{"id":"https://openalex.org/W1968477708","doi":"https://doi.org/10.1108/14725961111148108","title":"Student residential satisfaction in research universities","display_name":"Student residential satisfaction in research universities","publication_year":2011,"publication_date":"2011-07-12","ids":{"openalex":"https://openalex.org/W1968477708","doi":"https://doi.org/10.1108/14725961111148108","mag":"1968477708"},"language":"en","primary_location":{"id":"doi:10.1108/14725961111148108","doi":"https://doi.org/10.1108/14725961111148108","is_oa":false,"landing_page_url":"https://doi.org/10.1108/14725961111148108","pdf_url":null,"source":{"id":"https://openalex.org/S28752750","display_name":"Journal of Facilities Management","issn_l":"1472-5967","issn":["1472-5967","1741-0983"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","anvur-scientific","cwts-core","jufo-1","norway-1","poland-70","russia-white-list-2"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Facilities Management","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5011741971","display_name":"Nurul \u2019Ulyani Mohd Najib","orcid":"https://orcid.org/0000-0003-1033-3776","observed_orcids":["https://orcid.org/0000-0003-1033-3776"]},"institutions":[{"id":"https://openalex.org/I139322472","display_name":"Universiti Sains Malaysia","ror":"https://ror.org/02rgb2k63","country_code":"MY","type":"education","lineage":["https://openalex.org/I139322472"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Nurul \u2018Ulyani Mohd Najib","raw_affiliation_strings":["School of Housing, Building and Planning, Universiti Sains Malaysia, Pulau Pinang, Malaysia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Housing, Building and Planning, Universiti Sains Malaysia, Pulau Pinang, Malaysia","institution_ids":["https://openalex.org/I139322472"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5091528522","display_name":"Nor\u2019Aini Yusof","orcid":"https://orcid.org/0000-0002-8943-6868","observed_orcids":["https://orcid.org/0000-0002-8943-6868"]},"institutions":[{"id":"https://openalex.org/I139322472","display_name":"Universiti Sains Malaysia","ror":"https://ror.org/02rgb2k63","country_code":"MY","type":"education","lineage":["https://openalex.org/I139322472"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Nor\u2019 Aini Yusof","raw_affiliation_strings":["School of Housing, Building and Planning, Universiti Sains Malaysia, Pulau Pinang, Malaysia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Housing, Building and Planning, Universiti Sains Malaysia, Pulau Pinang, Malaysia","institution_ids":["https://openalex.org/I139322472"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5087951015","display_name":"Nazirah Zainul Abidin","orcid":"https://orcid.org/0000-0002-8152-007X","observed_orcids":["https://orcid.org/0000-0002-8152-007X"]},"institutions":[{"id":"https://openalex.org/I139322472","display_name":"Universiti Sains Malaysia","ror":"https://ror.org/02rgb2k63","country_code":"MY","type":"education","lineage":["https://openalex.org/I139322472"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Nazirah Zainul Abidin","raw_affiliation_strings":["School of Housing, Building and Planning, Universiti Sains Malaysia, Pulau Pinang, Malaysia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Housing, Building and Planning, Universiti Sains Malaysia, Pulau Pinang, Malaysia","institution_ids":["https://openalex.org/I139322472"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I139322472"],"apc_list":null,"apc_paid":null,"fwci":9.3671,"has_fulltext":false,"cited_by_count":106,"citation_normalized_percentile":{"value":0.97188384,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":100},"biblio":{"volume":"9","issue":"3","first_page":"200","last_page":"212"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.8984000086784363,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.8984000086784363,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13929","display_name":"Educational Outcomes and Influences","score":0.04650000110268593,"subfield":{"id":"https://openalex.org/subfields/3304","display_name":"Education"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12256","display_name":"Facilities and Workplace Management","score":0.028300000354647636,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/research-universities","display_name":"research universities","score":0.7459999918937683},{"id":"https://openalex.org/keywords/student-loyalty","display_name":"student loyalty","score":0.7490000128746033},{"id":"https://openalex.org/keywords/international-student-recruitment","display_name":"international student recruitment","score":0.7250000238418579},{"id":"https://openalex.org/keywords/malaysian-universities","display_name":"Malaysian universities","score":0.8989999890327454}],"concepts":[{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.8625686168670654},{"id":"https://openalex.org/C2777382242","wikidata":"https://www.wikidata.org/wiki/Q6017816","display_name":"Index (typography)","level":2,"score":0.5843941569328308},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.5158076286315918},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.4794144332408905},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.45450741052627563},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.4527949094772339},{"id":"https://openalex.org/C39896193","wikidata":"https://www.wikidata.org/wiki/Q380344","display_name":"Descriptive statistics","level":2,"score":0.45131444931030273},{"id":"https://openalex.org/C117009084","wikidata":"https://www.wikidata.org/wiki/Q837060","display_name":"Facility management","level":2,"score":0.45128872990608215},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.4457121193408966},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.39011842012405396},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.2149202823638916},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.17156770825386047},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.16657119989395142},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.1522912085056305},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.0},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/14725961111148108","doi":"https://doi.org/10.1108/14725961111148108","is_oa":false,"landing_page_url":"https://doi.org/10.1108/14725961111148108","pdf_url":null,"source":{"id":"https://openalex.org/S28752750","display_name":"Journal of Facilities Management","issn_l":"1472-5967","issn":["1472-5967","1741-0983"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","anvur-scientific","cwts-core","jufo-1","norway-1","poland-70","russia-white-list-2"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Facilities Management","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Sustainable cities and communities","id":"https://metadata.un.org/sdg/11","score":0.47999998927116394},{"display_name":"Quality education","id":"https://metadata.un.org/sdg/4","score":0.4156000018119812}],"sustainable_development_goals_aurora":[{"display_name":"Climate action","id":"https://metadata.un.org/sdg/13","score":0.8299999833106995}],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":41,"referenced_works":["https://openalex.org/W16915877","https://openalex.org/W18619261","https://openalex.org/W228965555","https://openalex.org/W1510871082","https://openalex.org/W1581521657","https://openalex.org/W1683742771","https://openalex.org/W1965446534","https://openalex.org/W1968168049","https://openalex.org/W1970544204","https://openalex.org/W1974636729","https://openalex.org/W1990248849","https://openalex.org/W1991669466","https://openalex.org/W1993177581","https://openalex.org/W1996696964","https://openalex.org/W2002555656","https://openalex.org/W2005058936","https://openalex.org/W2005349638","https://openalex.org/W2007213575","https://openalex.org/W2008175861","https://openalex.org/W2009140326","https://openalex.org/W2015333993","https://openalex.org/W2026368098","https://openalex.org/W2030139174","https://openalex.org/W2033317903","https://openalex.org/W2034925569","https://openalex.org/W2038298721","https://openalex.org/W2043947871","https://openalex.org/W2043957630","https://openalex.org/W2044509792","https://openalex.org/W2049895189","https://openalex.org/W2050731871","https://openalex.org/W2052782475","https://openalex.org/W2053094511","https://openalex.org/W2078831478","https://openalex.org/W2081212034","https://openalex.org/W2108726557","https://openalex.org/W2138836838","https://openalex.org/W2139857265","https://openalex.org/W2140399146","https://openalex.org/W2179391649","https://openalex.org/W3193532866"],"related_works":["https://openalex.org/W7042777285","https://openalex.org/W2047674180","https://openalex.org/W3128278667","https://openalex.org/W4404578770","https://openalex.org/W7098743574","https://openalex.org/W7024821669","https://openalex.org/W4200317468","https://openalex.org/W2584704093","https://openalex.org/W2766797622","https://openalex.org/W2034925569"],"abstract_inverted_index":{"Purpose":[0],"The":[1,31,56,97,114],"paper":[2,153],"aims":[3],"to":[4,40,51,109,121,127,133,160,163],"investigate":[5,41],"the":[6,23,45,70,74,102],"level":[7,84],"of":[8,77,116,148,158],"student":[9,13,32],"satisfaction":[10,26,34,43,83,93],"with":[11,69,73,168],"campus":[12],"housing":[14],"facilities":[15],"(SHF)":[16],"at":[17],"Malaysian":[18,136],"research":[19],"universities":[20,164],"(RUs)":[21],"and":[22,27,85,94,130,171],"relationship":[24,90],"between":[25,91],"loyalty":[28,95],"behaviour.":[29,96],"Design/methodology/approach":[30],"residential":[33,42],"(SRS)":[35],"framework":[36],"has":[37],"been":[38],"proposed":[39,103],"from":[44],"students'":[46],"viewpoint.":[47],"Questionnaires":[48],"were":[49,58],"distributed":[50],"respondents":[52],"in":[53,135,165],"three":[54],"RUs.":[55],"data":[57],"analysed":[59],"using":[60],"descriptive":[61],"statistics.":[62],"Findings":[63],"In":[64],"general,":[65],"students":[66,132],"are":[67],"satisfied":[68],"provided":[71],"SHF":[72,118],"SRS":[75,149,159],"index":[76],"2.96":[78],"or":[79],"74":[80],"per":[81],"cent":[82],"there":[86],"is":[87,105,119],"a":[88,145,155],"significant":[89],"overall":[92],"results":[98],"also":[99],"confirmed":[100],"that":[101],"model":[104,157],"an":[106,124],"adequate":[107],"instrument":[108],"measure":[110],"SRS.":[111],"Practical":[112],"implications":[113],"existence":[115],"quality":[117],"likely":[120],"act":[122],"as":[123],"effective":[125],"medium":[126],"attract":[128],"local":[129],"international":[131],"enrol":[134],"universities.":[137],"Further":[138],"actions":[139],"should":[140],"be":[141,161],"geared":[142],"towards":[143],"achieving":[144],"higher":[146],"score":[147],"index.":[150],"Originality/value":[151],"This":[152],"introduces":[154],"practical":[156],"applied":[162],"other":[166],"countries":[167],"similar":[169],"climate":[170],"culture.":[172]},"counts_by_year":[{"year":2026,"cited_by_count":4},{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":4},{"year":2023,"cited_by_count":6},{"year":2022,"cited_by_count":8},{"year":2021,"cited_by_count":7},{"year":2020,"cited_by_count":8},{"year":2019,"cited_by_count":12},{"year":2018,"cited_by_count":26},{"year":2017,"cited_by_count":5},{"year":2016,"cited_by_count":3},{"year":2015,"cited_by_count":5},{"year":2014,"cited_by_count":6},{"year":2013,"cited_by_count":4},{"year":2012,"cited_by_count":5}],"updated_date":"2026-10-29T09:56:32.521200","created_date":"2016-06-24T00:00:00"}
