{"id":"https://openalex.org/W196333407","doi":null,"title":"Developing a Maturity Model for Product-Service Systems in Manufacturing Enterprises","display_name":"Developing a Maturity Model for Product-Service Systems in Manufacturing Enterprises","publication_year":2013,"publication_date":"2013-06-20","ids":{"openalex":"https://openalex.org/W196333407","mag":"196333407"},"language":"en","primary_location":{"id":"pmh:oai:www.alexandria.unisg.ch:223197","doi":null,"is_oa":false,"landing_page_url":"http://www.alexandria.unisg.ch/223197/","pdf_url":null,"source":{"id":"https://openalex.org/S4306400650","display_name":"Alexandria (UniSG) (University of St.Gallen)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4210158813","host_organization_name":"St.Gallen University of Teacher Education","host_organization_lineage":["https://openalex.org/I4210158813"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":"","raw_type":"Conference or Workshop Item"},"volume":null,"type":"conference-paper","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5080724831","display_name":"Alexander Andreas Neff","orcid":"https://orcid.org/0000-0003-1684-7962","observed_orcids":["https://orcid.org/0000-0003-1684-7962"]},"institutions":[{"id":"https://openalex.org/I202963720","display_name":"University of St.Gallen","ror":"https://ror.org/0561a3s31","country_code":"CH","type":"education","lineage":["https://openalex.org/I202963720"]}],"countries":["CH"],"is_corresponding":false,"raw_author_name":"Alexander Andreas Neff","raw_affiliation_strings":["University of St. Gallen, Saint Gallen, Switzerland"],"raw_orcid":"https://orcid.org/0000-0003-1684-7962","affiliations":[{"raw_affiliation_string":"University of St. Gallen, Saint Gallen, Switzerland","institution_ids":["https://openalex.org/I202963720"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5042758126","display_name":"Florian Hamel","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I202963720","display_name":"University of St.Gallen","ror":"https://ror.org/0561a3s31","country_code":"CH","type":"education","lineage":["https://openalex.org/I202963720"]}],"countries":["CH"],"is_corresponding":false,"raw_author_name":"Florian Hamel","raw_affiliation_strings":["University of St. Gallen, Saint Gallen, Switzerland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of St. Gallen, Saint Gallen, Switzerland","institution_ids":["https://openalex.org/I202963720"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5109915060","display_name":"Thomas Philipp Herz","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I202963720","display_name":"University of St.Gallen","ror":"https://ror.org/0561a3s31","country_code":"CH","type":"education","lineage":["https://openalex.org/I202963720"]}],"countries":["CH"],"is_corresponding":false,"raw_author_name":"Thomas Philipp Herz","raw_affiliation_strings":["University of St. Gallen, Saint Gallen, Switzerland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of St. Gallen, Saint Gallen, Switzerland","institution_ids":["https://openalex.org/I202963720"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5002749150","display_name":"Falk Uebernickel","orcid":"https://orcid.org/0000-0002-7078-8513","observed_orcids":["https://orcid.org/0000-0002-7078-8513"]},"institutions":[{"id":"https://openalex.org/I202963720","display_name":"University of St.Gallen","ror":"https://ror.org/0561a3s31","country_code":"CH","type":"education","lineage":["https://openalex.org/I202963720"]}],"countries":["CH"],"is_corresponding":false,"raw_author_name":"Falk Uebernickel","raw_affiliation_strings":["University of St. Gallen, Saint Gallen, Switzerland"],"raw_orcid":"https://orcid.org/0000-0002-7078-8513","affiliations":[{"raw_affiliation_string":"University of St. Gallen, Saint Gallen, Switzerland","institution_ids":["https://openalex.org/I202963720"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5038002466","display_name":"Walter Brenner","orcid":"https://orcid.org/0000-0002-0657-4385","observed_orcids":["https://orcid.org/0000-0002-0657-4385"]},"institutions":[{"id":"https://openalex.org/I202963720","display_name":"University of St.Gallen","ror":"https://ror.org/0561a3s31","country_code":"CH","type":"education","lineage":["https://openalex.org/I202963720"]}],"countries":["CH"],"is_corresponding":false,"raw_author_name":"Walter Brenner","raw_affiliation_strings":["University of St. Gallen, Saint Gallen, Switzerland"],"raw_orcid":"https://orcid.org/0000-0002-0657-4385","affiliations":[{"raw_affiliation_string":"University of St. Gallen, Saint Gallen, Switzerland","institution_ids":["https://openalex.org/I202963720"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I202963720"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":3,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":93},"biblio":{"volume":null,"issue":null,"first_page":"144","last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9218999743461609,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9218999743461609,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10763","display_name":"Digital Transformation in Industry","score":0.039900001138448715,"subfield":{"id":"https://openalex.org/subfields/2209","display_name":"Industrial and Manufacturing Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11729","display_name":"Product Development and Customization","score":0.007899999618530273,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/maturity-model","display_name":"maturity model","score":0.8119999766349792},{"id":"https://openalex.org/keywords/product-service-systems","display_name":"product-service systems","score":1.0},{"id":"https://openalex.org/keywords/manufacturing-firms","display_name":"manufacturing companies","score":0.871999979019165},{"id":"https://openalex.org/keywords/it-support","display_name":"IT support","score":0.6150000095367432},{"id":"https://openalex.org/keywords/industrial-services","display_name":"industrial services","score":0.8569999933242798},{"id":"https://openalex.org/keywords/operational-cost-reduction","display_name":"operational cost reduction","score":0.6710000038146973},{"id":"https://openalex.org/keywords/service-oriented-manufacturing","display_name":"service-oriented manufacturing","score":0.4189999997615814}],"concepts":[{"id":"https://openalex.org/C188087704","wikidata":"https://www.wikidata.org/wiki/Q369577","display_name":"Standardization","level":2,"score":0.7471339702606201},{"id":"https://openalex.org/C101433766","wikidata":"https://www.wikidata.org/wiki/Q3543263","display_name":"Maturity (psychological)","level":2,"score":0.6803057789802551},{"id":"https://openalex.org/C85890633","wikidata":"https://www.wikidata.org/wiki/Q929673","display_name":"Capability Maturity Model","level":3,"score":0.672045886516571},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6464782953262329},{"id":"https://openalex.org/C73890322","wikidata":"https://www.wikidata.org/wiki/Q7455693","display_name":"Service Integration Maturity Model","level":4,"score":0.5931209921836853},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.5446817278862},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5193656086921692},{"id":"https://openalex.org/C36829320","wikidata":"https://www.wikidata.org/wiki/Q7455785","display_name":"Service product management","level":5,"score":0.4710747301578522},{"id":"https://openalex.org/C122642867","wikidata":"https://www.wikidata.org/wiki/Q179106","display_name":"Product-service system","level":3,"score":0.4700929820537567},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.465084969997406},{"id":"https://openalex.org/C175700187","wikidata":"https://www.wikidata.org/wiki/Q187939","display_name":"Manufacturing","level":2,"score":0.461748868227005},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.38429346680641174},{"id":"https://openalex.org/C117671659","wikidata":"https://www.wikidata.org/wiki/Q11049265","display_name":"Manufacturing engineering","level":1,"score":0.36248552799224854},{"id":"https://openalex.org/C110354214","wikidata":"https://www.wikidata.org/wiki/Q6314146","display_name":"Engineering management","level":1,"score":0.35351383686065674},{"id":"https://openalex.org/C61063171","wikidata":"https://www.wikidata.org/wiki/Q532781","display_name":"Service design","level":4,"score":0.29471129179000854},{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.25868335366249084},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.2510092258453369},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.20338192582130432},{"id":"https://openalex.org/C4216890","wikidata":"https://www.wikidata.org/wiki/Q815823","display_name":"Business model","level":2,"score":0.12435603141784668},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.08455470204353333},{"id":"https://openalex.org/C138496976","wikidata":"https://www.wikidata.org/wiki/Q175002","display_name":"Developmental psychology","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"pmh:oai:www.alexandria.unisg.ch:223197","doi":null,"is_oa":false,"landing_page_url":"http://www.alexandria.unisg.ch/223197/","pdf_url":null,"source":{"id":"https://openalex.org/S4306400650","display_name":"Alexandria (UniSG) (University of St.Gallen)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4210158813","host_organization_name":"St.Gallen University of Teacher Education","host_organization_lineage":["https://openalex.org/I4210158813"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":"","raw_type":"Conference or Workshop Item"},{"id":"pmh:oai:alexandria.unisg.ch:20.500.14171/89095","doi":null,"is_oa":false,"landing_page_url":"https://www.alexandria.unisg.ch/handle/20.500.14171/89095","pdf_url":null,"source":{"id":"https://openalex.org/S4306400650","display_name":"Alexandria (UniSG) (University of St.Gallen)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4210158813","host_organization_name":"St.Gallen University of Teacher Education","host_organization_lineage":["https://openalex.org/I4210158813"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"conference paper"},{"id":"mag:196333407","doi":null,"is_oa":false,"landing_page_url":"https://aisel.aisnet.org/cgi/viewcontent.cgi?article=1144&context=pacis2013","pdf_url":null,"source":{"id":"https://openalex.org/S4306420657","display_name":"Pacific Asia Conference on Information Systems","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Pacific Asia Conference on Information Systems","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","score":0.8970999717712402,"id":"https://metadata.un.org/sdg/9"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":57,"referenced_works":["https://openalex.org/W5979444","https://openalex.org/W101224336","https://openalex.org/W148308539","https://openalex.org/W183832848","https://openalex.org/W187927460","https://openalex.org/W206213322","https://openalex.org/W207202988","https://openalex.org/W329689523","https://openalex.org/W645399340","https://openalex.org/W853401814","https://openalex.org/W1493399762","https://openalex.org/W1517914176","https://openalex.org/W1526281128","https://openalex.org/W1527311855","https://openalex.org/W1575168195","https://openalex.org/W1578632377","https://openalex.org/W1592211879","https://openalex.org/W1593972904","https://openalex.org/W1599316442","https://openalex.org/W1603767029","https://openalex.org/W1904545905","https://openalex.org/W1945221235","https://openalex.org/W1978465872","https://openalex.org/W1986342936","https://openalex.org/W1989075208","https://openalex.org/W1990810281","https://openalex.org/W1998138996","https://openalex.org/W2002568149","https://openalex.org/W2004375468","https://openalex.org/W2008141969","https://openalex.org/W2028565278","https://openalex.org/W2037021691","https://openalex.org/W2066408817","https://openalex.org/W2073275508","https://openalex.org/W2083861052","https://openalex.org/W2094343961","https://openalex.org/W2098916257","https://openalex.org/W2100396700","https://openalex.org/W2104134129","https://openalex.org/W2106634059","https://openalex.org/W2108552295","https://openalex.org/W2125017281","https://openalex.org/W2134049161","https://openalex.org/W2135526934","https://openalex.org/W2136451344","https://openalex.org/W2136922540","https://openalex.org/W2138980717","https://openalex.org/W2146449629","https://openalex.org/W2148326653","https://openalex.org/W2158980306","https://openalex.org/W2163895344","https://openalex.org/W2165542399","https://openalex.org/W2167928095","https://openalex.org/W2294175184","https://openalex.org/W2470328762","https://openalex.org/W2482143863","https://openalex.org/W2582377764"],"related_works":["https://openalex.org/W7097096708","https://openalex.org/W2218534500","https://openalex.org/W1987158432","https://openalex.org/W336197422","https://openalex.org/W2591280302","https://openalex.org/W2531567471","https://openalex.org/W2108552295","https://openalex.org/W2385890308","https://openalex.org/W2136468685","https://openalex.org/W6987174170"],"abstract_inverted_index":{"The":[0,137],"constantly":[1],"rising":[2],"fraction":[3],"of":[4,46,63,76,109,139],"industrial":[5,57],"services":[6],"reveals":[7],"the":[8,15,28,43,52,61,80,100,104,133,140,146],"structural":[9],"economic":[10],"change":[11],"that":[12],"is":[13,72,143,152],"changing":[14],"manufacturing":[16,87],"industry":[17],"landscape.":[18],"Manufacturing":[19],"firms":[20],"have":[21],"more":[22,24],"and":[23,36,79,83,128,151],"problems":[25],"to":[26],"find":[27],"appropriate":[29],"information":[30,105],"technology":[31],"(IT)":[32],"solution":[33],"for":[34,103],"planning":[35],"execution":[37],"as":[38],"they":[39],"are":[40],"confronted":[41,120],"with":[42,68,123],"strategic":[44],"challenge":[45],"reducing":[47],"operating":[48],"costs":[49],"while":[50],"at":[51],"same":[53],"time":[54],"meeting":[55],"ever-increasing":[56],"service":[58],"demands.":[59],"Despite":[60],"existence":[62],"some":[64],"standardization":[65],"efforts":[66],"dealing":[67],"product-related":[69],"services,":[70],"there":[71],"no":[73],"common":[74],"understanding":[75],"product-service":[77,110],"systems":[78,85,106,111],"corresponding":[81],"processes":[82],"IT":[84],"among":[86],"companies.":[88],"This":[89],"paper":[90],"addresses":[91],"this":[92],"need":[93],"by":[94,132,154],"developing":[95],"a":[96,114],"maturity":[97,126,141],"model":[98,142],"capturing":[99],"key":[101],"requirements":[102,122],"(IS)":[107],"support":[108],"based":[112],"on":[113],"multiple":[115],"case":[116],"study.":[117],"Further,":[118],"we":[119],"these":[121],"scientifically":[124],"recognized":[125],"models":[127],"standard":[129],"specifications":[130],"developed":[131],"German":[134],"Standards":[135],"Institute.":[136],"development":[138],"grounded":[144],"in":[145],"design":[147],"science":[148],"research":[149],"approach":[150],"evaluated":[153],"managerial":[155],"experts.":[156]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2018,"cited_by_count":1}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2016-06-24T00:00:00"}
