{"id":"https://openalex.org/W1965769740","doi":"https://doi.org/10.1111/1467-8551.00111","title":"Propaganda, Persuasion and Symmetry: Local and Central Government Perspectives on Communicating with the Citizen","display_name":"Propaganda, Persuasion and Symmetry: Local and Central Government Perspectives on Communicating with the Citizen","publication_year":1999,"publication_date":"1999-03-01","ids":{"openalex":"https://openalex.org/W1965769740","doi":"https://doi.org/10.1111/1467-8551.00111","mag":"1965769740"},"language":"en","primary_location":{"id":"doi:10.1111/1467-8551.00111","doi":"https://doi.org/10.1111/1467-8551.00111","is_oa":false,"landing_page_url":"https://doi.org/10.1111/1467-8551.00111","pdf_url":null,"source":{"id":"https://openalex.org/S184126201","display_name":"British Journal of Management","issn_l":"1045-3172","issn":["1045-3172","1467-8551"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-2","jufo-3","norway-2","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320595","host_organization_name":"Wiley","host_organization_lineage":["https://openalex.org/P4310320595"],"host_organization_lineage_names":["Wiley"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"British Journal of Management","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5004211033","display_name":"Shirley Harrison","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I84027002","display_name":"Leeds Beckett University","ror":"https://ror.org/02xsh5r57","country_code":"GB","type":"education","lineage":["https://openalex.org/I84027002"]}],"countries":["GB"],"is_corresponding":true,"raw_author_name":"Shirley Harrison","raw_affiliation_strings":["Leeds Business School, Leeds Metropolitan University, Leighton Hall, Beckett Park, Leeds LS6 3QS, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Leeds Business School, Leeds Metropolitan University, Leighton Hall, Beckett Park, Leeds LS6 3QS, UK","institution_ids":["https://openalex.org/I84027002"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5004211033"],"corresponding_institution_ids":["https://openalex.org/I84027002"],"apc_list":{"value":3900,"currency":"USD","value_usd":3900},"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":8,"citation_normalized_percentile":{"value":0.33738318,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":"10","issue":"1","first_page":"53","last_page":"62"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10213","display_name":"Public Policy and Administration Research","score":0.5468999743461609,"subfield":{"id":"https://openalex.org/subfields/3321","display_name":"Public Administration"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10213","display_name":"Public Policy and Administration Research","score":0.5468999743461609,"subfield":{"id":"https://openalex.org/subfields/3321","display_name":"Public Administration"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11121","display_name":"Public Relations and Crisis Communication","score":0.415800005197525,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12687","display_name":"Public Administration in Developing Nations","score":0.011599999852478504,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/public-relations-models","display_name":"public relations models","score":0.8399999737739563},{"id":"https://openalex.org/keywords/government-communication","display_name":"government communication","score":0.753000020980835},{"id":"https://openalex.org/keywords/citizens-charter","display_name":"citizen charter","score":0.4860000014305115},{"id":"https://openalex.org/keywords/local-government","display_name":"local government","score":0.8190000057220459},{"id":"https://openalex.org/keywords/central-government","display_name":"central government","score":0.9259999990463257},{"id":"https://openalex.org/keywords/persuasion","display_name":"persuasion","score":0.6430000066757202},{"id":"https://openalex.org/keywords/performance-indicators","display_name":"performance indicators","score":0.7009999752044678},{"id":"https://openalex.org/keywords/citizen-perceptions","display_name":"citizen perceptions","score":0.5429999828338623},{"id":"https://openalex.org/keywords/state-citizen-relations","display_name":"state-citizen relations","score":0.5860000252723694}],"concepts":[{"id":"https://openalex.org/C2776050585","wikidata":"https://www.wikidata.org/wiki/Q7439360","display_name":"Scrutiny","level":2,"score":0.8405462503433228},{"id":"https://openalex.org/C2781310500","wikidata":"https://www.wikidata.org/wiki/Q1231428","display_name":"Persuasion","level":2,"score":0.8115085959434509},{"id":"https://openalex.org/C2777596936","wikidata":"https://www.wikidata.org/wiki/Q727002","display_name":"Charter","level":2,"score":0.7646642923355103},{"id":"https://openalex.org/C2780801425","wikidata":"https://www.wikidata.org/wiki/Q5164392","display_name":"Construct (python library)","level":2,"score":0.7190868854522705},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.708541989326477},{"id":"https://openalex.org/C62908951","wikidata":"https://www.wikidata.org/wiki/Q1320217","display_name":"Central government","level":3,"score":0.6599586009979248},{"id":"https://openalex.org/C2778719706","wikidata":"https://www.wikidata.org/wiki/Q6501447","display_name":"Local government","level":2,"score":0.644892156124115},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.6340900659561157},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.5188549757003784},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.511704683303833},{"id":"https://openalex.org/C3116431","wikidata":"https://www.wikidata.org/wiki/Q31728","display_name":"Public administration","level":1,"score":0.4764944911003113},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.4521409273147583},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.3698832392692566},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.2464602291584015},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.1898093819618225},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.17155304551124573},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.13860243558883667},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.06970730423927307},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1111/1467-8551.00111","doi":"https://doi.org/10.1111/1467-8551.00111","is_oa":false,"landing_page_url":"https://doi.org/10.1111/1467-8551.00111","pdf_url":null,"source":{"id":"https://openalex.org/S184126201","display_name":"British Journal of Management","issn_l":"1045-3172","issn":["1045-3172","1467-8551"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-2","jufo-3","norway-2","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320595","host_organization_name":"Wiley","host_organization_lineage":["https://openalex.org/P4310320595"],"host_organization_lineage_names":["Wiley"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"British Journal of Management","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.8046000003814697,"id":"https://metadata.un.org/sdg/16","display_name":"Peace, justice, and strong institutions"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":13,"referenced_works":["https://openalex.org/W286300466","https://openalex.org/W604524354","https://openalex.org/W1485977648","https://openalex.org/W1505789828","https://openalex.org/W1539648202","https://openalex.org/W1557385649","https://openalex.org/W1566103380","https://openalex.org/W1966884896","https://openalex.org/W2020225958","https://openalex.org/W2068601797","https://openalex.org/W2075183565","https://openalex.org/W2132500397","https://openalex.org/W2500804490"],"related_works":["https://openalex.org/W2488226054","https://openalex.org/W2033307438","https://openalex.org/W2103100085","https://openalex.org/W3041724218","https://openalex.org/W7002404738","https://openalex.org/W1588102511","https://openalex.org/W4394353242","https://openalex.org/W1523829949","https://openalex.org/W2955501976","https://openalex.org/W297274422"],"abstract_inverted_index":{"The":[0,78],"paper":[1,79],"gives":[2,25],"a":[3,39,65,90],"brief":[4],"resum\u00e9":[5],"of":[6,41,64,74],"the":[7,22,30,56,62,72],"major":[8],"public":[9],"relations":[10],"models":[11],"and":[12,17,33],"relates":[13],"these":[14,48],"to":[15,53,88],"central":[16,26,83],"local":[18,57,97],"government":[19,58],"communication":[20],"with":[21],"public.":[23],"It":[24],"government's":[27,84],"perspective":[28],"on":[29,44,61,71],"Citizen's":[31],"Charter":[32],"shows":[34],"how":[35],"this":[36],"translates":[37],"into":[38],"construct":[40],"reality":[42],"based":[43],"four":[45,49],"perceptions.":[46],"Next,":[47],"perceptions":[50],"are":[51],"subjected":[52],"scrutiny":[54],"from":[55],"perspective,":[59],"drawing":[60],"results":[63],"research":[66],"project":[67],"undertaken":[68],"during":[69],"1995":[70],"publication":[73],"performance":[75],"indicators":[76],"(PIs).":[77],"concludes":[80],"by":[81],"questioning":[82],"wisdom":[85],"in":[86],"trying":[87],"prescribe":[89],"communications":[91],"model":[92],"which":[93],"does":[94],"not":[95],"fit":[96],"circumstances.":[98]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2017,"cited_by_count":1}],"updated_date":"2026-09-08T07:41:39.490200","created_date":"2016-06-24T00:00:00"}