{"id":"https://openalex.org/W1963890343","doi":"https://doi.org/10.1080/15332969.2012.662460","title":"The Construction Company Through the Lens of Service Management: Inferences From Sweden","display_name":"The Construction Company Through the Lens of Service Management: Inferences From Sweden","publication_year":2012,"publication_date":"2012-04-01","ids":{"openalex":"https://openalex.org/W1963890343","doi":"https://doi.org/10.1080/15332969.2012.662460","mag":"1963890343"},"language":"en","primary_location":{"id":"doi:10.1080/15332969.2012.662460","doi":"https://doi.org/10.1080/15332969.2012.662460","is_oa":false,"landing_page_url":"https://doi.org/10.1080/15332969.2012.662460","pdf_url":null,"source":{"id":"https://openalex.org/S61474858","display_name":"Services Marketing Quarterly","issn_l":"1533-2969","issn":["1533-2969","1533-2977"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-scientific","cwts-core","jufo-1","norway-1","poland-20","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Services Marketing Quarterly","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5022971632","display_name":"Mattias Jacobsson","orcid":"https://orcid.org/0000-0002-2495-9676","observed_orcids":["https://orcid.org/0000-0002-2495-9676","https://orcid.org/0000-0001-5110-6882"]},"institutions":[{"id":"https://openalex.org/I90267481","display_name":"Ume\u00e5 University","ror":"https://ror.org/05kb8h459","country_code":"SE","type":"education","lineage":["https://openalex.org/I90267481"]}],"countries":["SE"],"is_corresponding":false,"raw_author_name":"Mattias Jacobsson","raw_affiliation_strings":["Ume\u00e5 School of Business and Economics, Ume\u00e5 University, Ume\u00e5, Sweden","(Ume\u00e5 School of Business and Economics, Ume\u00e5 University, Umea, Sweden)"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Ume\u00e5 School of Business and Economics, Ume\u00e5 University, Ume\u00e5, Sweden","institution_ids":["https://openalex.org/I90267481"]},{"raw_affiliation_string":"(Ume\u00e5 School of Business and Economics, Ume\u00e5 University, Umea, Sweden)","institution_ids":["https://openalex.org/I90267481"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5103927006","display_name":"Timothy L. Wilson","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I90267481","display_name":"Ume\u00e5 University","ror":"https://ror.org/05kb8h459","country_code":"SE","type":"education","lineage":["https://openalex.org/I90267481"]}],"countries":["SE"],"is_corresponding":true,"raw_author_name":"Timothy L. Wilson","raw_affiliation_strings":["Ume\u00e5 School of Business and Economics, Ume\u00e5 University, Ume\u00e5, Sweden","(Ume\u00e5 School of Business and Economics, Ume\u00e5 University, Umea, Sweden)"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Ume\u00e5 School of Business and Economics, Ume\u00e5 University, Ume\u00e5, Sweden","institution_ids":["https://openalex.org/I90267481"]},{"raw_affiliation_string":"(Ume\u00e5 School of Business and Economics, Ume\u00e5 University, Umea, Sweden)","institution_ids":["https://openalex.org/I90267481"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5103927006"],"corresponding_institution_ids":["https://openalex.org/I90267481"],"apc_list":null,"apc_paid":null,"fwci":2.7363,"has_fulltext":false,"cited_by_count":8,"citation_normalized_percentile":{"value":0.91883935,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":96},"biblio":{"volume":"33","issue":"2","first_page":"155","last_page":"176"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9634000062942505,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9634000062942505,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.0203000009059906,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10395","display_name":"Construction Project Management and Performance","score":0.005900000222027302,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/construction-companies","display_name":"construction companies","score":0.8029999732971191},{"id":"https://openalex.org/keywords/service-management","display_name":"service management","score":0.9089999794960022},{"id":"https://openalex.org/keywords/service-orientation","display_name":"service orientation","score":0.6800000071525574},{"id":"https://openalex.org/keywords/construction-industry","display_name":"construction industry","score":0.6539999842643738},{"id":"https://openalex.org/keywords/service-theory","display_name":"service theory","score":0.6539999842643738},{"id":"https://openalex.org/keywords/service-blueprint","display_name":"service blueprint","score":0.44200000166893005},{"id":"https://openalex.org/keywords/construction-operations","display_name":"construction operations","score":0.3319999873638153}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6402952671051025},{"id":"https://openalex.org/C15336307","wikidata":"https://www.wikidata.org/wiki/Q1766051","display_name":"Lens (geology)","level":2,"score":0.52298903465271},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.49893617630004883},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.42905205488204956},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3729701042175293},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.33699384331703186},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.33294278383255005},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.1942150890827179},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.18684053421020508},{"id":"https://openalex.org/C78762247","wikidata":"https://www.wikidata.org/wiki/Q1273174","display_name":"Petroleum engineering","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1080/15332969.2012.662460","doi":"https://doi.org/10.1080/15332969.2012.662460","is_oa":false,"landing_page_url":"https://doi.org/10.1080/15332969.2012.662460","pdf_url":null,"source":{"id":"https://openalex.org/S61474858","display_name":"Services Marketing Quarterly","issn_l":"1533-2969","issn":["1533-2969","1533-2977"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-scientific","cwts-core","jufo-1","norway-1","poland-20","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Services Marketing Quarterly","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","score":0.428600013256073,"display_name":"Industry, innovation and infrastructure"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":41,"referenced_works":["https://openalex.org/W17805075","https://openalex.org/W54235218","https://openalex.org/W172813548","https://openalex.org/W288850694","https://openalex.org/W566995298","https://openalex.org/W1527311855","https://openalex.org/W1967181104","https://openalex.org/W1977963692","https://openalex.org/W1977975518","https://openalex.org/W1978351180","https://openalex.org/W2006479099","https://openalex.org/W2012279385","https://openalex.org/W2022768443","https://openalex.org/W2023633593","https://openalex.org/W2026753903","https://openalex.org/W2028370924","https://openalex.org/W2029683991","https://openalex.org/W2042059828","https://openalex.org/W2044603091","https://openalex.org/W2047183167","https://openalex.org/W2047837277","https://openalex.org/W2048302248","https://openalex.org/W2056365840","https://openalex.org/W2061840194","https://openalex.org/W2068960405","https://openalex.org/W2071485462","https://openalex.org/W2072279903","https://openalex.org/W2073737836","https://openalex.org/W2084486980","https://openalex.org/W2092040473","https://openalex.org/W2101563543","https://openalex.org/W2138912833","https://openalex.org/W2145962555","https://openalex.org/W2162531320","https://openalex.org/W2582377764","https://openalex.org/W2799071688","https://openalex.org/W2949851968","https://openalex.org/W3107055812","https://openalex.org/W3123397884","https://openalex.org/W3142116596","https://openalex.org/W4301377693"],"related_works":["https://openalex.org/W640383680","https://openalex.org/W7038257571","https://openalex.org/W2072616488","https://openalex.org/W2914880479","https://openalex.org/W1504852831","https://openalex.org/W2051760999","https://openalex.org/W2185461514","https://openalex.org/W2384606022","https://openalex.org/W3183668720","https://openalex.org/W3121783711"],"abstract_inverted_index":{"The":[0],"construction":[1],"industry":[2,88],"and":[3,16,63,102],"firms":[4],"within":[5],"it":[6],"are":[7,29,39],"unique":[8],"insofar":[9],"as":[10],"they":[11],"exist":[12],"midway":[13],"between":[14],"manufacturing":[15],"services":[17],"production.":[18],"In":[19],"this":[20,82,93],"article,":[21],"we":[22],"suggest":[23],"that,":[24],"even":[25],"if":[26],"the":[27,43,53,61,71,77,84,87,96],"outputs":[28],"physical,":[30],"operations":[31],"tend":[32],"to":[33,41,59,69],"be":[34],"service":[35,44,74],"oriented.":[36],"Two":[37],"approaches":[38],"taken":[40],"clarify":[42],"aspects":[45],"of":[46,55,79],"a":[47,65],"current":[48],"project":[49],"in":[50,92],"Sweden.":[51],"First,":[52],"model":[54],"Normann":[56],"is":[57,67,83],"used":[58],"describe":[60],"firm":[62],"secondly,":[64],"blueprint":[66],"made":[68],"illustrate":[70],"fitting":[72],"with":[73],"theory.":[75],"To":[76],"best":[78],"our":[80],"knowledge,":[81],"first":[85],"time":[86],"has":[89],"been":[90],"analyzed":[91],"manner.":[94],"Consequently,":[95],"findings":[97],"should":[98],"have":[99],"both":[100],"conceptual":[101],"practical":[103],"relevance.":[104]},"counts_by_year":[{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2019,"cited_by_count":1},{"year":2017,"cited_by_count":1},{"year":2014,"cited_by_count":2},{"year":2013,"cited_by_count":1}],"updated_date":"2026-10-14T16:39:01.820549","created_date":"2016-06-24T00:00:00"}
