{"id":"https://openalex.org/W1970726599","doi":"https://doi.org/10.1145/1477973.1477976","title":"Understanding and supporting personal activity management by IT service workers","display_name":"Understanding and supporting personal activity management by IT service workers","publication_year":2008,"publication_date":"2008-11-14","ids":{"openalex":"https://openalex.org/W1970726599","doi":"https://doi.org/10.1145/1477973.1477976","mag":"1970726599"},"language":"en","primary_location":{"id":"doi:10.1145/1477973.1477976","doi":"https://doi.org/10.1145/1477973.1477976","is_oa":false,"landing_page_url":"https://doi.org/10.1145/1477973.1477976","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2nd ACM Symposium on Computer Human Interaction for Management of Information Technology","raw_type":"proceedings-article"},"volume":null,"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5100614219","display_name":"V\u00edctor M. Gonz\u00e1lez","orcid":"https://orcid.org/0000-0002-3809-6306","observed_orcids":["https://orcid.org/0000-0002-3809-6306","https://orcid.org/0000-0002-1922-1888"]},"institutions":[{"id":"https://openalex.org/I28407311","display_name":"University of Manchester","ror":"https://ror.org/027m9bs27","country_code":"GB","type":"education","lineage":["https://openalex.org/I28407311"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Victor M. Gonzalez","raw_affiliation_strings":["University of Manchester, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Manchester, UK","institution_ids":["https://openalex.org/I28407311"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5085187020","display_name":"Leonardo Galicia","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I64663401","display_name":"Centro de Investigaci\u00f3n Cient\u00edfica y de Educaci\u00f3n Superior de Ensenada","ror":"https://ror.org/04znhwb73","country_code":"MX","type":"facility","lineage":["https://openalex.org/I64663401"]}],"countries":["MX"],"is_corresponding":false,"raw_author_name":"Leonardo Galicia","raw_affiliation_strings":["CICESE, Mexico"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"CICESE, Mexico","institution_ids":["https://openalex.org/I64663401"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5002190612","display_name":"Jes\u00fas Favela","orcid":"https://orcid.org/0000-0003-2967-9654","observed_orcids":["https://orcid.org/0000-0003-2967-9654"]},"institutions":[{"id":"https://openalex.org/I64663401","display_name":"Centro de Investigaci\u00f3n Cient\u00edfica y de Educaci\u00f3n Superior de Ensenada","ror":"https://ror.org/04znhwb73","country_code":"MX","type":"facility","lineage":["https://openalex.org/I64663401"]}],"countries":["MX"],"is_corresponding":false,"raw_author_name":"Jesus Favela","raw_affiliation_strings":["CICESE, Mexico"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"CICESE, Mexico","institution_ids":["https://openalex.org/I64663401"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.9724,"has_fulltext":false,"cited_by_count":8,"citation_normalized_percentile":{"value":0.86884003,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"10"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12607","display_name":"Personal Information Management and User Behavior","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12607","display_name":"Personal Information Management and User Behavior","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10430","display_name":"Software Engineering Techniques and Practices","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10470","display_name":"Usability and User Interface Design","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/knowledge-workers","display_name":"knowledge workers","score":0.9079999923706055},{"id":"https://openalex.org/keywords/multitasking","display_name":"multitasking","score":0.9769999980926514},{"id":"https://openalex.org/keywords/work-interruptions","display_name":"work interruptions","score":0.6589999794960022},{"id":"https://openalex.org/keywords/software-tool-development","display_name":"software tool development","score":0.6919999718666077},{"id":"https://openalex.org/keywords/task-management","display_name":"task management","score":0.5130000114440918},{"id":"https://openalex.org/keywords/email-clients","display_name":"email clients","score":0.7269999980926514},{"id":"https://openalex.org/keywords/shared-calendar","display_name":"shared calendar","score":0.8169999718666077}],"concepts":[{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.5955855846405029},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5872728824615479},{"id":"https://openalex.org/C2776014549","wikidata":"https://www.wikidata.org/wiki/Q3050847","display_name":"Consolidation (business)","level":2,"score":0.5692189931869507},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5624541640281677},{"id":"https://openalex.org/C107418235","wikidata":"https://www.wikidata.org/wiki/Q1520565","display_name":"Human multitasking","level":2,"score":0.48803701996803284},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.48580503463745117},{"id":"https://openalex.org/C194695470","wikidata":"https://www.wikidata.org/wiki/Q1081067","display_name":"Personal information management","level":4,"score":0.42296963930130005},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.3867512345314026},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3533399701118469},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.2699301838874817},{"id":"https://openalex.org/C29848774","wikidata":"https://www.wikidata.org/wiki/Q61905","display_name":"Management information systems","level":3,"score":0.23601514101028442},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.15253415703773499},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.09094682335853577},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C121955636","wikidata":"https://www.wikidata.org/wiki/Q4116214","display_name":"Accounting","level":1,"score":0.0},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C180747234","wikidata":"https://www.wikidata.org/wiki/Q23373","display_name":"Cognitive psychology","level":1,"score":0.0},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/1477973.1477976","doi":"https://doi.org/10.1145/1477973.1477976","is_oa":false,"landing_page_url":"https://doi.org/10.1145/1477973.1477976","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2nd ACM Symposium on Computer Human Interaction for Management of Information Technology","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":20,"referenced_works":["https://openalex.org/W1915711566","https://openalex.org/W1967042038","https://openalex.org/W1988809397","https://openalex.org/W1995644500","https://openalex.org/W2026645894","https://openalex.org/W2054221741","https://openalex.org/W2096418111","https://openalex.org/W2109874861","https://openalex.org/W2114658593","https://openalex.org/W2115120152","https://openalex.org/W2120076005","https://openalex.org/W2122382822","https://openalex.org/W2127695051","https://openalex.org/W2132405220","https://openalex.org/W2145235313","https://openalex.org/W2165990684","https://openalex.org/W2317293732","https://openalex.org/W4301268046","https://openalex.org/W6676187458","https://openalex.org/W7070726332"],"related_works":["https://openalex.org/W2063743227","https://openalex.org/W7098422813","https://openalex.org/W1987035158","https://openalex.org/W7100025669","https://openalex.org/W7100516157","https://openalex.org/W7096434011","https://openalex.org/W1988136222","https://openalex.org/W2120076005","https://openalex.org/W2109192669","https://openalex.org/W2276770424"],"abstract_inverted_index":{"Many":[0],"recent":[1],"studies":[2],"provide":[3],"evidence":[4],"of":[5,47,76,85,123,125,132,143,154,165,186,198],"the":[6,34,44,79,121,141,171,184],"challenges":[7,96],"experienced":[8],"by":[9,157],"knowledge":[10,48],"workers":[11,116,161],"while":[12],"multi-tasking":[13,77,203],"among":[14],"several":[15],"projects":[16],"and":[17,23,82,90,103,107,110,129,151,189,204],"initiatives.":[18],"Work":[19],"is":[20,173],"often":[21],"interrupted,":[22],"this":[24],"results":[25],"in":[26],"people":[27],"leaving":[28],"activities":[29],"pending":[30],"until":[31],"they":[32],"have":[33],"time,":[35],"information,":[36],"resources":[37],"or":[38,57,68],"energy":[39],"to":[40,93,100,104,147,179],"reassume":[41],"them.":[42],"Among":[43],"different":[45],"types":[46],"workers,":[49],"those":[50,149],"working":[51],"directly":[52],"with":[53],"Information":[54],"Technology":[55],"(IT)":[56],"offering":[58],"IT":[59,114,126,159],"services":[60],"--":[61],"software":[62,145],"developers,":[63],"support":[64,148],"engineers,":[65],"systems":[66],"administrators":[67],"database":[69],"managers":[70],"--,":[71],"experience":[72],"particularly":[73],"challenging":[74],"scenarios":[75],"given":[78],"varied,":[80],"crisis-driven":[81],"reactive":[83],"nature":[84],"their":[86],"work.":[87],"Previous":[88],"recommendations":[89],"technological":[91],"solutions":[92],"ameliorate":[94],"these":[95],"give":[97],"limited":[98],"attention":[99],"individual's":[101],"preferences":[102],"understanding":[105],"how":[106],"what":[108],"tools":[109],"strategies":[111],"could":[112],"benefit":[113],"service":[115,127,160],"as":[117,175,192,194,202],"individuals.":[118],"Based":[119],"on":[120],"analysis":[122],"characteristics":[124],"work":[128,200,206],"a":[130,144,163,176],"consolidation":[131],"findings":[133,153],"regarding":[134],"personal":[135,181],"activity":[136],"management":[137],"processes,":[138],"we":[139],"present":[140],"design":[142],"tool":[146,172],"processes":[150],"discuss":[152],"its":[155],"usage":[156],"four":[158],"over":[162],"period":[164],"eight":[166],"weeks.":[167],"We":[168],"found":[169],"that":[170],"used":[174],"central":[177],"repository":[178],"orchestrate":[180],"activity,":[182],"complementing":[183],"use":[185],"e-mail":[187],"clients":[188],"shared":[190],"calendars":[191],"well":[193],"supporting":[195],"essential":[196],"aspects":[197],"IT-service":[199],"such":[201],"detailed":[205],"articulation.":[207]},"counts_by_year":[{"year":2019,"cited_by_count":2},{"year":2014,"cited_by_count":1},{"year":2013,"cited_by_count":1}],"updated_date":"2026-10-30T12:39:25.321706","created_date":"2016-06-24T00:00:00"}