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3655204176902771},{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.3157384395599365},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.30420899391174316},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.29703962802886963},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.27038446068763733},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.1354292631149292},{"id":"https://openalex.org/C146978453","wikidata":"https://www.wikidata.org/wiki/Q3798668","display_name":"Aerospace engineering","level":1,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1007/s00163-011-0104-y","doi":"https://doi.org/10.1007/s00163-011-0104-y","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s00163-011-0104-y","pdf_url":null,"source":{"id":"https://openalex.org/S123543520","display_name":"Research in Engineering Design","issn_l":"0934-9839","issn":["0934-9839","1435-6066"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-class-a","anvur-scientific","cwts-core","dongbi-c","jufo-3","norway-2","poland-140","russia-white-list-1"],"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Research in Engineering Design","raw_type":"journal-article"},{"id":"pmh:oai:publications.lib.chalmers.se:138641","doi":null,"is_oa":false,"landing_page_url":"http://publications.lib.chalmers.se/publication/138641-a-proposal-for-a-structured-approach-for-cross-company-teamwork-a-case-study-of-involving-the-custom","pdf_url":null,"source":{"id":"https://openalex.org/S4377196470","display_name":"Chalmers Publication Library (Chalmers University of Technology)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I66862912","host_organization_name":"Chalmers University of Technology","host_organization_lineage":["https://openalex.org/I66862912"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Text.Article.Journal.PeerReviewed"},{"id":"pmh:oai:research.chalmers.se:138641","doi":null,"is_oa":false,"landing_page_url":"https://research.chalmers.se/en/publication/138641","pdf_url":null,"source":{"id":"https://openalex.org/S4306402469","display_name":"Chalmers Research (Chalmers University of Technology)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I66862912","host_organization_name":"Chalmers University of Technology","host_organization_lineage":["https://openalex.org/I66862912"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.8970999717712402,"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure"}],"sustainable_development_goals_aurora":[{"score":0.6299999952316284,"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":44,"referenced_works":["https://openalex.org/W54235218","https://openalex.org/W216308256","https://openalex.org/W251182764","https://openalex.org/W583689430","https://openalex.org/W618581282","https://openalex.org/W1020719544","https://openalex.org/W1511836058","https://openalex.org/W1527311855","https://openalex.org/W1528222997","https://openalex.org/W1537543935","https://openalex.org/W1590595678","https://openalex.org/W1602720923","https://openalex.org/W1631767606","https://openalex.org/W1977165779","https://openalex.org/W1977638828","https://openalex.org/W1996790309","https://openalex.org/W1999046736","https://openalex.org/W2014656672","https://openalex.org/W2025071998","https://openalex.org/W2026368098","https://openalex.org/W2044861713","https://openalex.org/W2047630611","https://openalex.org/W2047771303","https://openalex.org/W2050411630","https://openalex.org/W2050825106","https://openalex.org/W2053005684","https://openalex.org/W2060736319","https://openalex.org/W2079321829","https://openalex.org/W2096010043","https://openalex.org/W2096443635","https://openalex.org/W2130022913","https://openalex.org/W2133766618","https://openalex.org/W2133875273","https://openalex.org/W2135526934","https://openalex.org/W2156468403","https://openalex.org/W2162479672","https://openalex.org/W2335877136","https://openalex.org/W2362812932","https://openalex.org/W2496428351","https://openalex.org/W2528972707","https://openalex.org/W2973218851","https://openalex.org/W4285719527","https://openalex.org/W4297081765","https://openalex.org/W4362505439"],"related_works":["https://openalex.org/W2419190646","https://openalex.org/W2335877136","https://openalex.org/W2395419467","https://openalex.org/W593310346","https://openalex.org/W2071878371","https://openalex.org/W2009491590","https://openalex.org/W1606938514","https://openalex.org/W3096519790","https://openalex.org/W2296321389","https://openalex.org/W4206201232"],"abstract_inverted_index":null,"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":4},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":4},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":2},{"year":2017,"cited_by_count":2},{"year":2016,"cited_by_count":3},{"year":2015,"cited_by_count":3},{"year":2014,"cited_by_count":1},{"year":2013,"cited_by_count":1},{"year":2012,"cited_by_count":2}],"updated_date":"2026-09-29T14:09:16.559479","created_date":"2016-06-24T00:00:00"}