{"id":"https://openalex.org/W1963644525","doi":"https://doi.org/10.1108/09596110810873507","title":"How do the preferences of online buyers and browsers differ on the design and content of travel websites?","display_name":"How do the preferences of online buyers and browsers differ on the design and content of travel websites?","publication_year":2008,"publication_date":"2008-05-30","ids":{"openalex":"https://openalex.org/W1963644525","doi":"https://doi.org/10.1108/09596110810873507","mag":"1963644525"},"language":"en","primary_location":{"id":"doi:10.1108/09596110810873507","doi":"https://doi.org/10.1108/09596110810873507","is_oa":false,"landing_page_url":"https://doi.org/10.1108/09596110810873507","pdf_url":null,"source":{"id":"https://openalex.org/S125977778","display_name":"International Journal of Contemporary Hospitality Management","issn_l":"0959-6119","issn":["0959-6119","1757-1049"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-3","jufo-1","norway-1","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Contemporary Hospitality Management","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5005460332","display_name":"Rob Law","orcid":"https://orcid.org/0000-0001-7199-3757","observed_orcids":["https://orcid.org/0000-0001-7199-3757"]},"institutions":[{"id":"https://openalex.org/I14243506","display_name":"Hong Kong Polytechnic University","ror":"https://ror.org/0030zas98","country_code":"HK","type":"education","lineage":["https://openalex.org/I14243506"]}],"countries":["HK"],"is_corresponding":false,"raw_author_name":"Rob Law","raw_affiliation_strings":["School of Hotel and Tourism Management, The Hong Kong Polytechnic University, Kowloon, Hong Kong"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Hotel and Tourism Management, The Hong Kong Polytechnic University, Kowloon, Hong Kong","institution_ids":["https://openalex.org/I14243506"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5051361485","display_name":"Billy Bai","orcid":"https://orcid.org/0000-0003-4180-0701","observed_orcids":["https://orcid.org/0000-0003-4180-0701"]},"institutions":[{"id":"https://openalex.org/I133999245","display_name":"University of Nevada, Las Vegas","ror":"https://ror.org/0406gha72","country_code":"US","type":"education","lineage":["https://openalex.org/I133999245"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Billy Bai","raw_affiliation_strings":["William F. Harrah College of Hotel Administration, University of Nevada Las Vegas, Las Vegas, Nevada, USA","University of Nevada, Las Vegas"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"William F. Harrah College of Hotel Administration, University of Nevada Las Vegas, Las Vegas, Nevada, USA","institution_ids":["https://openalex.org/I133999245"]},{"raw_affiliation_string":"University of Nevada, Las Vegas","institution_ids":["https://openalex.org/I133999245"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":15.7185,"has_fulltext":false,"cited_by_count":130,"citation_normalized_percentile":{"value":0.98610682,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":100},"biblio":{"volume":"20","issue":"4","first_page":"388","last_page":"400"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.4779999852180481,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.4779999852180481,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.23100000619888306,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10055","display_name":"Diverse Aspects of Tourism Research","score":0.10890000313520432,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/travel-websites","display_name":"tourism websites","score":0.9629999995231628},{"id":"https://openalex.org/keywords/e-commerce-consumers","display_name":"online consumers","score":0.4729999899864197},{"id":"https://openalex.org/keywords/website-quality","display_name":"website quality","score":0.5979999899864197},{"id":"https://openalex.org/keywords/content-richness","display_name":"content richness","score":0.7070000171661377},{"id":"https://openalex.org/keywords/ease-of-use","display_name":"ease of use","score":0.953000009059906},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.9700000286102295},{"id":"https://openalex.org/keywords/purchase-intention","display_name":"purchase intention","score":1.0},{"id":"https://openalex.org/keywords/international-travelers","display_name":"international travelers","score":0.7639999985694885},{"id":"https://openalex.org/keywords/hong-kong-international-airport","display_name":"Hong Kong International Airport","score":0.859000027179718}],"concepts":[{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.6618692874908447},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.6507011651992798},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5925636887550354},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5868382453918457},{"id":"https://openalex.org/C107482638","wikidata":"https://www.wikidata.org/wiki/Q815825","display_name":"Hospitality","level":3,"score":0.5866262316703796},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.5514182448387146},{"id":"https://openalex.org/C2984692916","wikidata":"https://www.wikidata.org/wiki/Q190637","display_name":"Website design","level":2,"score":0.5411379337310791},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5187249779701233},{"id":"https://openalex.org/C2778012447","wikidata":"https://www.wikidata.org/wiki/Q1034415","display_name":"Scope (computer science)","level":2,"score":0.49444150924682617},{"id":"https://openalex.org/C2776687071","wikidata":"https://www.wikidata.org/wiki/Q5265193","display_name":"Destinations","level":3,"score":0.47993284463882446},{"id":"https://openalex.org/C198531522","wikidata":"https://www.wikidata.org/wiki/Q485146","display_name":"Sample (material)","level":2,"score":0.4704750180244446},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.4119330644607544},{"id":"https://openalex.org/C120936955","wikidata":"https://www.wikidata.org/wiki/Q2155640","display_name":"Empirical research","level":2,"score":0.4111235737800598},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.37075075507164},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.14339160919189453},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.12156420946121216},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.08688920736312866},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.08330035209655762},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C43617362","wikidata":"https://www.wikidata.org/wiki/Q170050","display_name":"Chromatography","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1108/09596110810873507","doi":"https://doi.org/10.1108/09596110810873507","is_oa":false,"landing_page_url":"https://doi.org/10.1108/09596110810873507","pdf_url":null,"source":{"id":"https://openalex.org/S125977778","display_name":"International Journal of Contemporary Hospitality Management","issn_l":"0959-6119","issn":["0959-6119","1757-1049"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-3","jufo-1","norway-1","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Contemporary Hospitality Management","raw_type":"journal-article"},{"id":"pmh:oai:ira.lib.polyu.edu.hk:10397/31479","doi":null,"is_oa":false,"landing_page_url":"http://hdl.handle.net/10397/31479","pdf_url":null,"source":{"id":"https://openalex.org/S4306400205","display_name":"PolyU Institutional Research Archive (Hong Kong Polytechnic University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I14243506","host_organization_name":"Hong Kong Polytechnic University","host_organization_lineage":["https://openalex.org/I14243506"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Journal/Magazine Article"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[{"id":"https://metadata.un.org/sdg/8","score":0.5799999833106995,"display_name":"Decent work and economic growth"}],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":33,"referenced_works":["https://openalex.org/W124268776","https://openalex.org/W228020159","https://openalex.org/W369886720","https://openalex.org/W1481769595","https://openalex.org/W1517633091","https://openalex.org/W1596158847","https://openalex.org/W1957555229","https://openalex.org/W1965574139","https://openalex.org/W1968171365","https://openalex.org/W1968198141","https://openalex.org/W1981905578","https://openalex.org/W1994068721","https://openalex.org/W2009639525","https://openalex.org/W2017624521","https://openalex.org/W2018668985","https://openalex.org/W2028184439","https://openalex.org/W2048084496","https://openalex.org/W2056884333","https://openalex.org/W2057692743","https://openalex.org/W2059076784","https://openalex.org/W2065502371","https://openalex.org/W2075959942","https://openalex.org/W2078079639","https://openalex.org/W2084748903","https://openalex.org/W2086838148","https://openalex.org/W2095330642","https://openalex.org/W2133463082","https://openalex.org/W2141383913","https://openalex.org/W2147033915","https://openalex.org/W2157725997","https://openalex.org/W2529861952","https://openalex.org/W2604726184","https://openalex.org/W6640903436"],"related_works":["https://openalex.org/W2912388052","https://openalex.org/W1973876241","https://openalex.org/W2076644490","https://openalex.org/W2007760895","https://openalex.org/W1981905578","https://openalex.org/W4411990202","https://openalex.org/W1506335503","https://openalex.org/W2758810296","https://openalex.org/W4296188487","https://openalex.org/W1789055737"],"abstract_inverted_index":{"Purpose":[0],"The":[1,178],"issue":[2],"of":[3,21,47,51,61,63,75,83,140,145,180,197],"perceptions":[4],"between":[5,136],"buyers":[6],"who":[7,14],"have":[8,15],"made":[9],"online":[10],"purchases":[11],"and":[12,31,59,77,109,148,189,201],"browsers":[13],"browsed":[16],"websites":[17,23],"on":[18,39],"the":[19,52,129,137],"quality":[20,106,159],"travel":[22,64,102,115,157],"is":[24,183],"rarely,":[25],"if":[26],"ever,":[27],"investigated":[28],"by":[29,185],"tourism":[30,200],"hospitality":[32,202],"researchers.":[33],"This":[34,193],"paper":[35,194],"aims":[36],"to":[37,56,70,164,173,199,209],"report":[38],"a":[40,122],"study":[41,71],"that":[42,54,101,156],"examined":[43],"these":[44,72,118],"two":[45,138],"groups":[46,139],"users'":[48,73],"perceived":[49],"importance":[50],"factors":[53,107,160],"contribute":[55],"content":[57],"richness":[58],"ease":[60],"use":[62],"websites.":[65,116],"In":[66],"addition,":[67],"it":[68],"seeks":[69],"level":[74],"satisfaction":[76,147],"purchase":[78,126,149,174],"intention.":[79,150,175],"Design/methodology/approach":[80],"A":[81],"total":[82],"862":[84],"international":[85],"travelers":[86],"were":[87,111,161],"interviewed":[88],"in":[89,94,128,142,168],"Hong":[90],"Kong":[91],"International":[92],"Airport":[93],"October":[95],"2005.":[96],"Findings":[97],"Empirical":[98],"findings":[99,154],"indicated":[100],"website":[103,119,158],"users":[104,120,141],"viewed":[105],"important,":[108],"they":[110],"generally":[112],"satisfied":[113],"with":[114],"Although":[117],"had":[121],"positive":[123],"view":[124],"for":[125],"intention":[127],"long":[130],"term,":[131],"there":[132],"existed":[133],"significant":[134],"differences":[135],"all":[143],"attributes":[144],"customer":[146,165],"Most":[151],"importantly,":[152],"research":[153,182],"showed":[155],"positively":[162],"correlated":[163,172],"satisfaction,":[166],"which":[167],"turn,":[169],"was":[170],"significantly":[171],"Research":[176],"limitations/implications":[177],"generalization":[179],"this":[181],"limited":[184],"its":[186],"time":[187],"scope":[188],"sample":[190],"size.":[191],"Originality/value":[192],"should":[195],"be":[196],"interest":[198],"practitioners":[203],"as":[204,206],"well":[205],"academic":[207],"researchers":[208],"better":[210],"understand":[211],"e\u2010consumers'":[212],"behavior.":[213]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":1},{"year":2023,"cited_by_count":5},{"year":2022,"cited_by_count":8},{"year":2021,"cited_by_count":5},{"year":2020,"cited_by_count":5},{"year":2019,"cited_by_count":12},{"year":2018,"cited_by_count":12},{"year":2017,"cited_by_count":13},{"year":2016,"cited_by_count":14},{"year":2015,"cited_by_count":6},{"year":2014,"cited_by_count":8},{"year":2013,"cited_by_count":9},{"year":2012,"cited_by_count":9}],"updated_date":"2026-10-30T12:39:25.321706","created_date":"2016-06-24T00:00:00"}
