{"id":"https://openalex.org/W1970872908","doi":"https://doi.org/10.1680/tran.2009.162.4.207","title":"A model for the evaluation of airport service quality","display_name":"A model for the evaluation of airport service quality","publication_year":2009,"publication_date":"2009-11-01","ids":{"openalex":"https://openalex.org/W1970872908","doi":"https://doi.org/10.1680/tran.2009.162.4.207","mag":"1970872908"},"language":"en","primary_location":{"id":"doi:10.1680/tran.2009.162.4.207","doi":"https://doi.org/10.1680/tran.2009.162.4.207","is_oa":false,"landing_page_url":"https://doi.org/10.1680/tran.2009.162.4.207","pdf_url":null,"source":{"id":"https://openalex.org/S4210171274","display_name":"Proceedings of the Institution of Civil Engineers - Transport","issn_l":"0965-092X","issn":["0965-092X","1751-7710"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","dongbi-d","jufo-1","norway-1","poland-20","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4322764898","host_organization_name":"Thomas Telford Ltd.","host_organization_lineage":["https://openalex.org/P4322764898"],"host_organization_lineage_names":["Thomas Telford Ltd."],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the Institution of Civil Engineers - Transport","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5004467713","display_name":"Chien\u2010Chang Chou","orcid":"https://orcid.org/0000-0003-0341-9379","observed_orcids":["https://orcid.org/0000-0003-0341-9379"]},"institutions":[{"id":"https://openalex.org/I43518871","display_name":"National Kaohsiung Marine University","ror":"https://ror.org/00ca6fy54","country_code":"TW","type":"education","lineage":["https://openalex.org/I43518871","https://openalex.org/I4387154394"]}],"countries":["TW"],"is_corresponding":true,"raw_author_name":"C.-C. Chou","raw_affiliation_strings":["National Kaohsiung Marine University Kaohsiung, Taiwan, Republic of China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"National Kaohsiung Marine University Kaohsiung, Taiwan, Republic of China","institution_ids":["https://openalex.org/I43518871"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5004467713"],"corresponding_institution_ids":["https://openalex.org/I43518871"],"apc_list":null,"apc_paid":null,"fwci":3.6872,"has_fulltext":false,"cited_by_count":24,"citation_normalized_percentile":{"value":0.93796762,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":87,"max":97},"biblio":{"volume":"162","issue":"4","first_page":"207","last_page":"213"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11599","display_name":"Aviation Industry Analysis and Trends","score":0.5985999703407288,"subfield":{"id":"https://openalex.org/subfields/2000","display_name":"General Economics, Econometrics and Finance"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11599","display_name":"Aviation Industry Analysis and Trends","score":0.5985999703407288,"subfield":{"id":"https://openalex.org/subfields/2000","display_name":"General Economics, Econometrics and Finance"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.3237000107765198,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11489","display_name":"Air Traffic Management and Optimization","score":0.039500001817941666,"subfield":{"id":"https://openalex.org/subfields/2202","display_name":"Aerospace Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/airport-service-quality","display_name":"airport service quality","score":1.0},{"id":"https://openalex.org/keywords/service-quality-evaluation","display_name":"service quality evaluation","score":0.925000011920929},{"id":"https://openalex.org/keywords/multi-criteria-decision-making","display_name":"multi-criteria decision making","score":0.8339999914169312},{"id":"https://openalex.org/keywords/servqual","display_name":"SERVQUAL","score":0.6010000109672546},{"id":"https://openalex.org/keywords/air-transport","display_name":"airline industry","score":0.6259999871253967},{"id":"https://openalex.org/keywords/international-airports","display_name":"international airports","score":0.8450000286102295},{"id":"https://openalex.org/keywords/service-quality-improvement","display_name":"service quality improvement","score":0.7049999833106995}],"concepts":[{"id":"https://openalex.org/C136703025","wikidata":"https://www.wikidata.org/wiki/Q44605","display_name":"SERVQUAL","level":4,"score":0.8851089477539062},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.781959056854248},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.650047779083252},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.6485410928726196},{"id":"https://openalex.org/C3018395757","wikidata":"https://www.wikidata.org/wiki/Q1379672","display_name":"Evaluation methods","level":2,"score":0.45738524198532104},{"id":"https://openalex.org/C5119721","wikidata":"https://www.wikidata.org/wiki/Q220501","display_name":"Quality of service","level":2,"score":0.4460066556930542},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.42822057008743286},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.42692628502845764},{"id":"https://openalex.org/C22212356","wikidata":"https://www.wikidata.org/wiki/Q775325","display_name":"Transport engineering","level":1,"score":0.4221495985984802},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.35256895422935486},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.3358214497566223},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3045486807823181},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.17156562209129333},{"id":"https://openalex.org/C200601418","wikidata":"https://www.wikidata.org/wiki/Q2193887","display_name":"Reliability engineering","level":1,"score":0.12889117002487183},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.0943801999092102},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1680/tran.2009.162.4.207","doi":"https://doi.org/10.1680/tran.2009.162.4.207","is_oa":false,"landing_page_url":"https://doi.org/10.1680/tran.2009.162.4.207","pdf_url":null,"source":{"id":"https://openalex.org/S4210171274","display_name":"Proceedings of the Institution of Civil Engineers - Transport","issn_l":"0965-092X","issn":["0965-092X","1751-7710"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","dongbi-d","jufo-1","norway-1","poland-20","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4322764898","host_organization_name":"Thomas Telford Ltd.","host_organization_lineage":["https://openalex.org/P4322764898"],"host_organization_lineage_names":["Thomas Telford Ltd."],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the Institution of Civil Engineers - Transport","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/11","display_name":"Sustainable cities and communities","score":0.5142999887466431}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":30,"referenced_works":["https://openalex.org/W116576989","https://openalex.org/W595110327","https://openalex.org/W1689771227","https://openalex.org/W1820999647","https://openalex.org/W1985629539","https://openalex.org/W1996623340","https://openalex.org/W2009486782","https://openalex.org/W2026368098","https://openalex.org/W2027368157","https://openalex.org/W2035404602","https://openalex.org/W2039520770","https://openalex.org/W2039835512","https://openalex.org/W2043013449","https://openalex.org/W2047628115","https://openalex.org/W2050063707","https://openalex.org/W2052307074","https://openalex.org/W2092417853","https://openalex.org/W2093691360","https://openalex.org/W2095460192","https://openalex.org/W2126643696","https://openalex.org/W2143795404","https://openalex.org/W2151739142","https://openalex.org/W2151808041","https://openalex.org/W2166182849","https://openalex.org/W2503287230","https://openalex.org/W2506768821","https://openalex.org/W2580221274","https://openalex.org/W2993852502","https://openalex.org/W4253536347","https://openalex.org/W6601375367"],"related_works":["https://openalex.org/W2005284929","https://openalex.org/W2136915270","https://openalex.org/W2323392318","https://openalex.org/W3159848609","https://openalex.org/W1969581419","https://openalex.org/W2242418066","https://openalex.org/W2382063775","https://openalex.org/W2367342131","https://openalex.org/W2350735365","https://openalex.org/W2048028366"],"abstract_inverted_index":{"In":[0],"the":[1,8,33,39,45,50,60,63,77,85,104,107],"past":[2],"many":[3],"studies":[4,19,43],"have":[5,29,58],"focused":[6],"on":[7],"evaluation":[9,61,86],"of":[10,17,41,87,94,106,123],"air":[11],"transportation":[12],"service":[13,22,34,52,89,128],"quality":[14,23,35,53],"but":[15],"most":[16],"these":[18],"evaluated":[20],"airline":[21,51],"and":[24,54,114],"only":[25,55],"a":[26,56,82],"small":[27],"number":[28],"attempted":[30,59,71],"to":[31,48,72,102,119,125],"evaluate":[32,49],"at":[36],"airports.":[37],"Furthermore,":[38],"majority":[40],"previous":[42],"applied":[44],"Servqual":[46],"method":[47],"few":[57],"using":[62],"multiple":[64],"criteria":[65],"decision-making":[66],"method.":[67],"The":[68],"present":[69],"study":[70,93],"fill":[73],"this":[74],"gap":[75],"in":[76],"current":[78],"literature":[79],"by":[80],"establishing":[81],"model":[83],"for":[84],"airport":[88],"quality.":[90,129],"A":[91],"case":[92],"two":[95],"major":[96],"Taiwanese":[97],"international":[98],"airports":[99,120],"was":[100],"conducted":[101],"demonstrate":[103],"effectiveness":[105],"proposed":[108],"model.":[109],"Finally,":[110],"some":[111],"interesting":[112],"conclusions":[113],"useful":[115],"suggestions":[116,122],"are":[117],"offered":[118],"as":[121],"ways":[124],"improve":[126],"their":[127]},"counts_by_year":[{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":4},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":2},{"year":2017,"cited_by_count":2},{"year":2016,"cited_by_count":2},{"year":2015,"cited_by_count":1},{"year":2014,"cited_by_count":2},{"year":2012,"cited_by_count":1}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2016-06-24T00:00:00"}
