{"id":"https://openalex.org/W1963556557","doi":"https://doi.org/10.4236/jssm.2012.52020","title":"The Social Dimension of Service Workers\u2019 Job Satisfaction: The Perspective of Flight Attendants","display_name":"The Social Dimension of Service Workers\u2019 Job Satisfaction: The Perspective of Flight Attendants","publication_year":2012,"publication_date":"2012-01-01","ids":{"openalex":"https://openalex.org/W1963556557","doi":"https://doi.org/10.4236/jssm.2012.52020","mag":"1963556557"},"language":"en","primary_location":{"id":"doi:10.4236/jssm.2012.52020","doi":"https://doi.org/10.4236/jssm.2012.52020","is_oa":true,"landing_page_url":"https://doi.org/10.4236/jssm.2012.52020","pdf_url":"https://content.scirp.org/pdf/jssm20120200008_61915175.pdf","source":{"id":"https://openalex.org/S186483588","display_name":"Journal of Service Science and Management","issn_l":"1940-9893","issn":["1940-9893","1940-9907"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core"],"host_organization":"https://openalex.org/P4310320480","host_organization_name":"Scientific Research Publishing","host_organization_lineage":["https://openalex.org/P4310320480"],"host_organization_lineage_names":["Scientific Research Publishing"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Service Science and Management","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://content.scirp.org/pdf/jssm20120200008_61915175.pdf","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5001250612","display_name":"Chongho Lee","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Chongho Lee","raw_affiliation_strings":["Korean Air, Seoul, South Korea;"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Korean Air, Seoul, South Korea;","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5046077399","display_name":"Myungsook An","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I114395901","display_name":"University of Nebraska\u2013Lincoln","ror":"https://ror.org/043mer456","country_code":"US","type":"education","lineage":["https://openalex.org/I114395901"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Myungsook An","raw_affiliation_strings":["Department of Management, University of Nebraska-Lincoln, Lincoln, USA;"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Management, University of Nebraska-Lincoln, Lincoln, USA;","institution_ids":["https://openalex.org/I114395901"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5060167152","display_name":"Yonghwi Noh","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I114395901","display_name":"University of Nebraska\u2013Lincoln","ror":"https://ror.org/043mer456","country_code":"US","type":"education","lineage":["https://openalex.org/I114395901"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Yonghwi Noh","raw_affiliation_strings":["Department of Management, University of Nebraska-Lincoln, Lincoln, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Management, University of Nebraska-Lincoln, Lincoln, USA","institution_ids":["https://openalex.org/I114395901"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":3.9395,"has_fulltext":true,"cited_by_count":21,"citation_normalized_percentile":{"value":0.9293935,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":98},"biblio":{"volume":"05","issue":"02","first_page":"160","last_page":"170"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.9678000211715698,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.9678000211715698,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14309","display_name":"Employee Performance and Management","score":0.022199999541044235,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12284","display_name":"Emotional Labor in Professions","score":0.0026000000070780516,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/job-satisfaction","display_name":"job satisfaction","score":0.9929999709129333},{"id":"https://openalex.org/keywords/flight-attendants","display_name":"flight attendants","score":0.8999999761581421},{"id":"https://openalex.org/keywords/service-employees","display_name":"service employees","score":0.8510000109672546},{"id":"https://openalex.org/keywords/social-dimension","display_name":"social dimension","score":0.6990000009536743},{"id":"https://openalex.org/keywords/positive-affectivity","display_name":"positive affectivity","score":0.9929999709129333},{"id":"https://openalex.org/keywords/occupational-prestige","display_name":"occupational prestige","score":0.9269999861717224},{"id":"https://openalex.org/keywords/organizational-reputation","display_name":"organizational reputation","score":0.9620000123977661},{"id":"https://openalex.org/keywords/corporate-social-responsibility","display_name":"corporate social responsibility","score":1.0},{"id":"https://openalex.org/keywords/air-transport","display_name":"airline industry","score":0.6909999847412109},{"id":"https://openalex.org/keywords/service-performance","display_name":"service performance","score":0.46700000762939453}],"concepts":[{"id":"https://openalex.org/C2718322","wikidata":"https://www.wikidata.org/wiki/Q629463","display_name":"Job satisfaction","level":2,"score":0.7737528681755066},{"id":"https://openalex.org/C150706916","wikidata":"https://www.wikidata.org/wiki/Q6206702","display_name":"Job attitude","level":4,"score":0.6055967807769775},{"id":"https://openalex.org/C174954385","wikidata":"https://www.wikidata.org/wiki/Q6206740","display_name":"Job performance","level":3,"score":0.558739185333252},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5212907791137695},{"id":"https://openalex.org/C139140526","wikidata":"https://www.wikidata.org/wiki/Q8034614","display_name":"Job design","level":4,"score":0.500554084777832},{"id":"https://openalex.org/C83030740","wikidata":"https://www.wikidata.org/wiki/Q267236","display_name":"Organizational commitment","level":2,"score":0.4799116551876068},{"id":"https://openalex.org/C186443701","wikidata":"https://www.wikidata.org/wiki/Q2355242","display_name":"Personnel psychology","level":5,"score":0.4269041121006012},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4214279055595398},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.39202719926834106},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.35641956329345703},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.2994552254676819}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.4236/jssm.2012.52020","doi":"https://doi.org/10.4236/jssm.2012.52020","is_oa":true,"landing_page_url":"https://doi.org/10.4236/jssm.2012.52020","pdf_url":"https://content.scirp.org/pdf/jssm20120200008_61915175.pdf","source":{"id":"https://openalex.org/S186483588","display_name":"Journal of Service Science and Management","issn_l":"1940-9893","issn":["1940-9893","1940-9907"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core"],"host_organization":"https://openalex.org/P4310320480","host_organization_name":"Scientific Research Publishing","host_organization_lineage":["https://openalex.org/P4310320480"],"host_organization_lineage_names":["Scientific Research Publishing"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Service Science and Management","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.4236/jssm.2012.52020","doi":"https://doi.org/10.4236/jssm.2012.52020","is_oa":true,"landing_page_url":"https://doi.org/10.4236/jssm.2012.52020","pdf_url":"https://content.scirp.org/pdf/jssm20120200008_61915175.pdf","source":{"id":"https://openalex.org/S186483588","display_name":"Journal of Service Science and Management","issn_l":"1940-9893","issn":["1940-9893","1940-9907"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core"],"host_organization":"https://openalex.org/P4310320480","host_organization_name":"Scientific Research Publishing","host_organization_lineage":["https://openalex.org/P4310320480"],"host_organization_lineage_names":["Scientific Research Publishing"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Service Science and Management","raw_type":"journal-article"},"sustainable_development_goals":[{"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8","score":0.9211000204086304}],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W1963556557.pdf","grobid_xml":"https://content.openalex.org/works/W1963556557.grobid-xml"},"referenced_works_count":48,"referenced_works":["https://openalex.org/W163832182","https://openalex.org/W1556057683","https://openalex.org/W1579779559","https://openalex.org/W1956700811","https://openalex.org/W1963777752","https://openalex.org/W1965039788","https://openalex.org/W1972898067","https://openalex.org/W1978684417","https://openalex.org/W1978751571","https://openalex.org/W1984497274","https://openalex.org/W1991432112","https://openalex.org/W1998250792","https://openalex.org/W1999686839","https://openalex.org/W2002561323","https://openalex.org/W2005727633","https://openalex.org/W2006895556","https://openalex.org/W2010110724","https://openalex.org/W2011744324","https://openalex.org/W2015368855","https://openalex.org/W2025626738","https://openalex.org/W2026329655","https://openalex.org/W2032385226","https://openalex.org/W2034567915","https://openalex.org/W2036389121","https://openalex.org/W2036862235","https://openalex.org/W2037054152","https://openalex.org/W2045959487","https://openalex.org/W2047116740","https://openalex.org/W2059334100","https://openalex.org/W2064444255","https://openalex.org/W2073285761","https://openalex.org/W2076025404","https://openalex.org/W2084567880","https://openalex.org/W2086037146","https://openalex.org/W2115585814","https://openalex.org/W2125923622","https://openalex.org/W2134434897","https://openalex.org/W2137436782","https://openalex.org/W2143430427","https://openalex.org/W2146186607","https://openalex.org/W2146200864","https://openalex.org/W2157300266","https://openalex.org/W2166532515","https://openalex.org/W2331908834","https://openalex.org/W2333057539","https://openalex.org/W2503977038","https://openalex.org/W2797517526","https://openalex.org/W2799042264"],"related_works":["https://openalex.org/W2148066986","https://openalex.org/W2417065813","https://openalex.org/W2404697971","https://openalex.org/W601746749","https://openalex.org/W2612846534","https://openalex.org/W2947933048","https://openalex.org/W2734100222","https://openalex.org/W7164920506","https://openalex.org/W2552842157","https://openalex.org/W3139104098"],"abstract_inverted_index":{"The":[0,41,92],"purpose":[1],"of":[2,36,47,51,129],"this":[3],"study":[4,31],"is":[5],"to":[6,118,122,132],"investigate":[7],"the":[8,21,110,123],"social":[9,82,90,124],"dimension":[10,83,125],"as":[11,114,126],"a":[12,37,127],"factor":[13,128],"which":[14],"affects":[15,102],"service":[16,111,134],"workers\u2019":[17],"job":[18,25,45,55,59,64,99,130],"satisfaction":[19,26,46,100,131],"and":[20,27,62,69,74,78,81,88],"relationship":[22],"between":[23],"their":[24,103],"positive":[28,104],"affectivity.":[29,105],"This":[30],"surveyed":[32],"450":[33],"flight":[34,48,97],"attendants":[35,49],"major":[38],"global":[39],"airline.":[40],"results":[42,93,107],"suggest":[43],"that":[44,96,109],"consists":[50],"four":[52],"main":[53],"factors:":[54],"itself":[56],"(job":[57],"motivation,":[58],"characteristic,":[60],"authority,":[61],"responsibility),":[63],"environment":[65],"(working":[66],"condition,":[67],"supervision,":[68],"coworkers),":[70],"organizational":[71,79,86],"characteristics":[72],"(wage":[73],"employment":[75],"stability,":[76],"promotion,":[77],"policy),":[80],"(occupational":[84],"prestige,":[85],"reputation,":[87],"corporate":[89],"responsibility).":[91],"also":[94],"show":[95],"attendants\u2019":[98],"significantly":[101],"These":[106],"imply":[108],"organizations":[112],"such":[113],"airline":[115],"companies":[116],"need":[117],"pay":[119],"close":[120],"attention":[121],"improve":[133],"performance.":[135]},"counts_by_year":[{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":2},{"year":2019,"cited_by_count":4},{"year":2017,"cited_by_count":1},{"year":2016,"cited_by_count":2},{"year":2015,"cited_by_count":4},{"year":2014,"cited_by_count":2}],"updated_date":"2026-11-03T10:50:19.383937","created_date":"2016-06-24T00:00:00"}