{"id":"https://openalex.org/W1968019595","doi":"https://doi.org/10.1108/17410400810841209","title":"Lives in the balance: an analysis of the balanced scorecard (BSC) in healthcare organizations","display_name":"Lives in the balance: an analysis of the balanced scorecard (BSC) in healthcare organizations","publication_year":2007,"publication_date":"2007-12-07","ids":{"openalex":"https://openalex.org/W1968019595","doi":"https://doi.org/10.1108/17410400810841209","mag":"1968019595"},"language":"en","primary_location":{"id":"doi:10.1108/17410400810841209","doi":"https://doi.org/10.1108/17410400810841209","is_oa":false,"landing_page_url":"https://doi.org/10.1108/17410400810841209","pdf_url":null,"source":{"id":"https://openalex.org/S157600745","display_name":"International Journal of Productivity and Performance Management","issn_l":"0043-8022","issn":["0043-8022","1741-0401","1758-6658","1758-7190"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-class-a","anvur-scientific","cwts-core","fnege-4","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Productivity and Performance Management","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://digital.library.adelaide.edu.au/server/api/core/bitstreams/5a451859-359d-4954-a8c2-ff9ec6ddd0fa/content","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5056488918","display_name":"Bruce W. Gurd","orcid":"https://orcid.org/0000-0002-2090-5646","observed_orcids":["https://orcid.org/0000-0002-2090-5646"]},"institutions":[{"id":"https://openalex.org/I170239107","display_name":"University of South Australia","ror":"https://ror.org/01p93h210","country_code":"AU","type":"education","lineage":["https://openalex.org/I170239107","https://openalex.org/I4405259444"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Bruce Gurd","raw_affiliation_strings":["International Graduate School of Business, University of South Australia, Adelaide, Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"International Graduate School of Business, University of South Australia, Adelaide, Australia","institution_ids":["https://openalex.org/I170239107"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5101570376","display_name":"Tian Gao","orcid":"https://orcid.org/0000-0002-9280-3948","observed_orcids":["https://orcid.org/0000-0002-9280-3948"]},"institutions":[{"id":"https://openalex.org/I170239107","display_name":"University of South Australia","ror":"https://ror.org/01p93h210","country_code":"AU","type":"education","lineage":["https://openalex.org/I170239107","https://openalex.org/I4405259444"]},{"id":"https://openalex.org/I4210106451","display_name":"Jinan Central Hospital","ror":"https://ror.org/01fr19c68","country_code":"CN","type":"healthcare","lineage":["https://openalex.org/I4210106451"]}],"countries":["AU","CN"],"is_corresponding":false,"raw_author_name":"Tian Gao","raw_affiliation_strings":["Jinan Central Hospital, Jinan, China and University of South Australia, Adelaide, Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Jinan Central Hospital, Jinan, China and University of South Australia, Adelaide, Australia","institution_ids":["https://openalex.org/I170239107","https://openalex.org/I4210106451"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":5.5543,"has_fulltext":true,"cited_by_count":131,"citation_normalized_percentile":{"value":0.94637522,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":96,"max":99},"biblio":{"volume":"57","issue":"1","first_page":"6","last_page":"21"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10797","display_name":"Accounting and Organizational Management","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10797","display_name":"Accounting and Organizational Management","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12871","display_name":"Healthcare Quality and Management","score":0.0003000000142492354,"subfield":{"id":"https://openalex.org/subfields/3605","display_name":"Health Information Management"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/balanced-scorecard","display_name":"balanced scorecard","score":1.0},{"id":"https://openalex.org/keywords/healthcare-organizations","display_name":"healthcare organizations","score":0.9639999866485596},{"id":"https://openalex.org/keywords/strategic-performance-measurement","display_name":"strategic performance measurement","score":0.8840000033378601},{"id":"https://openalex.org/keywords/patient-outcomes","display_name":"patient outcomes","score":0.6729999780654907},{"id":"https://openalex.org/keywords/financial-performance","display_name":"financial performance","score":0.4830000102519989},{"id":"https://openalex.org/keywords/strategy-mapping","display_name":"strategic mapping","score":0.9679999947547913}],"concepts":[{"id":"https://openalex.org/C199004533","wikidata":"https://www.wikidata.org/wiki/Q210127","display_name":"Balanced scorecard","level":2,"score":0.9942775964736938},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.65828537940979},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.6345747113227844},{"id":"https://openalex.org/C168031717","wikidata":"https://www.wikidata.org/wiki/Q1530280","display_name":"Balance (ability)","level":2,"score":0.6247555613517761},{"id":"https://openalex.org/C141571065","wikidata":"https://www.wikidata.org/wiki/Q1771949","display_name":"Performance measurement","level":2,"score":0.5175018310546875},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.4847099781036377},{"id":"https://openalex.org/C86275758","wikidata":"https://www.wikidata.org/wiki/Q376657","display_name":"Strategic management","level":2,"score":0.4810526669025421},{"id":"https://openalex.org/C136708423","wikidata":"https://www.wikidata.org/wiki/Q2940537","display_name":"Strategy map","level":3,"score":0.44584572315216064},{"id":"https://openalex.org/C2988643123","wikidata":"https://www.wikidata.org/wiki/Q15067276","display_name":"Health sector","level":4,"score":0.4102838635444641},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.38666030764579773},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.22353723645210266},{"id":"https://openalex.org/C2986740045","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health services","level":3,"score":0.1695123314857483},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.1469089686870575},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.1465451717376709},{"id":"https://openalex.org/C99454951","wikidata":"https://www.wikidata.org/wiki/Q932068","display_name":"Environmental health","level":1,"score":0.0},{"id":"https://openalex.org/C2908647359","wikidata":"https://www.wikidata.org/wiki/Q2625603","display_name":"Population","level":2,"score":0.0},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.0},{"id":"https://openalex.org/C99508421","wikidata":"https://www.wikidata.org/wiki/Q2678675","display_name":"Physical medicine and rehabilitation","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1108/17410400810841209","doi":"https://doi.org/10.1108/17410400810841209","is_oa":false,"landing_page_url":"https://doi.org/10.1108/17410400810841209","pdf_url":null,"source":{"id":"https://openalex.org/S157600745","display_name":"International Journal of Productivity and Performance Management","issn_l":"0043-8022","issn":["0043-8022","1741-0401","1758-6658","1758-7190"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-class-a","anvur-scientific","cwts-core","fnege-4","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Productivity and Performance Management","raw_type":"journal-article"},{"id":"pmh:oai:digital.library.adelaide.edu.au:1959.8/69364","doi":null,"is_oa":true,"landing_page_url":"https://hdl.handle.net/1959.8/69364","pdf_url":"https://digital.library.adelaide.edu.au/server/api/core/bitstreams/5a451859-359d-4954-a8c2-ff9ec6ddd0fa/content","source":{"id":"https://openalex.org/S4306401835","display_name":"Adelaide Research & Scholarship (AR&S) (University of Adelaide)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I5681781","host_organization_name":"The University of Adelaide","host_organization_lineage":["https://openalex.org/I5681781"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"https://doi.org/10.1108/17410400810841209","raw_type":"Journal article"},{"id":"pmh:oai:urm_publish:9915914134801831","doi":null,"is_oa":false,"landing_page_url":"https://find.library.unisa.edu.au/discovery/fulldisplay/alma9915914134801831/61USOUTHAUS_INST:ROR","pdf_url":null,"source":{"id":"https://openalex.org/S4306402528","display_name":"UniSA Research Outputs Repository (University of South Australia)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I170239107","host_organization_name":"University of South Australia","host_organization_lineage":["https://openalex.org/I170239107"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"text"}],"best_oa_location":{"id":"pmh:oai:digital.library.adelaide.edu.au:1959.8/69364","doi":null,"is_oa":true,"landing_page_url":"https://hdl.handle.net/1959.8/69364","pdf_url":"https://digital.library.adelaide.edu.au/server/api/core/bitstreams/5a451859-359d-4954-a8c2-ff9ec6ddd0fa/content","source":{"id":"https://openalex.org/S4306401835","display_name":"Adelaide Research & Scholarship (AR&S) (University of Adelaide)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I5681781","host_organization_name":"The University of Adelaide","host_organization_lineage":["https://openalex.org/I5681781"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"https://doi.org/10.1108/17410400810841209","raw_type":"Journal article"},"sustainable_development_goals":[{"score":0.5683000087738037,"id":"https://metadata.un.org/sdg/3","display_name":"Good health and well-being"}],"sustainable_development_goals_aurora":[{"score":0.6700000166893005,"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W1968019595.pdf","grobid_xml":"https://content.openalex.org/works/W1968019595.grobid-xml"},"referenced_works_count":37,"referenced_works":["https://openalex.org/W41990030","https://openalex.org/W46214699","https://openalex.org/W46257858","https://openalex.org/W1525925588","https://openalex.org/W1583067148","https://openalex.org/W1596432671","https://openalex.org/W1604735203","https://openalex.org/W1955934323","https://openalex.org/W1967880880","https://openalex.org/W1979997382","https://openalex.org/W1981703709","https://openalex.org/W1990514967","https://openalex.org/W2002184754","https://openalex.org/W2016855772","https://openalex.org/W2018413647","https://openalex.org/W2034613767","https://openalex.org/W2040406821","https://openalex.org/W2044115508","https://openalex.org/W2050762663","https://openalex.org/W2065825475","https://openalex.org/W2093642849","https://openalex.org/W2117454207","https://openalex.org/W2128703866","https://openalex.org/W2132791323","https://openalex.org/W2133822871","https://openalex.org/W2144723645","https://openalex.org/W2148222938","https://openalex.org/W2190313079","https://openalex.org/W2339402726","https://openalex.org/W2403744793","https://openalex.org/W2426083859","https://openalex.org/W2439925937","https://openalex.org/W2991812932","https://openalex.org/W3123124570","https://openalex.org/W3151727758","https://openalex.org/W4300467705","https://openalex.org/W6636284471"],"related_works":["https://openalex.org/W4402767959","https://openalex.org/W6995699494","https://openalex.org/W3179812932","https://openalex.org/W7221267953","https://openalex.org/W2237188410","https://openalex.org/W2336253604","https://openalex.org/W4292247416","https://openalex.org/W1505126241","https://openalex.org/W7112983983","https://openalex.org/W4200326394"],"abstract_inverted_index":{"The":[0],"balanced":[1],"scorecard":[2,113],"(BSC)":[3],"has":[4,17],"been":[5],"a":[6,105],"prominent":[7],"innovation":[8],"in":[9,64,83,87,114],"strategic":[10],"performance":[11],"measurement":[12],"systems.The":[13],"health":[14,59,79,88,115],"care":[15,89],"sector":[16],"started":[18],"to":[19,36,56],"adopt":[20],"this":[21,31,34,44],"approach.There":[22],"are":[23,81],"many":[24],"case":[25],"studies":[26],"of":[27,40,60,67,111],"BSC":[28,42],"applications":[29,52],"and":[30,91],"paper":[32,103],"reviews":[33],"literature":[35],"analyse":[37],"the":[38,41,50,58,65,68,70,75,78,99,102,112],"application":[39],"across":[43],"sector.In":[45],"particular,":[46],"we":[47],"argue":[48],"that":[49],"current":[51],"do":[53],"not":[54,77,95],"tend":[55],"show":[57],"patients":[61],"as":[62],"central":[63],"development":[66],"BSC;":[69],"balance":[71],"is":[72,94],"tilted":[73],"towards":[74],"financial":[76],"outcomes.BSCs":[80],"still":[82],"an":[84],"evolutionary":[85],"stage":[86],"settings":[90],"strategy":[92],"mapping":[93],"yet":[96],"common.In":[97],"reviewing":[98],"past":[100],"applications,":[101],"shows":[104],"way":[106],"forward":[107],"for":[108],"future":[109],"developments":[110],"settings.":[116]},"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":4},{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":8},{"year":2022,"cited_by_count":13},{"year":2021,"cited_by_count":9},{"year":2020,"cited_by_count":10},{"year":2019,"cited_by_count":6},{"year":2018,"cited_by_count":6},{"year":2017,"cited_by_count":11},{"year":2016,"cited_by_count":7},{"year":2015,"cited_by_count":9},{"year":2014,"cited_by_count":8},{"year":2013,"cited_by_count":6},{"year":2012,"cited_by_count":11}],"updated_date":"2026-10-30T12:39:25.321706","created_date":"2016-06-24T00:00:00"}