{"id":"https://openalex.org/W1963522239","doi":"https://doi.org/10.1177/097168581101800102","title":"How Humanism Can Contribute to the Development and Uniqueness of Service Management","display_name":"How Humanism Can Contribute to the Development and Uniqueness of Service Management","publication_year":2012,"publication_date":"2012-01-10","ids":{"openalex":"https://openalex.org/W1963522239","doi":"https://doi.org/10.1177/097168581101800102","mag":"1963522239"},"language":"en","primary_location":{"id":"doi:10.1177/097168581101800102","doi":"https://doi.org/10.1177/097168581101800102","is_oa":false,"landing_page_url":"https://doi.org/10.1177/097168581101800102","pdf_url":null,"source":{"id":"https://openalex.org/S81103468","display_name":"Journal of Human Values","issn_l":"0971-6858","issn":["0971-6858","0973-0737"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core","jufo-1","norway-1","poland-20","russia-white-list-1"],"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Human Values","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5000535702","display_name":"Mette Sandoff","orcid":"https://orcid.org/0000-0001-7962-688X","observed_orcids":["https://orcid.org/0000-0001-7962-688X"]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Mette Sandoff","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5000535702"],"corresponding_institution_ids":[],"apc_list":{"value":3650,"currency":"USD","value_usd":3650},"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.26224107,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":93},"biblio":{"volume":"18","issue":"1","first_page":"7","last_page":"17"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13235","display_name":"Management Theory and Practice","score":0.8310999870300293,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T13235","display_name":"Management Theory and Practice","score":0.8310999870300293,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11530","display_name":"Business and Management Studies","score":0.04740000143647194,"subfield":{"id":"https://openalex.org/subfields/1403","display_name":"Business and International Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12671","display_name":"Management and Marketing Education","score":0.024399999529123306,"subfield":{"id":"https://openalex.org/subfields/3304","display_name":"Education"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/humanism","display_name":"humanism","score":0.9419999718666077},{"id":"https://openalex.org/keywords/service-management","display_name":"service management","score":0.9710000157356262},{"id":"https://openalex.org/keywords/management-education","display_name":"management education","score":0.9100000262260437},{"id":"https://openalex.org/keywords/service-sector","display_name":"service sector","score":0.5230000019073486},{"id":"https://openalex.org/keywords/technocratic-management","display_name":"technocratic management","score":0.40400001406669617}],"concepts":[{"id":"https://openalex.org/C153606108","wikidata":"https://www.wikidata.org/wiki/Q46158","display_name":"Humanism","level":2,"score":0.693698525428772},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6231611967086792},{"id":"https://openalex.org/C188087704","wikidata":"https://www.wikidata.org/wiki/Q369577","display_name":"Standardization","level":2,"score":0.616826057434082},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.538631796836853},{"id":"https://openalex.org/C185656870","wikidata":"https://www.wikidata.org/wiki/Q190044","display_name":"Technocracy","level":3,"score":0.4710547626018524},{"id":"https://openalex.org/C204983608","wikidata":"https://www.wikidata.org/wiki/Q2111958","display_name":"Productivity","level":2,"score":0.4660212993621826},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4506179094314575},{"id":"https://openalex.org/C36829320","wikidata":"https://www.wikidata.org/wiki/Q7455785","display_name":"Service product management","level":5,"score":0.41967514157295227},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.41682353615760803},{"id":"https://openalex.org/C129361004","wikidata":"https://www.wikidata.org/wiki/Q2470236","display_name":"Profitability index","level":2,"score":0.41307157278060913},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.3761177062988281},{"id":"https://openalex.org/C61063171","wikidata":"https://www.wikidata.org/wiki/Q532781","display_name":"Service design","level":4,"score":0.33519911766052246},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.27497249841690063},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.2211114466190338},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.14119625091552734},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.09434640407562256},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.08100965619087219},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.07640635967254639},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C94625758","wikidata":"https://www.wikidata.org/wiki/Q7163","display_name":"Politics","level":2,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1177/097168581101800102","doi":"https://doi.org/10.1177/097168581101800102","is_oa":false,"landing_page_url":"https://doi.org/10.1177/097168581101800102","pdf_url":null,"source":{"id":"https://openalex.org/S81103468","display_name":"Journal of Human Values","issn_l":"0971-6858","issn":["0971-6858","0973-0737"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core","jufo-1","norway-1","poland-20","russia-white-list-1"],"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Human Values","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":47,"referenced_works":["https://openalex.org/W1521832","https://openalex.org/W110093042","https://openalex.org/W122490179","https://openalex.org/W288850694","https://openalex.org/W325508085","https://openalex.org/W563125868","https://openalex.org/W597706813","https://openalex.org/W604075622","https://openalex.org/W617090691","https://openalex.org/W1497020307","https://openalex.org/W1517701247","https://openalex.org/W1581046553","https://openalex.org/W1581899427","https://openalex.org/W1589779617","https://openalex.org/W1603088519","https://openalex.org/W1605991455","https://openalex.org/W1803425321","https://openalex.org/W1944009439","https://openalex.org/W1977917207","https://openalex.org/W1987444739","https://openalex.org/W1994691518","https://openalex.org/W1999174544","https://openalex.org/W2002198593","https://openalex.org/W2026368098","https://openalex.org/W2054534916","https://openalex.org/W2059851681","https://openalex.org/W2070320748","https://openalex.org/W2073596518","https://openalex.org/W2073733140","https://openalex.org/W2085169870","https://openalex.org/W2106467596","https://openalex.org/W2114435059","https://openalex.org/W2127747397","https://openalex.org/W2128847913","https://openalex.org/W2135526934","https://openalex.org/W2137035194","https://openalex.org/W2208117228","https://openalex.org/W2328035763","https://openalex.org/W2332411496","https://openalex.org/W2589805031","https://openalex.org/W2591548133","https://openalex.org/W2620505056","https://openalex.org/W2626496140","https://openalex.org/W3037237675","https://openalex.org/W4212836566","https://openalex.org/W4238183346","https://openalex.org/W4238502513"],"related_works":["https://openalex.org/W2267753869","https://openalex.org/W2385577724","https://openalex.org/W2359996028","https://openalex.org/W2410695130","https://openalex.org/W2208117228","https://openalex.org/W1573141810","https://openalex.org/W2358537267","https://openalex.org/W2224037170","https://openalex.org/W2377659816","https://openalex.org/W3107823737"],"abstract_inverted_index":{"Since":[0],"the":[1,135],"early":[2],"1980s,":[3],"service":[4,13,23,39,139],"management":[5,120],"representatives":[6],"have":[7,27],"made":[8],"an":[9,115],"effort":[10],"to":[11,51,95,98,126],"distinguish":[12],"from":[14,42],"manufacturing":[15],"industries":[16],"and":[17,38,47,55,62,69,79,109,132,137],"highlight":[18],"specific":[19],"traits":[20],"that":[21,29,90,100],"characterize":[22],"industries.":[24],"However,":[25],"others":[26],"claimed":[28],"there":[30],"is":[31,73,88,112],"no":[32],"need":[33,92],"for":[34,76],"such":[35],"a":[36,43],"distinction,":[37],"would":[40],"benefit":[41],"clear":[44],"technocratic":[45],"thinking":[46],"standardization":[48],"in":[49],"order":[50],"improve":[52],"quality,":[53],"productivity":[54],"profitability.":[56],"Service":[57],"businesses":[58],"are":[59,81],"though":[60],"personnel-intense":[61],"many":[63],"encounters":[64],"occur":[65],"between":[66],"managers,":[67],"employees":[68],"customers.":[70],"Using":[71],"standards":[72],"not":[74,103],"enough":[75],"this":[77],"endeavour":[78],"managers":[80,91,125],"important":[82,116],"as":[83,114],"role":[84],"models.":[85],"Instead,":[86],"it":[87],"argued":[89],"\u2018proper\u2019":[93],"education":[94],"be":[96],"able":[97],"meet":[99,127],"which":[101],"does":[102],"follow":[104],"patterns":[105],"of":[106,118],"rational":[107],"reasoning":[108],"action.":[110],"Humanism":[111,122],"introduced":[113],"aspect":[117],"future":[119],"education.":[121],"can":[123],"prepare":[124],"with":[128],"those":[129],"unique":[130],"conditions":[131],"demands":[133],"characterizing":[134],"personnel-":[136],"encounter-intense":[138],"sector.":[140]},"counts_by_year":[{"year":2022,"cited_by_count":1}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2016-06-24T00:00:00"}
