{"id":"https://openalex.org/W1968247378","doi":"https://doi.org/10.1108/13563280910980032","title":"Crisis leadership: when should the CEO step up?","display_name":"Crisis leadership: when should the CEO step up?","publication_year":2009,"publication_date":"2009-08-01","ids":{"openalex":"https://openalex.org/W1968247378","doi":"https://doi.org/10.1108/13563280910980032","mag":"1968247378"},"language":"en","primary_location":{"id":"doi:10.1108/13563280910980032","doi":"https://doi.org/10.1108/13563280910980032","is_oa":false,"landing_page_url":"https://doi.org/10.1108/13563280910980032","pdf_url":null,"source":{"id":"https://openalex.org/S193408319","display_name":"Corporate Communications An International Journal","issn_l":"1356-3289","issn":["1356-3289","1758-6046"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-class-a","anvur-scientific","cwts-core","jufo-1","norway-1","poland-70","russia-white-list-1"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Corporate Communications: An International Journal","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5081923332","display_name":"Marela Lucero","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4405269459","display_name":"Singapore Telecommunications Limited (Singapore)","ror":"https://ror.org/0481r3q55","country_code":"SG","type":"company","lineage":["https://openalex.org/I4405269459"]}],"countries":["SG"],"is_corresponding":false,"raw_author_name":"Marela Lucero","raw_affiliation_strings":["One Lifestyle (Singapore) Pte. Ltd, Singapore"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"One Lifestyle (Singapore) Pte. Ltd, Singapore","institution_ids":["https://openalex.org/I4405269459"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5004521754","display_name":"Alywin Tan Teng Kwang","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I1325159990","display_name":"Ministry of Defence","ror":"https://ror.org/05m38qe70","country_code":"SG","type":"government","lineage":["https://openalex.org/I1325159990"]}],"countries":["SG"],"is_corresponding":false,"raw_author_name":"Alywin Tan Teng Kwang","raw_affiliation_strings":["Singapore Armed Forces, Singapore"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Singapore Armed Forces, Singapore","institution_ids":["https://openalex.org/I1325159990"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5006200058","display_name":"Augustine Pang","orcid":"https://orcid.org/0000-0002-2802-5010","observed_orcids":["https://orcid.org/0000-0002-2802-5010"]},"institutions":[{"id":"https://openalex.org/I172675005","display_name":"Nanyang Technological University","ror":"https://ror.org/02e7b5302","country_code":"SG","type":"education","lineage":["https://openalex.org/I172675005"]}],"countries":["SG"],"is_corresponding":false,"raw_author_name":"Augustine Pang","raw_affiliation_strings":["Wee Kim Wee School of Communication and Information, Nanyang Technological University, Singapore"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Wee Kim Wee School of Communication and Information, Nanyang Technological University, Singapore","institution_ids":["https://openalex.org/I172675005"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":5.6308,"has_fulltext":false,"cited_by_count":90,"citation_normalized_percentile":{"value":0.95393482,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":100},"biblio":{"volume":"14","issue":"3","first_page":"234","last_page":"248"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11121","display_name":"Public Relations and Crisis Communication","score":0.9984999895095825,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11121","display_name":"Public Relations and Crisis Communication","score":0.9984999895095825,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12738","display_name":"Corporate Identity and Reputation","score":0.001500000013038516,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14465","display_name":"Leadership, Behavior, and Decision-Making Studies","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/crisis-leadership","display_name":"crisis leadership","score":0.9739999771118164},{"id":"https://openalex.org/keywords/ceo-role","display_name":"CEO role","score":0.4300000071525574},{"id":"https://openalex.org/keywords/crisis-communication","display_name":"crisis communication","score":0.8460000157356262},{"id":"https://openalex.org/keywords/corporate-reputation","display_name":"corporate reputation","score":0.5979999899864197},{"id":"https://openalex.org/keywords/crisis-timing","display_name":"crisis timing","score":0.628000020980835},{"id":"https://openalex.org/keywords/corporate-communication","display_name":"corporate communication","score":0.6079999804496765}],"concepts":[{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.7288564443588257},{"id":"https://openalex.org/C2776058685","wikidata":"https://www.wikidata.org/wiki/Q378874","display_name":"Crisis communication","level":2,"score":0.724603533744812},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.6181908249855042},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.571222186088562},{"id":"https://openalex.org/C2986265317","wikidata":"https://www.wikidata.org/wiki/Q484876","display_name":"Chief executive officer","level":2,"score":0.5519289374351501},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4951993525028229},{"id":"https://openalex.org/C2777189325","wikidata":"https://www.wikidata.org/wiki/Q61022630","display_name":"Officer","level":2,"score":0.4450916051864624},{"id":"https://openalex.org/C67577133","wikidata":"https://www.wikidata.org/wiki/Q11488158","display_name":"Corporate title","level":3,"score":0.42866942286491394},{"id":"https://openalex.org/C85973986","wikidata":"https://www.wikidata.org/wiki/Q1091731","display_name":"Exploratory research","level":2,"score":0.42690715193748474},{"id":"https://openalex.org/C48798503","wikidata":"https://www.wikidata.org/wiki/Q877546","display_name":"Reputation","level":2,"score":0.41766971349716187},{"id":"https://openalex.org/C121955636","wikidata":"https://www.wikidata.org/wiki/Q4116214","display_name":"Accounting","level":1,"score":0.37257230281829834},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.3619101047515869},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.34563764929771423},{"id":"https://openalex.org/C39389867","wikidata":"https://www.wikidata.org/wiki/Q380767","display_name":"Corporate governance","level":2,"score":0.3213460147380829},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.303297758102417},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.2210480272769928},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.21848872303962708},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.20498409867286682},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.11927953362464905},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.11867955327033997},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C19165224","wikidata":"https://www.wikidata.org/wiki/Q23404","display_name":"Anthropology","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1108/13563280910980032","doi":"https://doi.org/10.1108/13563280910980032","is_oa":false,"landing_page_url":"https://doi.org/10.1108/13563280910980032","pdf_url":null,"source":{"id":"https://openalex.org/S193408319","display_name":"Corporate Communications An International Journal","issn_l":"1356-3289","issn":["1356-3289","1758-6046"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-class-a","anvur-scientific","cwts-core","jufo-1","norway-1","poland-70","russia-white-list-1"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Corporate Communications: An International Journal","raw_type":"journal-article"},{"id":"pmh:oai:ink.library.smu.edu.sg:lkcsb_research-7043","doi":null,"is_oa":false,"landing_page_url":"https://ink.library.smu.edu.sg/lkcsb_research/6044","pdf_url":null,"source":{"id":"https://openalex.org/S4306401925","display_name":"Singapore Management University Institutional Knowledge (InK) (Singapore Management University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I79891267","host_organization_name":"Singapore Management University","host_organization_lineage":["https://openalex.org/I79891267"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"https://doi.org/10.1108/13563280910980032","raw_type":"Journal Article"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[],"study_designs":[{"display_name":"Systematic Review","id":"https://openalex.org/study-designs/systematic-review"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":36,"referenced_works":["https://openalex.org/W574900599","https://openalex.org/W761267035","https://openalex.org/W1496698723","https://openalex.org/W1505385435","https://openalex.org/W1506150625","https://openalex.org/W1512763211","https://openalex.org/W1514324494","https://openalex.org/W1562835842","https://openalex.org/W1596226399","https://openalex.org/W1976998233","https://openalex.org/W1985399766","https://openalex.org/W1995539477","https://openalex.org/W1996644819","https://openalex.org/W2002149338","https://openalex.org/W2003150685","https://openalex.org/W2017699773","https://openalex.org/W2019894798","https://openalex.org/W2034435403","https://openalex.org/W2036304954","https://openalex.org/W2038443585","https://openalex.org/W2039526497","https://openalex.org/W2039735898","https://openalex.org/W2044225283","https://openalex.org/W2046214488","https://openalex.org/W2054448406","https://openalex.org/W2055487218","https://openalex.org/W2056330418","https://openalex.org/W2080997449","https://openalex.org/W2082289330","https://openalex.org/W2133698250","https://openalex.org/W2141902981","https://openalex.org/W2169399557","https://openalex.org/W2171302293","https://openalex.org/W2798152325","https://openalex.org/W4231981719","https://openalex.org/W4249428576"],"related_works":["https://openalex.org/W2941333197","https://openalex.org/W2965665965","https://openalex.org/W4408806869","https://openalex.org/W35327813","https://openalex.org/W4288084634","https://openalex.org/W6945305003","https://openalex.org/W4386928596","https://openalex.org/W2340831435","https://openalex.org/W2492044615","https://openalex.org/W4402019511"],"abstract_inverted_index":{"Purpose":[0],"One":[1],"explicit":[2],"leadership":[3],"role":[4,18],"the":[5,17,21,32,35,95,98,103,109,112,115,123,142,145,183,190,204,211,221],"chief":[6],"executive":[7],"officer":[8],"(CEO)":[9],"can":[10],"play":[11],"during":[12],"crisis":[13,33,44,113,116,124],"is":[14,27,51,60,100,150],"to":[15,52,62,86,89,118,127,159,178,202],"assume":[16],"of":[19,31,48,69,97,111,144,192,210],"being":[20],"organization's":[22],"spokesperson.":[23],"What":[24],"remains":[25],"unclear":[26],"at":[28,108,141],"what":[29],"point":[30],"should":[34,105,136,185],"CEO":[36,84,104,212],"step":[37,87,106,186],"up":[38,88,107,140],"and":[39,171,188,208],"how":[40],"does":[41],"that":[42],"impact":[43,209],"communication?":[45],"The":[46,57,83],"purpose":[47],"this":[49,54],"paper":[50,219],"examine":[53],"question.":[55],"Design/methodology/approach":[56],"meta\u2010analysis":[58],"method":[59],"used":[61],"combine":[63],"different":[64],"data":[65],"in":[66,216],"various":[67],"studies":[68],"one":[70,73],"topic":[71],"into":[72],"comprehensive":[74],"study.":[75,153],"More":[76],"than":[77,161],"30":[78],"crises":[79],"are":[80],"meta\u2010analyzed.":[81],"Findings":[82],"needs":[85],"revise":[90],"earlier":[91],"statements":[92],"or":[93,121],"when":[94,122,182,189],"integrity":[96],"organization":[99,214],"questioned.":[101],"Additionally,":[102],"beginning":[110],"if":[114],"pertains":[117],"organizational":[119,128],"transgression":[120],"becomes":[125],"unbearable":[126],"reputation.":[129],"As":[130],"counter\u2010intuitive":[131],"as":[132,173,213],"it":[133],"may,":[134],"CEOs":[135,172,184],"refrain":[137],"from":[138],"stepping":[139],"height":[143],"crisis.":[146],"Research":[147],"limitations/implications":[148],"It":[149],"an":[151],"exploratory":[152],"Some":[154],"cases":[155],"have":[156,175],"lesser":[157],"information":[158],"analyze":[160],"others.":[162],"Practical":[163],"implications":[164],"Instructive":[165],"for":[166],"both":[167],"corporate":[168,193],"communications":[169,194],"practitioners":[170],"they":[174],"a":[176],"framework":[177],"guide":[179],"them":[180],"on":[181],"up,":[187],"presence":[191],"would":[195],"suffice.":[196],"Originality/value":[197],"Little":[198],"has":[199],"been":[200],"studied":[201],"clarify":[203],"exact":[205],"nature,":[206],"role,":[207],"spokesperson":[215],"crises.":[217],"This":[218],"provides":[220],"initial":[222],"template.":[223]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":4},{"year":2024,"cited_by_count":7},{"year":2023,"cited_by_count":6},{"year":2022,"cited_by_count":11},{"year":2021,"cited_by_count":8},{"year":2020,"cited_by_count":4},{"year":2019,"cited_by_count":19},{"year":2018,"cited_by_count":8},{"year":2017,"cited_by_count":5},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":3},{"year":2014,"cited_by_count":6},{"year":2013,"cited_by_count":2},{"year":2012,"cited_by_count":3}],"updated_date":"2026-10-30T12:39:25.321706","created_date":"2016-06-24T00:00:00"}