{"id":"https://openalex.org/W1968662707","doi":"https://doi.org/10.1080/09647770902857513","title":"Importance\u2013performance analysis of the Taipei Fine Arts Museum's services","display_name":"Importance\u2013performance analysis of the Taipei Fine Arts Museum's services","publication_year":2009,"publication_date":"2009-06-01","ids":{"openalex":"https://openalex.org/W1968662707","doi":"https://doi.org/10.1080/09647770902857513","mag":"1968662707"},"language":"en","primary_location":{"id":"doi:10.1080/09647770902857513","doi":"https://doi.org/10.1080/09647770902857513","is_oa":false,"landing_page_url":"https://doi.org/10.1080/09647770902857513","pdf_url":null,"source":{"id":"https://openalex.org/S16663008","display_name":"Museum Management and Curatorship","issn_l":"0964-7775","issn":["0964-7775","1872-9185"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core","jufo-2","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Museum Management and Curatorship","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5022855464","display_name":"Yung-Neng Lin","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I49645291","display_name":"National Taipei University of Education","ror":"https://ror.org/02bzpph30","country_code":"TW","type":"education","lineage":["https://openalex.org/I49645291"]}],"countries":["TW"],"is_corresponding":true,"raw_author_name":"Yung-Neng Lin","raw_affiliation_strings":["National Taipei University of Education","Graduate School of Arts, Cultural Industry, Design and Management , National Taipei University of Education , Taipei, Taiwan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"National Taipei University of Education","institution_ids":["https://openalex.org/I49645291"]},{"raw_affiliation_string":"Graduate School of Arts, Cultural Industry, Design and Management , National Taipei University of Education , Taipei, Taiwan","institution_ids":["https://openalex.org/I49645291"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5022855464"],"corresponding_institution_ids":["https://openalex.org/I49645291"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":15,"citation_normalized_percentile":{"value":0.26572495,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":"24","issue":"2","first_page":"105","last_page":"121"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11462","display_name":"Museums and Cultural Heritage","score":0.9922000169754028,"subfield":{"id":"https://openalex.org/subfields/1209","display_name":"Museology"},"field":{"id":"https://openalex.org/fields/12","display_name":"Arts and Humanities"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11462","display_name":"Museums and Cultural Heritage","score":0.9922000169754028,"subfield":{"id":"https://openalex.org/subfields/1209","display_name":"Museology"},"field":{"id":"https://openalex.org/fields/12","display_name":"Arts and Humanities"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.0027000000700354576,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10055","display_name":"Diverse Aspects of Tourism Research","score":0.00139999995008111,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/importance-performance-analysis","display_name":"importance-performance analysis","score":0.9169999957084656},{"id":"https://openalex.org/keywords/perceived-service-quality","display_name":"perceived service quality","score":0.8140000104904175},{"id":"https://openalex.org/keywords/museum-services","display_name":"museum services","score":0.6579999923706055},{"id":"https://openalex.org/keywords/exhibition-quality","display_name":"exhibition quality","score":0.7630000114440918},{"id":"https://openalex.org/keywords/visitor-satisfaction","display_name":"visitor satisfaction","score":0.3959999978542328},{"id":"https://openalex.org/keywords/museum-management","display_name":"museum management","score":0.4569999873638153}],"concepts":[{"id":"https://openalex.org/C70789860","wikidata":"https://www.wikidata.org/wiki/Q2018526","display_name":"The arts","level":2,"score":0.4656316637992859},{"id":"https://openalex.org/C153349607","wikidata":"https://www.wikidata.org/wiki/Q36649","display_name":"Visual arts","level":1,"score":0.3695141673088074},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3482450246810913},{"id":"https://openalex.org/C142362112","wikidata":"https://www.wikidata.org/wiki/Q735","display_name":"Art","level":0,"score":0.23854517936706543}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1080/09647770902857513","doi":"https://doi.org/10.1080/09647770902857513","is_oa":false,"landing_page_url":"https://doi.org/10.1080/09647770902857513","pdf_url":null,"source":{"id":"https://openalex.org/S16663008","display_name":"Museum Management and Curatorship","issn_l":"0964-7775","issn":["0964-7775","1872-9185"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core","jufo-2","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Museum Management and Curatorship","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[{"display_name":"Sustainable cities and communities","score":0.41999998688697815,"id":"https://metadata.un.org/sdg/11"}],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[{"id":"https://openalex.org/F4320321040","display_name":"National Science Council","ror":"https://ror.org/02kv4zf79"}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":35,"referenced_works":["https://openalex.org/W22120743","https://openalex.org/W148545003","https://openalex.org/W272404425","https://openalex.org/W614550038","https://openalex.org/W1489868303","https://openalex.org/W1520319298","https://openalex.org/W1562891728","https://openalex.org/W1573409790","https://openalex.org/W1587755713","https://openalex.org/W1968629566","https://openalex.org/W1986474113","https://openalex.org/W1991995945","https://openalex.org/W2024967433","https://openalex.org/W2026368098","https://openalex.org/W2027338966","https://openalex.org/W2053837019","https://openalex.org/W2057342276","https://openalex.org/W2059349282","https://openalex.org/W2062228572","https://openalex.org/W2067493381","https://openalex.org/W2091114798","https://openalex.org/W2098032458","https://openalex.org/W2101350077","https://openalex.org/W2108463691","https://openalex.org/W2120753320","https://openalex.org/W2144691071","https://openalex.org/W2145901504","https://openalex.org/W2146050399","https://openalex.org/W2158874668","https://openalex.org/W2500396907","https://openalex.org/W2588768693","https://openalex.org/W2751998548","https://openalex.org/W4230813816","https://openalex.org/W4243567298","https://openalex.org/W7071165949"],"related_works":["https://openalex.org/W2383183704","https://openalex.org/W2741858575","https://openalex.org/W1904915334","https://openalex.org/W2262519309","https://openalex.org/W7217033114","https://openalex.org/W2925130787","https://openalex.org/W3016061341","https://openalex.org/W2907413902","https://openalex.org/W4401883683","https://openalex.org/W1961845549"],"abstract_inverted_index":{"Most":[0],"traditional":[1],"visitor":[2,7,51],"studies":[3,28,73],"have":[4,74],"examined":[5],"either":[6],"expectations":[8,52],"or":[9],"actual":[10],"service":[11,55],"performance,":[12],"but":[13],"not":[14],"both.":[15],"Museum":[16],"managers":[17],"sometimes":[18],"find":[19],"it":[20],"difficult":[21],"to":[22,46,49,91],"translate":[23],"the":[24,35,57,95],"findings":[25],"of":[26,71,107],"these":[27,98],"into":[29],"action.":[30],"To":[31],"address":[32],"this":[33,44],"problem,":[34],"importance\u2013performance":[36],"analysis":[37],"technique":[38],"(IPA)":[39],"has":[40,64],"been":[41],"employed":[42],"in":[43],"study":[45,97],"demonstrate":[47],"how":[48],"evaluate":[50],"and":[53,82,89],"perceived":[54],"at":[56],"Taipei":[58],"Fine":[59],"Arts":[60],"Museum.":[61],"The":[62],"research":[63],"produced":[65],"some":[66],"surprising":[67],"results.":[68],"A":[69],"number":[70],"previous":[72],"suggested":[75],"that":[76],"workshops,":[77],"multimedia,":[78],"attractive":[79],"shopping":[80],"facilities":[81],"better":[83],"catering":[84],"would":[85],"encourage":[86],"more":[87],"visitors":[88,104],"non-visitors":[90],"visit":[92],"museums.":[93],"In":[94,110],"current":[96],"attributes":[99],"were":[100],"all":[101],"rated":[102],"by":[103],"as":[105],"being":[106],"low":[108],"importance.":[109],"fact,":[111],"what":[112],"audiences":[113],"actually":[114],"want":[115],"is":[116],"better-quality":[117],"exhibitions.":[118]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":1},{"year":2018,"cited_by_count":2},{"year":2016,"cited_by_count":3},{"year":2015,"cited_by_count":2}],"updated_date":"2026-10-14T16:39:01.820549","created_date":"2016-06-24T00:00:00"}